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Health & Safety Advisor Greater Manchester
Permanent £26,000 - £28,000 Per Annum
Ref: P45984LSR5 Group
My client an award-winning global consultancy, outsourcing the best Health and Safety services to businesses across the UK and Ireland are growing... believing in what they do with a clear commitment across a wide range of sectors, they are keen to grow the team with big plans for this year! Join an organisation with a supportive and engaging working environment, giving individuals the best opportunity to excel and grow within themselves and their career! * Are you passionate about health and safety and looking to join an inspired and motivated team? * Opportunity to further grow and develop your career within H&S?Job PurposeTo support Business Development Managers by online video sales meetings by providing Health & Safety advice to prospective clients throughout different sectors across Great Britain, with the aim of showcasing our services so that clients will subscribe to the service. Job OverviewThe role requires you to work in a team providing legally compliant solutions to prospective clients during sales meetings by online video with our Business Development Managers. You will advise on all aspects of Health & Safety in order to support the business needs of the individual prospect, whilst highlighting the support with compliance that we that we provide them with if they become a client. You will also support our BDMs with H&S advice via telephone and email. Day-to-Day Responsibilities * To partake in sales meetings with our BDMs via video link or telephone, and support with the sales process pre, during and post appointment. To provide initial guidance on any live issues the prospect may have, to showcase & demonstrate the service and excellent expertise on offer and to explain what more we can provide if the prospect comes on board. * Ensure that personal knowledge of Health & Safety legislation, best practice, initiatives & developments are continually updated. * Develop positive working relationships and maintain proactive contact with Business Development Managers and BSTs in relation to prospective clients. * To log all advice accurately onto the bespoke internal system, taking ownership and responsibility for handing over cases to the relevant Health & Safety teams and ensuring the case is handled in line with initial advice. To ensure the necessary updates are made on the Salesforce system. * Review client H&S documentation and provide advice accordingly.What you Bring to the Team * A "can-do" attitude, a thirst for knowledge and the ability to communicate knowledge effectively within the team. * You will be expected to have relevant H&S qualifications, these are to be maintained and developed as needed * Ability to work in a fast paced environment. * Strong communication skills. * A dynamic and flexible approach, as well as the ability to work under pressure. * Pride in delivering a high quality service and genuine desire both to resolve issues for clients by providing efficient, pragmatic solutions, and to promote the wider service to help drive sales. Benefits * 25 Days holiday rising to 27 Days after 2 years and 28 Days after 5…
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Portfolio are proud to be exclusively representing our award-wining, multinational professional services client in their search for a Senior Software Engineer. The ideal candidate will have: * Open, collaborative mindset with a keen eye for detail and an inquisitive mind * Comfort collaborating or leading in solving complex problems to deliver meaningful improvements for our customers. * Initiative in solving and pre-empting production issues * Passion for learning new technologies and ways of working. * Contribute to maintaining and instilling learning culture in the team. * Leadership in areas of innovation through investigation and evidence-based analysis * Understanding of Agile principles and experience in iterative, incremental delivery * Excellent time-management, verbal, and written communication skills * Willingness to collaborate across the business as "go-to" person on initiatives that make an impact to our customers. * Professional experience in programming in two or more languages, preferably using test-driven and Object-Oriented methodologies (we use Laravel, Drupal and Typescript amongst others) * Ability to deliver semantically correct, performant, responsive frontend code. * Experience enhancing application performance and security. * Knowledge of or experience configuring CI/CD pipelines. * Familiarity with serverless applications, headless or microservices architecture * Knowledge of DevOps, DevSecOps and Quality Engineering practices. P1116889NBR2INDMANS
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Are you an experienced and conscientious individual with a passion for health and safety?Are you seeking a role which offers you flexibility a clear career pathway, packed with growth and development?Portfolio are pleased to be working exclusively with an established global consultancy to recruit a new Health and Safety Consultant to add to their growing team!We have just partnered up with an award-winning consultancy group, to support with their search...Providing only the best Health and Safety advice, guidance and support... to a diverse portfolio of clients across the globe... truly believing in what they do with a clear commitment across a wide range of sectors, they are keen to grow the team with big plans for the future!Whether you have got consultancy experience or not, they want individuals that think differently about Health and Safety and those who will strive every day to create moments of magic for their clients. If so, we want to hear from you..You will take lead on carrying out Health & Safety contractual service visits, providing documentation and advice and assistance as required. The Health & Safety Department are looking for hardworking Health and Safety professionals with a high level of technical knowledge and experience. You will have the ability to build strong relationships with your clients and deliver a high-quality, cost-effective consultancy service.Ideally you will be educated to degree/diploma level at GradIOSH or CMIOSH level. Day-to-Day * Always conduct yourself in a professional manner (including appearance, use of PPE, communication etc.) ensuring that you comply with both company and departmental policies, procedures and protocols. * Visiting clients and providing an in-person experience, to support and advise where necessary * Experience in investigation of incidents, accidents and recommending preventative measures * Undertake health and safety visits to client's premises in accordance with departmental protocols and contract requirements, in particular where SLA's are in place * Submit any relevant reports or other such associated documents in accordance with client demand and departmental protocols * Advise and instruct clients in the use of Health and Safety Management systems and other relevant technical documents and online services * Act as the clients personal H&S lead to support and streamline any processes or queries. * Advise clients on matters of Health and Safety standards and best practice affecting their business * Manage time effectively to provide an effective and efficient service to clients * Attend company meetings, courses etc. when required to update and maintain professional skills/knowledge * Look after your company vehicle in the appropriate manner by maintaining cleanliness and security * Supporting the client through effective crisis management where required You? * Comprehensive knowledge of Health and Safety rules and regulations. * Excellent communication and relationship building personality. * Confident in providing practical solutions to clients in relation to H&S. * Deliver a high-quality consultancy service with commercial boundaries. * Ability to work autonomously and as part of a team. * Flexible and adaptable, able to respond to ongoing changes * Good organisational and problem-solving skills. *…
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Reporting to the Head of Development and Demand, you'll leverage your analytical skills and organisational prowess to enhance departmental efficiency and employee experience! Leading a team of first response/resource planners, you'll ensure top-notch service for our clients, manage performance, and identify training needs! You'll play a pivotal role in planning, scoping, and executing key projects to boost operational efficiency and service delivery - want to know more? Day to Day * Lead projects from inception to completion, collaborating with senior leadership on updates. * Continuously improve and streamline internal protocols. * Use scheduling systems to ensure optimal staff availability and reduce abandoned calls. * Oversee holidays, absences, shifts, and cover plans, ensuring seamless operations. * Provide exceptional service, managing a high volume of inbound calls and setting appropriate actions. * Train and lead the Workforce Planning and Demand team, ensuring all tasks are completed efficiently. * Handle HR tasks, manage records, and ensure accurate data entry. * Assist in generating daily, weekly, monthly, and quarterly reports. YOU? * Ability to think outside the box and take initiative. * Drive and support your team to achieve peak performance. * Thrive in a fast-paced, dynamic environment. * Prioritize effectively and manage your time well. * Highly organized with a pragmatic approach. * Strong communication and interpersonal skills. * High level of reliability and discretion. * Proficient in Microsoft Office and other relevant technologies. 47939CCINDHIN
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Are you an experienced Customer Service / Call Centre Team Leader looking for a new challenge?Do you always put the customer first while creating a happy, supportive environment for your team? If you have at least 1 year customer service team management experience, preferably within a software company, please apply today and we'll be in touch! We are looking for an experienced Customer Service / Call Centre team Leader to manage a team of 10 Account managers. Working with the Onboarding team you will be responsible for all coaching, QA, KPI's as well as HR issues. We are looking for someone who is very hands on and visible, who doesn't mind getting stuck in when needed and help with escalations, demo's of the software / platform and supporting their team! Role DescriptionSupport the BrightHR Activation and Engagement Specialist team, encouraging best practice and Service Level Adherence (SLA). Meet and exceed all personal KPIs and drive the Support team to deliver against their own objectives. Contribute to team activities, leading by example and encouraging colleagues to follow suit. Be available to assist in resolving complex technical queries and complaints and assist the Onboarding Manager in identifying career progression and training opportunities. Main Responsibilities * Deliver a "best in class" service to all new and existing clients, producing work to an excellent quality and ensuring 100% task completion. * Provide daily and weekly MI on team performance KPI and SLA adherence to team and senior stakeholders. * Provide feedback to the team on both positive and negative service issues, giving praise to individuals where due. * Conduct at least 4 weekly call quality assessments and provide timely feedback and coaching to team. * Lead the Engagement Team to achieve minimum 50% onboarded clients within 30 days from registration. * Develop and guide the Activation Team to deliver minimum 80% activated clients. * Contribute to 5-star online reviews and positive feedback and always provide an excellent customer service. * Identify individual training needs/performance issues and assist the Head of Onboarding & Engagement Manager in implementing career development plans/performance management plans where necessary. * Be available to resolve complex complaints within contractual SLA and adherence/behaviours are always met. * Ensure processes are followed and provide suggestions for improvement where processes are failing. * Conduct BrightHR demos to prospect clients ensuring feedback is provided to the Business Development Managers. * Delegate tasks to individuals to ensure that the team is operating efficiently and to maximum capacity. * Conduct all internal and external training sessions where required across the Peninsula Group. The above is not an exhaustive list of responsibilities and the successful candidate will be expected to carry out duties, outside of their usual role. These duties may include out of hours/ weekend working to suit the needs of the business. The successful candidate should possess the following skills and experience: * Excellent customer service skills * Strong leadership skills * The ability to present information confidently and accurately * Minimum 1 years team management…
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OverviewWork as part of the operational support and demand team to ensure teams are correctly resourced, including short notice cover, highlighting concerns to Managers, handling client calls (including setting call-backs) and providing accurate reporting on a daily and weekly basis. This role requires you in the office Monday - Friday, 8:45am to 5:15pm. While everyday day will offer a different challenge your core responsibilities will be to: * Assist with the availability of Advisors using the telecommunication application to review individual codes. * Maintain an abandon call rate of below 0.80% and an SLA target of above 99%. * Maintain service metrics by ensuring work is queued and assigned correctly. * Assist the Leadership team with daily, weekly, monthly, and quarterly reporting. * Ensure annual leave is agreed within the departmental cap. * Take inbound calls to reduce the over-flow and abandon rate for the team. * Listen to the customers' needs and set call-backs within a timeline. * Set the expectation for Super Service by letting the client know timeframes. A solid customer service background with help you thrive in this role, alongside: * Excellent organisational and decision-making skills. * Excellent working knowledge of Microsoft office suite. * Ability to thrive in a fast-paced environment. * Highly customer service oriented with a focus on service delivery. * Positive individual with great communication skills at all levels. * Ability to deal with detail, be methodical, analytical, and accurate. * Being a Team player with a can-do attitude. 47968CHRINDHIN
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Telesales - No Cold Calling Greater Manchester
Permanent £22,308 - £22,308 Per Annum
Ref: 46822LF Group
DO YOU HAVE TELESALES EXPERIENCE BUT DON'T LIKE COLD CALLING?ARE YOU LOOKING FOR A NEW ROLE WITH NO HARD SELL, UNCAPPED COMMISSION, MONTHLY BONUS AND PROGRESSION?IF YOU HAVE A PROVEN B2B UPSELLING OR RETENTIONS BACKGROUND, APPLY TODAY AND WE'LL BE IN TOUCH!Peninsula are recruiting a Telesales consultant to contact existing clients and sell additional services to them. This is an ideal role for someone with telesales experience, who likes sales and high earning potential but doesn't like cold calling!Job OverviewTo be a member of the HR Sales team, your role is to sell the product to our client base. On a daily basis, BSC's call or take calls from clients who have an immediate need for HR advice, and highlight the F2F additional service to them. The BSC would then be responsible for explaining the nature of the service to the individual client (including all of the relevant terms and conditions of the service) and informing them of how using the HR Face2Face service would benefit them directly. Once a client has agreed to pay the additional fee involved, the BSC role is then to provide a smooth transition into our HR Services Team (Consultancy & Advisory), to ensure that the matter is dealt with promptly and efficiently. Responsibilities· To make a minimum of 50 outbound calls to H&S Face2Face business prospects;· To reach a minimum of 2 hours talk-time per day, i.e. actual time spent actively contacting and speaking to prospects;· To liaise with the Consultancy & Advisory Service Teams, to ensure that all cases are dealt with promptly ensuring the client receives the best service at all times. What you Bring to the Team· B2B experience is advantageous.· Pro-active and self-motivated attitude towards sales targets: Staff are expected to take responsibility.· Strong customer service experience.· Outgoing personality, with strong organisational skills and a tenacious nature.· Professional and intelligent approach to work.· Good business acumen, articulate, uses initiative.· Strongly focussed on delivering an excellent client experience at all stages.· A positive approach in a fast-moving, busy team environment. benefits· Uncapped monthly commission· 25 days' holiday, plus bank holidays· Day off on your birthday· Cash plan· Holidays increase after 2- and 5-years' service· Pension Plan and Life Insurance· Access to Employee Assistance Programme· Free breakfast every Monday and social sessions on the last Friday of the month with free food and drink - we call this Fab Friday'!· Company incentives, access to discount schemes. Free on site gym. Subsidised car parking INDMANJ
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We are on the lookout for a driven and highly organised Events Lead to join our clients growing team, nestled in the heart of Manchester!Working for a renowned global SaaS brand, you will be supporting the Digital Events Manager to plan and execute engaging webinars and in-person events!The successful candidate will have a solid background of planning and coordinating both online and in-person events! As the Events Lead, you'll be at the heart of our event operations, managing everything from webinars to in-person conferences across the UK and Ireland. Ensuring every event runs like clockwork and hits all the right targets. You'll collaborate closely with our marketing and sales teams to drive lead generation and revenue, taking full ownership of the webinar plan and overseeing event execution from start to finish. Day to Day * Partner with the Events Manager to roll out a comprehensive events plan. This includes managing a packed schedule of live and simulated webinars, as well as high-profile in-person conferences. * Take the reins on all webinar operations, from pre-event setup to post-event analysis. * You'll handle everything-scheduling, hosting prep calls, supporting speakers, and more-to ensure seamless execution and optimal performance. * Craft and implement sales strategies, launch new webinar series, and create sales support materials. Your efforts will directly contribute to hitting our lead and revenue goals. * Work with subject matter experts to develop engaging webinar content that positions us as thought leaders and drives sales opportunities. * Oversee the logistics for in-person events, including booth setup, promotional materials, and team travel. You'll also ensure our sales teams are fully prepared with pre-event toolkits and briefings. * Keep our teams in the loop with regular reports on event performance, leads, and KPIs. You'll support the Events Manager in analyzing results to continually improve our strategy. YOU? * End-to-end event management experience, particularly in webinars and in-person conferences. * Proficient with webinar platforms like GoToWebinar, Goldcast, or ON24. * Essential, with a preference for experience in B2B software environments. * Excellent communication skills and the ability to work seamlessly across teams. * You thrive in fast-paced settings, managing multiple projects with tight deadlines. * You're not just organized-you're also strategic, with a strong understanding of commercial targets and the drive to meet them. 58787CCINDMANS
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Calling all Social/Community Managers!Are you a dynamic, strategic, and creative social/community manager? We want you to lead our clients social media growth - elevating all presence! You will manage, maintain and optimise our client's social media channels such as LinkedIn, TikTok, Meta and more. Equally responsible for overseeing all review sites such as Glassdoor, Google and so on...If this sounds like you, then we want to hear from you! YOU?You will have a strong background in social media & platform community management from editorial scheduling, channel profile optimisation, issues management to applying different tactics by channel to drive improved engagement and conversion. You are an excellent communicator in both verbal and written formats and can tailor your communication style by channel and audience type. * Proven experience in social media management * Excellent communication skills * Strong analytical and technical abilities * Creative and innovative thinker * Highly organized with a can-do attitude * Familiarity with social media tools and SEO Join us and drive our digital community to new heights! Apply now! 970592CCR2INDMANS
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Resolution Specialist£24,000 - £26,000 - Office based - Mon-FriHinckleyDo you have excellent communication skills and a desire to provide excellent customer service?Are you someone who enjoys working under pressure in a fast paced environment? Job OverviewOur client is looking for an enthusiastic Resolution Specialist to join as part of their client experience team. Become the first point of contact for any issues or concerns raised whilst achieving and delivering excellence in service, by providing fast membership focused solutions. Accountable for our client's online reputation, managing online reviews in accordance with business processes. Day-to-Day Responsibilities * To be the key person for receiving member complaints and retention opportunities * To be the key person for responding to all online reviews for the business * To ensure that all member service issues whether verbal or written are acknowledged in line with the complaints procedure * To ensure that all online reviews are dealt with efficiently and professionally to a high standard * To escalate any negative online reviews through the correct channels of the complaints process * To ensure that all member service issues are thoroughly investigated through discussion with the member and appropriate internal staff * To ensure that all member service issues are resolved in a timely manner and at all times focused on member resolution and retention * To understand all member databases and systems in order to adequately investigate and respond to the member * Accountability for obtaining a prompt response to member queries, service issues and requests to cancel * Review of member service issues in order to produce an effective handover where applicable to Credit Control * Maintenance of member profile including additional sites, change in employee information and undertaking investigations where appropriate * To liaise with the Business Development Manager regarding clarification of the members contracted service provision * To contact members to activate their account and book the initial appointments with consultations in line with service levels and diary booking guidelines. * To receive member and consultant telephone calls and resolve queries, service issues and retention opportunity requests What you Bring to the Team * A "can-do" attitude, a thirst for knowledge and the ability to communicate knowledge effectively within the team * Ability to work in a fast paced environment * Strong time management skills * A dynamic and flexible approach, as well as the ability to work under pressure Apply now!! 47997EBINDHIN