Job Description
Job Reference:47968CH_1731953001
Job Type: Permanent
Job Industry: Business Services
Contact Name: Caitlin Harris
Job Location: Leicestershire
Job Title: Resource Analyst
Job Salary: £24,000 - £27,000 Per Annum
Job Start Date:
Resource Analyst
Based in Hinckley
100% office based, Monday – Friday
Are you organised, detail-oriented, and ready to play a crucial role in ensuring smooth operational support? This role is key to maintaining efficiency and providing high-quality service by helping teams stay fully resourced, handling client calls, and providing critical reporting.
Key Responsibilities:
* Use Ring Central to monitor and assist availability of Advisors, ensuring teams are correctly resourced, even on short notice.
* Assign work and manage queues to meet standards.
* Handle updates to holidays, overtime, absences, working patterns, and more to support smooth scheduling.
* Assist Leadership with daily, weekly, monthly, and quarterly reports to keep everyone informed and on track.
* Respond to inbound client calls, reduce overflow, set call-backs, and provide Super Service by setting expectations and timeframes.
* Manage the stock of consumables (headsets, splitters, webcams) to support team needs.
* Update client records, maintain confidentiality, and build strong working relationships with clients and colleagues.
Requirements:
* Strong organisational skills with attention to detail.
* Ability to handle multiple tasks and adapt to changing priorities.
* Excellent communication skills and a client-first attitude.
* Proficient in MS Office, particularly in Excel for reporting.
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