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The role of a Health & Safety Consultant is crucial in ensuring that organizations maintain safe and healthy working environments for their employees.This is a field-based role and a valid G license is required.Here's a breakdown of the key aspects of this role: 1 Providing Advice and Support: As a Health & Safety Consultant, your primary responsibility is to offer guidance, recommendations, and solutions to clients regarding health and safety practices. This involves assessing risks, understanding regulatory requirements, and suggesting measures to mitigate potential hazards. 1 Client Interaction: You'll be actively engaging with clients, both virtually and onsite, to understand their specific needs and challenges. This may include conducting audits, evaluating operations, and providing tailored advice to improve safety standards. 1 Development of Health & Safety Management Systems: You'll work closely with clients to develop comprehensive health and safety management systems tailored to their business operations. This includes drafting relevant policies, procedures, and training programs to ensure compliance with regulations and best practices. 1 Project Work and Collaboration: Alongside your day-to-day client interactions, you may also be involved in larger projects aimed at enhancing health and safety practices or developing new solutions. Collaboration with other consultants is essential to meet client expectations and achieve business objectives. 1 Compliance and Regulatory Knowledge: A deep understanding of Occupational Health and Safety legislation is imperative in this role. You'll need to stay updated on relevant laws and regulations to ensure that clients remain compliant with legal requirements. 1 Education and Experience: A degree or diploma in a relevant field, coupled with a minimum of 5 years of experience in health and safety, is typically required for this role. Additionally, having or pursuing OHS designations demonstrates a commitment to professional development in the field. 1 Communication and Interpersonal Skills: Strong communication and interpersonal skills are essential for effectively engaging with clients, understanding their needs, and conveying complex information in a clear and concise manner. 1 Time Management and Flexibility: Given the dynamic nature of the role, the ability to manage time effectively and adapt to changing client demands is crucial. Flexibility in working hours and readiness to accommodate client schedules are often required. 1 Technological Proficiency: Proficiency in various software tools and platforms, such as Salesforce, is beneficial for managing client interactions, documenting recommendations, and tracking progress. 1 Commitment to Customer Experience: Demonstrating a genuine commitment to providing excellent customer experience ensures client satisfaction and fosters long-term relationships. Overall, the role of a Health & Safety Consultant demands a blend of technical expertise, interpersonal skills, and a dedication to ensuring the well-being of employees in diverse work environments. Education/Experience * A degree or diploma from an accredited college or university * Having or pursuing OHS Designation (example: CRST, CRSP) * Strong knowledge of the Occupational Health and Safety Legislation throughout Canada * A strong background in developing and implementing comprehensive health and safety programs such as, but not limited to, training, auditing, evaluating process risks, safe work procedures program management and managed systems approach…
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HR Graduate Documentation Advisor Leicestershire
Permanent £25,000 - £25,000 Per Annum
Ref: P47017LF Group
Are you an up and coming HR professional wanting to start or progress your career in HR?Are you a master in customer service, attention to detail and you are ready to elevate to the next level?Are you ready to take on a new job that provides a perfect platform to grow yourself and your career then read on…..Portfolio are proud to be representing one of the UK's market leading professional service providers for HR, Tax, Health and Safety and Reward. We are looking for an experienced HR Advisor to join a vibrant, award-wining, fast growing organisation, dealing with Business owners and their HR needs. Our client is a fun, lively, fast-paced consultancy company who can offer excellent exposure and progression. The role will involve calls and emails with clients advising and consulting on their documentation, if changes are needed or even to create them from scratch so you will need up to date knowledge of current legislation in Employment Law and HR. If you have the relevant knowledge or experience, please apply and we'll be in touch! Job Purpose and overviewWe're looking for a dynamic, motivated, high performing HR professional to work with Croner clients to provide documentation support.The HR Office Documentation Consultant is responsible for providing support to our clients, creating new and amending existing contracts and policies.The role will be office based at the Hinckley office. Day-to-Day Responsibilities * Respond to client requests in line with company SLA * Create the employment documentation or to critique the clients own documentation to meet their needs, in accordance with Croner's policies and procedures * Provide HR support for clients in a timely, efficient and comprehensive manner * Liaise with clients via phone and email and deal with queries as appropriate * Ensure deadlines and targets are met * Attend team meetings, as required * Record work utilising the systems in place What you Bring to the Team * Experience of working in employment law and/or human resource role * Ideally degree level and CIPD qualified * Thorough knowledge of employment practices * Professional approach * Confident manner facing clients and on the phone * Ability to work under pressure * Organisational and time management skills * Excellent attention to detail * Willingness to travel Benefits * It's not all work and no play that's why you get 25 days holiday a year increasing with length of service * Hard work is recognised that's why we will give you a 6 monthly salary increase based on achieving set out KPIs * Career progression - if you want it, it's there for you! * We want you to be the best you can be so we provide regular training delivered by HR experts in their field * If we do well you should too, that's why we share our profits if we hit target each year with a bonus * At Croner we wouldn't dream of letting you work on your birthday, we give you that as an additional day off each…
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Portfolio are proud to be representing our client, an award winning market leader of HR solutions for SME's. With over 40 years' experience, they are experts in their field and want to expand the HR Advisory team to keep up with demand. We are looking for People Managers, who have a solid background in HR Processes, absence reviews, disciplinaries, decision making and outcomes etc. You don't need a qualification, just strong working experience - the company can help you to achieve your CIPD Level 7! So if you come from a retail / hospitality people manager role, maybe you are looking for a change in hours, or a complete career change, please apply today and we will be in touch to discuss further! Job PurposeThe role of Employment Law Consultant is to provide advice to clients on all aspects of HR and employment law, creating and reviewing bespoke employment and HR documentation as required. Job OverviewThis role is a busy and fast paced position within Employment Services Department and Employment Law Consultants are expected to have an excellent understanding of employment law, with experience relating to policy wording advantageous. This role requires a particular focus on attention to detail and a strong client focus. Main Tasks * Support clients in a timely manner, providing quality advice and providing professional quality documentation, whilst adhering to Peninsula's current policies, procedures, and SLAs. * Actively own and lead cases to resolution, building rapport and relationships with clients with each interaction. * Take responsibility for the management of your workload and diary in accordance with Company protocol. * Liaise with clients via video conference and telephone and email to create bespoke employment documentation in accordance with Peninsula's policies and procedures. You will also be required to undertake face to face meetings when required. * Present HR and employment law training to client and non-client groups via video conference or in person. * Record work via internal computerised systems. * Produce daily and weekly reports as required. * Contribute to a collegiate and knowledge sharing culture, supporting training and development of others, valuing and utilising the different skills and expertise of colleagues. * Ensure knowledge of employment law and HR best practice is continually updated. * Strong understanding of the services offered by the Peninsula Group and the ability to confidently discuss these services with clients, making recommendations as appropriate. * Undertake or provide support with any bespoke projects as requested by Management. * Attend training and team meetings as and when required, to include those which may take place outside your normal working hours/days. * Carry out other tasks as deemed necessary by the company. What you Bring to the Team * Excellent knowledge of employment law and HR * Exceptional communication skills * Professional and confident manner when interacting with clients * Excellent written English * Attention to detail * Ability to prioritise your workload whilst working under pressure * Strong organisational skills * Ability to present information accurately * Excellent word processing…
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Our client has recently built phase 1 of our new High Intensity Sales application using Lightning Web Components and APEX to provide their Telesales function with a highly customised solution to enable them to work as efficiently as possible and are now both expanding on that and rolling it out to other parts of the group. This role as a Junior Salesforce Developer requires an enthusiastic individual who will help support and deliver this mission.THIS ROLE PAYS UP TO £35,000 AND IS ON SITE 5 DAYS A WEEKDay to Day Responsibilities: * Be the first point of contact for our user community when they are having problems using our custom Salesforce application. * Triage issues relating to the custom application and work with the rest of the team to resolve. * Develop solutions with the rest of the small Salesforce development team to expand the breadth and depth of the application to meet the ongoing and evolving needs of all the Peninsula businesses.What you Bring to the Team: * As a Salesforce professional you will need a minimum of one year's development experience in any of JavaScript, Lightning Web Components, Aura Components and APEX with a good understanding of Salesforce data models. * Enthusiasm in learning more about Salesforce developer tools and plan to undertake salesforce certification in the future. * Team player. * A passion for always building the best possible solution. * Ability to work in a fast-paced environment. * Strong communication skills.INDMANS
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Quality Assurance Analyst Greater Manchester
Permanent £35,000 - £45,000 Per Annum
Ref: 48032NB Group
Portfolio are proud to be exclusively representing an award-wining, Software provider based in the heart of Manchester, providing people solutions to over 50,000 clients worldwide.In this role our client is looking for are looking for a talented Quality Assurant Analyst to join them in Manchester. You will be joining a newly formed cross functional engineering team with a huge appetite to grow. They follow truly agile methodologies that have their people at the very center of their ethos. This role is unique, as the successful candidate will be a part of the founding members of the department who will help fostering and growing a positive culture - you will doubtless have ambitions to grow and expand with the business. THIS ROLE PAYS UP TO £40,000 AND IS ON SITE 5 DAYS A WEEKDAY TO DAY RESPONSIBILITIES * Test applications to the highest level on web and mobile devices * Maintain and improve testing practise * Establishing a clearly defined testing scope * Able to investigate production issues, to its root cause. * Assure that acceptance criteria are met, or descoped with acceptable results. * Assure that releases are of high quality and act as approval to deploy. * Collaborate with the product team members to identify and describe defects. * Ensure that test packs, tooling and methods are updated and maintained. * Support the BA in the elaboration of requirements with the developers. * Take responsibility for non-functional testing. * Write acceptance criteria for features that are executable. * You can measure the coverage of your functional and non-functional testing. * Able to deliver proposed plans with confidence * To be pro-active in suggesting improvements to the system, or new tools or ways of working * Work closely with the team, including stakeholders to recommend and agree technological solutions to meet business requirements * Management of personal training requirements * Provide provision of estimates that are at an appropriate level of fidelity for the phase in the development lifecycle. WHAT YOU BRING TO THE TEAM * At least 2 years' Quality Assurance experience * Understanding the meaning of quality and able to deliver * Understanding pipeline, Continuous Deployment and Integration * Knowledge of agile methodologies * Strong communication skills & stakeholder management * Ability to troubleshooting, analyse and problem-solve * A passion for always providing the best possible service * Being a team player INDMANS
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Marketo Automation Specialist Greater Manchester
Permanent £34,000 - £38,000 Per Annum
Ref: P46917CCR Group
Are you a Marketo maestro ready to join a global brand?Join our clients SaaS powerhouse as a Marketo Automation Specialist and drive impactful marketing campaigns for a worldwide audience. We're looking for a data-driven innovator who can transform insights into action, optimise customer journeys, and scale our automation efforts to new heights. Are you passionate about leveraging the full power of Marketo to fuel business growth, this is the opportunity you've been waiting for! Day to Day * Provide strategic support to the marketing team, setting up and monitoring Marketo campaigns and automations. * Build, manage, and optimize nurture journeys for key prospects and customers, ensuring seamless and effective touchpoints. * Monitor the overall performance and health of our Marketo system. * Leverage automation and AI to enhance lead management processes. * Develop and refine our marketing technology stack, aiming for industry-leading standards. * Deliver weekly and monthly reports on email journeys, measuring performance against targets. * Collaborate with key stakeholders, including the sales team, to understand the funnel and optimize nurture programs.YOU? * Advanced expertise in Marketo, Adobe, HubSpot, or Salesforce Marketing Cloud. * In-depth experience with Adbridge or similar tools to support multi-channel campaigns. * Proficiency in lead scoring and attribution models (last touch and multi-touch) to boost lead pipeline and engagement. * Experience integrating CRM systems with other platforms and automating workflows. * Strong understanding of lead generation metrics and experience in data-driven reporting. * Engagement with the latest trends in marketing technology and a commitment to staying ahead of the curve P46917CCRINDMANS
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Portfolio are proud to be representing our client, a market leading professional services consultancy in their search for a Consultant to conduct HR meetings on behalf of their clients. You will have experience in conducting various meetings such as investigations, disciplinaries, decision making and issuing outcomes including warnings and dismissals. You will need a HR / CIPD Degree or strong experience in people management. Your role will be to support thousands of business owners ensuring compliance and legality, and a fair outcome for both employer and employee. Job PurposeTo deliver an expert HR service virtually via platforms such as Microsoft Teams in order to support our clients in dealing with formal meetings with their employees - conducting and advising on consultancy, capability, disciplinary, grievance and appeal issues as well as investigations and settlement negotiations.Job OverviewWe are looking for personable and confident HR professionals/employment lawyers with good technical skills who can respond to often short-notice assignments and produce thoughtful, legally compliant and well-written reports. The ability to act impartially, identify and quantify risk for our clients and communicate this to them effectively is crucial.Day-to-Day Responsibilities * Attend meetings with clients and their employees as arranged and diarised by an office-based paralegal and either conduct these or support the client to do so, as required. * To undertake mediation, conciliation and other employment relations services as may be requested by clients from time to time. * To provide clients with advice and guidance on their legal position with individual employees or groups of employees, with due regard to your duty of impartiality. * To provide prompt, high quality reports of outcomes within specified time frames and adhere to administrative procedures concerning file management. * Regularly achieve or exceed the hearing targets set by the Face2Face Management team. * Work towards the team objective of obtaining repeat business. What you Bring to the Team * Educated to degree level in HR, law or related business discipline or with substantial professional experience * Background in HR management, consultancy or in employment law * Highly professional presentation, service focussed and personable; quickly able to form good working relationships with people who may be stressed, angry or upset. * A 'can do' approach to challenging situations and problem solving BENEFITS * 25 days' holiday, plus bank holidays * Day off on your birthday * Cash plan for you (and your children, if any) * Holidays increase after 2- and 5-years' service. * Contractual sick pay * Private medical insurance after 5 years' service * Pension Plan and Life Insurance * Pension plan contributions increase after 5- and 7-years' service * Holiday season bonus after 3 years' service * Profit Share Scheme * Season Ticket loan scheme * Cycle to work scheme * Access to Employee Assistance Programme * Free breakfast every Monday and social sessions on the last Friday of the month with * free food and drink - we call this Fab Friday'! * Company incentives, access to discount schemes INDMANJ
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My client is a Global Outsourcing Consultancy Firm that specializes in H&S, HR, and Employment Law Services for Businesses across the UK, they have been providing these services for over 40 years and have huge growth plans in place. Job PurposeTo be responsible for the day-to-day management of Service Issues across PBS UK, being the first point of contact for both client and internal teams to always ensure the highest level of service. Job OverviewThis is a hands-on role with a real focus on delivering exceptional outcomes. You will manage all service issues in line with company SLAs as a minimum requirement, ensuring customer expectations are always managed. You will maintain the highest level of professionalism, whilst focusing on quick and efficient solutions whenever possible. As a Resolution Specialist communication is key to delivering a world-class service both internally and externally. Day-to-Day Responsibilities * To be the key person for receiving client service issues * To ensure that all client service issues whether verbal or written are acknowledged in line with the complaint's procedure. * To ensure that all client service issues are thoroughly investigated through discussion with the client and appropriate internal staff. * To ensure that all client service issues are resolved in a timely manner and at all times focused on client resolution and retention. * To understand all our client databases and systems to adequately investigate and respond to the client. Key Skills * Excellent attention to detail and problem-solving skills * Excellent standard of communication written and verbally * Ability to manage your own time and workload confidently. * Be the first point of contact for both client and internal stakeholders. * Be able to challenge and influence at a senior level. * Have a solution-focused approach, keeping the client updated throughout, going above and beyond to resolve quickly and efficiently, within SLA. * Collaborate and conduct regular meetings across the business to ensure high quality outcomes. * Provide regular updates to the management team on progress. * Ensure appropriate systems are updated correctly for records and reporting purposes * The above is not an exhaustive list of duties and you will be expected to perform different tasks as necessitated by your changing role within the organisation and the overall business objectives of the organisation. Job Goals and Metrics * Ensure all service issues are dealt within departmental SLA. * Average of 30 cases rolling at any one time * Average quality score of Minimum 3.75+ * Talk Time Minimum 2 hours. * Ensure regular updates to management showing trend analysis. * Develop training and support tools to aid improvement. * Have regular face to face catch ups with key departments. * Maintain less than 5% RED as a team. * Share successes and challenges within the business. What you Bring to the Team * A "can-do" attitude, a thirst for knowledge and the ability to communicate knowledge effectively within the team. * Ability to work in a fast-paced environment. * Strong time management skills.…
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Customer Service Advisor Greater Manchester
Permanent £23,000 - £23,000 Per Annum
Ref: 45514FA Group
CLIENT CARE SPECIALIST - QUERIES.Manchester - Office Based - £23k + Profit Share Scheme Are you looking for a Career? But haven't found a company with a career pathway and structure in place? My client is a Global Consultancy Firm that specializes in H&S, HR, and Employment Law Services for Businesses. They have been providing these services for over 40 years and have huge growth plans in place.We are now looking to recruit a Client Support Team Member to join the team to help support the growth of the business. Job OverviewAs part of their client experience team, you will become the first point of contact for any issues or concerns raised whilst achieving and delivering excellence in service, by providing fast client-focused solutions. Day-to-Day Responsibilities * Provide excellent customer service to new and existing Peninsula clients. * To understand all client databases and systems to adequately access the client and service information. * Maintenance of client profiles including additional sites, change in employee information, and undertaking investigations where appropriate. * Rescheduling of cancelled appointments * Management of client task lists * To receive client and consultant telephone & email inquiries and resolve them in line with internal SLAs. To liaise with the Business Development Manager regarding clarification of the client contracted service provision. * Provide feedback to line managers to help improve processes and promote best practices. * To provide comprehensive support to clients on the services they have and look for opportunities to expand the clients' services. * Accountability for obtaining a prompt response to client queries, complaints, and requests to cancel. Job Goals and Metrics * Average of 30 actions per day * Average quality scores of 3.6+ * SLA Management of 99%+ * Minimum of 1 Positive review per month * Minimum talk time of 1.5 hours * All client telephone calls are to be answered in accordance with departmental standards. * All written client correspondence to contain clear, accurate, and thorough information and meet required standards. What You Bring to the Team * A "can-do" attitude * Customer service skills are essential with a particular focus on rapport building and relationship management. * Excellent communication skills, with the ability to communicate with clients and internal stakeholders throughout the business. * Ability to work in a fast-paced environment. * Strong time management skills. * A dynamic and flexible approach, as well as the ability to work under pressure. Benefits: * Profit Share Scheme * Offices Based in the heart of Manchester. * 25 Holidays + Bank Holidays (Increases with service) * Day off on your Birthday * Perk Box Discounts * Christmas Bonus after 3 years * Social Events Throughout the Year * Contributory Pension Scheme * Private Health Insurance after 5 years 45514FAINDMANJ
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Case Management Administrator Greater Manchester
Permanent £23,500 - £24,500 Per Annum
Ref: 47735FAR2 Group
THE OPPORTUNITYThis is a once-in-a-career opportunity for an exceptional professional to join a truly service-led organisation, the industry-leading EAP and OH provider. With an unrivalled track record of incredibly strong year-on-year growth of its subscription model business, my client supports over 80,000 organisations and 13 million lives across the UK & Ireland. THE ROLEYou will be an administrative wizard, who is focused on ensuring high levels of professionalism whilst working 'behind the scenes' of a clinical operation and adhering to internal and client KPIs and SLAs. The case management administration team manages all counselling cases, ensuring cases are processed efficiently, whilst also maintaining their external affiliate network compliance. You will also be expected to monitor the journey of the matching process to ensure the external affiliate network, and internal counsellors, have any relevant coaching and guidance on the company's processes. They will support you and offer a clear progression plan and have guidance on how you can achieve your career goals with them. DAY TO DAY RESPONSIBILITIES * Ensure all counselling cases are matched within 24 working hours and session confirmations are received within 12 working hours. * To monitor, mentor and ensure the affiliate network are working in line with clinical governance and embracing short-term workplace counselling. * Ensure we hold accurate records for affiliate network counsellors, updating system maps and databases when required. * Effectively monitor risk cases in accordance with risk policy * To process and manage additional sessions requests, liaising with counsellors and employers to ensure these are completed within a timely manner. * Work on other projects as reasonably requested. * Ensure all individual and team KPIs are adhered to on a daily, weekly, and monthly basis * To maintain confidentiality and discretion when dealing with any cases, or sensitive information obtained as part of the role * Answering telephone calls and dealing with general departmental enquiries when required WHAT YOU BRING TO THE TEAM * Excellent communication and customer service skills * Self-sufficient, innovative, and driven with the ability to work independently or as part of a team. * Good level of computer literacy (MS Office, Word, Excel, and PowerPoint) * Experience in data entry, scheduling, and diary management (desired but not essential) * Track record of meeting and exceeding KPIs and targets and a desire to instil the same behaviours into the team. * Ability to engage clients, colleagues and management via telephone, face to face or written communications. BENEFITS * 25 days' holiday, plus bank holidays * Day off on your birthday * Holidays increase after 2-and 5- years' service * Contractual sick pay * Private medical insurance after 5 years' service * Pension Plan and Life Insurance * Pension plan contributions increase after 5- and 7-years' service * Holiday season bonus after 3 years' service * Profit share scheme * Season ticket loan scheme * Cycle to work scheme * Access to Employee Assistance Programme * Free breakfast every Monday and social sessions on the last Friday of the month with…