Job Description
Job Reference:48583CH_1731673051
Job Type: Permanent
Job Industry: Business Services
Contact Name: Caitlin Harris
Job Location: Greater-manchester
Job Title: Complaints Analyst
Job Salary: £24,000 - £26,000 Per Annum
Posted On:
Complaints Analyst
Based in Manchester City
5 days a week in office
About the Company
Our client is an insurance firm that offer a range of insurance products, including Employers and Public Liability and Tax Investigation Fee Protection.
The Role
We are seeking a detail-oriented and customer-focused Complaints Analyst. As part of the Compliance Department, you will play a pivotal role in ensuring the business provides exceptional service by resolving escalated and complex customer complaints efficiently, in line with FCA regulations.
Key Responsibilities:
* Log, acknowledge, and manage customer complaints promptly and accurately.
* Investigate complaints thoroughly, ensuring all relevant information is collected.
* Draft high-quality letters and provide clear, well-reasoned outcomes.
* Collaborate with internal teams and external partners to resolve issues.
* Monitor the customer journey to ensure positive outcomes.
* Support the Compliance Team with monitoring activities.
What We’re Looking For:
* Experience in financial services and complaints handling.
* Strong analytical and investigative skills.
* Attention to detail.
* Excellent written and verbal communication skills.
* Ability to prioritise tasks and work under pressure to meet deadlines.
* Motivated, organised, and flexible in approach.
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