Job Description
Job Reference:47968CHR3_1733135262
Job Type: Permanent
Job Industry: Business Services
Contact Name: Caitlin Harris
Job Location: Leicestershire
Job Title: Work Force Planner
Job Salary: £23,000 - £25,000 Per Annum
Posted On:
Workforce Planner
Based in Hinckley
100% office based, Monday – Friday
As a Workforce Planner, you will play a key role in supporting the Operations team. Your primary focus will be to ensure the department is appropriately resourced, managing client calls and call-backs, and delivering accurate daily and weekly reporting.
Key Responsibilities:
* Monitor and manage planned and unplanned employee absences across Advice Teams, ensuring timely communication of risks and solutions to the Workforce Planning (WFP) Lead.
* Support the smooth operation of the workforce through effective scheduling to meet service level requirements.
* Manage and update holidays, overtime, absences, shift patterns, and schedules, including early/late shifts, lunches, and out-of-hours cover for holidays.
* Process annual leave requests in line with company policies, maintaining up-to-date records, and providing quarterly reports to the Management Team on booked and outstanding leave.
* Ensure that teams have adequate staffing levels, particularly during peak times.
* Identify and propose solutions to enhance productivity and support ongoing workforce planning projects.
* Work with the Head of Development & Demand to coordinate and schedule training activities for staff.
Qualifications and Skills:
* Strong organisational and time-management skills
* Effective communicator
* Analytical mindset, comfortable with reporting and data analysis
This is a dynamic role within the Operations team, ideal for someone who thrives in a fast-paced environment and has a proactive approach to workforce coordination. If you’re detail-oriented and looking to make an impact, we’d love to hear from you.
47968CHR3
INDHIN