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Portfolio are proud to be representing our client, a market leading professional services consultancy in their search for a Consultant to conduct HR meetings on behalf of their clients. You will have experience in conducting various meetings such as investigations, disciplinaries, decision making and issuing outcomes including warnings and dismissals. You will need a HR / CIPD Degree or strong experience in people management. Your role will be to support thousands of business owners ensuring compliance and legality, and a fair outcome for both employer and employee. Job PurposeTo deliver an expert HR service virtually via platforms such as Microsoft Teams in order to support our clients in dealing with formal meetings with their employees - conducting and advising on consultancy, capability, disciplinary, grievance and appeal issues as well as investigations and settlement negotiations.Job OverviewWe are looking for personable and confident HR professionals/employment lawyers with good technical skills who can respond to often short-notice assignments and produce thoughtful, legally compliant and well-written reports. The ability to act impartially, identify and quantify risk for our clients and communicate this to them effectively is crucial.Day-to-Day Responsibilities * Attend meetings with clients and their employees as arranged and diarised by an office-based paralegal and either conduct these or support the client to do so, as required. * To undertake mediation, conciliation and other employment relations services as may be requested by clients from time to time. * To provide clients with advice and guidance on their legal position with individual employees or groups of employees, with due regard to your duty of impartiality. * To provide prompt, high quality reports of outcomes within specified time frames and adhere to administrative procedures concerning file management. * Regularly achieve or exceed the hearing targets set by the Face2Face Management team. * Work towards the team objective of obtaining repeat business. What you Bring to the Team * Educated to degree level in HR, law or related business discipline or with substantial professional experience * Background in HR management, consultancy or in employment law * Highly professional presentation, service focussed and personable; quickly able to form good working relationships with people who may be stressed, angry or upset. * A 'can do' approach to challenging situations and problem solving BENEFITS * 25 days' holiday, plus bank holidays * Day off on your birthday * Cash plan for you (and your children, if any) * Holidays increase after 2- and 5-years' service. * Contractual sick pay * Private medical insurance after 5 years' service * Pension Plan and Life Insurance * Pension plan contributions increase after 5- and 7-years' service * Holiday season bonus after 3 years' service * Profit Share Scheme * Season Ticket loan scheme * Cycle to work scheme AND Free on-site Gym * Access to Employee Assistance Programme * Free breakfast every Monday and social sessions on the last Friday of the month with * free food and drink - we call this Fab Friday'! * Company incentives, access to discount schemes INDMANJ
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Customer service Team Leader Greater Manchester
Permanent £26,000 - £28,000 Per Annum
Ref: 48584LF Group
Portfolio are proud to represent our client in their search for a Client Experience Team Leader. This is a once in a career opportunity for an exceptional Team Leader to join a truly Sales and Service Led business, the industry leading EAP and OH provider & Sunday Times 'Best Places to Work' organisation. With an unrivalled track record of incredibly strong year on year growth of its subscription model business, our client supports over 80,000 organisations and 13 million lives across the UK & Ireland. Part of a global Group, with 14 companies and a group turnover in excess of £400m, there is substantial financial backing for further expansion, acquisition and international development. This represents an unparalleled career advancement opportunity for the exceptional individual. We are looking for a leader who has managed a team within a call centre or customer service environment, dealing with a variety of customer queries, complaints, onboarding amongst others, as well as people management. If your main focus is client experience and making sure the customer is happy, whilst maintaining a positive work environment for your team, please apply today and we'll be in touch! The RoleThis is a hands-on, high-profile role with a real focus on delivering exceptional outcomes. You will manage and oversee the day to day running of the Client Experience team providing support and training in all service issues in line with company SLAs as a minimum requirement, ensuring client expectations are managed confidently and exceeded whenever possible. You will maintain the highest level of professionalism, whilst focusing on quick and efficient solutions. As a Client Experience Lead communication is key to delivering a world class service both internally and externally.You will be a key advocate of everything Client Experience, always looking for new ways to improve our service as well as ensuring day to day operational responsibilities are achieved through regular 1-2-1's, the delivery of all team KPI's and performance in line with our company policy. Day To Day Responsibilities * To ensure that all client service issues whether verbal or written are dealt with in line with our core values, ensuring all our clients are Health Assured advocates. * Ensure all service issues are logged and resolved within both client and departmental SLAs with a clear focus on retention, resolution and to act as a point of escalation. * To manage attendance / holiday requests / return to work meetings along with day-to-day management of the CE team. * Provide coaching, training, 121's, reviews, and appraisals with the team. * To understand all our client databases and systems to support process improvements, growth, training, and development across the team and business. * Maintaining a structured day to ensure activity KPIs are met, including monitoring, and coordinating all Client Services mailboxes and tasks. * To undertake team quality assessments, reward and recognise, celebrating success and managing under performance. * Ensure specialist roles within the team are supported and meet required targets. * Preparation of internal reports in a timely and…
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Job PurposeAn exciting opportunity has arisen to join a growing business in a newly formed Compliance Officer role. This business provides technical online resourcing content to the HR and Professional industry. You would be onsite five days a week in vibrant office in the City of London. This is a permanent role that offers £45K + benefits. If you are highly motivated, skilled, driven individual, good communication and collaborative capabilities with previous experience working in a regulated environment this is certainly the role for you. You will manage a range of compliance issues and will be responsible for assessing risks, identifying patterns and trends, whilst performing overall compliance management, in the form of internal auditing and the implementation of measures. Understanding of the FCA's regulatory framework would be useful! Job DutiesYou will analyse the full sales process to ensure sales procedures are compliant within company protocols and values as well as regulatory authorities including the Financial Conduct Authority ("FCA") and HMRC. Assessment of Business Development Managers for quality and compliance standards and oversee quality assessment process for the sales and service calls. * You will be responsible for the overall design, implementation, and ongoing enhancement of compliance procedures, whilst ensuring its alignment with business objectives. You will be responsible for the implementation and monitoring of compliance controls including carrying out regular spot checks of websites, emails, letters, documents, and processes and conduct compliance investigations as and when required and advise on themes and trends. * You will carry out internal auditing of processes and procedures from a compliance perspective, particularly those procedures relating to the sales process, and develop an effective education and engagement program through ongoing communication and training to senior management. If you have exceptional organisation skills with high attention to detail and have previously worked in a regulated environment, please feel free to reach out to sinead.killalea@theportfoliogroup.co.uk 48581SKINDLON
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Complaints Analyst Based in Manchester City 5 days a week in office About the Company Our client is an insurance firm that offer a range of insurance products, including Employers and Public Liability and Tax Investigation Fee Protection. The RoleWe are seeking a detail-oriented and customer-focused Complaints Analyst. As part of the Compliance Department, you will play a pivotal role in ensuring the business provides exceptional service by resolving escalated and complex customer complaints efficiently, in line with FCA regulations. Key Responsibilities: * Log, acknowledge, and manage customer complaints promptly and accurately. * Investigate complaints thoroughly, ensuring all relevant information is collected. * Draft high-quality letters and provide clear, well-reasoned outcomes. * Collaborate with internal teams and external partners to resolve issues. * Monitor the customer journey to ensure positive outcomes. * Support the Compliance Team with monitoring activities. What We're Looking For: * Experience in financial services and complaints handling. * Strong analytical and investigative skills. * Attention to detail. * Excellent written and verbal communication skills. * Ability to prioritise tasks and work under pressure to meet deadlines. * Motivated, organised, and flexible in approach. 48583CHINDMANJ
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Portfolio are proud to be exclusively representing our award-wining, multinational HR & Employment Law services client in their search for a Senior Receptionist. We are looking for an administrator with excellent attention to detail and organisational skills, to provide support the department. You will be the first point of contact for clients calling in and managing the email inboxes, actioning requests, dealing with queries both internally and externally amongst other duties. This role is integral to the smooth running of the department, and is very fast paced. If you are looking for a new challenge, please apply today and we'll be in touch!Job PurposeTo deliver world class service to exceed our members expectations, by ensuring our members needs are assessed quickly and efficiently in accordance with our protocols to help the team to provide support to our ever-growing membership base across Great Britain. Job OverviewThe role requires you to excel in enthusiasm as part of our Client Experience Team. It is a vital role, and you will become the first point of contact for incoming telephone calls and emails. Day-to-Day Responsibilities· Answer incoming calls with minimum waiting time in a professional manner· To evaluate each request made over the phone and allocate them accordingly.· To ensure the highest level of customer service is adhered to.· To ensure member confidentiality is maintained.· To establish and maintain efficient working relationships with colleagues and members.· Stacking calls from members where appropriate ensuring all calls are answered.· Ensuring cover has arrived before leaving the switchboard so the phones are manned at all times· Ensuring all emails to the Client Experience email address are dealt with in a timely manner and forwarded onto the appropriate department/person and logged in accordance with protocols· Logging service issues· Logging retention opportunities· Overflow of advice calls logged on to Advice system· Stamping, sorting, logging, and allocating incoming post for the department· Scanning· Ensuring flowers and hampers are ordered within protocols.· Update additional callers lists within protocols· Expired member letters posted within SLA· BLE hard copy letters posted within SLA· Ad hoc project work· Managing inboxes - H&S, SI's, CX, RR, supporting Drift(web Chat), Sending Interflora BENEFITS· 25 days' holiday, plus bank holidays· Day off on your birthday· Cash plan for you (and your children, if any)· Holidays increase after 2- and 5-years' service.· Contractual sick pay· Private medical insurance after 5 years' service· Pension Plan and Life Insurance· Pension plan contributions increase after 5- and 7-years' service· Holiday season bonus after 3 years' service· Profit Share Scheme· Season Ticket loan scheme· Cycle to work scheme and Free on-site Gym· Access to Employee Assistance Programme· Free breakfast every Monday and social sessions on the last Friday of the month with· free food and drink - we call this Fab Friday'!· Company incentives, access to discount schemes INDMANJ
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Client Experience Team Leader Greater Manchester
Permanent £26,000 - £28,000 Per Annum
Ref: 48584LF Group
Portfolio are proud to represent our client in their search for a Client Experience Team Leader. This is a once in a career opportunity for an exceptional Team Leader to join a truly Sales and Service Led business, the industry leading EAP and OH provider & Sunday Times 'Best Places to Work' organisation. We are looking for a leader who has managed a team within a call centre or customer service environment, dealing with a variety of customer queries, complaints, onboarding amongst others, as well as people management. Someone who has the admin management experience of a team, supporting and driving team performance, supportive nature but data focused for results and a clear passion for delivering customer service at an exceptional standard. There is lots of autonomy within the role - you will want to own the role, the team, and drive new ideas to support the client journey and not rely on the current processes! If your main focus is client experience and making sure the customer is happy, whilst maintaining a positive work environment for your team, please apply today and we'll be in touch! The RoleThis is a hands-on, high-profile role with a real focus on delivering exceptional outcomes. You will manage and oversee the day to day running of the Client Experience team providing support and training in all service issues in line with company SLAs as a minimum requirement, ensuring client expectations are managed confidently and exceeded whenever possible. You will maintain the highest level of professionalism, whilst focusing on quick and efficient solutions. As a Client Experience Lead communication is key to delivering a world class service both internally and externally.You will be a key advocate of everything Client Experience, always looking for new ways to improve our service as well as ensuring day to day operational responsibilities are achieved through regular 1-2-1's, the delivery of all team KPI's and performance in line with our company policy. Day To Day Responsibilities * To ensure that all client service issues whether verbal or written are dealt with in line with our core values, ensuring all our clients are Health Assured advocates. * Ensure all service issues are logged and resolved within both client and departmental SLAs with a clear focus on retention, resolution and to act as a point of escalation. * To manage attendance / holiday requests / return to work meetings along with day-to-day management of the CE team. * Provide coaching, training, 121's, reviews, and appraisals with the team. * To understand all our client databases and systems to support process improvements, growth, training, and development across the team and business. * Maintaining a structured day to ensure activity KPIs are met, including monitoring, and coordinating all Client Services mailboxes and tasks. * To undertake team quality assessments, reward and recognise, celebrating success and managing under performance. * Ensure specialist roles within the team are supported and meet required targets. * Preparation of internal reports in a timely and accurate manner. *…
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Portfolio are proud to represent our client in their search for Client Liaison Officer within the Litigation team. Our Client is a market leading HR and Employment law consultancy, who represent business owners throughout Employment Tribunals. We are looking for a strong administrator with excellent customer service to act as the main point of contact for clients, consultants and representatives of the Workplace Relations Commission. This is a very fast paced role so attention to detail and strong organisation are a must! This role is integral to the smooth running of the department, so if you are looking for a new challenge, please apply today and we'll be in touch!Job OverviewSupporting our clients when they receive Workplace Relations Commission claims. To take full ownership for the administration and onboarding of all clients for Peninsula Ireland, ensuring the effective coordination and communication of the Litigation Department. The role will require the successful candidate to deliver exceptional service to exceed our clients' expectations, providing ongoing contact and support to clients throughout the Workplace Relations Commission (WRC) and or Labour Court process via our Tribunal Navigator, demonstrating the value we add to our client's business from a retention and growth perspective.This is an office-based role, working from our Dublin office.Day-to-Day Responsibilities (this is a non-exhaustive list - ad hoc duties may arise)* On-boarding Litigation clients, and issuing all welcome documentation* To take ownership of the administration pertaining to ongoing and closed cases, such as;o Create new case logs and associated litigation taskso Make early and prompt contact with clients to notify the client of conduct of the case, to advise as to next steps and take initial instructions from clientso Make the relevant arrangements for clients and the Litigation Consultants* Ensure the Litigation department is always supported by effectively handling communications withclients of Peninsula, the Litigation team, the Workplace Relations Commission / the Labour Court, and other official organisations, when necessary, within appropriate timeframes* Act as the first and main point of contact for all WRC / Labour Court cases within the department to ensure efficient and effective communication with clients at every stage to maintain excellent customer satisfaction* Manage and coordinate diaries for the Litigation team* Maintain regular contact with Litigation team, to ensure all messages and other important information is passed on & responded to within appropriate timescales* Support, if required, with the preparation of WRC & Labour Court booklets for hearing * Ensure that weekly administration and reports are accurately completed and submitted as required* Manage and maintain the live, open & closed cases register* Coordinate and minute departmental meetings as necessary* Support / take ownership of project work as the need arises* Liaise with the Finance team in relation to client contracts and Peninsula Protect queries* Management of Tribunal Navigator engagement and reporting, to include:o Bi-weekly contact with clients with new, ongoing or longstanding employment WRC claims / Labour Court appeals to qualify the service being delivered, and to assess what additional support, if any, is required and to…
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Financial Controls Manager Greater Manchester
Permanent £55,000 - £65,000 Per Annum
Ref: 48585CH Group
Financial Controls Manager Based in Manchester City 5 days a week in office Paying up to £65,000 About the RoleWe are seeking an experienced and qualified Financial Controls Manager to join our client's Group Finance team. This role is critical in ensuring the integrity of the financial control environment, compliance with internal policies and external regulations, and driving efficiencies across the Group.Reporting directly to the Director of Group Finance, you will play a key role in overseeing financial controls, conducting audits, and supporting the statutory audit process. This is an exciting opportunity to influence best practices and work collaboratively across multiple teams. Key Responsibilities: * Develop, implement, and maintain an internal audit risk register for the Group, covering all aspects of financial management, including taxation. * Conduct regular audits of financial controls across the Group, prioritised by risk, and provide guidance to address identified weaknesses. * Deliver training and support to finance teams on control procedures and compliance requirements. * Work closely with finance leaders to identify and implement opportunities for operational efficiencies. * Provide detailed reports on financial controls and risk management effectiveness to senior management. * Collaborate with cross-functional teams to embed best practices in financial management. * Support systems development initiatives, ensuring reporting and control requirements are integrated effectively. * Assist in coordinating and delivering the requirements of the annual statutory audit. Skills and Experience Required: * A recognised accountancy qualification (ACCA or CIMA). * Strong knowledge of financial management procedures and compliance requirements. * Excellent attention to detail and ability to organise and prioritise workload under pressure. * Proficiency in mainstream finance and reporting tools. * Strong communication skills with the ability to engage assertively with stakeholders and produce clear, concise reports. This role offers a unique opportunity to shape the financial control environment of a multinational organisation. You will work closely with senior leaders, contribute to significant process improvements, and have a direct impact on the Group's compliance and efficiency strategies. 48585CHINDMANS
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Administrator - Finance Based in Manchester City 5 days a week in office The Role We are looking for a motivated and detail-oriented Administrator to support our client's Payments team. This role is perfect for someone who is bright, confident, and eager to thrive in a fast-paced environment. Key Responsibilities: * Manage email administration related to the Collections Platform. * Process and scan inbound mail efficiently and accurately. * Handle insolvency paperwork, including lodging proofs of debt. * Fulfil requests for copy documents such as invoices and statements. * Raise manual invoices as required. * Input, update, and amend client data across various IT platforms. What We're Looking For: * Strong attention to detail with a commitment to accuracy. * Excellent communication skills and a positive attitude. * Comfortable in a fast-paced environment, meeting performance expectations. * Reliable and punctual with a focus on achieving KPIs and SLAs. This role offers the chance to develop your skills in a collaborative and supportive setting. You'll be part of a team that values precision and teamwork while contributing to the overall success of the business. 48586CHINDMANJ
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Join our vibrant marketing team in Toronto Downtown as a Marketing Automation Specialist! 🚀Hybrid work model - 3-4 days onsite - Downtown Toronto off of King station We are on the lookout for a hard-working individual to spearhead automation campaigns across our group companies. This role is pivotal in driving online acquisition growth plans and requires someone motivated to excel in a supportive environment. Key Responsibilities: * Utilize Marketo for implementing various campaigns and programs * Design and create campaign assets such as emails, landing pages, and forms * Conduct A/B testing and optimize automated workflows * Ensure seamless integration of Marketo with Salesforce CRM * Collaborate with teams to measure campaign performance and align efforts with marketing objectives Mandatory Skills: * 1-2 years of Marketing Automation Platforms experience, preferably Marketo; certification an asset! * Proficiency in lead scoring, A/B testing, and audience segmentation * Strong email marketing and campaign experience * Excellent analytical skills and project management abilities Desirable Skills: * Experience in B2B marketing * Familiarity with Salesforce CRM and HTML/CSS * Knowledge of webhooks, API integration, and programming languages Perks and Benefits: * Day off on your birthday * Enhanced Benefits with Health and Dental Coverage * We offer a Registered Retirement Savings Plan (RRSP) Matching Program * Downtown Location * Vacation Days increase after 2 and 5 years' service INDCAN48487CN