Job Description

• Job Reference:48087CHR2_1729760314

• Job Type: Permanent

• Job Industry: Professional Practice

• Contact Name: Caitlin Harris

• Job Location: Greater-manchester

• Job Title: Legal Advisory Manager

• Job Salary: £34,000 - £38,000 Per Annum

Posted On: 24th October 2024

Legal Advisory Manager
Based in Manchester City
5 days a week on site

We are seeking a Legal Advisory Manager to oversee and inspire our client’s Legal Advisory team of 12. In this management role, you will play a pivotal part in ensuring the team delivers legally sound advice, assistance, and information across a wide range of legal areas, all while maintaining exceptional service levels. This position demands a high level of professional standards, with a particular focus on telephone-based services, adherence to KPIs, and SLAs.

Key Responsibilities:

* Provide continuous support to Legal Advisors, ensuring they have the necessary resources to excel in their roles.
* Oversee call volumes and individual call states, ensuring team members are available and responsive to all client inquiries.
* Deliver real-time feedback, coaching, and review quality assessments to promote individual growth and development.
* Assist in the investigation of complaints, working closely with clients and the wider management team to address service issues.
* Identify areas for professional development, encouraging research and self-learning to keep the team at the forefront of the legal field.
* Conduct regular performance reviews and 1-on-1s, supported by the departmental Lead.
* Demonstrate an ability to work with a diverse range of clients, including those in distress, ensuring a compassionate and professional approach.

What You Bring to the Team:

* Background in a supervisory or managerial role i.e. retail.
* Law Degree, Legal Practice Certificate, or equivalent qualification.
* In-depth understanding of the SRA Code of Conduct and the BACP Ethical Framework, and the ability to apply these principles effectively within the team.
* Expertise in reviewing legal documents, business agreements, and conducting commercial legal research.
* Exceptional ability to engage with clients, colleagues, and senior management through various communication channels.
* A strong track record of meeting and exceeding KPIs and targets, with a passion for instilling these behaviours in your team.

INDMANS

48087CHR2