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UKs leading information resource company for tax and accounting business are looking for a Business Support Coordinator in London. About the RoleLooking for an individual to continue to meet the growth expectations and ensure that the business and different departments run efficiently. You will be required to support the Senior Leadership Team, along with all other departments whilst maintaining the upkeep of the office. About You * Experience of working in an administration role * Good written and oral communication skills * Strong administrative skills * Accuracy and attention to detail * Strong computer skills (Microsoft office (Word, Excel, PowerPoint, Outlook) * An ability to work under pressure and to deadlines Great salary package with excellent benefits. Apply today! 48326MSINDLON
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Customer Care Specialist Greater Manchester
Permanent £28,000 - £28,000 Per Annum
Ref: 48325MS Group
A fast paced, global software business leaders are looking for a talented Customer Care Specialist in Manchester. About the RoleYou will be providing a super-duper service to new and existing clients through critical care support, by identifying "at risk" accounts and pro-actively contacting to offer support, additional training and resolving service issues relating to the software, sale, or customer service. Increase engagement and retention rates and improve client sentiment and online reputation. Contribute to the business's strategy whilst exceeding individual KPIs and embrace company's values with every interaction. About You * Customer service experience is essential * Soft sales skills including the ability to handle objections and make recommendations based on client needs * Must have excellent listening skills and be able to communicate with clients and users of varying technical ability * The ability to work in a fast-paced environment * Able to adapt to change Great salary package with excellent benefits. Apply today! 48325MSINDMANJ
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Resource Planning Coordinator Greater Manchester
Permanent £24,000 - £25,000 Per Annum
Ref: 48206LF Group
The Portfolio Group are proud to represnt our client in their search for a Resource Planning Coordinator, to join the Workforce Planning team within the HR Department, to administer effective planning and scheduling and ensure smooth and efficient running of the wider operation, staffing schedules and overtime requirements whilst working closely with the real time and forecasting analyst to ensure the department has adequate staffing at all times to meet operational demand. Day-to-Day Responsibilities· Produce the daily staffing profile for the current day.· Maintain and own within the master rota; shift rotations, changes of hours, overnight shift cover, ad hoc shift changes, new starter information, lunch time cover projection.· Communicate FRT bulletin on department changes and updates including the speed to competency process. · Produce the weekly schedule· Maintain, update and error check the weekly schedule· Implement any none working day swaps on an ad hoc basis.· Implement any shift slides or swaps on an ad hoc basis.· Responsibility for overtime requirements, managing the monthly availability upload· Ensuring shift management for weekend and bank holiday shifts is in place.· Analysing weekly overtime requirements and escalating to the Resource Planning Manager and the Operations Manager where you have not been able to fill any shifts.· Managing overtime booking approvals and cancellations· Managing a log of all cancelled or unattended overtime shifts.· Reviewing and responding to any queries regarding OOH staffing or cover.· Update weekend staffing profiles and distribute each Tuesday.· Cross check the weekend staffing profile and send to those on shift and managers, including profile views.· Work with the Workforce Planning Team to ensure staffing for Bank Holidays is in line with forecast .· Maintaining the shift matrix, assign ad hoc offline time for training, and providing supporting data for FWR approvals/declines· Scheduling of, monthly training, Ad hoc meetings, VCs, coaching sessions, induction training sessions for trainers and existing staff, group training sessions and client visits, passing the schedule to the Resource planning administrator to plot into the pre-planner.· Review lunch time distribution as and when required to ensure optimum operational efficiency.· To play a part if a contingency plan for when the department idle space drops to 0, you will be responsible for contacting teams that are in a incorrect workmode to go available.· Take reception calls as a last resort to protect the ACR.· Monitor idle space across the department and flag when intervention is needed to maintain idle space.· Improve efficiency through effective reporting and development of reports· To ensure the highest level of customer service is adhered to· To ensure client confidentiality is maintained.· To establish and maintain efficient working relationships with colleagues and clients. What you Bring to the Team· Experience in a planning within a contact centre environment with or without the use of WFP software· A positive "can-do" attitude, a thirst for knowledge and the ability to communicate knowledge effectively within the team.· Excellent attention to detail and an ability to be forward thinking in your approach· Good knowledge of Excel (lookup functions,…
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Workforce Planning Administrator Greater Manchester
Permanent £24,000 - £25,000 Per Annum
Ref: 48206LF Group
The Portfolio Group are proud to represnt our client in their search for a Resource Planning Coordinator, to join the Workforce Planning team within the HR Department, to administer effective planning and scheduling and ensure smooth and efficient running of the wider operation, staffing schedules and overtime requirements whilst working closely with the real time and forecasting analyst to ensure the department has adequate staffing at all times to meet operational demand. Day-to-Day Responsibilities· Produce the daily staffing profile for the current day.· Maintain and own within the master rota; shift rotations, changes of hours, overnight shift cover, ad hoc shift changes, new starter information, lunch time cover projection.· Communicate FRT bulletin on department changes and updates including the speed to competency process. · Produce the weekly schedule· Maintain, update and error check the weekly schedule· Implement any none working day swaps on an ad hoc basis.· Implement any shift slides or swaps on an ad hoc basis.· Responsibility for overtime requirements, managing the monthly availability upload· Ensuring shift management for weekend and bank holiday shifts is in place.· Analysing weekly overtime requirements and escalating to the Resource Planning Manager and the Operations Manager where you have not been able to fill any shifts.· Managing overtime booking approvals and cancellations· Managing a log of all cancelled or unattended overtime shifts.· Reviewing and responding to any queries regarding OOH staffing or cover.· Update weekend staffing profiles and distribute each Tuesday.· Cross check the weekend staffing profile and send to those on shift and managers, including profile views.· Work with the Workforce Planning Team to ensure staffing for Bank Holidays is in line with forecast .· Maintaining the shift matrix, assign ad hoc offline time for training, and providing supporting data for FWR approvals/declines· Scheduling of, monthly training, Ad hoc meetings, VCs, coaching sessions, induction training sessions for trainers and existing staff, group training sessions and client visits, passing the schedule to the Resource planning administrator to plot into the pre-planner.· Review lunch time distribution as and when required to ensure optimum operational efficiency.· To play a part if a contingency plan for when the department idle space drops to 0, you will be responsible for contacting teams that are in a incorrect workmode to go available.· Take reception calls as a last resort to protect the ACR.· Monitor idle space across the department and flag when intervention is needed to maintain idle space.· Improve efficiency through effective reporting and development of reports· To ensure the highest level of customer service is adhered to· To ensure client confidentiality is maintained.· To establish and maintain efficient working relationships with colleagues and clients. What you Bring to the Team· Experience in a planning within a contact centre environment with or without the use of WFP software· A positive "can-do" attitude, a thirst for knowledge and the ability to communicate knowledge effectively within the team.· Excellent attention to detail and an ability to be forward thinking in your approach· Good knowledge of Excel (lookup functions,…
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Telesales- No Cold Calling Greater Manchester
Permanent £22,308 - £22,308 Per Annum
Ref: 46822LF Group
DO YOU HAVE GOOD CUSTOMER SERVICE AND TELESALES EXPERIENCE BUT DON'T LIKE COLD CALLING?ARE YOU LOOKING FOR A NEW ROLE WITH NO HARD SELL, UNCAPPED COMMISSION AND PROGRESSION?IF YOU HAVE A PROVEN B2B UPSELLING OR RETENTIONS BACKGROUND, APPLY TODAY AND WE'LL BE IN TOUCH!Peninsula are recruiting a Telesales consultant to contact existing clients and sell additional services to them. This is an ideal role for someone with telesales experience, who likes sales and high earning potential but doesn't like cold calling!Job OverviewTo be a member of the Health & Safety Face2Face Sales team, your role is to sell the product to our client base. On a daily basis, BSC's call clients who have recently taken advice from Peninsula, and highlight the F2F additional service to them. The BSC would then be responsible for explaining the nature of the service to the individual client (including all of the relevant terms and conditions of the service) and informing them of how using the H&S Face2Face service would benefit them directly. Once a client has agreed to pay the additional fee involved, the BSC role is then to provide a smooth transition into our H&S Services Team (Consultancy & Advisory), to ensure that the matter is dealt with promptly and efficiently. Responsibilities· To make a minimum of 50 outbound calls to H&S Face2Face business prospects;· To reach a minimum of 2 hours talk-time per day, i.e. actual time spent actively contacting and speaking to prospects;· To liaise with the Consultancy & Advisory Service Teams, to ensure that all cases are dealt with promptly ensuring the client receives the best service at all times. What you Bring to the Team· B2B experience is advantageous.· Pro-active and self-motivated attitude towards sales targets: Staff are expected to take responsibility.· Strong customer service experience.· Outgoing personality, with strong organisational skills and a tenacious nature.· Professional and intelligent approach to work.· Good business acumen, articulate, uses initiative.· Strongly focussed on delivering an excellent client experience at all stages.· A positive approach in a fast-moving, busy team environment. benefits· Uncapped monthly commission· 25 days' holiday, plus bank holidays· Day off on your birthday· Cash plan· Holidays increase after 2- and 5-years' service· Pension Plan and Life Insurance· Access to Employee Assistance Programme· Free breakfast every Monday and social sessions on the last Friday of the month with free food and drink - we call this Fab Friday'!· Company incentives, access to discount schemes INDMANJ
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Portfolio are proud to be representing our client, a market leading professional services consultancy in their search for a Consultant to conduct HR meetings on behalf of their clients. You will have experience in conducting various meetings such as investigations, disciplinaries, decision making and issuing outcomes including warnings and dismissals. You will need a HR / CIPD Degree or strong experience in people management. Your role will be to support thousands of business owners ensuring compliance and legality, and a fair outcome for both employer and employee. Job PurposeTo deliver an expert HR service virtually via platforms such as Microsoft Teams in order to support our clients in dealing with formal meetings with their employees - conducting and advising on consultancy, capability, disciplinary, grievance and appeal issues as well as investigations and settlement negotiations.Job OverviewWe are looking for personable and confident HR professionals/employment lawyers with good technical skills who can respond to often short-notice assignments and produce thoughtful, legally compliant and well-written reports. The ability to act impartially, identify and quantify risk for our clients and communicate this to them effectively is crucial.Day-to-Day Responsibilities * Attend meetings with clients and their employees as arranged and diarised by an office-based paralegal and either conduct these or support the client to do so, as required. * To undertake mediation, conciliation and other employment relations services as may be requested by clients from time to time. * To provide clients with advice and guidance on their legal position with individual employees or groups of employees, with due regard to your duty of impartiality. * To provide prompt, high quality reports of outcomes within specified time frames and adhere to administrative procedures concerning file management. * Regularly achieve or exceed the hearing targets set by the Face2Face Management team. * Work towards the team objective of obtaining repeat business. What you Bring to the Team * Educated to degree level in HR, law or related business discipline or with substantial professional experience * Background in HR management, consultancy or in employment law * Highly professional presentation, service focussed and personable; quickly able to form good working relationships with people who may be stressed, angry or upset. * A 'can do' approach to challenging situations and problem solving BENEFITS * 25 days' holiday, plus bank holidays * Day off on your birthday * Cash plan for you (and your children, if any) * Holidays increase after 2- and 5-years' service. * Contractual sick pay * Private medical insurance after 5 years' service * Pension Plan and Life Insurance * Pension plan contributions increase after 5- and 7-years' service * Holiday season bonus after 3 years' service * Profit Share Scheme * Season Ticket loan scheme * Cycle to work scheme AND Free on-site Gym * Access to Employee Assistance Programme * Free breakfast every Monday and social sessions on the last Friday of the month with * free food and drink - we call this Fab Friday'! * Company incentives, access to discount schemes INDMANJ
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Portfolio are proud to be representing our client, one of the fastest growing HR /Employment Law Consultancy businesses globally. As a leading technology provider, they are transforming the world of work in terms of HR and Employment Law helping businesses manage their day-to-day, removing administration burden and growing their bottom line whilst saying legal and compliant!We are looking for an Employment Law or HR expert to join the Content team, this newly created role will require someone who loves to keep up to date with legislation changes and learn what they mean for employers. You will need to research the impact they may have and create documents / Content for the internal sales team to use whilst prospecting for new business. If you are an Employment Law expert, who loves to research and delve a little deeper into the repercussions of legislation change, and have created content before, whether that be HR Updates, training or articles and can create content that is concise and readable for the sales team to use, please apply today and we'll be in touch! Job PurposeTo provide a sound employment law contact point for all Group Content Team stakeholders; to create commercially focussed employment law and HR content for a range of purposes, predominantly for a sales audience but also including for subscription employment law websites, client newsletters and external PR content; to ensure that client focussed consultancy documentation constantly reflects the HR challenges of employers in varying sectors; to broaden the sector specific knowledge of all employment law stakeholders; to assist in the training of employment law stakeholders across the Group; to identify themes and trends of HR challenges; to provide a commercial interpretative voice on legal developments briefings to keep a large team of Advisory and Documentation Consultants up to date with legal developments.Job OverviewThe person undertaking this role will assist the Associate Director - HR Content in ensuring that the company's sales function has commercially focussed engaging content to mutually showcase new legal developments and the full range of services the business provides with a view to attracting new clients. In addition, the person will ensure all highly technical employment law content is maintained to an excellent level and is available to team stakeholders. They will enhance the employment law knowledge of Group employees, clients and prospective clients to ensure that clear, concise and accurate data is provided in line with company protocols and up to date legislation. This role sits within the Group Content Team and supports the Publishing, Advisory, Consultancy and Sales/Marketing departments across Group companies in identifying employment law updates to ensure a persistent focus on the quality of service that we provide.Day-to-Day Responsibilities * Analysing HR themes and trends and new employment laws to create a variety of new sales assets for use both directly by prospects and also the sales teams * Maintaining and continually developing content on employment law and HR subscription websites by providing written technical and practical guidance on employment law matters. * Ensuring…
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Portfolio are proud to be exclusively representing our award-wining, multinational HR & Employment Law services client in their search for a HR Advisor to add to their team. This unique HR Advisory role is open to HR professionals at any level, where you will gain invaluable experience advising on a vast range of HR processes and procedures and Employment Law for over 30,000 clients in various sectors. There is also opportunity to earn additional money on top of your basic and to follow a fantastic career pathway with a clear route of progression.The HR Advisor will be responsible for providing reliable and commercially focused HR and Employment Law advice over the phone to clients on all matters of HR from general to complex queries. You will take part in an excellent training programme and also the potential to gain a part post-graduate qualification.If you have a HR qualification, some exposure to working within HR or studying your CIPD in your own time and looking for that foot in the door, this could be a good opportunity for you to expand your knowledge and your skills to further your HR career. This is the perfect chance to work for an award-winning organisation who have won awards as one of the 'Best Places to Work'. The HR Advisor will also be responsible for: * To support all clients with quality advice in a productive manner to provide an efficient solution based advice, either through email or call depending on client preference. This will be predominately call advice. * Receiving a variety of calls from clients with HR issues or queries, which can include absence management, grievances, disciplinaries etc. * Providing clients with supporting information/documentation to assist them in implementing the advice/ solutions provided. * Using your expert HR and employment law knowledge to develop a clear answer for the client. * To review client documentation and provide advice accordingly taking their applicable internal terms and conditions into account in each case. * Ensure that all requests for advice are dealt with within the relevant service level agreement (SLA) In order to be considered for this opportunity it is essential that you have the following: * Good employment law knowledge either through studies or working experience. * CIPD qualification or equivalent experience in the work place is desirable. * Previous experience of working in a KPI/target driven environment would be highly desirable, ideally in a shared service centre. * Ability to juggle multiple tasks, prioritising your work load accordingly * An organised self-starter * Ability to work under pressure in a fast moving performance driven environment * Excellent communication skills. INDFIR963605BGR
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Portfolio are proud to be exclusively representing our award-wining, multinational HR & Employment Law services client in their search for a People Manager to add to their team. This unique HR Advisory role is open to HR professionals at any level, where you will gain invaluable experience advising on a vast range of HR processes and procedures and Employment Law for over 30,000 clients in various sectors. There is also opportunity to earn additional money on top of your basic and to follow a fantastic career pathway with a clear route of progression.The People Manager will be responsible for providing reliable and commercially focused HR and Employment Law advice over the phone to clients on all matters of HR from general to complex queries. You will take part in an excellent training programme and also the potential to gain a part post-graduate qualification.If you have a HR qualification, some exposure to working within HR or studying your CIPD in your own time and looking for that foot in the door, this could be a good opportunity for you to expand your knowledge and your skills to further your HR career. This is the perfect chance to work for an award-winning organisation who have won awards as one of the 'Best Places to Work'. The People Manager will also be responsible for: * To support all clients with quality advice in a productive manner to provide an efficient solution based advice, either through email or call depending on client preference. This will be predominately call advice. * Receiving a variety of calls from clients with HR issues or queries, which can include absence management, grievances, disciplinaries etc. * Providing clients with supporting information/documentation to assist them in implementing the advice/ solutions provided. * Using your expert HR and employment law knowledge to develop a clear answer for the client. * To review client documentation and provide advice accordingly taking their applicable internal terms and conditions into account in each case. * Ensure that all requests for advice are dealt with within the relevant service level agreement (SLA) In order to be considered for this opportunity it is essential that you have the following: * Good employment law knowledge either through studies or working experience. * CIPD qualification or equivalent experience in the work place is desirable. * Previous experience of working in a KPI/target driven environment would be highly desirable, ideally in a shared service centre. * Ability to juggle multiple tasks, prioritising your work load accordingly * An organised self-starter * Ability to work under pressure in a fast moving performance driven environment * Excellent communication skills. INDFIR963605BGR2
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Employment Law Sales Support Greater Manchester
Permanent £30,000 - £33,000 Per Annum
Ref: 47390LF Group
Portfolio are proud to be exclusively representing our client, an award-wining, multinational HR Solution for SME's, in their search for an Employment Law expert to provide Sales Support. The role sits within a busy, fast paced Sales department and would be a great opportunity for an individual with prior sales and HR Degree or Employment Law experience.Utilising your employment law knowledge and experience, you will provide crucial HR and employment law advice to prospective clients of Bright HR throughout different sectors across the United Kingdom.You will support Business Development Managers in their sales meetings, with the aim of showcasing our services to the prospect. Job OverviewThe role requires you to work in a team providing legally compliant HR advice and solutions to prospective clients during sales meetings by online video, alongside our Business Development Managers.You will advise on all aspects of HR and Employment Law in order to support the business needs of the individual prospect, whilst highlighting any commercial options that are likely to assist them once they become a Bright HR client.You will also support our Sales and Marketing endeavors with advice and content support via telephone and email. Day-to-Day Responsibilities * To participate in sales meetings with our BDMs via video or telephone, and support with any HR advice required as part of the process before, during and post appointment. To provide initial HR guidance on any live issues the prospect may have, in order to showcase & demonstrate the value of the service and expertise which is provided to clients of Peninsula and emphasise the value of any additional support that we're able to provide once the prospect comes on board. * Ensure that personal knowledge of HR and Employment Law best practice, and knowledge of the Bright HR Service is continually updated. * Develop positive working relationships and maintain proactive contact with Business Development Managers and Business Sales Consultant's in relation to prospective clients. * To log all advice accurately onto the bespoke internal system, taking ownership and responsibility for handing over cases to our Advisory Team and ensuring the case is handled in line with internal SLAs and any initial advice given. * To ensure the necessary updates are made on the internal system. * Review client documentation and provide advice accordingly taking their applicable internal terms and conditions into account in each case and offering critique support. * Participate and deliver Company internal training and legal updates to ensure that advice provided is best in class and compliant at all times. * Conduct weekly Employment Law knowledge booster sessions with the Business Development Manager Team and Business Support Consultants to enhance the knowledge across the teams. * Undertake daily 1-1 coaching sessions with the Business Sales Consultants to assist them with building a need for the services Bright HR can offer. * Host weekly employment law webinar sessions for prospect clients demonstrating the need for the Bright HR services available. * Carry out other tasks that are deemed necessary by the Management Team.…