Job Description
Job Reference:47939CC_1723048202
Job Type: Permanent
Job Industry: Business Services
Contact Name: Connor Casey
Job Location: Leicestershire
Job Title: Workforce Planning Manager
Job Salary: £28,000 - £32,000 Per Annum
Job Start Date:
Reporting to the Head of Development and Demand, you’ll leverage your analytical skills and organisational prowess to enhance departmental efficiency and employee experience!
Leading a team of first response/resource planners, you’ll ensure top-notch service for our clients, manage performance, and identify training needs!
You’ll play a pivotal role in planning, scoping, and executing key projects to boost operational efficiency and service delivery – want to know more?
Day to Day
* Lead projects from inception to completion, collaborating with senior leadership on updates.
* Continuously improve and streamline internal protocols.
* Use scheduling systems to ensure optimal staff availability and reduce abandoned calls.
* Oversee holidays, absences, shifts, and cover plans, ensuring seamless operations.
* Provide exceptional service, managing a high volume of inbound calls and setting appropriate actions.
* Train and lead the Workforce Planning and Demand team, ensuring all tasks are completed efficiently.
* Handle HR tasks, manage records, and ensure accurate data entry.
* Assist in generating daily, weekly, monthly, and quarterly reports.
YOU?
* Ability to think outside the box and take initiative.
* Drive and support your team to achieve peak performance.
* Thrive in a fast-paced, dynamic environment.
* Prioritize effectively and manage your time well.
* Highly organized with a pragmatic approach.
* Strong communication and interpersonal skills.
* High level of reliability and discretion.
* Proficient in Microsoft Office and other relevant technologies.
47939CC
INDHIN