Group Jobs

Portfolio Group are proud to be recruiting for a leading digital technology company that provides professional services solutions to a range of corporate and SME client across the UK. A market-leading provider of Information Services and Solutions for professionals is Accounting, Audit, Tax, H&S and Business.An exciting opportunity to join a vibrant company that has been operating for over 40 years with incredible growth and have won many awards such as the 'Feefo Platinum Trusted Service Award 2023'.This is an ideal opportunity for a recent graduate looking for their first role in Publishing! It would suit an individual with an excellent eye for detail and strong language skills who has an interest in working in an online editorial environment. This is an ideal opportunity for someone with good techical skills looking to move into a fast-growing publishing company in the business compliance sector. Job PurposeThe editor is responsible for editing and processing content supplied by internal and external authors, and compiling weekly eAlerts. Working closely with the Content teams, the editor tags the content correctly and checks it thoroughly so that it can be processed efficiently through the content management system. The editor also ensures that the quality of the published product is high and any identifies any improvements required.The team is looking for an individual who is confident with technology and who can adapt to manipulating content using XML-based editing software in a content management system. Day to Day Responsibilities * Using editing software to tag content in line with author/development editor/content manager instructions, ensuring that content can be processed correctly in the content management system for online publication. * Checking content for spelling, grammar and editorial errors, adhering to the company's house style. * Monitoring quality of published content to ensure that it has published as expected. * Compiling weekly eAlerts to send out to subscribers. * Constantly reviewing progress against schedules and prioritise work accordingly, liaising with colleagues as necessary. * Providing regular feedback to the editorial manager and development editors regarding supplied content, to ensure that the editorial approach remains consistent and improvements are put in place as required. What you bring to the team * Solid English language skills with an excellent eye for detail. * Strong technical ability * Ability to prioritise effectively and constantly adapt to changing demands. * Experience of working in a fast-paced environment. * Superb teamwork and communication. * Interest in editorial work and publishing. Benefits * 25 Holidays + Bank Holidays * Vibrant Offices in Central London (Looking over the Thames) * Profit Share Scheme * PerkBox Discounts * Social Events Throughout Year * Contributory Pension Scheme * Private Health Insurance after 5 years 47613LSR2INDLON

Digital Counsellor£30,000-33,000 FTEOffice BasedMonday - Thursday 12pm - 8pm Are you a qualified counsellor looking for a company that will invest in your development and career progression?Portfolio are proud to be representing our Client who are a trusted health and wellbeing network who have been making a positive difference in over 15 million lives, in their search to add an Helpline Counsellor to their team. Our client offers the most comprehensive employee assistance programme on the market, giving 24/7 caring and compassionate support services to employers from organisations of all sizes, across the private, public and non-profit sector.This is a great opportunity to join the industry leading EAP and OH provider & Sunday Times 'Best Places to Work' organisation as a Digital Counsellor. Job OverviewYou will provide emotional support and guidance via digital mediums, primarily email, video call, livechat and SMS, to clients. You will complete risk assessments and work in line with the BACP code of ethics - ensuring the highest level of service and support is provided to all service users. You will work on a 24/7 helpline, providing in the moment emotional support to individuals, conducting clinical assessments and signposting to specialised support services, where appropriate. You will be able to use online health and wellbeing tools including the company's online wellbeing platform. Day to Day Responsibilities: * Providing an efficient and effective digital counselling service to all service users working in line with clinical governance. * To effectively answer queries and triage to determine the most appropriate type of support required, i.e. advice, counselling etc. * Demonstrating an ability to work with a variety of individuals and presenting issues, including those who are distressed. * Demonstrating a thorough understanding of the products available to a service user and understand what support is most appropriate for the individual's needs. i.e., Debt, Legal, Critical Illness etc. Directing service users to the appropriate person and managing expectations at all times. i.e. Legal Department. * Responding to all web enquiries and tailor responses to meet individual requirements. * Providing "In the moment support" to service users via the Live Chat function and Live Video Calls Essential Skills and Competencies: * Minimum diploma level 4 in Counselling & minimum of 150 counselling hours * 12 months post qualification experience * Registered member of the BACP or equivalent (or COP booked) * Relevant telephone experience * High level of computer literacy (MS Office, Word, Excel and PowerPoint) * High level of organisational ability; ability to work to tight deadlines and targets * Good communication and customer service skills Desirable Skills and Competencies: * Accredited with the BACP or eligible for the accreditation process * EAP experience * Experience of working within a target driven environment Employee Benefits: * BACP (or equivalent) membership and accreditation paid for * BACP CBD Hub * Up to £70 per month for supervision * Monthly incentives such as weekends away! * 25 days' holiday, plus bank holidays, holidays increase after 2- and 5-years' service * Day off…

Wellbeing Counsellor£30,000-33,000 FTEVarious shift patterns from part-time to full-time.Hybrid or office based position Are you a qualified counsellor looking for a company that will invest in your development and career progression?Portfolio are proud to be exclusively representing our Client who are a trusted health and wellbeing network who have been making a positive difference in over 15 million lives, in their search to add an Helpline Counsellor to their team. Our client offers the most comprehensive employee assistance programme on the market, giving 24/7 caring and compassionate support services to employers from organisations of all sizes, across the private, public and non-profit sector.This is a great opportunity to join the industry leading EAP and OH provider & Sunday Times 'Best Places to Work' organisation as an EAP Counsellor. Job OverviewProviding immediate emotional support and guidance to callers on the 24/7 helpline - completing clinical assessments and signposting appropriately. The role also includes structured telephone/ video counselling clients - hour can be counted towards BACP accreditation. Day to Day Responsibilities: * Providing an efficient and effective telephone counselling service to all callers * Demonstrating an ability to work with a variety of individuals and presenting issues, including those who are distressed and/or at risk * Providing "In the moment support" to callers, adopting a Solution Focused approach and achieving a one call resolution Essential Skills and Competencies: * Minimum diploma level 4 in Counselling & minimum of 150 counselling hours * 12 months post qualification experience * Registered member of the BACP or equivalent (or COP booked) * Relevant telephone experience * High level of computer literacy (MS Office, Word, Excel and PowerPoint) * High level of organisational ability; ability to work to tight deadlines and targets * Good communication and customer service skills Desirable Skills and Competencies: * Accredited with the BACP or eligible for the accreditation process * EAP experience * Experience of working within a target driven environment Employee Benefits: * BACP (or equivalent) membership and accreditation paid for * BACP CBD Hub * Up to £70 per month for supervision * Monthly incentives such as weekends away! * 25 days' holiday, plus bank holidays, holidays increase after 2- and 5-years' service * Day off on your birthday * Cash plan for you (and your children, if any) * Contractual sick pay * Private medical insurance after 5 years' service * Pension Plan and Life Insurance * Pension plan contributions increase after 5- and 7-years' service * Holiday season bonus after 3 years' service * Profit share scheme * Season ticket loan scheme after 6 months and successful completion of probationary period * Cycle to work scheme after 6 months and successful completion of probationary period * Access to Employee Assistance Programme * Free breakfast every Monday and social sessions on the last Friday of the month with free food and drink - we call this Fab Friday! * Company incentives, access to discount schemes * Discounted glasses/contact lenses prescription 47589LS1R13INDHA

Part-time Counsellor£30,000-33,000 FTEVarious shift patterns from part-time to full-time.Hybrid or office based position Are you a qualified counsellor looking for a company that will invest in your development and career progression?Portfolio are proud to be exclusively representing our Client who are a trusted health and wellbeing network who have been making a positive difference in over 15 million lives, in their search to add an Helpline Counsellor to their team. Our client offers the most comprehensive employee assistance programme on the market, giving 24/7 caring and compassionate support services to employers from organisations of all sizes, across the private, public and non-profit sector.This is a great opportunity to join the industry leading EAP and OH provider & Sunday Times 'Best Places to Work' organisation as an EAP Counsellor. Job OverviewProviding immediate emotional support and guidance to callers on the 24/7 helpline - completing clinical assessments and signposting appropriately. The role also includes structured telephone/ video counselling clients - hour can be counted towards BACP accreditation. Day to Day Responsibilities: * Providing an efficient and effective telephone counselling service to all callers * Demonstrating an ability to work with a variety of individuals and presenting issues, including those who are distressed and/or at risk * Providing "In the moment support" to callers, adopting a Solution Focused approach and achieving a one call resolution Essential Skills and Competencies: * Minimum diploma level 4 in Counselling & minimum of 150 counselling hours * 12 months post qualification experience * Registered member of the BACP or equivalent (or COP booked) * Relevant telephone experience * High level of computer literacy (MS Office, Word, Excel and PowerPoint) * High level of organisational ability; ability to work to tight deadlines and targets * Good communication and customer service skills Desirable Skills and Competencies: * Accredited with the BACP or eligible for the accreditation process * EAP experience * Experience of working within a target driven environment Employee Benefits: * BACP (or equivalent) membership and accreditation paid for * BACP CBD Hub * Up to £70 per month for supervision * Monthly incentives such as weekends away! * 25 days' holiday, plus bank holidays, holidays increase after 2- and 5-years' service * Day off on your birthday * Cash plan for you (and your children, if any) * Contractual sick pay * Private medical insurance after 5 years' service * Pension Plan and Life Insurance * Pension plan contributions increase after 5- and 7-years' service * Holiday season bonus after 3 years' service * Profit share scheme * Season ticket loan scheme after 6 months and successful completion of probationary period * Cycle to work scheme after 6 months and successful completion of probationary period * Access to Employee Assistance Programme * Free breakfast every Monday and social sessions on the last Friday of the month with free food and drink - we call this Fab Friday! * Company incentives, access to discount schemes * Discounted glasses/contact lenses prescription 47589LS1R11INDHA

Portfolio are proud to be exclusively representing our award-wining, multinational HR & Employment Law services client in their search for a HR Advisor to add to their team. This unique HR Advisory role is open to HR professionals at any level, where you will gain invaluable experience advising on a vast range of HR processes and procedures and Employment Law for over 30,000 clients in various sectors. There is also opportunity to earn additional money on top of your basic and to follow a fantastic career pathway with a clear route of progression.The HR Advisor will be responsible for providing reliable and commercially focused HR and Employment Law advice over the phone to clients on all matters of HR from general to complex queries. You will take part in an excellent training programme and also the potential to gain a part post-graduate qualification.If you have a HR qualification, some exposure to working within HR or studying your CIPD in your own time and looking for that foot in the door, this could be a good opportunity for you to expand your knowledge and your skills to further your HR career. This is the perfect chance to work for an award-winning organisation who have won awards as one of the 'Best Places to Work'. The HR Advisor will also be responsible for: * To support all clients with quality advice in a productive manner to provide an efficient solution based advice, either through email or call depending on client preference. This will be predominately call advice. * Receiving a variety of calls from clients with HR issues or queries, which can include absence management, grievances, disciplinaries etc. * Providing clients with supporting information/documentation to assist them in implementing the advice/ solutions provided. * Using your expert HR and employment law knowledge to develop a clear answer for the client. * To review client documentation and provide advice accordingly taking their applicable internal terms and conditions into account in each case. * Ensure that all requests for advice are dealt with within the relevant service level agreement (SLA) In order to be considered for this opportunity it is essential that you have the following: * Good employment law knowledge either through studies or working experience. * CIPD qualification or equivalent experience in the work place is desirable. * Previous experience of working in a KPI/target driven environment would be highly desirable, ideally in a shared service centre. * Ability to juggle multiple tasks, prioritising your work load accordingly * An organised self-starter * Ability to work under pressure in a fast moving performance driven environment * Excellent communication skills. 963605BG1R7INDMANS

Portfolio are proud to be exclusively representing our award-wining, multinational HR & Employment Law services client in their search for a HR Advisor to add to their team. This unique HR Advisory role is open to HR professionals at any level, where you will gain invaluable experience advising on a vast range of HR processes and procedures and Employment Law for over 30,000 clients in various sectors. There is also opportunity to earn additional money on top of your basic and to follow a fantastic career pathway with a clear route of progression.The HR Advisor will be responsible for providing reliable and commercially focused HR and Employment Law advice over the phone to clients on all matters of HR from general to complex queries. You will take part in an excellent training programme and also the potential to gain a part post-graduate qualification.If you have a HR qualification, some exposure to working within HR or studying your CIPD in your own time and looking for that foot in the door, this could be a good opportunity for you to expand your knowledge and your skills to further your HR career. This is the perfect chance to work for an award-winning organisation who have won awards as one of the 'Best Places to Work'. The HR Advisor will also be responsible for: * To support all clients with quality advice in a productive manner to provide an efficient solution based advice, either through email or call depending on client preference. This will be predominately call advice. * Receiving a variety of calls from clients with HR issues or queries, which can include absence management, grievances, disciplinaries etc. * Providing clients with supporting information/documentation to assist them in implementing the advice/ solutions provided. * Using your expert HR and employment law knowledge to develop a clear answer for the client. * To review client documentation and provide advice accordingly taking their applicable internal terms and conditions into account in each case. * Ensure that all requests for advice are dealt with within the relevant service level agreement (SLA) In order to be considered for this opportunity it is essential that you have the following: * Good employment law knowledge either through studies or working experience. * CIPD qualification or equivalent experience in the work place is desirable. * Previous experience of working in a KPI/target driven environment would be highly desirable, ideally in a shared service centre. * Ability to juggle multiple tasks, prioritising your work load accordingly * An organised self-starter * Ability to work under pressure in a fast moving performance driven environment * Excellent communication skills. 963605BG1R6INDMANS

Portfolio are proud to be exclusively representing our Client who are a trusted health and wellbeing network who have been making a positive difference in over 15 million lives, in their search to add a Telephone Counsellor to their team. Our client offers the most comprehensive employee assistance programme on the market, giving 24/7 caring and compassionate support services to employers from organisations of all sizes, across the private, public and non-profit sector, to business partners, individual users, employees and their family members. This is a once in a lifetime career opportunity for an exceptional counselling professional to join a truly Service Led business, the industry leading EAP and OH provider & Sunday Times 'Best Places to Work.' * Full-time or 4 days. * Hybrid - Manchester office. RoleYou will manage a caseload of clients via video counselling, adopting a Solution Focused Brief Therapy approach. Where required, you will also work with those individuals who require a higher level of psychological intervention. As part of the role you will be accredited or working towards accreditation, and have a higher level qualification in CBT or EMDR or be completing relevant training.The role also involves providing immediate emotional support and guidance to callers via our 24/7 helpline - completing clinical assessments and signposting appropriately. You will complete risk assessments and work in line with the BACP code of ethics - ensuring the highest level of service and support is provided. Day to Day Responsibilities * Effectively maintain an active caseload of structured video counselling sessions, * utilising a Solution Focused Brief Therapy approach. * Maintain an active caseload of Digital CBT clients, including Digital Trauma * Programme * On request, manage a caseload of high intensity counselling cases via video - * working with those who require a higher level of psychological intervention such as * CBT or EMDR * To demonstrate an ability to work with a variety of individuals and presenting issues, * including those who are distressed, at risk or where child and adult safeguarding * concerns are identified * To ensure ongoing CPD and training towards higher level qualifications * Where required, to provide 'in the moment support' via the 24/hour helpline and * ensure all calls are answered within 8 seconds and triaged to determine the most * appropriate type of support required What you bring to the team? * To be BACP accredited or working towards accreditation * To be trained in CBT or EMDR or working towards higher level qualifications * Relevant telephone experience and/ or EAP experience * High level of computer literacy (MS Office, Word, Excel and PowerPoint) * High level of organisational ability; ability to work to tight deadlines and targets * Good communication and customer service skills * Experience of working within a target driven environment Benefits: * 25 days' holiday, plus bank holidays * Day off on your birthday * Up to £70 a month for supervision * BACP membership paid for after probation * Cash plan for you (and…

Salary: £27,000 Basic with first-year earnings of £35,000 - £40,000 + Excellent Benefits with Top Achievers earning between £60,000 and £70,000 per annum Portfolio are proud to be representing our award-winning client, a leader in professional services in their search for sales executives with uncapped commission the sky is the limit.Known for their innovative solutions and customer-first approach, they are expanding rapidly and are looking for a motivated Business Sales Team Executive to join their dynamic team and drive growth through exceptional sales strategies and relationship management.Our client supports over 90,000 organisations worldwide and are growing at a rapid rate. This represents incredible career advancement opportunities for exceptional individuals. With your experience and their state-of-the-art training, you can put yourself in a very successful position with some of their top earners earning up to £70,000 a year.If you are looking for a new challenge and career progression, then this is an amazing opportunity to join the UK's leading professional services provider who can provide you with just that. They have fantastic perks, fun incentives as well as annual 'top earner' trips abroad.This is a chance for you to make some life changing money. So, what are you waiting for? Get your application in now! Key Responsibilities: * Scheduling sales opportunities for a Business Development Manager to attend, to meet with * business owners/Directors to sell Peninsula's services. * Ensuring quality B2B conversations establish the need for our service. * Working to daily targets around call time and appointments booked. * Working on maintaining a low cancellation rate. * Self-generate new leads, appointments, and referrals through day-to-day new business * * Achieve monthly and quarterly sales targets. * Accurately build, manage, and maintain your own sales pipeline. * Update salesforce with accurate information. * Working on campaign data, targeting industry sectors or specific data lead sources. * Thrive on working in a fast paced, target focussed high energy and high reward culture. Qualifications: * Proven experience in a B2B sales role * Strong negotiation and presentation skills. * Ability to work independently and as part of a team. * Excellent communication and interpersonal skills. * Results-driven mindset with a track record of meeting or exceeding targets. * Have experience in outbound lead generation/telesales using a professional approach * Can work in a target based, fast paced environment * Driven by your own results and have high ambition for the role * Resilient, be confident in yourself and your abilities, be able to engage clients with your energy * You will have the ability to speak to a large range of people and people at different levels of the business. * You'll be motivated, driven and tenacious at the potential great earning and career progression we can offer * Be able to show initiative, a self-starter, be eager to learn and learn from our coaching programme Benefits * Quarterly bonus opportunity on top of monthly commission * Monthly weekend away prize * Free on-site state of the art gym * International sales…

Are you tech savvy and customer focused?Do you have good customer service and problem-solving ability?Want to work for a vibrant, market leading software company?If you are looking for a new challenge with a good progression pathway, please apply today and we'll be in touch!My Client are recruiting a service desk analyst to help their customers having technical difficulties with their HR software. You must be tech savvy and able to troubleshoot, whilst remaining customer focused. Their clients are at the heart of the business, they want to deliver the best service they can and give every customer the best experience! Main Responsibilities * Answer all inbound support queries to the service desk within SLA. * Provide a response to all inbound email queries within SLA. * Troubleshoot technical queries to identify the type of query raised and provide first time resolution to basic questions and training needs. * Gather information from the client, investigating any complex technical issues and raise with second line support. * Take ownership of any technical queries and keep regular contact with client ensuring any fixes are communicated to the client. * Keep salesforce up to date ensuring all calls are logged as cases against the correct account * Provide one to one training as and when required based on client's needs. * Escalate any complaints which cannot be resolved at 1st touch to team leader/manager * Contribute to the business goal of migrating all HRonline users to the new platform * Ensure Service Level Agreement adherence at all time * Meet and exceed Key Performance IndicatorsThe above is not an exhaustive list of responsibilities and you may be expected to undertake additional tasks to support the Service Team and business needs. What you will get in return * Profit share scheme * Day off on your birthday * Perkbox discounts * Access to Employee Assistance Programme * 25 days' holiday, plus bank holidays. * Pension Plan and Life Insurance. * Company incentives, access to discount schemes. * Holidays increase after 2 and 5 years' service. * Free breakfast every Monday and social sessions on the last Friday of the month with free food and drink - we call this 'Fun Friday'! * Opportunity to expand your knowledge from an experienced, friendly team and progression * Modern working environment in Manchester City CentreINDMANJ