Job Description
Job Reference:P69977LSR3_1732291364
Job Type: Permanent
Job Industry: Business Services
Contact Name: Lara Salmons
Job Location: Leicestershire
Job Title: High Intensity Psychological Counsellor
Job Salary: £33,000 - £40,000 Per Annum
Posted On:
Portfolio are proud to be exclusively representing our Client who are a trusted health and wellbeing network who have been making a positive difference in over 15 million lives, in their search to add a Telephone Counsellor to their team. Our client offers the most comprehensive employee assistance programme on the market, giving 24/7 caring and compassionate support services to employers from organisations of all sizes, across the private, public and non-profit sector, to business partners, individual users, employees and their family members. This is a once in a lifetime career opportunity for an exceptional counselling professional to join a truly Service Led business, the industry leading EAP and OH provider & Sunday Times ‘Best Places to Work.’
* Full-time or 4 days.
* Hybrid – Manchester office.
Role
You will manage a caseload of clients via video counselling, adopting a Solution Focused Brief Therapy approach. Where required, you will also work with those individuals who require a higher level of psychological intervention. As part of the role you will be accredited or working towards accreditation, and have a higher level qualification in CBT or EMDR or be completing relevant training.
The role also involves providing immediate emotional support and guidance to callers via our 24/7 helpline – completing clinical assessments and signposting appropriately. You will complete risk assessments and work in line with the BACP code of ethics – ensuring the highest level of service and support is provided.
Day to Day Responsibilities
* Effectively maintain an active caseload of structured video counselling sessions,
* utilising a Solution Focused Brief Therapy approach.
* Maintain an active caseload of Digital CBT clients, including Digital Trauma
* Programme
* On request, manage a caseload of high intensity counselling cases via video –
* working with those who require a higher level of psychological intervention such as
* CBT or EMDR
* To demonstrate an ability to work with a variety of individuals and presenting issues,
* including those who are distressed, at risk or where child and adult safeguarding
* concerns are identified
* To ensure ongoing CPD and training towards higher level qualifications
* Where required, to provide ‘in the moment support’ via the 24/hour helpline and
* ensure all calls are answered within 8 seconds and triaged to determine the most
* appropriate type of support required
What you bring to the team?
* To be BACP accredited or working towards accreditation
* To be trained in CBT or EMDR or working towards higher level qualifications
* Relevant telephone experience and/ or EAP experience
* High level of computer literacy (MS Office, Word, Excel and PowerPoint)
* High level of organisational ability; ability to work to tight deadlines and targets
* Good communication and customer service skills
* Experience of working within a target driven environment
Benefits:
* 25 days’ holiday, plus bank holidays
* Day off on your birthday
* Up to £70 a month for supervision
* BACP membership paid for after probation
* Cash plan for you (and your children, if any)
* Holidays increase after 2- and 5-years’ service
* Contractual sick pay
* Private medical insurance after 5 years’ service
* Pension Plan and Life Insurance
* Pension plan contributions increase after 5- and 7-years’ service
* 100% funding for professional registration fees
* Support with revalidation and CPD
* Funding support with training and development
* Holiday season bonus after 3 years’ service
* Profit share scheme
* Season ticket loan scheme
* Cycle to work scheme
* Access to Employee Assistance Programme
* Free breakfast every Monday and social sessions on the last Friday of the month
* with free food and drink – we call this Fab Friday!
* Company incentives, access to discount schemes
P69977LSR2
INDMANS