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Customer Service Account Manager Greater Manchester
Permanent £25,000 - £25,000 Per Annum
Ref: 47974LF Group
Customer Service Account Manager Manchester City Centre £25,000 We are expanding our Customer Service team due to continued growth. Working with the Onboarding team you will be an Account Manager for new Businesses to the Service! Acting as a first point of contact for your allocated clients, this is not your normal high volume, inbound customer service role. You will be responsible for dealing with any issues, general queries and technical questions they may have for the first 30 days of their contract. You will be keeping in regular contact via inbound, outbound and Teams providing a world class experience for our business owners. This a very varied, fast paced role within a small, friendly, supportive team! Main Responsibilities * Provide an excellent customer service to our new and existing BrightHR clients * Carry out pro-active implementation calls to new clients to welcome them to the service and provide them with an overview of the system and assist with the set-up of their account * Continue to account manage each on-boarded client during the first 30 days of their service agreement, keeping an accurate record of discussions with each client on Salesforce * Contribute to BrightHR's business goal of migrating all HRonline users to BrightHR * Take ownership of any Service Issues raised by the client, keeping an accurate account of the client's concerns on the relevant CRM system * Conduct demonstrations of BrightHR by webinar for prospect clients and those wishing to migrate from HRonline * Ensure all Service Level Agreements are adhered to at all times * Meet and exceed all Key Performance Indicators * Contribute to team targets, paying particular attention to customer experience and feedback Skills and Experience * Customer service experience is essential * The ideal candidate will have experience of working in an out-bound, telephone based role * Must have excellent listening skills and be able to communicate with clients and users of varying technical ability * The ability to work in a fast paced environment * Able to adapt to change * Can take responsibility of own product knowledge * Able to communicate at different levels throughout the business Benefits * 25 days' holiday, plus bank holidays. * Day off on your birthday. * Perkbox discounts. * Holidays increase after 2 and 5 years' service. * Pension Plan and Life Insurance. * Access to Employee Assistance Programme. * Profit Share Scheme. INDMANJ
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Customer Service Team Leader Greater Manchester
Permanent £28,000 - £30,000 Per Annum
Ref: 47973LF Group
Are you an Experienced Customer Service Team Leader looking for a new challenge?Do you always put the customer first while creating a happy, supportive environment for your team? If you have at least 1 year customer service team management experience, preferably within a software company, please apply today and we'll be in touch! We are looking for an experienced Customer Service team Leader to manage a team of 10 Account managers. Working with the Onboarding team you will be responsible for all coaching, QA, KPI's as well as HR issues. We are looking for someone who is very hands on and visible, who doesn't mind getting stuck in when needed and help with escalations, demo's of the software / platform and supporting their team! Role DescriptionSupport the BrightHR Activation and Engagement Specialist team, encouraging best practice and Service Level Adherence (SLA). Meet and exceed all personal KPIs and drive the Support team to deliver against their own objectives. Contribute to team activities, leading by example and encouraging colleagues to follow suit. Be available to assist in resolving complex technical queries and complaints and assist the Onboarding Manager in identifying career progression and training opportunities. Main Responsibilities * Deliver a "best in class" service to all new and existing clients, producing work to an excellent quality and ensuring 100% task completion. * Provide daily and weekly MI on team performance KPI and SLA adherence to team and senior stakeholders. * Provide feedback to the team on both positive and negative service issues, giving praise to individuals where due. * Conduct at least 4 weekly call quality assessments and provide timely feedback and coaching to team. * Lead the Engagement Team to achieve minimum 50% onboarded clients within 30 days from registration. * Develop and guide the Activation Team to deliver minimum 80% activated clients. * Contribute to 5-star online reviews and positive feedback and always provide an excellent customer service. * Identify individual training needs/performance issues and assist the Head of Onboarding & Engagement Manager in implementing career development plans/performance management plans where necessary. * Be available to resolve complex complaints within contractual SLA and adherence/behaviours are always met. * Ensure processes are followed and provide suggestions for improvement where processes are failing. * Conduct BrightHR demos to prospect clients ensuring feedback is provided to the Business Development Managers. * Delegate tasks to individuals to ensure that the team is operating efficiently and to maximum capacity. * Conduct all internal and external training sessions where required across the Peninsula Group. The above is not an exhaustive list of responsibilities and the successful candidate will be expected to carry out duties, outside of their usual role. These duties may include out of hours/ weekend working to suit the needs of the business. The successful candidate should possess the following skills and experience: * Excellent customer service skills * Strong leadership skills * The ability to present information confidently and accurately * Minimum 1 years team management experience Benefits * 25 days' holiday,…
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Location: Toronto, Canada - FT in office - Downtown TorontoResponsibilities: 1 Leadership in Finance Management: * Lead all financial functions, including managing relationships with key stakeholders in Canada and the UK. * Foster a positive and inspiring work environment, coaching and guiding team members to achieve growth, accountability, and business advancement. * Proactively drive process enhancements and efficiencies across Finance and other areas * Strategic Financial Advisory: * Serve as a dedicated Finance Business Partner, serving as the primary resource for financial and reporting matters. * Offer strategic advice on sales optimization to enhance profitability and operational effectiveness. * Communication and Reporting: * Deliver regular updates to Executive Management in monthly meetings, ensuring clear communication and alignment with organizational objectives. * Take full ownership of reporting, budgeting, and forecasting activities, ensuring alignment with UK reporting standards and quarterly reforecasting needs. * Stakeholder Relations: * Cultivate and strengthen relationships between the Toronto and UK offices, facilitating effective communication and collaboration to drive shared success. * Team Development and Management: * Mentor and develop the finance team, ensuring the delivery of accurate financial outcomes and processes. * Lead and manage a dedicated local finance team, ensuring the achievement of deliverables, KPIs, and performance targets. * Compliance and Financial Operations Oversight: * Oversee all aspects of the tax function, including tax returns, PST, GST/HST, and corporate tax obligations, leveraging intermediate tax expertise. * Lead annual budgeting and quarterly reforecasting processes to support strategic financial planning. * Manage the annual audit process and ensure the timely generation of accurate statutory filings. * Assume full responsibility for all financial accounting functions, including month-end reporting, semi-monthly payroll processing, weekly accounts payable processing, and weekly cashflow forecasting. Desirable Skills and Experience: * Ceridian Dayforce payroll process experience * Proficiency in B2B environments * Familiarity with software/SAAS industry * Demonstrated leadership in team management * Experience in CA/UK business environments * Commercial analysis mindset * At least 7+ years of experience as a Financial Controller, Finance Manager, Head of Finance Perks and Benefits: * Three weeks of vacation, with additional vacation days increasing after two and five years of service * Birthday day off * RRSP matching program * Enhanced health and dental benefits 47578CNINDCAN
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Senior Complaints Handler Greater Manchester
Permanent £25,000 - £28,000 Per Annum
Ref: 47972LSR Group
Senior Complaints Handler - Salary: £25,000Calling all Customer service superstars! We are seeking a professional and motivated Customer Service professional to join a leading SaaS brand in Manchester! Role DescriptionProviding a super-duper service to new and existing clients through critical care support, by identifying "at risk" accounts and pro-actively contacting to offer support, additional training and resolving service issues relating to the software, sale or customer service. Increase engagement and retention rates and improve client sentiment and online reputation. Main Responsibilities * Take ownership of all service issues, identifying the root cause and offering a suitable resolution to any concerns raised * Take ownership of technical and compliance related complaints ensuring that all procedures are followed accurately and the relevant internal contacts are notified of any risk * Identify and pro-actively contact "at risk" clients to promote the benefits of our products and service and encourage implementation and usage * Provide feedback to sales and service agents, to help improve efficiencies, processes and promote best practice * Help to improve client sentiment and online reputation by pro-actively contacting dissatisfied users Skills and Experience * Customer service experience is essential * The ideal candidate will have some soft sales skills including the ability to handle objections and make recommendations based on client needs * Must have excellent listening skills and be able to communicate with clients and users of varying technical ability * The ability to work in a fast paced environment Benefits * Profit Share Scheme * 25 Holidays + Bank Holidays (Increases with service) * Day off on your Birthday * Access to Employee Assistance Programme * Free breakfast every Monday and social sessions on the last Friday of the month with free food and drink - we call this 'Fun Friday'! * PerkBox Discounts * Christmas Bonus after 3 years * Social Events Throughout Year * Contributory Pension Scheme * Private Health Insurance after 5 years 47972LSRINDMANJ
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Senior Recruitment Consultant Greater Manchester
Permanent £29,000 - £35,000 Per Annum
Ref: Senior Rec Manc Group
Recruitment Consultant - The Portfolio Group The Portfolio Group is a specialist recruitment agency sourcing talented professionals across our four specialist Divisions for Payroll, Credit Control, Procurement, and HR & Reward while also partnering with businesses to offer a full RPO solution.Established in 1988, we now have over 30 years' experience in the industry and a reputable track record recruiting at all levels of the market, across the whole of the UK and into a multitude of industry sectors. With offices based in London and Manchester, we have proven success in permanent, temporary and contract recruitment and we pride ourselves on having a fast, efficient and consultative service with an enviable client base.We value our client relationships, operate with an honest and ethical attitude and love what we do! We're rated #1 Recruitment Agency on Trustpilot based on 1,300+ reviews. (April 2022) The Portfolio Group are perfectly placed to assist you in recruiting for any of our core divisions: Payroll, Credit Control, HR & Reward and Procurement plus we can assist with other business operations appointments including but not limited to the following functions: * Credit Control & Finance * Governance, Risk Management & Compliance * Health & Safety * HR and Compensation, Benefits & Reward * IT - Development, Projects & Services * Legal Services * Payroll & Tax * Procurement & Supply Chain * Sales and Marketing, PR & Communications.The Portfolio Group is an award-winning Recruitment Agency having won places on The Sunday Times 100 Best Small Companies to Work For - most recently achieved in 2017, The Sunday Times Fast Track 100 (Twice) and most recently, being ranked in The Recruiter Hot 100 2021 and being shortlisted for Recruitment Agency of the Year - Medium (50-99 employees) in 2021.As a Senior Recruitment Consultant, your key responsibilities will include: * You'll be able to take on a warm desk & work with existing consultants and existing clients so you hit the ground running * Win new accounts through leveraging or maximising relationships * Identify new opportunities through research and knowledge of the market * Use various channels to advertise jobs * Sourcing candidates through a variety of methods * Manage all aspects of the recruitment life cycle from introductions to offer stage. * Become an expert in your market * Communicating with clients and candidates via telephone and email * Achieve agreed KPIs on a monthly basis To be successful as a Senior Recruitment Consultant you'll require: * Previous sales experience or recruitment experience is preferred * Advanced communication skills with a high ability to negotiate with clients and candidates * Sales-driven mindset, achievement oriented * Independent person with good organisation skillsWhy work for us? * Transparent career framework and set promotional criteria that you can start working towards on day one * Amazing office based in the heart of the city with amazing facilities * Work for a market leading agency with an established list of clients * A supportive and collaborative team * Realistic targets and…
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The Portfolio Group is an award-winning specialist recruitment agency sourcing talented professionals across our four specialist Divisions for Payroll, Credit Control, Procurement, and HR & Reward while also partnering with businesses to offer a full RPO solution across the UK & ROI, and more recently Canada.Established in 1988, we now have 35 years' experience in the industry and a reputable track record recruiting at all levels of the market across all industries - working with SME's through to global brands.As a Recruitment Partner, your key responsibilities: * As a Recruitment Partner you will be capable of building and managing your own desk; you will be interacting with a base of clients we are already partnered with. * You will act as a focal point of Portfolio Group. Building on existing partnerships and relationships with professionals. * Grow current business by maintaining a strong working relationship with the decision-makers. * Become an expert in your field with with your set clients in understanding their business. * Build pipelines of candidates to deliver quality candidates to clients in agreed timeframes. * Become a market specialist by gathering competitive intelligence within the business environment, including client groups, competitors.The ideal candidate's personality: * Self-starter - with a sense of urgency who is driven to succeed and produce results. * Ambitious - This is a career, with our support and training, you have the potential to be a key figure in the business by opening a brand-new office. * Collaborative - we require you to have the ability to work within a team and this is something that is hugely important to us at The Portfolio Group. We'll be there to motivate you, to develop you, and to celebrate your successes, in return, you will be required to do the same for your colleagues. * Business acumen - negotiation and influencing skills, and those from a competitive background. * Tenacious - having the drive to carry on and succeed and remain persistent.Why work for us? * Transparent career framework and set promotional criteria that you can start working towards on day one. * Work for a market leading agency with an established list of global clients * A supportive and collaborative international team. * Realistic targets and time to grow in your role * Uncapped competitive commission scheme with no threshold with additional lucrative bonuses paid quarterly and annually on top of your commission. * Company-wide trips previously we have travelled to Monaco, Dubai, Miami and New York * Quarterly incentives visiting top hotspots across Toronto.Please contact - Neil Tannk Neil.Tannk@theportfoliogroup.co.uk INDREC
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The Portfolio Group is an award-winning specialist recruitment agency sourcing talented professionals across our four specialist Divisions for Payroll, Credit Control, Procurement, and HR & Reward while also partnering with businesses to offer a full RPO solution across the UK & ROI, and more recently Canada.Established in 1988, we now have 35 years' experience in the industry and a reputable track record recruiting at all levels of the market across all industries - working with SME's through to global brands.As a Recruitment Partner, your key responsibilities: * As a Recruitment Partner you will be capable of building and managing your own desk; you will be interacting with a base of clients we are already partnered with. * You will act as a focal point of Portfolio Group. Building on existing partnerships and relationships with professionals. * Grow current business by maintaining a strong working relationship with the decision-makers. * Become an expert in your field with with your set clients in understanding their business. * Build pipelines of candidates to deliver quality candidates to clients in agreed timeframes. * Become a market specialist by gathering competitive intelligence within the business environment, including client groups, competitors.The ideal candidate's personality: * Self-starter - with a sense of urgency who is driven to succeed and produce results. * Ambitious - This is a career, with our support and training, you have the potential to be a key figure in the business by opening a brand-new office. * Collaborative - we require you to have the ability to work within a team and this is something that is hugely important to us at The Portfolio Group. We'll be there to motivate you, to develop you, and to celebrate your successes, in return, you will be required to do the same for your colleagues. * Business acumen - negotiation and influencing skills, and those from a competitive background. * Tenacious - having the drive to carry on and succeed and remain persistent.Why work for us? * Transparent career framework and set promotional criteria that you can start working towards on day one. * Work for a market leading agency with an established list of global clients * A supportive and collaborative international team. * Realistic targets and time to grow in your role * Uncapped competitive commission scheme with no threshold with additional lucrative bonuses paid quarterly and annually on top of your commission. * Company-wide trips previously we have travelled to Monaco, Dubai, Miami and New York * Quarterly incentives visiting top hotspots across Toronto.Please contact - Neil Tannk Neil.Tannk@theportfoliogroup.co.uk INDREC
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The Portfolio Group is an award-winning specialist recruitment agency sourcing talented professionals across our four specialist Divisions for Payroll, Credit Control, Procurement, and HR & Reward while also partnering with businesses to offer a full RPO solution across the UK & ROI, and more recently Canada.Established in 1988, we now have 35 years' experience in the industry and a reputable track record recruiting at all levels of the market across all industries - working with SME's through to global brands.As a Recruitment Partner, your key responsibilities: * As a Recruitment Partner you will be capable of building and managing your own desk; you will be interacting with a base of clients we are already partnered with. * You will act as a focal point of Portfolio Group. Building on existing partnerships and relationships with professionals. * Grow current business by maintaining a strong working relationship with the decision-makers. * Become an expert in your field with with your set clients in understanding their business. * Build pipelines of candidates to deliver quality candidates to clients in agreed timeframes. * Become a market specialist by gathering competitive intelligence within the business environment, including client groups, competitors.The ideal candidate's personality: * Self-starter - with a sense of urgency who is driven to succeed and produce results. * Ambitious - This is a career, with our support and training, you have the potential to be a key figure in the business by opening a brand-new office. * Collaborative - we require you to have the ability to work within a team and this is something that is hugely important to us at The Portfolio Group. We'll be there to motivate you, to develop you, and to celebrate your successes, in return, you will be required to do the same for your colleagues. * Business acumen - negotiation and influencing skills, and those from a competitive background. * Tenacious - having the drive to carry on and succeed and remain persistent.Why work for us? * Transparent career framework and set promotional criteria that you can start working towards on day one. * Work for a market leading agency with an established list of global clients * A supportive and collaborative international team. * Realistic targets and time to grow in your role * Uncapped competitive commission scheme with no threshold with additional lucrative bonuses paid quarterly and annually on top of your commission. * Company-wide trips previously we have travelled to Monaco, Dubai, Miami and New York * Quarterly incentives visiting top hotspots across Toronto.Please contact - Neil Tannk Neil.Tannk@theportfoliogroup.co.uk INDREC
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Senior Recruitment Consultant - The Portfolio Group The Portfolio Group is a specialist recruitment agency sourcing talented professionals across our four specialist Divisions for Payroll, Credit Control, Procurement, and HR & Reward while also partnering with businesses to offer a full RPO solution.Established in 1988, we now have over 30 years' experience in the industry and a reputable track record recruiting at all levels of the market, across the whole of the UK and into a multitude of industry sectors. With offices based in London and Manchester, we have proven success in permanent, temporary and contract recruitment and we pride ourselves on having a fast, efficient and consultative service with an enviable client base.We value our client relationships, operate with an honest and ethical attitude and love what we do! We're rated #1 Recruitment Agency on Trustpilot based on 1,300+ reviews. (April 2022) The Portfolio Group are perfectly placed to assist you in recruiting for any of our core divisions: Payroll, Credit Control, HR & Reward and Procurement plus we can assist with other business operations appointments including but not limited to the following functions: * Credit Control & Finance * Governance, Risk Management & Compliance * Health & Safety * HR and Compensation, Benefits & Reward * IT - Development, Projects & Services * Legal Services * Payroll & Tax * Procurement & Supply Chain * Sales and Marketing, PR & Communications.The Portfolio Group is an award-winning Recruitment Agency having won places on The Sunday Times 100 Best Small Companies to Work For - most recently achieved in 2017, The Sunday Times Fast Track 100 (Twice) and most recently, being ranked in The Recruiter Hot 100 2021 and being shortlisted for Recruitment Agency of the Year - Medium (50-99 employees) in 2021. Key Responsibilities * You'll be able to take on a warm desk & work with existing consultants and existing clients, so you hit the ground running * Win new accounts through leveraging or maximising relationships * Identify new opportunities through research and knowledge of the market * Use various channels to advertise jobs * Sourcing candidates through a variety of methods * Manage all aspects of the recruitment life cycle from introductions to offer stage. * Become an expert in your market * Communicating with clients and candidates via telephone and email * Achieve agreed KPIs on a monthly basis Experience * Previous 3 years' experience in 360 recruitment within professional services. * Advanced communication skills with a high ability to negotiate with clients and candidates * Sales-driven mindset, achievement oriented * Independent person with good organisation skills Why work for us? * Transparent career framework and set promotional criteria that you can start working towards on day one * Amazing office based in the heart of the city with amazing facilities * Work for a market leading agency with an established list of clients * A supportive and collaborative team * Realistic targets and time to grow in your role * Uncapped competitive commission scheme with…
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Senior Recruitment Consultant - The Portfolio Group The Portfolio Group is a specialist recruitment agency sourcing talented professionals across our four specialist Divisions for Payroll, Credit Control, Procurement, and HR & Reward while also partnering with businesses to offer a full RPO solution.Established in 1988, we now have over 30 years' experience in the industry and a reputable track record recruiting at all levels of the market, across the whole of the UK and into a multitude of industry sectors. With offices based in London and Manchester, we have proven success in permanent, temporary and contract recruitment and we pride ourselves on having a fast, efficient and consultative service with an enviable client base.We value our client relationships, operate with an honest and ethical attitude and love what we do! We're rated #1 Recruitment Agency on Trustpilot based on 1,300+ reviews. (April 2022) The Portfolio Group are perfectly placed to assist you in recruiting for any of our core divisions: Payroll, Credit Control, HR & Reward and Procurement plus we can assist with other business operations appointments including but not limited to the following functions: * Credit Control & Finance * Governance, Risk Management & Compliance * Health & Safety * HR and Compensation, Benefits & Reward * IT - Development, Projects & Services * Legal Services * Payroll & Tax * Procurement & Supply Chain * Sales and Marketing, PR & Communications.The Portfolio Group is an award-winning Recruitment Agency having won places on The Sunday Times 100 Best Small Companies to Work For - most recently achieved in 2017, The Sunday Times Fast Track 100 (Twice) and most recently, being ranked in The Recruiter Hot 100 2021 and being shortlisted for Recruitment Agency of the Year - Medium (50-99 employees) in 2021. Key Responsibilities * You'll be able to take on a warm desk & work with existing consultants and existing clients, so you hit the ground running * Win new accounts through leveraging or maximising relationships * Identify new opportunities through research and knowledge of the market * Use various channels to advertise jobs * Sourcing candidates through a variety of methods * Manage all aspects of the recruitment life cycle from introductions to offer stage. * Become an expert in your market * Communicating with clients and candidates via telephone and email * Achieve agreed KPIs on a monthly basis Experience * Previous 3 years' experience in 360 recruitment within professional services. * Advanced communication skills with a high ability to negotiate with clients and candidates * Sales-driven mindset, achievement oriented * Independent person with good organisation skills Why work for us? * Transparent career framework and set promotional criteria that you can start working towards on day one * Amazing office based in the heart of the city with amazing facilities * Work for a market leading agency with an established list of clients * A supportive and collaborative team * Realistic targets and time to grow in your role * Uncapped competitive commission scheme with…