Group In Greater Manchester Jobs

Portfolio are proud to be exclusively representing our award-wining, multinational HR & Employment Law services client in their search for a Senior Receptionist. We are looking for an administrator with excellent attention to detail and organisational skills, to provide support the department. You will be the first point of contact for clients calling in and managing the email inboxes, actioning requests, dealing with queries both internally and externally amongst other duties. This role is integral to the smooth running of the department, and is very fast paced. If you are looking for a new challenge, please apply today and we'll be in touch!Job PurposeTo deliver world class service to exceed our members expectations, by ensuring our members needs are assessed quickly and efficiently in accordance with our protocols to help the team to provide support to our ever-growing membership base across Great Britain. Job OverviewThe role requires you to excel in enthusiasm as part of our Client Experience Team. It is a vital role, and you will become the first point of contact for incoming telephone calls and emails. Day-to-Day Responsibilities· Answer incoming calls with minimum waiting time in a professional manner· To evaluate each request made over the phone and allocate them accordingly.· To ensure the highest level of customer service is adhered to.· To ensure member confidentiality is maintained.· To establish and maintain efficient working relationships with colleagues and members.· Stacking calls from members where appropriate ensuring all calls are answered.· Ensuring cover has arrived before leaving the switchboard so the phones are manned at all times· Ensuring all emails to the Client Experience email address are dealt with in a timely manner and forwarded onto the appropriate department/person and logged in accordance with protocols· Logging service issues· Logging retention opportunities· Overflow of advice calls logged on to Advice system· Stamping, sorting, logging, and allocating incoming post for the department· Scanning· Ensuring flowers and hampers are ordered within protocols.· Update additional callers lists within protocols· Expired member letters posted within SLA· BLE hard copy letters posted within SLA· Ad hoc project work· Managing inboxes - H&S, SI's, CX, RR, supporting Drift(web Chat), Sending Interflora BENEFITS· 25 days' holiday, plus bank holidays· Day off on your birthday· Cash plan for you (and your children, if any)· Holidays increase after 2- and 5-years' service.· Contractual sick pay· Private medical insurance after 5 years' service· Pension Plan and Life Insurance· Pension plan contributions increase after 5- and 7-years' service· Holiday season bonus after 3 years' service· Profit Share Scheme· Season Ticket loan scheme· Cycle to work scheme and Free on-site Gym· Access to Employee Assistance Programme· Free breakfast every Monday and social sessions on the last Friday of the month with· free food and drink - we call this Fab Friday'!· Company incentives, access to discount schemes INDMANJ

Portfolio are proud to be exclusively representing our award-wining, multinational HR & Employment Law services client in their search for a Litigation Executive, specialising in Employment Law. In this role you will be dealing with case preperation before Employment tribunal, working on behalf of Business owners to assess tribunal matters, create court bundles,witness statements etc. You must be educated to LLb and have Employment law knowledge and Litigation experience. In return you will gain fantastic knowledge of Employment law across all industries, and amazing progression opportunies. This role will also support SQL qualification as it will count towards Legal work experience. Job PurposeTo assist our broad spectrum of clients with Employment Tribunal matters, from advising on merits of the case, drafting responses to exchanging witness statements as well as conducting telephone preliminary hearings. Job OverviewWe are looking for a bright, confident, legally-qualified individual, preferably with employment law experience, to work in a dynamic team to cover all aspects of case preparation. The ideal candidate will relish assuming responsibility for a caseload in a fast-paced but supportive team environment. The focus is on great client service, along with a firm commercial approach, and we are looking for someone with excellent communication skills to provide that. Day-to-Day Responsibilities· Assessing Tribunal matters as well as early conciliation matters· Drafting pleadings, witness statements and relevant applications· Dealing with all aspects of document disclosure and creation of bundles· Liaising with Tribunals, Claimants' representatives, clients and ACAS· Providing advice on case prospects and achieving commercially favourable settlements· Conducting preliminary hearings by telephone What you Bring to the Team· Law degree (or GDL) plus good litigation experience and/or a professional qualification (LPC/BPTC)· A real commitment to helping our clients through a difficult time· A positive approach to a busy workload and team work· A genuine passion for employment law and attention to detail INDMANJ

A fast paced, global software business leaders are looking for a talented Customer Support Adviser in Manchester - office based 5 days a week About the RoleIn a fast paced, global business, provide a best-in-class service to new and existing client. Support the Customer Care Specialists by investigating and accurately recording client queries and requests for support on Salesforce. Contribute to the business's Super Service strategy whilst exceeding individual KPIs. Skills and Experience * Customer service experience is essential * Must have excellent listening skills and be able to communicate with clients and users of varying technical ability * The ability to work in a fast-paced environment Benefits * Profit Share Scheme. * 25 Holidays + Bank Holidays. * Day off on your Birthday. * Christmas Bonus after 3 years. * Social Events Throughout Year. * Contributory Pension Scheme. * Private Health Insurance after 5 years. * Cycle to work scheme. * Season Ticket Loan Scheme. * Bright exchange discounts. * Bakers Breakfast every Monday. * Free Fruit every Wednesday. After 12 months (with additional coaching) opportunity for progression to Customer Care Specialist!Great opportunity for someone looking to excel in their career! 48325MSRINDMANJ

Portfolio are proud to be exclusively representing one of the UK's longest leading professional service providers for HR, Tax, Health and Safety and Reward. We are looking for an experienced Litigation Manager with experience representing clients in Employment Tribunals to join their field-based team department within a vibrant, award-wining, fast growing organisation, who have incredible growth plans and are part of a Global Group.This is fantastic opportunity to work for our client a true market leader, be able to work from home and within the field representing clients within employment tribunal cases and managing the field-based team. A perfect opportunity for a qualified Advocate with leadership experience, who has represented in Employment Tribunals and EAT. The successful candidate will oversee the day-to-day management of the team and the throughput of work. They will manage consultants' performance, ensuring they meet quality and performance standards whilst maintaining a high standard of service provision to clients.We are looking for candidates who are confident, articulate and legally qualified, who have direct employment law experience. There is a strong focus on delivering high standards of care and service to our clients and we are looking for someone with good communication skills and high professional standards. Responsibilities * To oversee the work of the team and ensure that the service is delivered to a high quality, and that hearings are covered, tribunal and other deadlines are met, and resources are utilised efficiently and effectively. * To carry a small tribunal caseload and from time to time, when necessary to meet urgent client or tribunal deadlines, cover additional hearings. * To carry a small EAT caseload and liaise with Counsel on those cases as and when necessary. * To build and maintain a cohesive and motivated team, providing leadership and support to colleagues and peers. * To performance manage all Consultants, identifying training needs and putting the necessary measures in place to ensure that any training that is required is provided. * To conduct, where necessary, any formal meetings such as disciplinary or grievance meetings and provide the necessary outcome in line with the Employee Handbook. * To effectively manage all team absences / sickness and ensure that the RTW process (including completion of the relevant form) is adhered to in line with business requirements. * To effectively manage all intermittent and long-term absences. * To effectively manage all lateness, to include the recording of all lateness and following any persistent lateness. * To assist and support the Associate Director of Legal with investigations into client or personnel issues. * To deal with complaints and any service issues in a timely manner ensuring that a satisfactory resolution is reached. * To manage and deal with any technical queries and escalate where necessary. * To be flexible with work times, as there may be occasions on which you will have to address staff issues outside of core hours, deliver training or have team meetings to capture all team members. Person Specification * Relevant practical experience, i.e. experience of…

A global client is looking for a talented Relationship Manager to join the industries leading EAP and OH provider, supporting over 80,000 organisations and 15 million lives across the UK & Ireland. Day to Day Responsibilities * Managing a portfolio of circa 100 key EAP and Occupational Health clients based across the UK and Ireland, but predominantly in central UK. * Supporting with tender and bid exercises to represent the relationship management function. * Renewal negotiations via intermediary and direct clients, always demonstrating return on investment for clients. * Ensure we understand client needs and market changes, providing feedback to senior management in order to develop our proposition and remain ahead of the market. * Maintain the highest standard of customer service and support to the sales and bid team. * Maintain personal statistical renewal reports on a daily basis, highlighting at risk clients and further opportunities. * Providing weekly renewal and activity updatesBenefits * 25 days' holiday, plus bank holidays * Day off on your birthday * Cash plan for you (and your children, if any) * Holidays increase after 2- and 5-years' service * Contractual sick pay * Private medical insurance after 5 years' service * Pension Plan and Life Insurance * Pension plan contributions increase after 5- and 7-years' service * Holiday season bonus after 3 years' service * Profit share scheme * Season ticket loan scheme * Cycle to work scheme * Access to Employee Assistance Programme * Free breakfast every Monday and social sessions on the last Friday of the month with free food and drink - we call this Fab Friday! * Company incentives, access to discount schemesIf you would like to discuss the role further, please apply today and we'll be in touch!

The Portfolio Group is an award-winning specialist recruitment agency sourcing talented professionals across our four specialist Divisions for Payroll, Credit Control, Procurement, and HR & Reward while also partnering with businesses to offer a full RPO solution across the UK & ROI, and more recently Canada.Established in 1988, we now have 35 years' experience in the industry and a reputable track record recruiting at all levels of the market across all industries - working with SME's through to global brands.As a Recruitment Partner, your key responsibilities: * As a Recruitment Partner you will be capable of building and managing your own desk; you will be interacting with a base of clients we are already partnered with. * You will act as a focal point of Portfolio Group. Building on existing partnerships and relationships with professionals. * Grow current business by maintaining a strong working relationship with the decision-makers. * Become an expert in your field with with your set clients in understanding their business. * Build pipelines of candidates to deliver quality candidates to clients in agreed timeframes. * Become a market specialist by gathering competitive intelligence within the business environment, including client groups, competitors.The ideal candidate's personality: * Self-starter - with a sense of urgency who is driven to succeed and produce results. * Ambitious - This is a career, with our support and training, you have the potential to be a key figure in the business by opening a brand-new office. * Collaborative - we require you to have the ability to work within a team and this is something that is hugely important to us at The Portfolio Group. We'll be there to motivate you, to develop you, and to celebrate your successes, in return, you will be required to do the same for your colleagues. * Business acumen - negotiation and influencing skills, and those from a competitive background. * Tenacious - having the drive to carry on and succeed and remain persistent.Why work for us? * Transparent career framework and set promotional criteria that you can start working towards on day one. * Work for a market leading agency with an established list of global clients * A supportive and collaborative international team. * Realistic targets and time to grow in your role * Uncapped competitive commission scheme with no threshold with additional lucrative bonuses paid quarterly and annually on top of your commission. * Company-wide trips previously we have travelled to Monaco, Dubai, Miami and New York * Quarterly incentives visiting top hotspots across Toronto.Please contact - Neil Tannk Neil.Tannk@theportfoliogroup.co.uk INDREC

The Portfolio Group is an award-winning specialist recruitment agency sourcing talented professionals across our four specialist Divisions for Payroll, Credit Control, Procurement, and HR & Reward while also partnering with businesses to offer a full RPO solution across the UK & ROI, and more recently Canada.Established in 1988, we now have 35 years' experience in the industry and a reputable track record recruiting at all levels of the market across all industries - working with SME's through to global brands.As a Recruitment Partner, your key responsibilities: * As a Recruitment Partner you will be capable of building and managing your own desk; you will be interacting with a base of clients we are already partnered with. * You will act as a focal point of Portfolio Group. Building on existing partnerships and relationships with professionals. * Grow current business by maintaining a strong working relationship with the decision-makers. * Become an expert in your field with with your set clients in understanding their business. * Build pipelines of candidates to deliver quality candidates to clients in agreed timeframes. * Become a market specialist by gathering competitive intelligence within the business environment, including client groups, competitors.The ideal candidate's personality: * Self-starter - with a sense of urgency who is driven to succeed and produce results. * Ambitious - This is a career, with our support and training, you have the potential to be a key figure in the business by opening a brand-new office. * Collaborative - we require you to have the ability to work within a team and this is something that is hugely important to us at The Portfolio Group. We'll be there to motivate you, to develop you, and to celebrate your successes, in return, you will be required to do the same for your colleagues. * Business acumen - negotiation and influencing skills, and those from a competitive background. * Tenacious - having the drive to carry on and succeed and remain persistent.Why work for us? * Transparent career framework and set promotional criteria that you can start working towards on day one. * Work for a market leading agency with an established list of global clients * A supportive and collaborative international team. * Realistic targets and time to grow in your role * Uncapped competitive commission scheme with no threshold with additional lucrative bonuses paid quarterly and annually on top of your commission. * Company-wide trips previously we have travelled to Monaco, Dubai, Miami and New York * Quarterly incentives visiting top hotspots across Toronto.Please contact - Neil Tannk Neil.Tannk@theportfoliogroup.co.uk INDREC

The Portfolio Group is an award-winning specialist recruitment agency sourcing talented professionals across our four specialist Divisions for Payroll, Credit Control, Procurement, and HR & Reward while also partnering with businesses to offer a full RPO solution across the UK & ROI, and more recently Canada.Established in 1988, we now have 35 years' experience in the industry and a reputable track record recruiting at all levels of the market across all industries - working with SME's through to global brands.As a Recruitment Partner, your key responsibilities: * As a Recruitment Partner you will be capable of building and managing your own desk; you will be interacting with a base of clients we are already partnered with. * You will act as a focal point of Portfolio Group. Building on existing partnerships and relationships with professionals. * Grow current business by maintaining a strong working relationship with the decision-makers. * Become an expert in your field with with your set clients in understanding their business. * Build pipelines of candidates to deliver quality candidates to clients in agreed timeframes. * Become a market specialist by gathering competitive intelligence within the business environment, including client groups, competitors.The ideal candidate's personality: * Self-starter - with a sense of urgency who is driven to succeed and produce results. * Ambitious - This is a career, with our support and training, you have the potential to be a key figure in the business by opening a brand-new office. * Collaborative - we require you to have the ability to work within a team and this is something that is hugely important to us at The Portfolio Group. We'll be there to motivate you, to develop you, and to celebrate your successes, in return, you will be required to do the same for your colleagues. * Business acumen - negotiation and influencing skills, and those from a competitive background. * Tenacious - having the drive to carry on and succeed and remain persistent.Why work for us? * Transparent career framework and set promotional criteria that you can start working towards on day one. * Work for a market leading agency with an established list of global clients * A supportive and collaborative international team. * Realistic targets and time to grow in your role * Uncapped competitive commission scheme with no threshold with additional lucrative bonuses paid quarterly and annually on top of your commission. * Company-wide trips previously we have travelled to Monaco, Dubai, Miami and New York * Quarterly incentives visiting top hotspots across Toronto.Please contact - Neil Tannk Neil.Tannk@theportfoliogroup.co.uk INDREC

We are on the hunt for an exceptional content writer for a leading people centric business in the heart of the Mental Health and Wellbeing/Occupational Health sector!This is a unique opportunity to join a company that supports over 85,000 organisations and 11 million lives across the UK and Ireland. Backed by substantial financial resources for expansion and development, this role offers significant career advancement potential!As the Content Manager, you will report to the Head of SEO and be responsible for creating engaging marketing materials, including blogs, case studies, and newsletters. You will champion the company's tone of voice and collaborate with teams to ensure high-quality, original content that drives demand and communicates our offerings clearly!Want to hear more? Day to Day * Create and manage engaging content across multiple platforms. * Adhere to briefs and deliver high-quality copy on time. * Collaborate with teams to align content with SEO strategies and commercial goals. * Tailor content for the wellbeing sector with a focus on clarity and engagement. * Support the sales funnel and report on content performance. * Maintain consistency in voice and style across all materials. YOU? * Minimum of 3 years' experience in corporate communications and online content. * High attention to detail and strong organizational skills. * Proven expertise in creating content for websites, emails, and social media. * Familiarity with SEO tools and data-led content optimization preferred. * Creative and strategic thinker with the ability to manage multiple projects. If you thrive in a fast-paced environment and are passionate about overcoming challenges, this is the perfect place for you. Our client invests in training and development, ensuring you have the resources to build your career. If you're ambitious and a confident communicator then we want to speak to you! 48431CCINDMANS