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If you have a background in workforce or Resource Planning or very strong Admin and customer service experience, then this could be the role for you! Our client is a global professional services provider, offering a HR and H+S advisory service to businesses worldwide. We are looking for a bubbly, outgoing person to join the Workforce Planning team, main duties are managing the diaries of the field-based consultants, booking appointments with clients ensuring the best use of time. This is a very fast paced role, dealing with clients across Ireland so good customer service in a must! If you are looking for a new challenge, and feel you are a good fit, please apply today! Job PurposeTo deliver world class care to exceed our clients' expectations and provide support to our ever-growing client base across Ireland. Job OverviewThe role requires you to excel in enthusiasm and provide great client service as part of our Workforce Planning Team. You will be responsible for scheduling of appointments for a dedicated team of HR and H&S Consultants, ensuring maximum optimisation of consultants' availability. We would like someone who is driven, hardworking and has a strong administrative background. Main Duties * Scheduling of appointments for a dedicated team of HR and H&S Consultants, ensuring maximum optimisation of consultants' availability. * Monitor Consultants' diaries, ensuring bookings are made in line with protocol and cancelled appointments are backfilled as a priority. * Proactively contact clients to check service provision and offer review appointments. * Management of client job lists. * Understand all client databases and systems to adequately service clients. * Manage own workload working from the job list. * Liaise with clients via written correspondence, telephone, and video calls. * Identify and pro-actively contact clients to promote the benefits of our products and service and encourage implementation and usage. * Carry out onboarding appointments with new clients, confirming agreement details, ensuring their registration to software platforms and scheduling consultations with relevant service areas to ensure a smooth onboarding. * Ensure all onboarding processes and procedures are adhered to. What you Bring to the Team * Demonstrative customer service skills with a particular focus on rapport building and relationship management. * Excellent verbal and written communication skills, with the ability to explain processes in a clear, concise and professional manner. * Strong administration skills with the ability to maintain high attention to detail and produce accurate written correspondence. * Ability to prioritise effectively, have high attention to detail and impeccable time management skills. * Demonstrated ability to multi-task and work within tight and changeable timeframes while still maintaining excellent customer service. * Demonstrative customer service skills with a particular focus on rapport building and relationship management. * Excellent verbal and written communication skills, with the ability to explain processes in a clear, concise and professional manner. * Strong administration skills with the ability to maintain high attention to detail and produce accurate written correspondence. * Ability to prioritise effectively, have high attention to detail and impeccable…
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Portfolio are proud to be representing our client, an award winning market leader of HR solutions for SME's. With over 40 years' experience, they are experts in their field and want to expand the HR Advisory team to keep up with demand. We are looking for People Managers, who have a solid background in HR Processes, absence reviews, disciplinaries, decision making and outcomes etc. You don't need a qualification, just strong working experience - the company can help you to achieve your CIPD Level 7! So if you come from a retail / hospitality people manager role, maybe you are looking for a change in hours, or a complete career change, please apply today and we will be in touch to discuss further! Job PurposeThe role of Employment Law Consultant is to provide advice to clients on all aspects of HR and employment law, creating and reviewing bespoke employment and HR documentation as required. Job OverviewThis role is a busy and fast paced position within Employment Services Department and Employment Law Consultants are expected to have an excellent understanding of employment law, with experience relating to policy wording advantageous. This role requires a particular focus on attention to detail and a strong client focus. Main Tasks * Support clients in a timely manner, providing quality advice and providing professional quality documentation, whilst adhering to Peninsula's current policies, procedures, and SLAs. * Actively own and lead cases to resolution, building rapport and relationships with clients with each interaction. * Take responsibility for the management of your workload and diary in accordance with Company protocol. * Liaise with clients via video conference and telephone and email to create bespoke employment documentation in accordance with Peninsula's policies and procedures. You will also be required to undertake face to face meetings when required. * Present HR and employment law training to client and non-client groups via video conference or in person. * Record work via internal computerised systems. * Produce daily and weekly reports as required. * Contribute to a collegiate and knowledge sharing culture, supporting training and development of others, valuing and utilising the different skills and expertise of colleagues. * Ensure knowledge of employment law and HR best practice is continually updated. * Strong understanding of the services offered by the Peninsula Group and the ability to confidently discuss these services with clients, making recommendations as appropriate. * Undertake or provide support with any bespoke projects as requested by Management. * Attend training and team meetings as and when required, to include those which may take place outside your normal working hours/days. * Carry out other tasks as deemed necessary by the company. What you Bring to the Team * Excellent knowledge of employment law and HR * Exceptional communication skills * Professional and confident manner when interacting with clients * Excellent written English * Attention to detail * Ability to prioritise your workload whilst working under pressure * Strong organisational skills * Ability to present information accurately * Excellent word processing…
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Are you an up and coming HR professional wanting to start or progress your career in HR?Are you a master in customer service, attention to detail and you are ready to elevate to the next level?Are you ready to take on a new job that provides a perfect platform to grow yourself and your career then read on…..Portfolio are proud to be exclusively representing one of the UK's market leading professional service providers for HR, Tax, Health and Safety and Reward. We are looking for an experienced HR Advisor to join a vibrant, award-wining, fast growing organisation, dealing with Business owners and their HR needs. Our client is a fun, lively, fast-paced consultancy company who can offer excellent exposure and progression. The role will involve calls and emails with clients advising and consulting on their documentation, if changes are needed or even to create them from scratch so you will need up to date knowledge of current legislation in Employment Law and HR. If you have the relevant knowledge or experience, please apply and we'll be in touch! Job Purpose and overviewWe're looking for a dynamic, motivated, high performing HR professional to work with Croner clients to provide documentation support.The HR Office Documentation Consultant is responsible for providing support to our clients, creating new and amending existing contracts and policies.The role will be office based at the Hinckley office. Day-to-Day Responsibilities * Respond to client requests in line with company SLA * Create the employment documentation or to critique the clients own documentation to meet their needs, in accordance with Croner's policies and procedures * Provide HR support for clients in a timely, efficient and comprehensive manner * Liaise with clients via phone and email and deal with queries as appropriate * Ensure deadlines and targets are met * Attend team meetings, as required * Record work utilising the systems in place What you Bring to the Team * Experience of working in employment law and/or human resource role * Ideally degree level and CIPD qualified * Thorough knowledge of employment practices * Professional approach * Confident manner facing clients and on the phone * Ability to work under pressure * Organisational and time management skills * Excellent attention to detail * Willingness to travel Benefits * It's not all work and no play that's why you get 25 days holiday a year increasing with length of service * Hard work is recognised that's why we will give you a 6 monthly salary increase based on achieving set out KPIs * Career progression - if you want it, it's there for you! * We want you to be the best you can be so we provide regular training delivered by HR experts in their field * If we do well you should too, that's why we share our profits if we hit target each year with a bonus * At Croner we wouldn't dream of letting you work on your birthday, we give you that as an additional day off…
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Telesales- No Cold Calling Greater Manchester
Permanent £22,308 - £22,308 Per Annum
Ref: 46822LF Group
DO YOU HAVE GOOD CUSTOMER SERVICE AND TELESALES EXPERIENCE BUT DON'T LIKE COLD CALLING?ARE YOU LOOKING FOR A NEW ROLE WITH NO HARD SELL, UNCAPPED COMMISSION AND PROGRESSION?IF YOU HAVE A PROVEN B2B UPSELLING OR RETENTIONS BACKGROUND, APPLY TODAY AND WE'LL BE IN TOUCH!Peninsula are recruiting a Telesales consultant to contact existing clients and sell additional services to them. This is an ideal role for someone with telesales experience, who likes sales and high earning potential but doesn't like cold calling!Job OverviewTo be a member of the Health & Safety Face2Face Sales team, your role is to sell the product to our client base. On a daily basis, BSC's call clients who have recently taken advice from Peninsula, and highlight the F2F additional service to them. The BSC would then be responsible for explaining the nature of the service to the individual client (including all of the relevant terms and conditions of the service) and informing them of how using the H&S Face2Face service would benefit them directly. Once a client has agreed to pay the additional fee involved, the BSC role is then to provide a smooth transition into our H&S Services Team (Consultancy & Advisory), to ensure that the matter is dealt with promptly and efficiently. Responsibilities· To make a minimum of 50 outbound calls to H&S Face2Face business prospects;· To reach a minimum of 2 hours talk-time per day, i.e. actual time spent actively contacting and speaking to prospects;· To liaise with the Consultancy & Advisory Service Teams, to ensure that all cases are dealt with promptly ensuring the client receives the best service at all times. What you Bring to the Team· B2B experience is advantageous.· Pro-active and self-motivated attitude towards sales targets: Staff are expected to take responsibility.· Strong customer service experience.· Outgoing personality, with strong organisational skills and a tenacious nature.· Professional and intelligent approach to work.· Good business acumen, articulate, uses initiative.· Strongly focussed on delivering an excellent client experience at all stages.· A positive approach in a fast-moving, busy team environment. benefits· Uncapped monthly commission· 25 days' holiday, plus bank holidays· Day off on your birthday· Cash plan· Holidays increase after 2- and 5-years' service· Pension Plan and Life Insurance· Access to Employee Assistance Programme· Free breakfast every Monday and social sessions on the last Friday of the month with free food and drink - we call this Fab Friday'!· Company incentives, access to discount schemes INDMANJ
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Portfolio are proud to be exclusively representing our Client who are a trusted health and wellbeing network who have been making a positive difference in over 15 million lives, in their search to add an Helpline Counsellor to their team. Our client offers the most comprehensive employee assistance programme on the market, giving 24/7 caring and compassionate support services to employers from organisations of all sizes, across the private, public and non-profit sector.This is a great opportunity to join the industry leading EAP and OH provider & Sunday Times 'Best Places to Work' organisation as a Clinical Psychologist. THE ROLEThis role is an exciting opportunity to act as a clinical psychologist for the organisation, supporting the Specialist Support team in the daily management of the Enhanced Psychological Support (EPS) services. The primary focus is to ensure individuals who are being referred for specialist treatment are supported through triaging referral forms and completing workplace psychological assessments. The role will act as a source of support within the specialist support team - ensuring appropriate actions are taken in line with internal policies and clinical governance. You will have access to clinical support staff and administrative support to help with your caseload, but your main responsibility will be to work one on one with service users to formulate treatment plans and workplace recommendations to support an individual based on their presenting issues and your clinical expertise. Day to Day Responsibilities * Reviewing all referral forms to ensure it is safe and appropriate to complete an initial assessment * Where risk may be identified, completing an initial risk assessment to ensure the individual does not need immediate support * Formulating treatment plans based on your clinical experience and knowledge, following a written assessment * Acting as a source of support, guidance, and expertise to the Specialist Support team * Ensuring consistency across teams when working with risk and safeguarding and ensure that documented notes remain accurate and up to date. * Ensuring bespoke risk processes are always followed. * Contributing to staff development, including delivery of training for the specialist support team and HIPP team * Consulting and supporting any complex cases * Supporting the risk and safeguarding manager in the review and update of internal risk * Ensure all KPIs are adhered to on a daily, weekly, and monthly basis * Maintaining confidentiality and discretion when dealing with any cases, or sensitive information obtained as part of the role WHAT YOU BRING TO THE TEAM * Have Chartered Membership and be HCPC registered * Experience completing assessments * Awareness of practice issues within counselling psychotherapy * Excellent IT skills including use of Outlook, Microsoft Office, PowerPoint, and Excel Excellent communication skills via telephone, face to face and written communications Demonstrate a 'Can Do' attitude and ability to work independently and as part of a team Professional and outgoing personality * Exceptional organisation skills, excellent time management, ability to work to tight deadline/KPIs, and complete project work to a consistently high standard with a…
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Calling all HR professionals and employment enthusiasts! - 12th August start date - 6-8 week training induction Join an award-winning, dynamic consultancy at the forefront of HR, Employment Law, and Health & Safety. Brace yourself for an exhilarating journey as we dive headfirst into an array of innovative projects! If you thrive on adrenaline-pumping challenges and want to be part of a vibrant, expanding team, this is your golden ticket!If you thrive in a challenging environment and seek to contribute to a growing, vibrant team, this is an exceptional opportunity.Portfolio are proud to be exclusively representing one of the UK's longest leading professional service providers for HR, Tax, Health and Safety and Reward. We are looking for experienced HR Advisors to join a vibrant, award-wining, fast growing organisation, who have incredible growth plans and are part of a Global Group.In the role, the successful candidate will give professional HR and Employment Law advice and excellent service to clients across Great Britain and Northern Ireland. Teamwork is important to ensure the advice provided to clients, via telephone and email, is legally compliant and meets the specific needs of the clients' business. In some cases, it may be required to highlight options that are non-compliant and therefore ensure the client is fully aware of the risks of there options.The successful candidate will be given a high level of training, with opportunities to progress and work their way into senior positions. The HR Advisor will also be responsible for: * Supporting clients with legally compliant advice and a personal touch * Guiding clients with all employment law/HR enquiries received * Providing options and being revolutionary with your ideas! * Take ownership and responsibility of cases to resolution * Building rapport and relationships with clients on each interaction * Putting the client first by responding within contractual SLA's * Recording advice accurately against the appropriate cases on the relevant databases * Supporting with advice on documentation and information implementation * Supporting clients in drafting 'ad-hoc' letters where appropriate * Attending legal briefings and internal company training to ensure that advice provided is compliant with our services * Being responsible for your own self-study and being current with changes in legislation and best practice Benefits * Continuous development from Day 1 * 25 Days Holiday + 8 Bank holidays (increases to 28 with service) * Your birthday off - how will you celebrate? * Regular updates on Employment Law so you're always up to date * Competitive salary framework reviewed twice annually * Free EAP for those days when we all need someone to talk to * Private medical with BUPA (with length of service) * Social Committee to arrange fun events * Department budget for a quarterly day out * A senior team that listens to and responds to team feedback * Career Pathways to develop your skills and support your progression through the business P47171LSR4INDHIN
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OverviewWork as part of the operational support and demand team to ensure teams are correctly resourced, including short notice cover, highlighting concerns to Managers, handling client calls (including setting call-backs) and providing accurate reporting on a daily and weekly basis. This role requires you in the office Monday - Friday, 8:45am to 5:15pm. While everyday day will offer a different challenge your core responsibilities will be to: * Assist with the availability of Advisors using the telecommunication application to review individual codes. * Maintain an abandon call rate of below 0.80% and an SLA target of above 99%. * Maintain service metrics by ensuring work is queued and assigned correctly. * Assist the Leadership team with daily, weekly, monthly, and quarterly reporting. * Ensure annual leave is agreed within the departmental cap. * Take inbound calls to reduce the over-flow and abandon rate for the team. * Listen to the customers' needs and set call-backs within a timeline. * Set the expectation for Super Service by letting the client know timeframes. A solid customer service background with help you thrive in this role, alongside: * Excellent organisational and decision-making skills. * Excellent working knowledge of Microsoft office suite. * Ability to thrive in a fast-paced environment. * Highly customer service oriented with a focus on service delivery. * Positive individual with great communication skills at all levels. * Ability to deal with detail, be methodical, analytical, and accurate. * Being a Team player with a can-do attitude. 47968CHINDHIN
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If you have a background in workforce or Resource Planning or very strong Admin and customer service experience, then this could be the role for you! Our client is a global professional services provider, offering a HR and H+S advisory service to businesses worldwide. We are looking for a bubbly, outgoing person to join the Workforce Planning team, main duties are managing the diaries of the field-based consultants, booking appointments with clients ensuring the best use of time. This is a very fast paced role, dealing with clients across Ireland so good customer service in a must! If you are looking for a new challenge, and feel you are a good fit, please apply today! Job PurposeTo deliver world class care to exceed our clients' expectations and provide support to our ever-growing client base across Ireland. Job OverviewThe role requires you to excel in enthusiasm and provide great client service as part of our Workforce Planning Team. You will be responsible for scheduling of appointments for a dedicated team of HR and H&S Consultants, ensuring maximum optimisation of consultants' availability. We would like someone who is driven, hardworking and has a strong administrative background. Main Duties * Scheduling of appointments for a dedicated team of HR and H&S Consultants, ensuring maximum optimisation of consultants' availability. * Monitor Consultants' diaries, ensuring bookings are made in line with protocol and cancelled appointments are backfilled as a priority. * Proactively contact clients to check service provision and offer review appointments. * Management of client job lists. * Understand all client databases and systems to adequately service clients. * Manage own workload working from the job list. * Liaise with clients via written correspondence, telephone, and video calls. * Identify and pro-actively contact clients to promote the benefits of our products and service and encourage implementation and usage. * Carry out onboarding appointments with new clients, confirming agreement details, ensuring their registration to software platforms and scheduling consultations with relevant service areas to ensure a smooth onboarding. * Ensure all onboarding processes and procedures are adhered to. What you Bring to the Team * Demonstrative customer service skills with a particular focus on rapport building and relationship management. * Excellent verbal and written communication skills, with the ability to explain processes in a clear, concise and professional manner. * Strong administration skills with the ability to maintain high attention to detail and produce accurate written correspondence. * Ability to prioritise effectively, have high attention to detail and impeccable time management skills. * Demonstrated ability to multi-task and work within tight and changeable timeframes while still maintaining excellent customer service. * Demonstrative customer service skills with a particular focus on rapport building and relationship management. * Excellent verbal and written communication skills, with the ability to explain processes in a clear, concise and professional manner. * Strong administration skills with the ability to maintain high attention to detail and produce accurate written correspondence. * Ability to prioritise effectively, have high attention to detail and impeccable…
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Sales Floor ManagerSalary on offer up to £42,500 with an OTE of £75,000London Blackfriars - Full Time Office Based!Join my client as a Sales Floor Manager in London, where they're already setting the bar high as industry leaders! Lead their dynamic team to even greater heights, bringing your proven expertise and passion for success. With your influential leadership style and knack for building strong client relationships, you'll play a pivotal role in shaping the future of the organisation. If you're ready to drive innovation in the industry, this is your opportunity to shine as a true leader among leaders. What are we looking for? We are looking for a confident, "hands on" proven, high performing Sales Floor Manager. You will manage a sales team which is responsible for the generation of online demonstrations of our digital services. This is a critical role for the business to sustain and build on its success and rapid growth plans in the UK. The ideal candidate will have a background in managing an outbound telephone-based Sales or Customer Service Team, driving quality and a strong performance in a targeted and dynamic environment. You should not be afraid to challenge the team and should be a confident decision maker. Experience of working in a b2b environment is desirable, although not essential. A pro-active approach to management, coaching, pipeline & campaign planning and driving revenue are a must! Day-to-Day Responsibilities * Recruiting, training, coaching, and managing a high performing telesales team of up to 15 individuals. * Developing & managing the CRM system to optimise data and leads. * To provide daily, weekly, monthly, and quarterly sales figures and MI * To regularly walk the sales floor to drive activity and performance and KPIs. * Manipulate sales data to maximise opportunity. * Campaign management. * To continuously seek to improve sales performance through monitoring all leads, conversions and sales actively. * To introduce fresh incentives to motivate and drive the team. What you Bring to the Team * Track record of managing a telephone-based sales department * Ability to build, manage and drive sales performance in a targeted, entrepreneurial business. * Ability to influence and liaise with all levels up to Directors. * A consultative sales approach. 47388FARINDLON
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Graduate Sales Consultant London Blackfriars27k plus Uncapped Commission and Quarterly Bonus along with amazing team nights out and incentives.Full-time office based - Monday to Friday - 8:45am till 5:30pm.Launch your career in the Heart of London as a Graduate Sales Consultant! Are you a recent graduate with a passion for sales and an appetite for success? Join our dynamic team in the vibrant City of London, where opportunities for growth and innovation await!We're not just offering a job; we're inviting you to be part of a thriving culture that values fresh ideas and fosters professional development. As a Graduate Sales Consultant, you'll kickstart your career in the sales capital of the world. Key Highlights: * Recent graduate hungry for a sales adventure? This is your ticket! * Embrace the buzz of London as you embark on a journey of client engagement and sales excellence. * Learn from industry experts and contribute to our dynamic sales strategies. * Be part of a collaborative team that celebrates success and champions innovation. * Comprehensive training programs led by our Supercoach stars to refine your sales skills. * Professional growth opportunities in the heart of London. * Inclusive and vibrant workplace culture.Seize this opportunity to thrive in the fast-paced world of sales. If you're ready to launch your career as a graduate sales consultant, then APPLY NOW! More about the role…Sales consultant are the key to our continued growth and success, quite simply, the more business you win, the more money you earn. You will be responsible for making outbound calls to business owners, introducing our services, and creating a great opportunity for the business development team to sign up new clients for our services. What do we look for…We're looking for a dynamic and motivated, Graduate Sales Consultant to join our team who will promote our software solutions. Your main marketing tools, with the help of your team and business development managers you will also inherit an existing client base from which you can develop new business.Industry experience is NOT required as full training is provided, but high energy and target focus are pre-requisite for the job. Day-to-Day Responsibilities * Schedule sales opportunities with senior professionals to promote HR Inform * Work with your Business Development Manager to generate a quarterly plan to maximise sales opportunities. * Self-generate new leads, appointments, and referrals through day-to-day new business activity. * Achieve quarterly sales targets. * Accurately build, manage, and maintain your sales pipeline. * Thrive to work in a fast-paced, target-focused high energy and high-reward culture. What you bring to the team * Pro-active and self-motivated attitude towards sales targets: Staff are expected to take responsibility for their individual targets. * Outgoing personality, with strong organisational skills and a tenacious nature * A professional and intelligent approach to work * Good business acumen, articulate, able to manage themselves. Benefits: * 25 Holidays + Bank Holidays * Vibrant Offices in Central London (Looking over the Thames) * Profit Share Scheme * Perk Box Discounts *…