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Data Entry Administrator Greater Manchester
Permanent £23,000 - £23,500 Per Annum
Ref: 48769LF Group
Portfolio are proud to be exclusively representing our award-wining, SaaS client in their search for an Administrator. This role sits within the Service department and is a very fast paced role. We are looking for an administrator with excellent attention to detail and organisational skills, to migrate data onto a new system. you must have a keen eye for detail while working at fast pace. You will also need good customer service skills as you may be required to answer calls during busy periods. The company offers excellent progression pathways for hard working people as well as annual bonus and 6 monthly salary reviews. If you are looking for a new challenge, please apply today and we'll be in touch! Main ResponsibilitiesThe main responsibilities will be: * Safely and Securely export data from the legacy Online system * Accurately input data into BrightHR in the correct format * Liaise with internal Account Managers to understand Data Entry requirements * Keep accurate record of work carried out in Excel and Salesforce * Ensure Account Managers are updated by email when work is complete * Liaise with clients by telephone and email when queries arise * Work to timescales and Service Level Agreements * Be available to take inbound calls to support the Service Desk The above is not an exhaustive list of responsibilities and you may be expected to carry out additional tasks to support the needs of the Service team and business. Required Skills and Experience * An excellent working knowledge of Microsoft office particularly Excel * Stakeholder management * Excellent verbal and written communication skills * Previous experience in data entry admin BENEFITS· 25 days' holiday, plus bank holidays· Day off on your birthday· Cash plan for you (and your children, if any)· Holidays increase after 2- and 5-years' service.· Contractual sick pay· Private medical insurance after 5 years' service· Pension Plan and Life Insurance· Pension plan contributions increase after 5- and 7-years' service· Holiday season bonus after 3 years' service· Profit Share Scheme· Season Ticket loan scheme· Cycle to work scheme and Free on-site Gym· Access to Employee Assistance Programme· Free breakfast every Monday and social sessions on the last Friday of the month with· free food and drink - we call this Fab Friday'!· Company incentives, access to discount schemes INDMANJ
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Litigation Executive - Employment Law Greater Manchester
Permanent £25,000 - £26,000 Per Annum
Ref: 47218LFR2 Group
Portfolio are proud to be exclusively representing our award-wining, multinational HR & Employment Law services client in their search for a Litigation Executive, specialising in Employment Law. In this role you will be dealing with case preperation before Employment tribunal, working on behalf of Business owners to assess tribunal matters, create court bundles,witness statements etc. You must be educated to LLb and have Employment law knowledge and Litigation experience. In return you will gain fantastic knowledge of Employment law across all industries, and amazing progression opportunies. This role will also support SQL qualification as it will count towards Legal work experience. Job PurposeTo assist our broad spectrum of clients with Employment Tribunal matters, from advising on merits of the case, drafting responses to exchanging witness statements as well as conducting telephone preliminary hearings. Job OverviewWe are looking for a bright, confident, legally-qualified individual, preferably with employment law experience, to work in a dynamic team to cover all aspects of case preparation. The ideal candidate will relish assuming responsibility for a caseload in a fast-paced but supportive team environment. The focus is on great client service, along with a firm commercial approach, and we are looking for someone with excellent communication skills to provide that. Day-to-Day Responsibilities· Assessing Tribunal matters as well as early conciliation matters· Drafting pleadings, witness statements and relevant applications· Dealing with all aspects of document disclosure and creation of bundles· Liaising with Tribunals, Claimants' representatives, clients and ACAS· Providing advice on case prospects and achieving commercially favourable settlements· Conducting preliminary hearings by telephone What you Bring to the Team· Law degree (or GDL) plus good litigation experience and/or a professional qualification (LPC/BPTC)· A real commitment to helping our clients through a difficult time· A positive approach to a busy workload and team work· A genuine passion for employment law and attention to detail INDMANJ
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Portfolio are proud to be representing our client, a market leading professional services consultancy in their search for a Consultant to conduct HR meetings on behalf of their clients. You will have experience in conducting various meetings such as investigations, disciplinaries, decision making and issuing outcomes including warnings and dismissals. You will need a HR / CIPD Degree or strong experience in people management. Your role will be to support thousands of business owners ensuring compliance and legality, and a fair outcome for both employer and employee. Job PurposeTo deliver an expert HR service virtually via platforms such as Microsoft Teams in order to support our clients in dealing with formal meetings with their employees - conducting and advising on consultancy, capability, disciplinary, grievance and appeal issues as well as investigations and settlement negotiations.Job OverviewWe are looking for personable and confident HR professionals/employment lawyers with good technical skills who can respond to often short-notice assignments and produce thoughtful, legally compliant and well-written reports. The ability to act impartially, identify and quantify risk for our clients and communicate this to them effectively is crucial.Day-to-Day Responsibilities * Attend meetings with clients and their employees as arranged and diarised by an office-based paralegal and either conduct these or support the client to do so, as required. * To undertake mediation, conciliation and other employment relations services as may be requested by clients from time to time. * To provide clients with advice and guidance on their legal position with individual employees or groups of employees, with due regard to your duty of impartiality. * To provide prompt, high quality reports of outcomes within specified time frames and adhere to administrative procedures concerning file management. * Regularly achieve or exceed the hearing targets set by the Face2Face Management team. * Work towards the team objective of obtaining repeat business. What you Bring to the Team * Educated to degree level in HR, law or related business discipline or with substantial professional experience * Background in HR management, consultancy or in employment law * Highly professional presentation, service focussed and personable; quickly able to form good working relationships with people who may be stressed, angry or upset. * A 'can do' approach to challenging situations and problem solving BENEFITS * 25 days' holiday, plus bank holidays * Day off on your birthday * Cash plan for you (and your children, if any) * Holidays increase after 2- and 5-years' service. * Contractual sick pay * Private medical insurance after 5 years' service * Pension Plan and Life Insurance * Pension plan contributions increase after 5- and 7-years' service * Holiday season bonus after 3 years' service * Profit Share Scheme * Season Ticket loan scheme * Cycle to work scheme AND Free on-site Gym * Access to Employee Assistance Programme * Free breakfast every Monday and social sessions on the last Friday of the month with * free food and drink - we call this Fab Friday'! * Company incentives, access to discount schemes INDMANJ
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Customer Service Advisor Greater Manchester
Permanent £23,000 - £23,000 Per Annum
Ref: 48773LF Group
Portfolio Group are proud to represent our client, a market leading HR SaaS provider in their search for a customer service advisor to join the onboarding team. You will contacting new clients and arranging VC and phone appointments with the Account Managers, and offering excellent customer service. This is an amazing opportunity for anyone with customer service experience looking for a role with clear progression and a new challenge. Customer Service Advisor Manchester City Centre £23,000 Role DescriptionIn a fast paced, global business, provide excellent customer service to new clients through out-bound calling, by pro-actively contacting clients to arrange their on-boarding call and offer additional training to disengaged users. Contribute to increased engagement and retention rates and improve client sentiment and online reputation. Contribute to the business's Super-duper service strategy whilst exceeding individual KPIs and embrace our company values with every interaction. Main Responsibilities * Provide an excellent customer service and software support to our new and existing BrightHR clients * Welcome new clients to the software who have just signed with our sales team and go through the services they have and explain the next steps and what to expect going forward * Helping the client register their accounts and where to find services within the software as well as booking call backs with the Advice and/ or Health and safety team as well as arranging one-to-one training on the software with an account manager * Conduct follow up calls for clients who chose not to have the one-to-one training to see how they are getting on and remind them of the services they have * To be available for clients to call in when they have problems with the software and to work with other teams on my floor to troubleshoot and find solutions for clients * To work with our sister business Peninsula and Croner and support their clients use of BrightHR software and arrange one-to-one training/Demos * Owning activation for all new clients * Carry out pro-active calls to arrange on-board appointments with an Activation and Engagement Manager * Use software including but not limited to Calendly and salesforce to keep an accurate record of appointment times * Take ownership of any Service Issues raised by the client, keeping an accurate account of the client's concerns on the relevant CRM system * Ensure all Service Level Agreements are adhered to at all times * Meet and exceed all Key Performance Indicators * Contribute to team targets, paying particular attention to customer experience and feedbackSkills and Experience * Customer service experience is essential * The ideal candidate will have experience of working in an out-bound, telephone based role * Must have excellent listening skills and be able to communicate with clients and users of varying technical ability * The ability to work in a fast paced environment * Able to adapt to change * Can take responsibility of own product knowledge * Able to communicate at different levels throughout the business Benefits * 25 days' holiday, plus…
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Workforce Planning Administrator Greater Manchester
Permanent £24,000 - £26,000 Per Annum
Ref: 48645LFR2 Group
THE OPPORTUNITYThis is a once in a career opportunity for a Resource Planner to join a truly Service Led business, the company is an industry leading EAP and OH provider & Sunday Times 'Best Places to Work' organisation. With an unrivalled track record of incredibly strong year on year growth of its subscription model business, they support over 80,000 organisations and 13 million lives across the UK & Ireland. Part of a global Group, with 14 operating companies and a group turnover of circa £400m, there is substantial financial backing for further expansion, including acquisition and international development. This represents an unparalleled career advancement opportunity for the exceptional individual. THE ROLEYou will be working within the Employee Assistance Programme (EAP) alongside the digital counselling team. You will monitor the workloads for the teams and distribute tasks to those teams, ensuring our SLAs are achieved. The role will involve administrative tasks to ensure that system information is accurate, and the work is correctly allocated. You may be required to respond to live chats and emails from clients, to assess and triage live chats while ensuring that clients are reassured of the support you are setting up for them.DAY TO DAY RESPONSIBILITIES1. Working closely with Workforce Planning to monitor and manage workloads to ensure optimum SLA is achieved2. To ensure teammates are adhering to rotas and daily plans as set by Workforce Planning 3. To take ownership and responsibility of the cases in the first instance and ensure the client can access the relevant support4. Manage and distribute queries and enquiries across the digital counselling team.5. Ensure that all notes are recorded accurately against the appropriate cases and all other client and live chat/email information is correctly captured on the database6. Support the digital services by completing emails and live chats7. Maintain and assess required productivity levels to ensure that the service provision is maintained, and service levels are achieved8. Ensure that personal knowledge of the EAP is continually developing and that departmental procedures and protocols are always adhered to9. To demonstrate an ability to confidently triage and create a safe space for a variety of individuals and presenting issues, including those who are distressed and at risk of harm to self or others10. To provide an efficient and effective digital service to all service usersWHAT YOU BRING TO THE TEAM1. Excellent Attention to Detail2. Ability to prioritise and work unsupervised as required3. Excellent communication and written skills4. Ability to provide great customer service5. Ability to work to deadlines6. Ability to work with telephony and IT systems7. MS Office knowledge and experienceBENEFITS1. 25 days' holiday, plus bank holidays2. Day off on your birthday3. Cash plan for you (and your children, if any)4. Holidays increase after 2- and 5-years' service5. Contractual sick pay6. Private medical insurance after 5-years' service7. Pension Plan and Life Insurance8. Pension plan contributions increase after 5- and 7-years' service 9. Holiday season bonus after 3 years' service10. Profit share scheme11. Season ticket loan scheme12. Cycle to work scheme13. Access…
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Join One of Toronto's Fastest Growing Companies: Inside Sales Manager OpportunityAre you ready to take the next step in your sales leadership career? Do you thrive in a high-energy environment where your efforts directly contribute to team success? If you're driven, ambitious, and ready to inspire a team of talented salespeople, then this is the opportunity for you.Why Join Us? Our client is growing at lightning speed and are looking for a dynamic Inside Sales Manager to lead their passionate and motivated team. This is your chance to help shape the success of a cutting-edge company that's rapidly expanding. You'll work with top tier inside sales consultants and collaborate with senior management, all while making a significant impact on the performance of our sales teams.What You'll Be Doing: In this pivotal role, you'll be responsible for developing and nurturing both new and seasoned sales consultants. You'll manage, motivate, and coach the inside sales team to drive high-performing sales opportunities, ensuring a seamless connection between the inside sales team and our field sales force. From CRM and data management to creating and executing performance-boosting campaigns, you'll be at the helm of optimizing and scaling sales activities to new heights.What's In It for You? * Competitive Salary & Earnings Potential: Start with a solid base salary of $70,000, and with our bonus program, earn a realistic $100,000 OTE in your first year! * No Weekends, No Evenings: Enjoy a work-life balance with a Monday to Friday schedule (8:45am - 5pm). * Generous Time Off: 15 days holiday + statutory holidays, plus an extra day off to celebrate your birthday. * Clear Career Growth: We invest in your future with ongoing training and coaching, as well as a transparent development plan to help you advance. * Incentives & Rewards: Unlock daily, weekly, and monthly performance incentives to keep you motivated. * Additional Benefits: Access to our Employee Assistance Program, RRSP Matching, and a fantastic downtown Toronto location, just steps from Union Station! What We're Looking for in an Inside Sales Manager * Proven Leadership: 1.5+ years of experience managing a sales team, ideally with a background in either face-to-face or phone-based sales. * Energetic & Engaging: You bring personality to the floor and can motivate a team with your enthusiasm and drive. * Ambitious & Goal-Oriented: You are deeply invested in your team's success and have the resilience to keep improving. * Target-Driven: Your ability to manage in a fast-paced, target-based environment is key to your success. Your Day-to-Day Responsibilities * Lead a high-performing team of 5 inbound sales consultants. * Motivate and engage the team with daily, weekly, and hourly sales performance reviews. * Be an active presence on the sales floor, driving performance and creating an energetic atmosphere. * Provide coaching and feedback to help team members exceed their sales targets. * Regularly review CRM data and campaigns, optimizing for improved results. * Manage lead flow efficiently to ensure timely responses and follow-up. * Work closely with our internal training team…
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Associate Director of Finance Greater Manchester
Permanent £70,000 - £100,000 Per Annum
Ref: ADF2025AM Group
Are you an experienced finance professional looking to take the next step in your career within a high-growth, dynamic, and innovative global SaaS business? We are seeking an Associate Director of Finance to join our award winning international client within a pivotal role leading a talented team responsible for financial reporting, management information and transactional finance.You will have a hands-on leadership approach, mentoring the team and working with the CFO to drive continual progressive improvements to processes and reporting, liaising with other Finance leads across the group to share best practice whilst developing the finance and reporting function. Excellent Salary + Bonus- Car Allowance & BenefitsFurther scope within the roles includes; * Financial Reporting: Lead the timely delivery of management accounting, budgeting, forecasting, variance analysis, profitability assessments, and pricing strategies aligned with company and group standards. * Team development: Mentor & develop a high-performing finance team, fostering growth and recruiting top talent to meet departmental goals. * Forecasting & Planning: Shape sales forecasts, budgets, and business targets. Use historical data and predictive analytics to guide decision making and evaluate ROI on key projects. * Business Partnering: Work cross-functionally with marketing, finance, and operations teams to ensure alignment on finance initiatives and to support broader business goals. Work with stakeholders to evaluate financial impact of strategic initiatives and promotional campaigns. * Financial Controls: Ensure the accuracy and integrity of financial reporting and other business performance data by embedding suitable financial controls. Successful applicants will be ACA, CIMA, or ACCA qualified accountants with 5 years + experience & a track record of delivering technical and commercial finance leadership in fast-paced environments, gained within Financial Controller or Associate Director of Finance roles. In addition, the role demands excellent written and verbal communication skills with the ability to present financial results, to both technical and non-technical audiences at various levels across the organisation including the Board of Directors. Alongside offering exceptional career development within a dynamic and award-winning organisation the role also offers a highly competitive package including: * Competitive Base Salary * Car/Car Allowance * Performance Bonus * Comprehensive Benefits INDAM
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**About Us: **Our global client is looking for dedicates sales executive their team. With a track record of excellence and a dedication to delivering superior solutions, we are expanding our team and looking for a dynamic B2B Sales Executive to join us in achieving our ambitious goals. **Role Overview: **The B2B Sales Executive will be a key player in our sales department, responsible for initiating contact with potential business clients through cold calling and outbound strategies. You will focus on setting appointments for our Business Development Managers (BDMs) and driving new business opportunities. Your role is critical in expanding our client base and contributing to our overall revenue targets. **Key Responsibilities: ** * **Cold Calling: ** Reach out to prospective clients via telephone and email to generate leads and establish initial contact. * **Lead Generation: ** Identify and target potential business opportunities, qualifying leads based on their potential value and fit with our offerings. * **Appointment Setting: ** Schedule meetings and product demonstrations for Business Development Managers with qualified leads. * **Sales Pipeline Management: ** Build and maintain a robust pipeline of prospects, ensuring regular follow-ups and updates in the CRM system. * **Collaboration: ** Work closely with BDMs and the sales team to align strategies, share insights, and refine sales approaches. * **Market Research: ** Stay informed about industry trends, market conditions, and competitor activities to identify new opportunities and enhance sales tactics. * **Reporting: ** Provide regular reports on lead generation activities, appointment setting, and sales performance to management. **What We're Looking For: ** * **Experience: ** Demonstrable experience in B2B sales, particularly in cold calling and outbound lead generation. Experience in [specific industry, if relevant] is a plus. * **Skills: ** Excellent verbal and written communication skills with the ability to build rapport and influence decision-makers. * **Motivation: ** Self-motivated and target-driven, with a proven track record of meeting or exceeding sales targets. * **Organizational Abilities: ** Strong organizational skills with attention to detail and the ability to manage multiple priorities effectively. * **Technical Proficiency: ** Proficiency in CRM systems (e.g., Salesforce, HubSpot) and MS Office Suite (Word, Excel, PowerPoint). * **Team Player: ** Ability to work independently and collaboratively within a team environment. * **What We Offer: ** * **Competitive Salary: ** Base salary of £23,000 - £25,000 with an achievable OTE of £40,000. * **Incentives: ** Performance-based bonuses and incentives. * **Training: ** Comprehensive onboarding and ongoing training to enhance your skills and career development. * **Career Growth: ** Opportunities for advancement within a growing organization. * **Supportive Culture: ** A collaborative and inclusive work environment with a focus on professional growth and success. **How to Apply: **To apply for the B2B Sales Executive position, please apply below or send your cv to Tierna.laverty@theportfoliogroup.co.uk We look forward to receiving your application and exploring how you can contribute to our team's success!INDIRE
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This is a once in a career opportunity for an exceptional Salesperson to join a truly Sales Led business, the industry leading EAP and OH provider & Sunday Times best companies to work for Health Assured. With an unrivalled track record of incredibly strong year on year growth of its subscription model business, Health Assured supports over 80,000 organisations and 13 million lives across the UK & Ireland. Part of the global Peninsula Group, with 14 companies and a group turnover more than £400m, there is substantial financial backing for further expansion, acquisition and international development. This represents an unparalleled career advancement opportunity for the exceptional individual.A key member of the New Business leadership team, you will own and drive the recruitment and onboarding of new starters, conduct ongoing coaching with your team, and support the wider Inside Sales leadership team with the day-to-day running and management of our Inside Sales team. 1 Motivate and drive the performance of a team of 15+ Business Sales Consultants 2 Complete daily quality checks, live coaching, and feedback sessions with the team to ensure that the standard of calls is excellent. 3 To review team performance daily and support the team individually and as a whole, with ongoing coaching and support to improve performance and ensure that targets are achieved. 4 To monitor daily activity from the team. Support any team members underperforming to ensure that the team are hitting minimum KPI's and conduct monthly 1 to 1's to review performance.Benefits 1 25 days' holiday, plus bank holidays 2 Day off on your birthday 3 Cash plan for you (and your children, if any) 4 Holidays increase after 2- and 5-years' service 5 Contractual sick pay 6 Private medical insurance after 5 years' service 7 Pension Plan and Life Insurance 8 Pension plan contributions increase after 5- and 7-years' service 9 Holiday season bonus after 3 years' service 10 Profit share scheme 11 Season ticket loan scheme 12 Cycle to work scheme 13 Access to Employee Assistance Programme 14 Free breakfast every Monday and social sessions on the last Friday of the month with free food and drink - we call this Fab Friday! 15 Company incentives, access to discount schemes INDMANS
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Are you passionate about sales and have a natural knack for teaching others? We are seeking a friendly and motivated Sales Trainer to join our team. As a Sales Trainer, you will play a critical role in ensuring our sales team is equipped with the knowledge and skills needed to succeed. If you have a background in sales and love to see others succeed, we would love to hear from you.In this role, you will develop and deliver training programs to new and existing sales personnel. You will be responsible for training sales reps on our company's products, sales techniques, and customer service strategies. Additionally, you will assess the training needs of the team and provide ongoing coaching and reinforcement to improve their performance. Your ability to motivate and engage others will be crucial in developing top-notch sales reps.Responsibilities * Develop and implement training programs for new and existing sales personnel. * Deliver training sessions on products, sales techniques, and customer service strategies. * Conduct one-on-one coaching sessions to provide feedback and improve sales reps' performance. * Assess the training needs of the sales team and develop customized training plans accordingly. * Stay up to date with industry trends and changes to ensure training content is relevant and effective. * Collaborate with sales managers to identify areas of improvement and provide targeted training solutions. * Evaluate the effectiveness of training programs through assessments and surveys and make adjustments as needed.Requirements * Proven experience in sales, preferably in a training or coaching role. * Excellent communication and presentation skills. * Strong knowledge of sales techniques and customer service strategies. * Ability to motivate and inspire others to achieve their sales goals. * Detail-oriented with strong organizational skills. * Proficiency in using training technologies and tools. * Ability to adapt training content to different learning styles and skill levels. * Bachelor's degree in business or a related field is preferred. Benefits * Month Bonus * Profit share scheme * 25 days' holiday, plus bank holidays * Day off on your birthday * Perkbox discounts * Holidays increase after 2- and 5-years' service. * Pension Plan and Life Insurance * Access to Employee Assistance Programme * Company incentives, access to discount schemeINDMANS