Job Description

• Job Reference:48512CN_1731940140

• Job Type: Permanent

• Job Industry: Business Services

• Contact Name: Charlene Nieves

• Job Location: Toronto

• Job Title: Client Retention Specialist

• Job Salary: $50,000 - $55,000 Per Annum

Job Start Date: ASAP

As the Retention Specialist plays a key role in driving growth by ensuring the satisfaction and loyalty of our existing clients through a superior service strategy. This position involves identifying clients with additional needs and successfully closing upsell and new business opportunities. You will manage the retention, renegotiation, and renewal of contracts, with a focus on enhancing the customer experience to boost revenue and cultivate long-term relationships.

You will be working in the heart of Downtown Toronto, off of King Station on a full-time basis!

2 years of sales experience and client retention experience is a strong asset!

Key Responsibilities:

* Achieve and surpass quarterly growth targets and individual KPIs.
* Engage with clients to understand their needs, concerns, and objectives regarding contract renewals.
* Negotiate contract terms and conditions to align client needs with organizational goals.
* Collaborate with sales, account management, and legal teams to streamline the retention, renegotiation, and renewal processes.
* Maintain accurate records of client interactions, negotiations, and outcomes in Salesforce.
* Proactively monitor contract expiration dates and initiate renewal discussions with clients.
* Serve as a liaison between clients and internal teams, ensuring retention efforts deliver exceptional value to clients.
* Identify opportunities to enhance contract value by discussing additional products and services tailored to small businesses.
* Work with finance and credit control to retain clients facing financial challenges.
* Generate new business opportunities through referrals and networking within the existing client base.
* Enhance client sentiment and online reputation by consistently delivering exceptional service.
* Stay informed and knowledgeable about all my client’s products.

Qualifications:

* Proven experience in a client-facing role focused on retention through negotiation in a B2B setting.
* Strong communication skills with the ability to build rapport and influence outcomes.
* Excellent problem-solving skills with a proactive approach to addressing client challenges.
* Detail-oriented with strong organizational abilities.
* Familiarity with Salesforce is a plus.
* Ability to excel in a fast-paced, dynamic environment.
* Experience working in SaaS

Perks and Benefits:

* Three weeks of vacation, with additional vacation days increasing after two and five years of service
* Birthday day off
* RRSP matching program
* Enhanced health and dental benefits

If you are ready to take on this dynamic role and contribute to our success, apply now and be part of a team that values innovation and excellence!

INDCAN

48512CN