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Portfolio are proud to be representing our client, an award winning market leader of HR solutions for SME's. With over 40 years' experience, they are experts in their field and want to expand the HR Advisory team to keep up with demand. We are looking for People Managers, who have a solid background in HR Processes, absence reviews, disciplinaries, decision making and outcomes etc. You don't need a qualification, just strong working experience - the company can help you to achieve your CIPD Level 7! So if you come from a retail / hospitality people manager role, maybe you are looking for a change in hours, or a complete career change, please apply today and we will be in touch to discuss further! Job PurposeThe role of Employment Law Consultant is to provide advice to clients on all aspects of HR and employment law, creating and reviewing bespoke employment and HR documentation as required. Job OverviewThis role is a busy and fast paced position within Employment Services Department and Employment Law Consultants are expected to have an excellent understanding of employment law, with experience relating to policy wording advantageous. This role requires a particular focus on attention to detail and a strong client focus. Main Tasks * Support clients in a timely manner, providing quality advice and providing professional quality documentation, whilst adhering to Peninsula's current policies, procedures, and SLAs. * Actively own and lead cases to resolution, building rapport and relationships with clients with each interaction. * Take responsibility for the management of your workload and diary in accordance with Company protocol. * Liaise with clients via video conference and telephone and email to create bespoke employment documentation in accordance with Peninsula's policies and procedures. You will also be required to undertake face to face meetings when required. * Present HR and employment law training to client and non-client groups via video conference or in person. * Record work via internal computerised systems. * Produce daily and weekly reports as required. * Contribute to a collegiate and knowledge sharing culture, supporting training and development of others, valuing and utilising the different skills and expertise of colleagues. * Ensure knowledge of employment law and HR best practice is continually updated. * Strong understanding of the services offered by the Peninsula Group and the ability to confidently discuss these services with clients, making recommendations as appropriate. * Undertake or provide support with any bespoke projects as requested by Management. * Attend training and team meetings as and when required, to include those which may take place outside your normal working hours/days. * Carry out other tasks as deemed necessary by the company. What you Bring to the Team * Excellent knowledge of employment law and HR * Exceptional communication skills * Professional and confident manner when interacting with clients * Excellent written English * Attention to detail * Ability to prioritise your workload whilst working under pressure * Strong organisational skills * Ability to present information accurately * Excellent word processing…
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Service desk Analyst- Chat and Email Greater Manchester
Permanent £23,500 - £23,500 Per Annum
Ref: 45968LF Group
Are you tech savvy and customer focused?Do you have good customer service and problem-solving ability?Want to work for a vibrant, market leading software company?If you are looking for a new challenge with a good progression pathway, please apply today and we'll be in touch!My Client are an award winning SaaS business, providing small businesses with a HR Software solution. We are looking for a service desk analyst to help their customers having technical difficulties with their HR software / Application. You must be tech savvy and able to troubleshoot, whilst remaining customer focused. Their clients are at the heart of the business, they want to deliver the best service they can and give every customer the best experience! Main Responsibilities * Provide a response to all inbound email and Live Chat queries within SLA. * Troubleshoot technical queries to identify the type of query raised and provide first time resolution to basic questions and training needs. * Gather information from the client, investigating any complex technical issues and raise with second line support. * Take ownership of any technical queries and keep regular contact with client ensuring any fixes are communicated to the client. * Keep salesforce up to date ensuring all calls are logged as cases against the correct account * Provide one to one training as and when required based on client's needs. * Escalate any complaints which cannot be resolved at 1st touch to team leader/manager * Contribute to the business goal of migrating all HRonline users to the new platform * Ensure Service Level Agreement adherence at all time * Meet and exceed Key Performance IndicatorsThe above is not an exhaustive list of responsibilities and you may be expected to undertake additional tasks to support the Service Team and business needs. What you will get in return * Profit share scheme * Day off on your birthday * Perkbox discounts * Access to Employee Assistance Programme * 25 days' holiday, plus bank holidays. * Pension Plan and Life Insurance. * Company incentives, access to discount schemes. * Holidays increase after 2 and 5 years' service. * Free breakfast every Monday and social sessions on the last Friday of the month with free food and drink - we call this 'Fun Friday'! * Opportunity to expand your knowledge from an experienced, friendly team and progression * Modern working environment in Manchester City Centre * Free On site Gym * Subsidised City Centre Car parkingINDMANJ
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Portfolio are proud to be exclusively representing our award-wining, multinational professional services client in their search for a Salesforce Admin. This role is hybrid 4 days in their London office. As a Salesforce Administrator, you will be supporting our org of 200+ users, ensuring that we are continuously improving, applying your experience to designing creative solutions using Salesforce best practices. Key Responsibilities * Configuring, developing and supporting the company Salesforce org in line with best practices. * Being responsible for the continued enhancement of the current configuration and architectural design of the org. * Being proactive in suggesting improvements to the configuration of the system, or new tools or ways of working. * Working within schedules and deadlines to agreed business priorities. * Working closely with stakeholders to recommend and agree technological solutions to meet business requirements. P46237NBINDLON
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Building Operations & Facilities Manager Greater Manchester
Permanent £44,000 - £54,000 Per Annum
Ref: P969685CCR3 Group
Join a market leading Information Services Company as a Building Operations & Facilities Manager - nestled in the heart of Manchester!Are you ready to take the lead in ensuring seamless building operations for a global brand? Portfolio is partnering with a renowned information services brand, seeking a dynamic Building Operations & Facilities Manager to oversee all aspects of their property management!As the Building Manager, you'll be the go-to expert for managing and resolving all building/site related queries. Your role will cover the day-to-day operations, including:Service Delivery Excellence - Managing cleaning, security, reception, postal services, service desk, IT, phone services, and admin.Occupier Satisfaction - Building and maintaining strong relationships with occupiers, ensuring their needs are met and expectations exceeded.Team Leadership - Supervising on-site staff, ensuring adequate staffing levels, and providing emergency/out-of-hours coverage.Compliance & Safety - Ensuring the building adheres to all H&S regulations and legal requirements.Building Management - Familiarising yourself with all systems and layouts to manage the property efficiently and cost-effectively. YOU? * Proven experience managing a high-quality multi-let office building or estate. * Expertise in liaising with clients, tenants, and consultants. * In-depth knowledge of Health & Safety legislation and building maintenance. * Excellent communication, organisational, and numerical skills. * Ability to lead, take initiative, and thrive under pressure. * A solid track record in managing staff and contractors. If you're a hands-on leader with a passion for delivering first-class service and maintaining a high-performance building, we want to hear from you!Ready to make your mark? Apply now to become a key player in this exciting, fast-paced role! P969685CCR3INDMANS
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Portfolio Group are proud to be recruiting for a leading digital technology company that provides professional services solutions to a range of corporate and SME client across the UK. Part of a highly successful award-winning, privately-owned group, this organisation is growing rapidly owing to the continued development of their digital integration, enhancing SaaS based products and services and through to driving new customer acquisition.An exciting opportunity to join a vibrant company that has been operating for over 40 years with incredible growth and have won many awards such as the 'Feefo Platinum Trusted Service Award 2023'.The Onboarding Consultant will deliver engaging online training events to both new and existing customers on a market leading portfolio of professional online libraries. Working across clients in Tax, Accounting and Audit, as well as HR, H&S and Care, you will play a vital role in ensuring customers are fully equipped to realise the full potential of their service, helping to encourage further upsell opportunity and maximising client retention rates. Day-to-Day Responsibilities * Delivering engaging online training courses via Teams * Onboarding new clients, training to increase usage on customers who are mid-term or presenting to those under threat from cancellation * Following up on any training events with videos, tip sheets and any further information. * Supporting the sales team trials with tailored training based on their brief and key * * Liaising with content team to ensure training is always topical and relevant to the audience. * Providing feedback to the product and content team to help improve the service. * Requesting customer feedback on training events using Feefo or Trust Pilot * Analysing usage reports and data to find new training opportunities proactively. * Developing your knowledge of products, clients' interests and sales messages and always striving forwards to continuously improve to ensure your webinars are as engaging as possible. What you Bring to the Team * The ability to absorb and share knowledge easily in an ever-developing portfolio of services. * The ability to communicate clearly and professionally with a wide range of customers. * The ability to work in a fast-paced environment always responding in a supportive manner. * Strong commercial awareness * Ability to discuss the value of the service with a business and spot opportunities for growth. * A dynamic and flexible approach, as well as the ability to work under pressure. * Great presentation skills with a desire to continually upskill and improve knowledge and format/training style to make the most of event. * Extensive experience in presenting/training audiences of various sizes Benefits * 25 Holidays + Bank Holidays * Vibrant Offices in Central London (Looking over the Thames) * Profit Share Scheme * PerkBox Discounts * Social Events Throughout Year * Contributory Pension Scheme * Private Health Insurance after 5 year P47517LSR2INDLON
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* Working hours: 7pm-3am Thursday to Sunday * Fully remote * Must be able to attend Training induction Monday - Friday 9-5pm for 3 weeks.Portfolio are proud to be exclusively representing our Client who are a trusted health and wellbeing network, with an unrivalled track record of incredibly strong year on year growth of its subscription model business, our client supports over 70,000 organisations and 15 million lives across the UK & Ireland., in their search to add an Overnight Counselling Manager to their team. Our client offers the most comprehensive employee assistance programme on the market, giving 24/7 caring and compassionate support services to employers from organisations of all sizes, across the private, public and non-profit sector, to business partners, individual users, employees and their family members. Job OverviewThis role is an exciting opportunity to support and coach a small team of 15 - 17 frontline overnight counsellors within a fast-paced environment. The role requires high levels of professional standards whilst working in a telephone environment, adhering to KPIs and SLAs. You will work alongside the EAP management team in coaching your team to provide in the moment therapeutic support, championing in house interventions, whilst providing assistance and information on a wide range of counselling subjects. You will monitor and manage daily goals, service level agreements and quality scoring, ensuring that all are working consistently and in line with organisational expectations. Day To Day Responsibilities * Overall responsibility for the overnight running of the EAP department and responsibility for daily efficiencies of the night team * Supporting the counselling team on a day-to-day basis with risk and safeguarding debriefs as an when required and ensure team members are following the Risk Guidance policy at all times * Providing daily, weekly, monthly reports to the Head of Counselling as required * Monitoring, mentoring and ensuring counsellors are working in line with clinical governance and the daily goals set out within internal policies * Implementing and maintaining new daily goals based on data from workforce planning and ensure all team members are managed appropriately in line with performance management protocols * Taking responsibility by ensuring all calls are being handled effectively and efficiently with no unnecessary delays * Identifying areas of learning and amongst the team and ensure relevant training is provided * Assisting with the investigation and outcome of service issues * Ensuring that call quality assessments are delivered on a daily and weekly basis using the quality scoring matrix and providing in the moment coaching and feedback * Increasing the amount of availability for inbound calls amongst your team through active interventions and ensure team members are striving for maximum talk time and to achieve the organisational objective of flow out referrals at less than 5% What You Bring to The Team * Pro-active and self-motivated attitude * Professional and outgoing personality, with strong organisational skills * Ability to inspire team members and encourage productivity and clinical excellence * Ambitious with the determination to succeed * Proven experience within…
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* Working hours: 7pm-3am Thursday to Sunday * Fully remote * Must be able to attend Training induction Monday - Friday 9-5pm for 3 weeks.Portfolio are proud to be exclusively representing our Client who are a trusted health and wellbeing network, with an unrivalled track record of incredibly strong year on year growth of its subscription model business, our client supports over 70,000 organisations and 15 million lives across the UK & Ireland., in their search to add an Overnight Counselling Manager to their team. Our client offers the most comprehensive employee assistance programme on the market, giving 24/7 caring and compassionate support services to employers from organisations of all sizes, across the private, public and non-profit sector, to business partners, individual users, employees and their family members. Job OverviewThis role is an exciting opportunity to support and coach a small team of 15 - 17 frontline overnight counsellors within a fast-paced environment. The role requires high levels of professional standards whilst working in a telephone environment, adhering to KPIs and SLAs. You will work alongside the EAP management team in coaching your team to provide in the moment therapeutic support, championing in house interventions, whilst providing assistance and information on a wide range of counselling subjects. You will monitor and manage daily goals, service level agreements and quality scoring, ensuring that all are working consistently and in line with organisational expectations. Day To Day Responsibilities * Overall responsibility for the overnight running of the EAP department and responsibility for daily efficiencies of the night team * Supporting the counselling team on a day-to-day basis with risk and safeguarding debriefs as an when required and ensure team members are following the Risk Guidance policy at all times * Providing daily, weekly, monthly reports to the Head of Counselling as required * Monitoring, mentoring and ensuring counsellors are working in line with clinical governance and the daily goals set out within internal policies * Implementing and maintaining new daily goals based on data from workforce planning and ensure all team members are managed appropriately in line with performance management protocols * Taking responsibility by ensuring all calls are being handled effectively and efficiently with no unnecessary delays * Identifying areas of learning and amongst the team and ensure relevant training is provided * Assisting with the investigation and outcome of service issues * Ensuring that call quality assessments are delivered on a daily and weekly basis using the quality scoring matrix and providing in the moment coaching and feedback * Increasing the amount of availability for inbound calls amongst your team through active interventions and ensure team members are striving for maximum talk time and to achieve the organisational objective of flow out referrals at less than 5% What You Bring to The Team * Pro-active and self-motivated attitude * Professional and outgoing personality, with strong organisational skills * Ability to inspire team members and encourage productivity and clinical excellence * Ambitious with the determination to succeed * Proven experience within…
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My client is a market-leading provider of Information Services and Solutions for professionals is Accounting, Audit, Tax, H&S and Business. This is an ideal role for an experienced auditor with strong technical knowledge, excellent writing skills and a keen interest in media/publishing to join an expert and enthusiastic Audit and Accounting (A&A) author team. Job Purpose:The A&A technical writer team are responsible for writing and reviewing content for the A&A segment They work with commercial, sales, IT, and editorial teams to innovate the way that content is delivered to maximise the value to our clients. The team also deliver technical and product training and are expected to be active members of external technical committees, for example at ICAEW. Day to Day Responsibilities as a Senior Audit Technical Writer: * Take responsibility for certain audit and practice management products. * Get involved in supporting commercial and content partnerships for example with audit software companies. * Lead transformation projects for content, products, and processes. * Research and perform or review authoring update work on the A&A products as appropriate for the candidate's expertise and the roles of other team members. This could include: * commentary, insights, and analysis. * tools including audit programmes, model accounts and disclosure checklists. * online training materials (podcasts, videos, recording audio, preparing slides and notes). * contributing articles for news updates, Accountancy Daily and social media. * UK GAAP and IFRS presentation, measurement, and disclosure. * company law and corporate governance; and * practice management guides and tools. * Maintain and expand external networks through social media, webinars, training, sales demos and technical committees. * Work with external expert authors and panel members in practice. * Instruct editorial/production support teams and review output within tight publishing deadlines. * Provide insight and leadership to other team members maintaining accounting/auditing standards and company legislation on Croner-i Navigate platform to ensure that new content is added when needed and editorial notes are up to date. * Answer product queries and assist client experience and sales teams with demos and training. What you bring to the team: * Qualified ACA, ACCA, FCA or FCCA. * Experience of working within an accounting practice environment, typically within the audit function. * Professional knowledge of and strong technical grounding in the areas of auditing and IFRS and UK GAAP accounting, ethics, quality, and risk. * Proven writing and presentation skills, including the ability to convey complex themes in an accessible way to a variety of audiences with varying levels of expertise. * Strong excel, word and IT skills and experience in audit software. * Interest in media/publishing. * Confident in helping clients. * Superb teamwork and communication. Employee Benefits: * 25 Holidays + Bank Holidays * Vibrant Offices in Central London (Looking over the Thames) * Profit Share Scheme * PerkBox Discounts * Social Events Throughout Year * Contributory Pension Scheme * Private Health Insurance after 5 years P967616LSR20INDLON
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Senior Audit and Accounting Writer Leicestershire
Permanent £75,000 - £80,000 Per Annum
Ref: P967616LS1R21 Group
My client is a market-leading provider of Information Services and Solutions for professionals is Accounting, Audit, Tax, H&S and Business. This is an ideal role for an experienced auditor with strong technical knowledge, excellent writing skills and a keen interest in media/publishing to join an expert and enthusiastic Audit and Accounting (A&A) author team. Job Purpose:The A&A technical writer team are responsible for writing and reviewing content for the A&A segment They work with commercial, sales, IT, and editorial teams to innovate the way that content is delivered to maximise the value to our clients. The team also deliver technical and product training and are expected to be active members of external technical committees, for example at ICAEW. Day to Day Responsibilities as a Senior Audit Technical Writer: * Take responsibility for certain audit and practice management products. * Get involved in supporting commercial and content partnerships for example with audit software companies. * Lead transformation projects for content, products, and processes. * Research and perform or review authoring update work on the A&A products as appropriate for the candidate's expertise and the roles of other team members. This could include: * commentary, insights, and analysis. * tools including audit programmes, model accounts and disclosure checklists. * online training materials (podcasts, videos, recording audio, preparing slides and notes). * contributing articles for news updates, Accountancy Daily and social media. * UK GAAP and IFRS presentation, measurement, and disclosure. * company law and corporate governance; and * practice management guides and tools. * Maintain and expand external networks through social media, webinars, training, sales demos and technical committees. * Work with external expert authors and panel members in practice. * Instruct editorial/production support teams and review output within tight publishing deadlines. * Provide insight and leadership to other team members maintaining accounting/auditing standards and company legislation on Croner-i Navigate platform to ensure that new content is added when needed and editorial notes are up to date. * Answer product queries and assist client experience and sales teams with demos and training. What you bring to the team: * Qualified ACA, ACCA, FCA or FCCA. * Experience of working within an accounting practice environment, typically within the audit function. * Professional knowledge of and strong technical grounding in the areas of auditing and IFRS and UK GAAP accounting, ethics, quality, and risk. * Proven writing and presentation skills, including the ability to convey complex themes in an accessible way to a variety of audiences with varying levels of expertise. * Strong excel, word and IT skills and experience in audit software. * Interest in media/publishing. * Confident in helping clients. * Superb teamwork and communication. Employee Benefits: * 25 Holidays + Bank Holidays * Vibrant Offices in Central London (Looking over the Thames) * Profit Share Scheme * PerkBox Discounts * Social Events Throughout Year * Contributory Pension Scheme * Private Health Insurance after 5 years P967616LS1R21INDHIN
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EAP Counsellor£30,000-33,000 FTEVarious shift patterns from part-time to full-time.Hybrid or office based position Are you a qualified counsellor looking for a company that will invest in your development and career progression?Portfolio are proud to be exclusively representing our Client who are a trusted health and wellbeing network who have been making a positive difference in over 15 million lives, in their search to add an Helpline Counsellor to their team. Our client offers the most comprehensive employee assistance programme on the market, giving 24/7 caring and compassionate support services to employers from organisations of all sizes, across the private, public and non-profit sector.This is a great opportunity to join the industry leading EAP and OH provider & Sunday Times 'Best Places to Work' organisation as an EAP Counsellor. Job OverviewProviding immediate emotional support and guidance to callers on the 24/7 helpline - completing clinical assessments and signposting appropriately. The role also includes structured telephone/ video counselling clients - hour can be counted towards BACP accreditation. Day to Day Responsibilities: * Providing an efficient and effective telephone counselling service to all callers * Demonstrating an ability to work with a variety of individuals and presenting issues, including those who are distressed and/or at risk * Providing "In the moment support" to callers, adopting a Solution Focused approach and achieving a one call resolution Essential Skills and Competencies: * Minimum diploma level 4 in Counselling & minimum of 150 counselling hours * 12 months post qualification experience * Registered member of the BACP or equivalent (or COP booked) * Relevant telephone experience * High level of computer literacy (MS Office, Word, Excel and PowerPoint) * High level of organisational ability; ability to work to tight deadlines and targets * Good communication and customer service skills Desirable Skills and Competencies: * Accredited with the BACP or eligible for the accreditation process * EAP experience * Experience of working within a target driven environment Employee Benefits: * BACP (or equivalent) membership and accreditation paid for * BACP CBD Hub * Up to £70 per month for supervision * Monthly incentives such as weekends away! * 25 days' holiday, plus bank holidays, holidays increase after 2- and 5-years' service * Day off on your birthday * Cash plan for you (and your children, if any) * Contractual sick pay * Private medical insurance after 5 years' service * Pension Plan and Life Insurance * Pension plan contributions increase after 5- and 7-years' service * Holiday season bonus after 3 years' service * Profit share scheme * Season ticket loan scheme after 6 months and successful completion of probationary period * Cycle to work scheme after 6 months and successful completion of probationary period * Access to Employee Assistance Programme * Free breakfast every Monday and social sessions on the last Friday of the month with free food and drink - we call this Fab Friday! * Company incentives, access to discount schemes * Discounted glasses/contact lenses prescription 47589LS1R13INDMANS