Group Jobs

Position: Human Resources AdvisorType: Full-Time PermanentLocation: On-site x5 days a week near Union StationSalary: $60,000-$70,000The HR Advisor will assume responsibility for delivering expert and strategically driven HR advice to a dynamic and expanding client base, predominantly through telephone calls. This role will involve offering comprehensive guidance and solutions to clients across a broad spectrum of HR issues, ranging from routine inquiries to intricate and complex matters.Day-to-Day Duties and Responsibilities: * To support all clients with quality advice in a productive manner to provide efficient, solution-based advice, predominantly through call, but occasionally via video conference and email * To receive a variety of calls from clients with HR issues or queries, which can include absence management, disciplinaries, workplace violence and harassment, terminations, etc. * To provide clients with supporting information/documentation to assist them in implementing the advice/ solutions provided * To actively own cases to resolution, building rapport and working relationships with clients on each interaction * To review client documentation and provide advice accordingly taking their internal terms and conditions into account in each case * To be actively involved with on-going training, ensuring that personal knowledge of HR and employment legislation is kept up to date * To achieve clear and measured KPIs and to work within set SLAs to provide first call resolution * To log all advice accurately onto Salesforce and other systems * To follow internal protocols for managing and escalating cases where applicableEducation/Experience: * CHRP/CPHR designation is highly preferred. * A minimum of three (3) years of HR advising. * A degree or diploma from an accredited HR education or training program. * Ability to work under pressure in a fast-moving, performance-driven environment * Excellent communication skills * Ability to juggle multiple tasks, prioritizing your workload accordingly * Previous experience of working in a KPI/target driven environment would be highly desirable, ideally in a shared service centre * The ability to motivate yourself and those around you * An organized self-starter with an enthusiasm for exceptional service deliveryBenefits: * Day off on your birthday * Enhanced Benefits with Health and Dental Coverage * We offer a Registered Retirement Savings Plan (RRSP) Matching Program * Downtown Location * Vacation Days increase after 2- and 5-years' service

Are you an experienced Customer Service professional looking to join a company where you can build a career, and will invest in your development? The Portfolio Group have a phenomenal opportunity on the table.. we are looking for a talented Customer Service Advisor to join a vibrant company with incredible growth plans who have won many awards such as the 'Feefo Platinum trusted service award 2021'. We are currently supporting one of the UKs longest leading information resource business for HR, Tax & Accounting Professionals. Part of a Global Group that have a multimillion-pound turnover year on year that keeps on growing. As a Customer Service Advisor you will focus on delivering excellent service, providing fast membership focused solutions; Accountable for managing online reviews and our clients' online reputation. Day-to-Day Responsibilities as an Customer Service Advisor: * Ensuring all online reviews are dealt with efficiency and professionally to a high standard * Escalating any negative online reviews through the correct channels of the complaints process * Ensuring all member service issues are resolved in a timely manner * Managing and responding to all online reviews for the business What you Bring to the Team * A "can-do" attitude, a thirst for knowledge and the ability to communicate knowledge effectively within the team. * Ability to work in a fast paced environment. * Strong time management skills. Benefits * 25 Holidays + Bank Holidays * Day off on your Birthday * PerkBox Discounts * Social Events Throughout Year * Contributory Pension Scheme * Private Health Insurance after 5 years INDLON48088LSR

My client is a market-leading Information Services consultancy, with clientsacross all different sectors are looking for an Customer Service - Account Manager to join their team. Job PurposeTo deliver world class care to exceed our client's expectations and provide support to our ever growing client base across Great Britain Job OverviewThe role requires you to excel in enthusiasm as part of our Client Experience Account Management team. Become the first point of contact for any issues or concerns raised whilst achieving and delivering excellence in service, by providing fast client focused solutions. Day-to-Day Responsibilities * To be the key person for receiving client queries and requests * To ensure that all client cases whether verbal or written are acknowledged in line with the department's procedures. * To understand all client databases and systems to adequately investigate and respond to the client. * Accountability for obtaining a prompt response to client queries, complaints and requests to cancel. * Review of client complaints to produce an effective handover where applicable to Cancellations Team. * Maintenance of client profile including additional sites, change in employee information and undertaking investigations where appropriate. * To liaise with the Business Development Manager regarding clarification of the clients contracted service provision. * To receive client and consultant telephone calls and resolve queries and complaints. * To produce referral leads for sales by identifying old products and additional requirements. * Account Management - making proactive calls to existing clients. * Help to generate positive reviews for the company across various platforms. What you Bring to the Team * A "can-do" attitude, a thirst for knowledge and the ability to communicate knowledge effectively within the team. * Ability to work in a fast-paced environment. * Strong time management skills. * A dynamic and flexible approach, as well as the ability to work under pressure. Why Join our team?This is a fantastic multi winning place to work if you enjoy being exposed to a wide variety of customer service issues across all different sectors. The office is fast-paced and busy so we look for a colleagues who have a positive and results focused attitude. Through training and development, we make sure that everyone who works here has the resources they need to build their career. P967130LSR9INDLON

Portfolio are proud to be representing our award-winning client, a leader in professional services in their search for sales executives with uncapped commission the sky is the limit.Known for their innovative solutions and customer-first approach, they are expanding rapidly and are looking for a motivated Business Sales Team Executive to join their dynamic team and drive growth through exceptional sales strategies and relationship management.Our client supports over 90,000 organisations worldwide and are growing at a rapid rate. This represents incredible career advancement opportunities for exceptional individuals. With your experience and their state-of-the-art training, you can put yourself in a very successful position with some of their top earners earning up to £70,000 a year.If you are looking for a new challenge and career progression, then this is an amazing opportunity to join the UK's leading professional services provider who can provide you with just that. They have fantastic perks, fun incentives as well as annual 'top earner' trips abroad.This is a chance for you to make some life changing money. So, what are you waiting for? Get your application in now! Key Responsibilities: * Scheduling sales opportunities for a Business Development Manager to attend, to meet with * business owners/Directors to sell Peninsula's services. * Ensuring quality B2B conversations establish the need for our service. * Working to daily targets around call time and appointments booked. * Working on maintaining a low cancellation rate. * Self-generate new leads, appointments, and referrals through day-to-day new business * * Achieve monthly and quarterly sales targets. * Accurately build, manage, and maintain your own sales pipeline. * Update salesforce with accurate information. * Working on campaign data, targeting industry sectors or specific data lead sources. * Thrive on working in a fast paced, target focussed high energy and high reward culture. Qualifications: * Proven experience in a B2B sales role * Strong negotiation and presentation skills. * Ability to work independently and as part of a team. * Excellent communication and interpersonal skills. * Results-driven mindset with a track record of meeting or exceeding targets. * Have experience in outbound lead generation/telesales using a professional approach * Can work in a target based, fast paced environment * Driven by your own results and have high ambition for the role * Resilient, be confident in yourself and your abilities, be able to engage clients with your energy * You will have the ability to speak to a large range of people and people at different levels of the business. * You'll be motivated, driven and tenacious at the potential great earning and career progression we can offer * Be able to show initiative, a self-starter, be eager to learn and learn from our coaching programme Benefits * Quarterly bonus opportunity on top of monthly commission * Monthly weekend away prize * Free on-site state of the art gym * International sales conferences include Monaco, Miami & Dubai * Team & Department incentives including early finishes, free lunches & team nights out * Enhanced holidays…

Portfolio are proud to be representing our client, one of the fastest growing HR Consultancy businesses globally. As a leading technology provider, they are transforming the world of work in terms of HR and health and safety helping businesses manage their day-to-day, removing administration burden and growing their bottom line.They don't just innovate, they care. And by doing both, you can achieve a hugely successful and financially rewarding career, while making a difference. This role offers the right candidate an opportunity for progression, opening the door into an exciting career in HR! Job Purpose:The role requires a driven, motivated, and enthusiastic team member who possesses a key attention to detail. The function of the role is to provide administrative support to our Employment Law Consultants, with regards to the transcribing and editing of audio recordings. Job Overview:This role requires you to work both individually and as part of a dedicated team; cross referencing, editing and accurately transcribing, audio recordings that have been taken by our Employment Law Consultants, in respect of client meetings.Transcripts need to be completed within an internal SLA timeframe, and communication to the wider Face2Face Department is imperative, to ensure a smooth service.The reviewing of audio recordings may even provide a successful candidate, a great insight into the world of Employment Law. If applicable, this could be a great 'first step' opportunity, for someone looking to build a career in HR! Day-to-Day Responsibilities: * To cross reference an AI generated transcript with recordings taken from our Employment Law Consultants' meetings. Such recordings will range from informal meetings (Welfare and Investigations) to more formal workplace hearings (Disciplinaries, Appeals, etc). * To work alongside a team of audio typists, to ensure that deadlines are met and that recordings are typed up verbatim. * To communicate efficiently with our Employment Law Consultants & the wider Face2Face Department. * To support & assist with any Transcription enquires (both internal and external). * To be responsible for the administrative function of logging & accurately updating Transcription Service records. * To work positively with Consultants' to effectively manage client expectations. * Work towards the team objective of obtaining repeat business. What you Bring to the Team: * A 'can do' attitude with a desire for accuracy * Ability to work in a fast-paced environment * Organisational; and time management skills * Excellent attention to detail * A dynamic and flexible approach * Ability to work under pressure * Excellent reading and listening skills Desired Competencies: * Excellent listening skills with an ability to adapt to transcribe different voices / accents * Experience of MS Office Outlook, MS Teams, Microsoft word and Stream * Key time management skills, with a quick turnaround of tasks * Excellent word processing / audio typing skills. * Positive approach to change P45881LFRINDMANJ

* Vibrant Glasgow Office * £23-£25K base salary, with genuine uncapped commission, leaving you with anything up to OTE of 40K - 60K+ per annum. * November start dates available * Extensive training provided Description:Are you a passionate and enthusiastic Graduate looking for a career as a sales executive? Do you want to work in a vibrant city centre office with uncapped commission potential?We're on the lookout for recent graduates with a drive to suceed to join an ever-expanding global business. As a key player in the companies continued growth, you will be conducting outbound calls to potential business clients via telephone to strike up relationships and explain the superior services they can provide to solve their HR and Employment Law needs.With some of their consultants in the office reaching £50K+ take home earnings last year, they set you up for success. They offer an extensive and supportive training programme to get you up and running and then your goal is simple, the more new business you bring in, the more money you earn! So if you have a driven attitude to work and a hunger for uncapped earnings, let's talk! The Key Responsibilities: * Via outbound calls and emails, you will be reaching out to prospective clients to generate leads and establish initial contact. Whilst you're building up your pipeline these can be cold calls, so resilience and a can-do attitude is key! * Identify and target potential business opportunities, qualifying leads based on their potential value and fit with our offerings. * Schedule meetings and product demonstrations that you pass forward to Business Development Managers who can then finalise the win of the business for you! * Organisation is key, as it's down to you to build and maintain your own robust pipeline of prospects, ensuring regular follow-ups and updates in the CRM system. * Working closely with the BDMs and the sales team to align strategies, share insights, and refine sales approaches. * Stay informed about industry trends, market conditions, and competitor activities to identify new opportunities and enhance your sales tactics. * Provide regular reports on your lead generation activities, appointment setting, and sales performance to management. What We're Looking For: * Candidates will have graduated within the last two years and be keen to start a career within Sales. * Time management skills and a strong self-motivated drive to succeed are necessary. * A resilient and driven attitude towards work is essential to this role as cold calling and lead generation is a daily activity and your success will always depend on your drive! * Excellent communication skills and a confident ability to build rapport and create strong working relationships. * Strong negotiation and objection handling abilities, with the adaptability of working independently but also collaboratively within a wider team environment. * Previous experience using CRM software and Microsoft Office is a bonus. What Our Client Offers: * Genuine uncapped earning potential, with a starting base salary of £23,000 - £25,000 with an achievable OTE…

* Vibrant Glasgow Office * £23-£25K base salary, with genuine uncapped commission, leaving you with anything up to OTE of 40K - 60K+ per annum. * November start dates available * Extensive training provided Description:Are you a passionate and enthusiastic sales executive? Do you want to work in a vibrant city centre office with uncapped commission potential?We're on the lookout for dedicated sales professionals to join an ever-expanding global business. As a key player in the companies continued growth, you will be conducting outbound calls to potential business clients via telephone to strike up relationships and explain the superior services they can provide to solve their HR and Employment Law needs.With some of their consultants in the office reaching £70K+ take home earnings last year, they set you up for success. They offer an extensive and supportive training programme to get you up and running and then your goal is simple, the more new business you bring in, the more money you earn! So if you have a driven attitude to work and a hunger for uncapped earnings, let's talk! The Key Responsibilities: * Via outbound calls and emails, you will be reaching out to prospective clients to generate leads and establish initial contact. Whilst you're building up your pipeline these can be cold calls, so resilience and a can-do attitude is key! * Identify and target potential business opportunities, qualifying leads based on their potential value and fit with our offerings. * Schedule meetings and product demonstrations that you pass forward to Business Development Managers who can then finalise the win of the business for you! * Organisation is key, as it's down to you to build and maintain your own robust pipeline of prospects, ensuring regular follow-ups and updates in the CRM system. * Working closely with the BDMs and the sales team to align strategies, share insights, and refine sales approaches. * Stay informed about industry trends, market conditions, and competitor activities to identify new opportunities and enhance your sales tactics. * Provide regular reports on your lead generation activities, appointment setting, and sales performance to management. What We're Looking For: * Ideally we'd like you to have 1-2 years experience in Sales, and if you have direct Business to Business Sales experience we want to hear from you. * A resilient and driven attitude is essential to this role, as cold calling and lead generation is a daily activity and your success will always depend on your drive! * Excellent communication skills and a confident ability to build rapport and create strong professional relationships. * Strong negotiation and objection handling abilities, with the adaptability of working independently but also collaboratively within a wider team environment. * Time management skills and a strong self-motivated drive to succeed are necessary. * Previous experience using CRM software and Microsoft Office. What Our Client Offers: * Genuine uncapped earning potential, with a starting base salary of £23,000 - £25,000 with an achievable OTE of £40,000+ from year one. * Multiple…

Are you passionate about sales and have a natural knack for teaching others? We are seeking a friendly and motivated Sales Trainer to join our team. As a Sales Trainer, you will play a critical role in ensuring our sales team is equipped with the knowledge and skills needed to succeed. If you have a background in sales and love to see others succeed, we would love to hear from you.In this role, you will develop and deliver training programs to new and existing sales personnel. You will be responsible for training sales reps on our company's products, sales techniques, and customer service strategies. Additionally, you will assess the training needs of the team and provide ongoing coaching and reinforcement to improve their performance. Your ability to motivate and engage others will be crucial in developing top-notch sales reps.Responsibilities * Develop and implement training programs for new and existing sales personnel. * Deliver training sessions on products, sales techniques, and customer service strategies. * Conduct one-on-one coaching sessions to provide feedback and improve sales reps' performance. * Assess the training needs of the sales team and develop customized training plans accordingly. * Stay up to date with industry trends and changes to ensure training content is relevant and effective. * Collaborate with sales managers to identify areas of improvement and provide targeted training solutions. * Evaluate the effectiveness of training programs through assessments and surveys and make adjustments as needed.Requirements * Proven experience in sales, preferably in a training or coaching role. * Excellent communication and presentation skills. * Strong knowledge of sales techniques and customer service strategies. * Ability to motivate and inspire others to achieve their sales goals. * Detail-oriented with strong organizational skills. * Proficiency in using training technologies and tools. * Ability to adapt training content to different learning styles and skill levels. * Bachelor's degree in business or a related field is preferred. Benefits * Month Bonus * Profit share scheme * 25 days' holiday, plus bank holidays * Day off on your birthday * Perkbox discounts * Holidays increase after 2- and 5-years' service. * Pension Plan and Life Insurance * Access to Employee Assistance Programme * Company incentives, access to discount schemeINDMANS

This is a once in a career opportunity for an exceptional Salesperson to join a truly Sales Led business, the industry leading EAP and OH provider & Sunday Times best companies to work for Health Assured. With an unrivalled track record of incredibly strong year on year growth of its subscription model business, Health Assured supports over 80,000 organisations and 13 million lives across the UK & Ireland. Part of the global Peninsula Group, with 14 companies and a group turnover more than £400m, there is substantial financial backing for further expansion, acquisition and international development. This represents an unparalleled career advancement opportunity for the exceptional individual.A key member of the New Business leadership team, you will own and drive the recruitment and onboarding of new starters, conduct ongoing coaching with your team, and support the wider Inside Sales leadership team with the day-to-day running and management of our Inside Sales team. 1 Motivate and drive the performance of a team of 15+ Business Sales Consultants 2 Complete daily quality checks, live coaching, and feedback sessions with the team to ensure that the standard of calls is excellent. 3 To review team performance daily and support the team individually and as a whole, with ongoing coaching and support to improve performance and ensure that targets are achieved. 4 To monitor daily activity from the team. Support any team members underperforming to ensure that the team are hitting minimum KPI's and conduct monthly 1 to 1's to review performance.Benefits 1 25 days' holiday, plus bank holidays 2 Day off on your birthday 3 Cash plan for you (and your children, if any) 4 Holidays increase after 2- and 5-years' service 5 Contractual sick pay 6 Private medical insurance after 5 years' service 7 Pension Plan and Life Insurance 8 Pension plan contributions increase after 5- and 7-years' service 9 Holiday season bonus after 3 years' service 10 Profit share scheme 11 Season ticket loan scheme 12 Cycle to work scheme 13 Access to Employee Assistance Programme 14 Free breakfast every Monday and social sessions on the last Friday of the month with free food and drink - we call this Fab Friday! 15 Company incentives, access to discount schemesINDFIR