Job Description
Job Reference:49020MA_1738597254
Job Type: Permanent
Job Industry: Business Services
Contact Name: Michael Agbortabot
Job Location: Leicestershire
Job Title: Customer Service - Diary Planner
Job Salary: £22,000 - £23,000 Per Annum
Posted On:
* Is this you? A positive, organised, hardworking individual, who enjoys speaking to clients.
* Do you have a keen eye for detail?
* Are you self-motivated and looking for a new adventure?
The Portfolio Group have a phenomenal opportunity on the table… we are looking for a talented Diary Planner/ Customer service executive to join a vibrant company with incredible growth plans who have won many awards such as the ‘Feefo Platinum trusted service award 2021’. We are currently supporting one of the UKs longest leading information resource business for HR, Tax & Accounting Professionals. Part of a Global Group that have a multimillion-pound turnover year on year that keeps on growing.
Day-to-Day Responsibilities
* You’ll contact existing Croner clients to book their Anniversary appointments with consultants in line with service levels and diary booking guidelines
* Ensure that all client service issues whether verbal or written are acknowledged in line with the complaint’s procedure.
* To deliver the administrative duties for the department including rescheduling appointments
* Ensure that all client service issues are resolved in a timely manner and at all times focused on client resolution and retention.
* Commitment understanding all client databases and systems in order to adequately investigate and respond to the client.
* Accountability for obtaining a prompt response to client queries, service issues and requests to cancel.
* Review of client service issues in order to produce an effective handover where applicable to Credit Control.
* Maintenance of client profile including additional sites, change in employee information and undertaking investigations where appropriate.
* To receive client and consultant telephone calls and resolve queries, service issues and retention opportunity requests.
What you Bring to the Tea
* A “can-do” attitude, a thirst for knowledge and the ability to communicate knowledge effectively within the team.
* A team player
* Ability to work in a fast-paced environment.
* Strong time management skills.
* A dynamic and flexible approach, as well as the ability to work under pressure.
Core Benefits
* 25 Holidays + Bank Holidays
* Day off on your Birthday
* PerkBox Discounts
* Social Events Throughout Year
* Contributory Pension Scheme
* Private Health Insurance after 5 year
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