Job Description
Job Reference:MC48509_1730736009
Job Type: Permanent
Job Industry: Business Services
Contact Name: Maggie Colorado
Job Location: British Columbia
Job Title: Senior Human Resources Advisor
Job Salary: $75,000 - $80,000 Per Annum
Posted On:
The Senior HR Advisor will assume responsibility for delivering expert and strategically driven HR advice to a dynamic and expanding client base, predominantly through telephone calls. This role will involve offering comprehensive guidance and solutions to clients across a broad spectrum of HR issues, ranging from routine inquiries to intricate and complex matters.
Day-to-Day Duties and Responsibilities:
* To support all clients with quality advice in a productive manner to provide efficient, solution-based advice, predominantly through call, but occasionally via video conference and email
* To receive a variety of calls from clients with HR issues or queries, which can include absence management, disciplinaries, workplace violence and harassment, terminations, etc.
* To provide clients with supporting information/documentation to assist them in implementing the advice/ solutions provided
* To actively own cases to resolution, building rapport and working relationships with clients on each interaction
* To review client documentation and provide advice accordingly taking their internal terms and conditions into account in each case
* To be actively involved with on-going training, ensuring that personal knowledge of HR and employment legislation is kept up to date
* To achieve clear and measured KPIs and to work within set SLAs to provide first call resolution
* To log all advice accurately onto Salesforce and other systems
* To follow internal protocols for managing and escalating cases where applicable
Education/Experience:
* CHRP/CPHR designation is highly preferred.
* A minimum of five (5) years of HR advising.
* A degree or diploma from an accredited HR education or training program.
* Ability to work under pressure in a fast-moving, performance-driven environment
* Excellent communication skills
* Ability to juggle multiple tasks, prioritizing your workload accordingly
* Previous experience of working in a KPI/target driven environment would be highly desirable, ideally in a shared service centre
* The ability to motivate yourself and those around you
* An organized self-starter with an enthusiasm for exceptional service delivery
Benefits:
* Day off on your birthday
* Enhanced Benefits with Health and Dental Coverage
* We offer a Registered Retirement Savings Plan (RRSP) Matching Program
* Downtown Location
* Vacation Days increase after 2- and 5-years’ service
MC48509
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