HR & Reward In Leicestershire Jobs
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* Are you a BACP registered member? * Have you completed 150 hours or more? * Have you got a degree in counselling or a level 4 diploma? * Have you got 12months counselling experience?Are you passionate about supporting individuals in their mental health journey? Do you thrive in providing empathetic and effective counselling services? We have an exciting opportunity for counsellors to join an award-winning client based in Manchester or Hinckley!As a counsellor, you will play a crucial role in providing confidential counselling services to employees facing personal or work-related challenges. Your expertise will contribute to enhancing employee well-being and organizational productivity!If you're dedicated to making a positive impact through counselling and possess the skills to empower individuals to overcome obstacles, we want to hear from you. apply now to be a part of a dynamic team of counsellors!! THE OPPORTUNITY This is a once in a career opportunity for an exceptional counselling professional to join a truly Service Led business, the industry leading EAP and OH provider & Sunday Times 'Best Places to Work' organisation, With an unrivalled track record of incredibly strong year on year growth of its subscription model business, My client support over 70,000 organisations and 13 million lives across the UK & Ireland. Part of a Global Business Group, with 14 operating companies and a group turnover of circa £400m, there is substantial financial backing for further expansion, including acquisition and international development. This represents an unparalleled career advancement opportunity for the exceptional individual. My client has been recognised as The North West's Top 100 Best Companies to work for and Top 10 Best Companies to Work for In the Health & Social Care. THE ROLE You will provide immediate emotional support and guidance to callers on the 24/7 helpline - completing clinical assessments and signposting appropriately. You will complete risk assessments and work in line with the BACP code of ethics - ensuring the highest level of service and support is provided to callers. The role may also include allocated time for structured video counselling - this time can be counted towards BACP accreditation. DAY TO DAY RESPONSIBILITIES * To provide an efficient and effective telephone counselling service to all callers * To answer all calls within 8 seconds and triage to determine the most appropriate type of support required; demonstrating a thorough understanding of the company's products e.g. counselling support, legal advice, medical helpline, etc. * To demonstrate an ability to work with a variety of individuals and presenting issues, including those who are distressed and/or at risk. * Provide "in the moment support" to callers, adopting a Solution Focused approach and achieving a one call resolution. * To take accurate information and record on the company's data base * Conduct full and robust clinical assessments in accordance with the company's procedures, ensuring the most clinically appropriate support is identified. * To effectively identify and manage risk in accordance with companies "Risk Guidance Policy". * To undertake training provided by the company…
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* Are you a BACP registered member? * Have you completed 150 hours or more? * Have you got a degree in counselling or a level 4 diploma? * Have you got 12months counselling experience?Are you passionate about supporting individuals in their mental health journey? Do you thrive in providing empathetic and effective counselling services? We have an exciting opportunity for counsellors to join an award-winning client based in Manchester or Hinckley!As a counsellor, you will play a crucial role in providing confidential counselling services to employees facing personal or work-related challenges. Your expertise will contribute to enhancing employee well-being and organizational productivity!If you're dedicated to making a positive impact through counselling and possess the skills to empower individuals to overcome obstacles, we want to hear from you. apply now to be a part of a dynamic team of counsellors!! THE OPPORTUNITY This is a once in a career opportunity for an exceptional counselling professional to join a truly Service Led business, the industry leading EAP and OH provider & Sunday Times 'Best Places to Work' organisation, With an unrivalled track record of incredibly strong year on year growth of its subscription model business, My client support over 70,000 organisations and 13 million lives across the UK & Ireland. Part of a Global Business Group, with 14 operating companies and a group turnover of circa £400m, there is substantial financial backing for further expansion, including acquisition and international development. This represents an unparalleled career advancement opportunity for the exceptional individual. My client has been recognised as The North West's Top 100 Best Companies to work for and Top 10 Best Companies to Work for In the Health & Social Care. THE ROLE You will provide immediate emotional support and guidance to callers on the 24/7 helpline - completing clinical assessments and signposting appropriately. You will complete risk assessments and work in line with the BACP code of ethics - ensuring the highest level of service and support is provided to callers. The role may also include allocated time for structured video counselling - this time can be counted towards BACP accreditation. DAY TO DAY RESPONSIBILITIES * To provide an efficient and effective telephone counselling service to all callers * To answer all calls within 8 seconds and triage to determine the most appropriate type of support required; demonstrating a thorough understanding of the company's products e.g. counselling support, legal advice, medical helpline, etc. * To demonstrate an ability to work with a variety of individuals and presenting issues, including those who are distressed and/or at risk. * Provide "in the moment support" to callers, adopting a Solution Focused approach and achieving a one call resolution. * To take accurate information and record on the company's data base * Conduct full and robust clinical assessments in accordance with the company's procedures, ensuring the most clinically appropriate support is identified. * To effectively identify and manage risk in accordance with companies "Risk Guidance Policy". * To undertake training provided by the company…
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Regional Field Sales Manager - West British Columbia
Permanent 120,000 - 180,000 Per Annum
Ref: 47911AB Group
As a Regional Field Sales Manager - West, you will lead the development and performance of our Business Development Managers (BDMs) across your assigned region. Your primary responsibility will be to drive sales performance through proactive coaching, mentoring, and performance monitoring. By leveraging your expertise, you will enhance sales revenue, maximize profitability, and foster growth in alignment with our company's vision and values. Job Overview We are seeking a dynamic Sales Leader who excels in optimizing sales team performance. Your role will involve transforming underperforming BDMs into strong contributors, and strong performers into outstanding achievers. Through detailed analysis of sales figures, you will identify strengths, weaknesses, and trends, crafting tailored sales strategies and plans to elevate performance through consistent coaching, guidance, and effective communication. Day-to-Day Duties and Responsibilities * Analyze sales figures and pipelines of assigned BDMs to formulate comprehensive sales plans aimed at increasing revenue. * Collaborate with the Sales Management team to pinpoint areas for improvement in sales performance, implementing targeted training and coaching initiatives. * Evaluate and maximize utilization of all lead sources, setting actionable targets and monitoring performance against each source. * Conduct regular coaching sessions and monthly reviews with BDMs, assessing past activities and planning strategies for the upcoming month. * Review historical performance on a month-to-month and quarter-to-quarter basis to identify areas for enhancement and growth. * Assist BDMs in the preparation of compelling proposals and presentations as needed. * Ensure BDMs' sales pipelines are realistic, accurate, and effectively managed. * Partner with the Head of Telemarketing and Management Team to maintain a balanced view of inside and outside sales performance through rigorous review of appointment levels and quality. * Support FSMs in developing team business plans, conducting workshops, and achieving team sales targets. * Hold BDMs accountable for their activity levels and performance standards. * Enhance sales capabilities and proficiency within individual BDMs through targeted development efforts. * Identify sales trends and themes from performance data and collaborate with the Head of Sales Training to design and deliver appropriate training workshops. * Provide regular and insightful reports and updates to key stakeholders. * Ensure BDMs meet or exceed all activity standards for prospecting calls, appointments, presentations, proposals, and closures. What You Bring to the Team * Minimum of 5 years' experience in a sales leadership or management role. * Proven track record of successfully managing, developing, and coaching field-based sales teams in a Business-to-Business (B2B) environment. * Strong analytical skills with the ability to generate detailed reports that identify sales trends, themes, and performance issues. * Confident communicator capable of conducting effective coaching sessions and providing constructive feedback to BDMs to drive performance improvement. * Results-oriented mindset with a proactive approach to setting clear goals, plans, and expectations, and holding teams accountable. * Exceptional interpersonal skills with the ability to gather and evaluate feedback from various stakeholders to enhance performance and drive personal accountability. * Flexible and willing to travel across the region and to the Eastern division of Canada as required in…
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FIELD BASED ROLE; Are you an Experience Business Development Manager / Executive Looking for a New Exciting Role? This an amazing and potentially life changing opportunity within an industry leader. You're guaranteed £60,000 in your first year and OTE of £110,000 with top earners up to 150k+ and a car allowance of up to £5k/Company Car which currently are Tesla's or other exciting electric/hybrid cars.Our clients are an award-wining Health and safety, Hr and Employment Law service and have been in business for over 80+ years, supporting Business Owners and Senior Leaders.An amazing opportunity within a Truely sales lead organisation, which has grown from strength to strength and looking to bring on brilliant individuals with a hunger for success to contribute to that growth. In terms of your day to day you'll be: * Self-generating new leads, appointments, and referrals through day-to-day new business activity. * Attending and closing your own sales appointments. * Generate and attend meetings with potential introducers and referral partners. * Achieve quarterly sales targets. * Accurately build, manage, and maintain your sales pipeline. * Thrive on working in a fast paced, target focussed high energy and high reward culture. Ideal Candidate will have: * 4+ years plus track record of selling solutions in a B2B environment (Industry experience NOT required). * Confident in value based/consultative selling. * Ability to sell to different audiences including Business Owners, Board of Directors, and HR Managers. * Experience in a fast-paced environment attending a high volume of weekly meetings. * Previous field-based experience Alongside the opportunity of working with a prestigious organisation, other benefits include; * 22 Days holiday + your birthday off * Company car or car allowance * Bonus scheme, an additional £6k quarterly bonus incentive is available to all BDMs based on hitting a revenue target and min number of deals. * iPad, iPhone, all the equipment to work in the field. * Quarterly sales conferences * Medicash cash plan * Pension scheme 4% employer contribution, rising to 5% after 5 years and 7% after 7 years. * Enhanced sick pay 1 week for up to 12 months service, then increases to up to 3 weeks. * 24/7 Access to Health at Work * Sales trips abroad, Monaco, Nice, Miami! * Auto enrolment onto the Group Life Insurance scheme * Bupa individual health care cover after 5 yrs. service * Refer a friend scheme, standard scheme is £500 after probationary period. Some Departments will offer enhanced incentives for roles. *Driver's License required* P970137MA42
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Business Development Manager Greater Manchester
Permanent £55,000 - £60,000 Per Annum
Ref: 970137MA43 Group
FIELD BASED ROLE; Are you an Experience Business Development Manager / Executive Looking for a New Exciting Role? This an amazing and potentially life changing opportunity within an industry leader. You're guaranteed £60,000 in your first year and OTE of £110,000 with top earners up to 150k+ and a car allowance of up to £5k/Company Car which currently are Tesla's or other exciting electric/hybrid cars.Our clients are an award-wining Health and safety, Hr and Employment Law service and have been in business for over 80+ years, supporting Business Owners and Senior Leaders.An amazing opportunity within a Truely sales lead organisation, which has grown from strength to strength and looking to bring on brilliant individuals with a hunger for success to contribute to that growth. In terms of your day to day you'll be: * Self-generating new leads, appointments, and referrals through day-to-day new business activity. * Attending and closing your own sales appointments. * Generate and attend meetings with potential introducers and referral partners. * Achieve quarterly sales targets. * Accurately build, manage, and maintain your sales pipeline. * Thrive on working in a fast paced, target focussed high energy and high reward culture. Ideal Candidate will have: * 4+ years plus track record of selling solutions in a B2B environment (Industry experience NOT required). * Confident in value based/consultative selling. * Ability to sell to different audiences including Business Owners, Board of Directors, and HR Managers. * Experience in a fast-paced environment attending a high volume of weekly meetings. * Previous field-based experience Alongside the opportunity of working with a prestigious organisation, other benefits include; * 22 Days holiday + your birthday off * Company car or car allowance * Bonus scheme, an additional £6k quarterly bonus incentive is available to all BDMs based on hitting a revenue target and min number of deals. * iPad, iPhone, all the equipment to work in the field. * Quarterly sales conferences * Medicash cash plan * Pension scheme 4% employer contribution, rising to 5% after 5 years and 7% after 7 years. * Enhanced sick pay 1 week for up to 12 months service, then increases to up to 3 weeks. * 24/7 Access to Health at Work * Sales trips abroad, Monaco, Nice, Miami! * Auto enrolment onto the Group Life Insurance scheme * Bupa individual health care cover after 5 yrs. service * Refer a friend scheme, standard scheme is £500 after probationary period. Some Departments will offer enhanced incentives for roles. *Driver's License required* P970137MA43
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Senior Mobile App Support Technician Greater Manchester
Permanent £24,000 - £25,500 Per Annum
Ref: 47992LF Group
Are you tech savvy and customer focused?Do you have good customer service and problem-solving ability?Want to work for a vibrant, market leading software company?If you are looking for a new challenge with a good progression pathway, please apply today and we'll be in touch!My Client is recruiting a Senior service desk analyst to help their customers having technical difficulties with their HR software. You must be tech savvy and able to troubleshoot, whilst remaining customer focused. Their clients are at the heart of the business, they want to deliver the best service they can and give every customer the best experience! You must have helpdesk experince within a SaaS business, you will be resolving technical issues for over 80,000 service users having problems with the software/App. You will also be a coach and point of escalation for the rest of the team, so your software knowledge will need to be extensive! if you are an experienced Software SDA who enjoys a fast pace and being a leader within your team, please apply today and we'll be in touch!Responsabilities * Operates as a point of escalation for the service desk. * Supports the team with technical advice and customer service skills. * Supports the Team Lead/Manager with allocation of tasks. * Prioritises workloads for an effective delivery of service. * Provides the team guidance to record and track data for our services. * Conducts QA sessions and provides feedback for service reports. * Fulfils the tasks of a First Line Service Desk Analyst * Always ensure Service Level Agreement adherence (SLA's) * Meets and exceeds Key Performance Indicators (KPI's) The above is not an exhaustive list of responsibilities and successful applicants may be expected to undertake additional tasks to support the Service Team and business needs. Each level of progression carries the caveated requirement to fulfil any previous roles in periods of high demand. What you will get in return * Profit share scheme * Day off on your birthday * Perkbox discounts * Access to Employee Assistance Programme * 25 days' holiday, plus bank holidays. * Pension Plan and Life Insurance. * Company incentives, access to discount schemes. * Holidays increase after 2 and 5 years' service. * Free breakfast every Monday and social sessions on the last Friday of the month with free food and drink - we call this 'Fun Friday'! * Opportunity to expand your knowledge from an experienced, friendly team and progression * Modern working environment in Manchester City CentreINDMANJ
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Up to £35,000 per annum. + £500 per month bonus (OTE £41,000) DescriptionAre you passionate about sales and have a natural knack for teaching others? We are seeking a friendly and motivated Sales Trainer to join our team. As a Sales Trainer, you will play a critical role in ensuring our sales team is equipped with the knowledge and skills needed to succeed. If you have a background in sales and love to see others succeed, we would love to hear from you.In this role, you will develop and deliver training programs to new and existing sales personnel. You will be responsible for training sales reps on our company's products, sales techniques, and customer service strategies. Additionally, you will assess the training needs of the team and provide ongoing coaching and reinforcement to improve their performance. Your ability to motivate and engage others will be crucial in developing top-notch sales reps.Responsibilities * Develop and implement training programs for new and existing sales personnel. * Deliver training sessions on products, sales techniques, and customer service strategies. * Conduct one-on-one coaching sessions to provide feedback and improve sales reps' performance. * Assess the training needs of the sales team and develop customized training plans accordingly. * Stay up to date with industry trends and changes to ensure training content is relevant and effective. * Collaborate with sales managers to identify areas of improvement and provide targeted training solutions. * Evaluate the effectiveness of training programs through assessments and surveys and make adjustments as needed.Requirements * Proven experience in sales, preferably in a training or coaching role. * Excellent communication and presentation skills. * Strong knowledge of sales techniques and customer service strategies. * Ability to motivate and inspire others to achieve their sales goals. * Detail-oriented with strong organizational skills. * Proficiency in using training technologies and tools. * Ability to adapt training content to different learning styles and skill levels. * Bachelor's degree in business or a related field is preferred. Benefits * Month Bonus * Profit share scheme * 25 days' holiday, plus bank holidays * Day off on your birthday * Perkbox discounts * Holidays increase after 2- and 5-years' service. * Pension Plan and Life Insurance * Access to Employee Assistance Programme * Company incentives, access to discount schemeINDMANS
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Up to £35,000 per annum. + £500 per month bonus (OTE £41,000) DescriptionAre you passionate about sales and have a natural knack for teaching others? We are seeking a friendly and motivated Sales Trainer to join our team. As a Sales Trainer, you will play a critical role in ensuring our sales team is equipped with the knowledge and skills needed to succeed. If you have a background in sales and love to see others succeed, we would love to hear from you.In this role, you will develop and deliver training programs to new and existing sales personnel. You will be responsible for training sales reps on our company's products, sales techniques, and customer service strategies. Additionally, you will assess the training needs of the team and provide ongoing coaching and reinforcement to improve their performance. Your ability to motivate and engage others will be crucial in developing top-notch sales reps.Responsibilities * Develop and implement training programs for new and existing sales personnel. * Deliver training sessions on products, sales techniques, and customer service strategies. * Conduct one-on-one coaching sessions to provide feedback and improve sales reps' performance. * Assess the training needs of the sales team and develop customized training plans accordingly. * Stay up to date with industry trends and changes to ensure training content is relevant and effective. * Collaborate with sales managers to identify areas of improvement and provide targeted training solutions. * Evaluate the effectiveness of training programs through assessments and surveys and make adjustments as needed.Requirements * Proven experience in sales, preferably in a training or coaching role. * Excellent communication and presentation skills. * Strong knowledge of sales techniques and customer service strategies. * Ability to motivate and inspire others to achieve their sales goals. * Detail-oriented with strong organizational skills. * Proficiency in using training technologies and tools. * Ability to adapt training content to different learning styles and skill levels. * Bachelor's degree in business or a related field is preferred. Benefits * Month Bonus * Profit share scheme * 25 days' holiday, plus bank holidays * Day off on your birthday * Perkbox discounts * Holidays increase after 2- and 5-years' service. * Pension Plan and Life Insurance * Access to Employee Assistance Programme * Company incentives, access to discount schemeINDMANS
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Business Development Manager Greater Manchester
Permanent £30,000 - £35,000 Per Annum
Ref: 47920TL Group
UP to £35,000 OTE £80,000 TOP earners earn £140,000.Hours of work: Monday - Friday + 1 Saturday every 4 weeks * To sit client demos and generate new business opportunities. * Responsible for achieving monthly KPIs input & output metrics and business revenue targets. * FCA-regulated insurance experience. * Diary management. * Ensure the pipeline is managed daily to promote a dynamic, fast-paced sales journey. * Working as an ally to your peers whilst working collaboratively with dedicated BSCs to ensure high team performance. * Leading from the front to promote high-quality performance and demo bookings via your dedicated BDM. * Be a trusted adviser to ensure a consultative and solution-led approach to product proposals. * To engage and communicate professionally with decision-makers at a senior level. * To build effective relationships with existing customers, by use of probing questioning, clarification, and language. * To add value by positively and enthusiastically discussing our company, brand, values, and products & services to ensure that a professional image is always provided to customers and colleagues. * Maintaining and exceeding the highest standards of professionalism and customer service. * To be accountable for performance at all levels * Self-generate opportunity through social selling and prospect/client referrals. * Achieving targets and business objectives in a fully compliant manner Key Points * Passionate about sales: Whether it's hitting targets, the power of persuasion, or figuring out what makes people tick - sales is what gives you energy! * Excited to be a trailblazer: You will be the first one on the sales team, so you'll be setting the standards in a fast-paced and agile environment. * Results- & Data-driven: You like diving into the numbers and figuring out the WHY behind the results * Proactive, organised and detail-oriented: Sales at Charlie is high-volume, you'll be managing a lot of leads, keeping the momentum of conversations going, and not letting things slip through the net. * A self-starter: You can work alone but also motivate and influence other teams when needed. Benefits * Uncapped monthly commission. * Daily, weekly and monthly incentives * Profit share scheme * 25 days' holiday, plus bank holidays * Day off on your birthday * Perkbox discounts * Holidays increase after 2- and 5-years' service. * Pension Plan and Life Insurance * Onsite GymINDMANJ
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Are you a highly organised individual with excellent communication and customer service skills?Our client is seeking a talented Diary Planner to join the Account Management team in providing excellent Customer Service within a fast paced environment. Want to hear more? Day-to-Day: * To contact existing clients to book their Anniversary appointments with consultants in line with service levels and diary booking guidelines * To ensure that all client service issues whether verbal or written are acknowledged in line with the complaints procedure. * To deliver the administrative duties for the department including rescheduling appointments * To ensure that all client service issues are resolved in a timely manner and at all times focused on client resolution and retention. * To understand all client databases and systems in order to adequately investigate and respond to the client. * Accountability for obtaining a prompt response to client queries, service issues and requests to cancel. * Review of client service issues in order to produce an effective handover where applicable to Credit Control. * Maintenance of client profile including additional sites, change in employee information and undertaking investigations where appropriate. * To receive client and consultant telephone calls and resolve queries, service issues and retention opportunity requests. You: * A "can-do" attitude, a thirst for knowledge and the ability to communicate knowledge effectively within the team. * A team player * Ability to work in a fast paced environment. * Strong time management skills. * Adynamic and flexible approach, as well as the ability to work under pressure. 47729EBR1INDHIN