Job Description
Job Reference:MC48669_1733174029
Job Type: Permanent
Job Industry: Business Services
Contact Name: Maggie Colorado
Job Location: British Columbia
Job Title: Onboarding Specialist
Job Salary: $45,000 - $50,000 Per Annum
Posted On:
Position: Onboarding Specialist
Type: Full-Time Permanent
Location: On-site x5 days a week near Burrard Station
Salary: $45,000-$50,000
As an Onboarding Specialist, your primary responsibility is to deliver outstanding telephone and email support to the users, both inbound and outbound. You will guide clients through the implementation of our HR and H&S management software, providing training and personalized recommendations to ensure they get the most out of the system. Exemplary customer service is central to the role, along with consistently meeting and exceeding Key Performance Indicators (KPIs) and Service Level Agreements (SLAs).
Key Responsibilities:
* Deliver exceptional customer service to both new and existing clients.
* Proactively contact new clients to welcome them, provide an overview of the software, and assist with account setup.
* Host webinars to demonstrate features to prospective clients.
* Provide one-on-one training tailored to individual client needs.
* Conduct follow-up calls with inactive users to encourage implementation of the software.
* Address technical queries, offering first-contact resolutions for basic questions and training needs.
* Maintain accurate records by logging all client interactions and queries to the appropriate accounts.
* Actively contribute to team performance targets, emphasizing client satisfaction and feedback.
Skills and Qualifications:
* Customer Service: Proven experience in customer service roles is essential.
* Communication: Excellent listening and communication skills, with the ability to assist users of varying technical abilities.
* Problem-Solving: Skilled in addressing objections and providing tailored recommendations.
* Adaptability: Thrive in a fast-paced environment and embrace change.
* Self-Development: Ability to take ownership of personal product knowledge.
* Technical Experience: Familiarity with Salesforce is a plus.
This role requires a proactive approach to customer engagement, a strong commitment to service excellence, and the ability to foster positive client relationships.