45 Jobs
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Complaints Handler 5 days a week in office 23k - 24k Based in Hinckley Are you a dynamic individual with a knack for communication and a passion for problem-solving? We are looking for a motivated Complaints Handler to join our client's head office in Hinckley. Why This Role?You will be instrumental in maintaining cash collections and reducing overdue debt, ensuring the financial health of the organisation. What We're Looking For: * A bright, confident, and positive individual who thrives in a fast-paced environment * At least two years of experience in customer service or account collection * Exceptional negotiation skills and a pragmatic approach to problem-solving Your Daily Responsibilities: * Engage with clients about their overdue accounts * Address payment and service queries, mainly over the phone * Deliver "Super Service" in every interaction, maintaining detailed records * Process debit/credit card payments efficiently * Collaborate with the team to streamline client accounts and internal processes * Handle account adjustments and provide comprehensive case histories when necessary What You'll Achieve: * Meet and exceed cash collection and outbound call targets * Ensure timely and accurate completion of credit control tasks * Maintain high levels of attendance and punctuality If you are ready to rise to the challenge and excel in a role that values excellence in service and financial acumen, apply now and join our dedicated team! 47603CHINDHIN
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Business Development Manager Greater Manchester
Permanent £28,000 - £32,000 Per Annum
Ref: 47903CH Group
Business Development Manager Based in Manchester City 100% office based, Monday - Friday Base salary 28k - 32k, OTE 48k - 56k annually The Role:Do you have a passion for building and nurturing relationships? As a Business Development Manager, you'll play a pivotal role in expanding our client's intermediary portfolio. Your will enhance sales through deep understanding and strategic promotion of the products and services, ensuring unparalleled service to clients and intermediaries.Key Responsibilities: * Portfolio Growth: Proactively manage and grow the intermediary portfolio by creating and delivering compelling sales pitches to new clients. * Client Engagement: Develop and nurture relationships with existing and new intermediaries through regular outreach, meetings, and training sessions. * Sales & Service Management: Handle inbound and outbound calls and emails, converting these interactions into new sales opportunities. Provide exceptional broker care by addressing sales and service queries promptly. * Strategic Planning: Collaborate closely with the Head of Intermediaries to ensure sales targets are met and exceeded. Manage your workload effectively to maintain high service levels. * Target Achievement: Meet and exceed personal new business targets, leveraging your broker portfolio to maximise sales potential.What You Bring to the Team: * Attention to Detail: Exceptional written skills and accuracy in communication, ensuring clear and consistent messaging both internally and externally. * Strong Communication: Ability to communicate effectively with diverse stakeholders at all levels, adapting your style as needed. * Confidence & Drive: Thrive in a target-driven environment, demonstrating confidence in engaging with various stakeholders. * Organisational Skills: Excellent time management and prioritisation skills to handle multiple tasks efficiently.If you're ready to take on a challenging and rewarding role that combines strategic sales management with exceptional client service, we want to hear from you! INDMANJ
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Senior Complaints Handler Greater Manchester
Permanent £25,000 - £28,000 Per Annum
Ref: 47972LSR Group
Senior Complaints Handler - Salary: £25,000Calling all Customer service superstars! We are seeking a professional and motivated Customer Service professional to join a leading SaaS brand in Manchester! Role DescriptionProviding a super-duper service to new and existing clients through critical care support, by identifying "at risk" accounts and pro-actively contacting to offer support, additional training and resolving service issues relating to the software, sale or customer service. Increase engagement and retention rates and improve client sentiment and online reputation. Main Responsibilities * Take ownership of all service issues, identifying the root cause and offering a suitable resolution to any concerns raised * Take ownership of technical and compliance related complaints ensuring that all procedures are followed accurately and the relevant internal contacts are notified of any risk * Identify and pro-actively contact "at risk" clients to promote the benefits of our products and service and encourage implementation and usage * Provide feedback to sales and service agents, to help improve efficiencies, processes and promote best practice * Help to improve client sentiment and online reputation by pro-actively contacting dissatisfied users Skills and Experience * Customer service experience is essential * The ideal candidate will have some soft sales skills including the ability to handle objections and make recommendations based on client needs * Must have excellent listening skills and be able to communicate with clients and users of varying technical ability * The ability to work in a fast paced environment Benefits * Profit Share Scheme * 25 Holidays + Bank Holidays (Increases with service) * Day off on your Birthday * Access to Employee Assistance Programme * Free breakfast every Monday and social sessions on the last Friday of the month with free food and drink - we call this 'Fun Friday'! * PerkBox Discounts * Christmas Bonus after 3 years * Social Events Throughout Year * Contributory Pension Scheme * Private Health Insurance after 5 years 47972LSRINDMANJ
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My client is a market-leading provider of Information Services and Solutions for professionals is Accounting, Audit, Tax, H&S and Business. This is an ideal role for an experienced auditor with strong technical knowledge, excellent writing skills and a keen interest in media/publishing to join an expert and enthusiastic Audit and Accounting (A&A) author team. Job Purpose:The A&A technical writer team are responsible for writing and reviewing content for the A&A segment They work with commercial, sales, IT, and editorial teams to innovate the way that content is delivered to maximise the value to our clients. The team also deliver technical and product training and are expected to be active members of external technical committees, for example at ICAEW. Day to Day Responsibilities as a Senior Audit Technical Writer: * Take responsibility for certain audit and practice management products. * Get involved in supporting commercial and content partnerships for example with audit software companies. * Lead transformation projects for content, products, and processes. * Research and perform or review authoring update work on the A&A products as appropriate for the candidate's expertise and the roles of other team members. This could include: * commentary, insights, and analysis. * tools including audit programmes, model accounts and disclosure checklists. * online training materials (podcasts, videos, recording audio, preparing slides and notes). * contributing articles for news updates, Accountancy Daily and social media. * UK GAAP and IFRS presentation, measurement, and disclosure. * company law and corporate governance; and * practice management guides and tools. * Maintain and expand external networks through social media, webinars, training, sales demos and technical committees. * Work with external expert authors and panel members in practice. * Instruct editorial/production support teams and review output within tight publishing deadlines. * Provide insight and leadership to other team members maintaining accounting/auditing standards and company legislation on Croner-i Navigate platform to ensure that new content is added when needed and editorial notes are up to date. * Answer product queries and assist client experience and sales teams with demos and training. What you bring to the team: * Qualified ACA, ACCA, FCA or FCCA. * Experience of working within an accounting practice environment, typically within the audit function. * Professional knowledge of and strong technical grounding in the areas of auditing and IFRS and UK GAAP accounting, ethics, quality, and risk. * Proven writing and presentation skills, including the ability to convey complex themes in an accessible way to a variety of audiences with varying levels of expertise. * Strong excel, word and IT skills and experience in audit software. * Interest in media/publishing. * Confident in helping clients. * Superb teamwork and communication. Employee Benefits: * 25 Holidays + Bank Holidays * Vibrant Offices in Central London (Looking over the Thames) * Profit Share Scheme * PerkBox Discounts * Social Events Throughout Year * Contributory Pension Scheme * Private Health Insurance after 5 years P967616LSR19INDLON
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Calling all HR professionals and employment enthusiasts! Join an award-winning, dynamic consultancy at the forefront of HR, Employment Law, and Health & Safety. Brace yourself for an exhilarating journey as we dive headfirst into an array of innovative projects! If you thrive on adrenaline-pumping challenges and want to be part of a vibrant, expanding team, this is your golden ticket!If you thrive in a challenging environment and seek to contribute to a growing, vibrant team, this is an exceptional opportunity.Portfolio are proud to be exclusively representing one of the UK's longest leading professional service providers for HR, Tax, Health and Safety and Reward. We are looking for experienced HR Advisors to join a vibrant, award-wining, fast growing organisation, who have incredible growth plans and are part of a Global Group.In the role, the successful candidate will give professional HR and Employment Law advice and excellent service to clients across Great Britain and Northern Ireland. Teamwork is important to ensure the advice provided to clients, via telephone and email, is legally compliant and meets the specific needs of the clients' business. In some cases, it may be required to highlight options that are non-compliant and therefore ensure the client is fully aware of the risks of there options.The successful candidate will be given a high level of training, with opportunities to progress and work their way into senior positions. * Vacancy 1 - 9pm - 7am (4 on 4 off) * Vacancy 2 - 9pm - 7am Wednesday to Saturday for 2 weeks then Tuesday to Friday for 2 weeks * Vacancy 3 - Saturday 7am - 5pm The HR Advisor will also be responsible for: * Supporting clients with legally compliant advice and a personal touch * Guiding clients with all employment law/HR enquiries received * Providing options and being revolutionary with your ideas! * Take ownership and responsibility of cases to resolution * Building rapport and relationships with clients on each interaction * Putting the client first by responding within contractual SLA's * Recording advice accurately against the appropriate cases on the relevant databases * Supporting with advice on documentation and information implementation * Supporting clients in drafting 'ad-hoc' letters where appropriate * Attending legal briefings and internal company training to ensure that advice provided is compliant with our services * Being responsible for your own self-study and being current with changes in legislation and best practice Benefits * Continuous development from Day 1 * 25 Days Holiday + 8 Bank holidays (increases to 28 with service) * Your birthday off - how will you celebrate? * Regular updates on Employment Law so you're always up to date * Competitive salary framework reviewed twice annually * Free EAP for those days when we all need someone to talk to * Private medical with BUPA (with length of service) * Social Committee to arrange fun events * Department budget for a quarterly day out * A senior team that listens to and responds to team feedback * Career Pathways to…
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Health & Safety Advisor Greater Manchester
Permanent £26,000 - £28,000 Per Annum
Ref: P45984LSR5 Group
My client an award-winning global consultancy, outsourcing the best Health and Safety services to businesses across the UK and Ireland are growing... believing in what they do with a clear commitment across a wide range of sectors, they are keen to grow the team with big plans for this year! Join an organisation with a supportive and engaging working environment, giving individuals the best opportunity to excel and grow within themselves and their career! * Are you passionate about health and safety and looking to join an inspired and motivated team? * Opportunity to further grow and develop your career within H&S?Job PurposeTo support Business Development Managers by online video sales meetings by providing Health & Safety advice to prospective clients throughout different sectors across Great Britain, with the aim of showcasing our services so that clients will subscribe to the service. Job OverviewThe role requires you to work in a team providing legally compliant solutions to prospective clients during sales meetings by online video with our Business Development Managers. You will advise on all aspects of Health & Safety in order to support the business needs of the individual prospect, whilst highlighting the support with compliance that we that we provide them with if they become a client. You will also support our BDMs with H&S advice via telephone and email. Day-to-Day Responsibilities * To partake in sales meetings with our BDMs via video link or telephone, and support with the sales process pre, during and post appointment. To provide initial guidance on any live issues the prospect may have, to showcase & demonstrate the service and excellent expertise on offer and to explain what more we can provide if the prospect comes on board. * Ensure that personal knowledge of Health & Safety legislation, best practice, initiatives & developments are continually updated. * Develop positive working relationships and maintain proactive contact with Business Development Managers and BSTs in relation to prospective clients. * To log all advice accurately onto the bespoke internal system, taking ownership and responsibility for handing over cases to the relevant Health & Safety teams and ensuring the case is handled in line with initial advice. To ensure the necessary updates are made on the Salesforce system. * Review client H&S documentation and provide advice accordingly.What you Bring to the Team * A "can-do" attitude, a thirst for knowledge and the ability to communicate knowledge effectively within the team. * You will be expected to have relevant H&S qualifications, these are to be maintained and developed as needed * Ability to work in a fast paced environment. * Strong communication skills. * A dynamic and flexible approach, as well as the ability to work under pressure. * Pride in delivering a high quality service and genuine desire both to resolve issues for clients by providing efficient, pragmatic solutions, and to promote the wider service to help drive sales. Benefits * 25 Days holiday rising to 27 Days after 2 years and 28 Days after 5…
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Are you an experienced Customer Service professional looking to join a company where you can build a career, and will invest in your development? The Portfolio Group have a phenomenal opportunity on the table.. we are looking for a talented Customer Service Advisor to join a vibrant company with incredible growth plans who have won many awards such as the 'Feefo Platinum trusted service award 2021'. We are currently supporting one of the UKs longest leading information resource business for HR, Tax & Accounting Professionals. Part of a Global Group that have a multimillion-pound turnover year on year that keeps on growing. As a Customer Service Advisor you will focus on delivering excellent service, providing fast membership focused solutions; Accountable for managing online reviews and our clients' online reputation. Day-to-Day Responsibilities as an Customer Service Advisor: * Ensuring all online reviews are dealt with efficiency and professionally to a high standard * Escalating any negative online reviews through the correct channels of the complaints process * Ensuring all member service issues are resolved in a timely manner * Managing and responding to all online reviews for the businessWhat you Bring to the Team * A "can-do" attitude, a thirst for knowledge and the ability to communicate knowledge effectively within the team. * Ability to work in a fast paced environment. * Strong time management skills. Benefits * 25 Holidays + Bank Holidays * Day off on your Birthday * PerkBox Discounts * Social Events Throughout Year * Contributory Pension Scheme * Private Health Insurance after 5 years INDPAY
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Position: Human Resources Business PartnerType: Full-Time PermanentLocation: On-site x5 days a week near Union StationSalary:$70,000 This position entails working in a fast-paced environment within the Employment Consultancy Services Department. We seek a proactive, energetic HR professional who excels in delivering high-quality HR support, particularly in the realm of employment documentation, while prioritizing client satisfaction. Daily Responsibilities: * Conduct client-facing meetings via digital platforms and draft employment documentation in accordance with company policies and procedures. * Stay updated on HR and Employment Law Documentation best practices. * Deliver timely and comprehensive services to clients, meeting established response time benchmarks. * Manage workload adhering to the company's policies, procedures, SLAs, and KPIs. * Foster strong relationships with clients to enhance the company's reputation and integration with their businesses. * Ensure legal compliance of advice/documentation through internal training and legal updates. * Offer guidance to clients on documentation contents, identifying and addressing any risk areas. * Maintain accurate records of work using established systems. * Engage in E-Learning as necessary. * Present clients with options for utilizing other provided products and facilitate introductions. * Solicit and promote client feedback to enhance the company's online reputation. * Take ownership of client work from initiation to resolution, ensuring high-quality execution. * Cultivate rapport with clients through effective communication and presentation. * Undertake additional tasks as directed by the Management Team. Qualifications: * Strong team player mindset with a commitment to supporting team members and the overall business. * 3+ years of HR experience in a corporate setting. * Post secondary in Human Resources or CHRP preferred. * Experience with policy development. * Experience with multiple systems. * In-depth knowledge of Canadian labour laws, multi-provincial is ideal. * Proficiency in employment law and/or human resources practices. * Excellent written English and proficiency in word processing. * Keen attention to detail and accuracy in information presentation. * Dedication to delivering high-quality service and resolving client issues efficiently. * Ability to thrive under pressure and meet deadlines in a dynamic environment. * Confident communication skills across various platforms including video conferences, telephone, and in-person interactions. * Effective organizational and time management abilities. * Adaptability to meet diverse client needs and ensure satisfaction. * Willingness to embrace new projects, initiatives, and departmental advancements. If this sounds like you, please send your resume to maggie.colorado@theportfoliogroup.ca.INDCANMC48095
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Human Resources Business Partner British Columbia
Permanent $70,000 - $75,000 Per Annum
Ref: MC48096 Group
Position: Human Resources Business PartnerType: Full-Time PermanentLocation: On-site x5 days a week near Burrard StationSalary:$70,000 This position entails working in a fast-paced environment within the Employment Consultancy Services Department. We seek a proactive, energetic HR professional who excels in delivering high-quality HR support, particularly in the realm of employment documentation, while prioritizing client satisfaction. Daily Responsibilities: * Conduct client-facing meetings via digital platforms and draft employment documentation in accordance with company policies and procedures. * Stay updated on HR and Employment Law Documentation best practices. * Deliver timely and comprehensive services to clients, meeting established response time benchmarks. * Manage workload adhering to the company's policies, procedures, SLAs, and KPIs. * Foster strong relationships with clients to enhance the company's reputation and integration with their businesses. * Ensure legal compliance of advice/documentation through internal training and legal updates. * Offer guidance to clients on documentation contents, identifying and addressing any risk areas. * Maintain accurate records of work using established systems. * Engage in E-Learning as necessary. * Present clients with options for utilizing other provided products and facilitate introductions. * Solicit and promote client feedback to enhance the company's online reputation. * Take ownership of client work from initiation to resolution, ensuring high-quality execution. * Cultivate rapport with clients through effective communication and presentation. * Undertake additional tasks as directed by the Management Team. Qualifications: * Strong team player mindset with a commitment to supporting team members and the overall business. * 3+ years of HR experience in a corporate setting. * Post secondary in Human Resources or CPHR preferred. * Experience with policy development. * Experience with multiple systems. * In-depth knowledge of Canadian labour laws, multi-provincial is ideal. * Proficiency in employment law and/or human resources practices. * Excellent written English and proficiency in word processing. * Keen attention to detail and accuracy in information presentation. * Dedication to delivering high-quality service and resolving client issues efficiently. * Ability to thrive under pressure and meet deadlines in a dynamic environment. * Confident communication skills across various platforms including video conferences, telephone, and in-person interactions. * Effective organizational and time management abilities. * Adaptability to meet diverse client needs and ensure satisfaction. * Willingness to embrace new projects, initiatives, and departmental advancements. If this sounds like you, please send your resume to maggie.colorado@theportfoliogroup.ca.INDCANMC48096
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Are you a tax professional with an eye for identifying opportunities and a passion for delivering exceptional service and support? We want to hear from you! Our client a leading provider of tax and VAT consultancy, trusted by accountancy firms, from sole practitioners to top 100 practices, as well as a wide range of businesses and corporate entities are pm the hunt for a Commercial Tax Manager to join our dynamic advisory division in there prestigious London office.As a Commercial Tax Manager, you'll be a crucial part of the sales operations, working closely with our Business Development Managers and tax consultancy experts to support on tax advice across all areas! Day to Day * Conducting engaging sales demonstrations, showcasing the power of our My VIP Tax Team service. * Spotting and explaining tax planning opportunities in plain English to prospective clients. * Answering short tax queries to demonstrate the value of our VIP priority advice line and email service. * Staying up-to-date with the latest tax legislation and providing feedback on how we can improve our VIP service. YOU? * A strong foundation in general tax, gained from experience in practice, industry, or HMRC. * A recognised professional qualification (or part qualification), or equivalent experience. * A commercially savvy individual who is results-focused and passionate about helping clients. Want to hear more? Click apply today! 48104CCINDLON