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EAP Counsellor - September start Leicestershire
Permanent £30,000 - £33,000 Per Annum
Ref: 47589LSR3 Group
* £30,000-33,000 FTE * Various shift patterns from part-time to full-time. * Hybrid positionAre you a qualified counsellor looking for a company that will invest in your development and career progression?Portfolio are proud to be exclusively representing our Client who are a trusted health and wellbeing network who have been making a positive difference in over 15 million lives, in their search to add an Helpline Counsellor to their team. Our client offers the most comprehensive employee assistance programme on the market, giving 24/7 caring and compassionate support services to employers from organisations of all sizes, across the private, public and non-profit sector.This is a great opportunity to join the industry leading EAP and OH provider & Sunday Times 'Best Places to Work' organisation as an EAP Counsellor. Job OverviewProviding immediate emotional support and guidance to callers on the 24/7 helpline - completing clinical assessments and signposting appropriately. The role also includes an allocated day of structured telephone/ video counselling clients - hour can be counted towards BACP accreditation. Day to Day Responsibilities: * Providing an efficient and effective telephone counselling service to all callers * Demonstrating an ability to work with a variety of individuals and presenting issues, including those who are distressed and/or at risk * Providing "In the moment support" to callers, adopting a Solution Focused approach and achieving a one call resolution * Maintaining an active caseload of STC/ Video clients, including online CBT and Power to Recover clients - up to 6 clients on an allocated day Essential Skills and Competencies: * Minimum diploma level 4 in Counselling & minimum of 150 counselling hours * 12 months post qualification experience * Registered member of the BACP or equivalent (or COP booked) * Relevant telephone experience * High level of computer literacy (MS Office, Word, Excel and PowerPoint) * High level of organisational ability; ability to work to tight deadlines and targets * Good communication and customer service skills Desirable Skills and Competencies: * Accredited with the BACP or eligible for the accreditation process * EAP experience * Experience of working within a target driven environment Employee Benefits: * BACP (or equivalent) membership and accreditation paid for * BACP CBD Hub * Up to £60 per month for supervision * Inhouse supervision * Monthly incentives such as weekends away! * Supervision * 25 Days Holiday + Bank Holidays (plus an additional 2 days after 2 years service) * Birthday Off/Mental Health Day * Profit Share Scheme * Perkbox (staff discount scheme) * Christmas bonus after 3 years of service * Contributory Pension Scheme * Fab Fridays- dress down & free treats * Allied Pride Network * Social events throughout the year * Free breakfast on Mondays * Fresh fruit delivered to the office each week * Free annual flu vaccine * Private health insurance after 5 years service * Life Insurance * Discounted eye test * Discounted glasses/contact lenses prescription 47589LSR2INDHIN
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EAP Counsellor - September start Greater Manchester
Permanent £30,000 - £33,000 Per Annum
Ref: 47589LS1R4 Group
* £30,000-33,000 FTE * Various shift patterns from part-time to full-time. * Hybrid positionAre you a qualified counsellor looking for a company that will invest in your development and career progression?Portfolio are proud to be exclusively representing our Client who are a trusted health and wellbeing network who have been making a positive difference in over 15 million lives, in their search to add an Helpline Counsellor to their team. Our client offers the most comprehensive employee assistance programme on the market, giving 24/7 caring and compassionate support services to employers from organisations of all sizes, across the private, public and non-profit sector.This is a great opportunity to join the industry leading EAP and OH provider & Sunday Times 'Best Places to Work' organisation as an EAP Counsellor. Job OverviewProviding immediate emotional support and guidance to callers on the 24/7 helpline - completing clinical assessments and signposting appropriately. The role also includes an allocated day of structured telephone/ video counselling clients - hour can be counted towards BACP accreditation. Day to Day Responsibilities: * Providing an efficient and effective telephone counselling service to all callers * Demonstrating an ability to work with a variety of individuals and presenting issues, including those who are distressed and/or at risk * Providing "In the moment support" to callers, adopting a Solution Focused approach and achieving a one call resolution * Maintaining an active caseload of STC/ Video clients, including online CBT and Power to Recover clients - up to 6 clients on an allocated day Essential Skills and Competencies: * Minimum diploma level 4 in Counselling & minimum of 150 counselling hours * 12 months post qualification experience * Registered member of the BACP or equivalent (or COP booked) * Relevant telephone experience * High level of computer literacy (MS Office, Word, Excel and PowerPoint) * High level of organisational ability; ability to work to tight deadlines and targets * Good communication and customer service skills Desirable Skills and Competencies: * Accredited with the BACP or eligible for the accreditation process * EAP experience * Experience of working within a target driven environment Employee Benefits: * BACP (or equivalent) membership and accreditation paid for * BACP CBD Hub * Up to £60 per month for supervision * Inhouse supervision * Monthly incentives such as weekends away! * Supervision * 25 Days Holiday + Bank Holidays (plus an additional 2 days after 2 years service) * Birthday Off/Mental Health Day * Profit Share Scheme * Perkbox (staff discount scheme) * Christmas bonus after 3 years of service * Contributory Pension Scheme * Fab Fridays- dress down & free treats * Allied Pride Network * Social events throughout the year * Free breakfast on Mondays * Fresh fruit delivered to the office each week * Free annual flu vaccine * Private health insurance after 5 years service * Life Insurance * Discounted eye test * Discounted glasses/contact lenses prescription 47589LS1R3INDMANS
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Customer Service Advisor - Office based - Hinckley£23,000 + benefitsAre you a highly organised individual with excellent communication and customer service skills? Our client is seeking a talented Diary Planner to join the Account Management team in providing excellent Customer Service within a fast paced environment. Want to hear more? Day-to-Day: * To contact existing clients to book their Anniversary appointments with consultants in line with service levels and diary booking guidelines * To ensure that all client service issues whether verbal or written are acknowledged in line with the complaints procedure. * To deliver the administrative duties for the department including rescheduling appointments * To ensure that all client service issues are resolved in a timely manner and at all times focused on client resolution and retention. * To understand all client databases and systems in order to adequately investigate and respond to the client. * Accountability for obtaining a prompt response to client queries, service issues and requests to cancel. * Review of client service issues in order to produce an effective handover where applicable to Credit Control. * Maintenance of client profile including additional sites, change in employee information and undertaking investigations where appropriate. * To receive client and consultant telephone calls and resolve queries, service issues and retention opportunity requests. You: * A "can-do" attitude, a thirst for knowledge and the ability to communicate knowledge effectively within the team. * A team player * Ability to work in a fast paced environment. * Strong time management skills. * Adynamic and flexible approach, as well as the ability to work under pressure. 47729EBR2INDHIN
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Health & Safety Advisor Greater Manchester
Permanent £26,000 - £28,000 Per Annum
Ref: P45984LSR5 Group
My client an award-winning global consultancy, outsourcing the best Health and Safety services to businesses across the UK and Ireland are growing... believing in what they do with a clear commitment across a wide range of sectors, they are keen to grow the team with big plans for this year! Join an organisation with a supportive and engaging working environment, giving individuals the best opportunity to excel and grow within themselves and their career! * Are you passionate about health and safety and looking to join an inspired and motivated team? * Opportunity to further grow and develop your career within H&S?Job PurposeTo support Business Development Managers by online video sales meetings by providing Health & Safety advice to prospective clients throughout different sectors across Great Britain, with the aim of showcasing our services so that clients will subscribe to the service. Job OverviewThe role requires you to work in a team providing legally compliant solutions to prospective clients during sales meetings by online video with our Business Development Managers. You will advise on all aspects of Health & Safety in order to support the business needs of the individual prospect, whilst highlighting the support with compliance that we that we provide them with if they become a client. You will also support our BDMs with H&S advice via telephone and email. Day-to-Day Responsibilities * To partake in sales meetings with our BDMs via video link or telephone, and support with the sales process pre, during and post appointment. To provide initial guidance on any live issues the prospect may have, to showcase & demonstrate the service and excellent expertise on offer and to explain what more we can provide if the prospect comes on board. * Ensure that personal knowledge of Health & Safety legislation, best practice, initiatives & developments are continually updated. * Develop positive working relationships and maintain proactive contact with Business Development Managers and BSTs in relation to prospective clients. * To log all advice accurately onto the bespoke internal system, taking ownership and responsibility for handing over cases to the relevant Health & Safety teams and ensuring the case is handled in line with initial advice. To ensure the necessary updates are made on the Salesforce system. * Review client H&S documentation and provide advice accordingly.What you Bring to the Team * A "can-do" attitude, a thirst for knowledge and the ability to communicate knowledge effectively within the team. * You will be expected to have relevant H&S qualifications, these are to be maintained and developed as needed * Ability to work in a fast paced environment. * Strong communication skills. * A dynamic and flexible approach, as well as the ability to work under pressure. * Pride in delivering a high quality service and genuine desire both to resolve issues for clients by providing efficient, pragmatic solutions, and to promote the wider service to help drive sales. Benefits * 25 Days holiday rising to 27 Days after 2 years and 28 Days after 5…
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Portfolio are proud to be exclusively representing our award-wining, multinational professional services client in their search for a Senior Software Engineer. The ideal candidate will have: * Open, collaborative mindset with a keen eye for detail and an inquisitive mind * Comfort collaborating or leading in solving complex problems to deliver meaningful improvements for our customers. * Initiative in solving and pre-empting production issues * Passion for learning new technologies and ways of working. * Contribute to maintaining and instilling learning culture in the team. * Leadership in areas of innovation through investigation and evidence-based analysis * Understanding of Agile principles and experience in iterative, incremental delivery * Excellent time-management, verbal, and written communication skills * Willingness to collaborate across the business as "go-to" person on initiatives that make an impact to our customers. * Professional experience in programming in two or more languages, preferably using test-driven and Object-Oriented methodologies (we use Laravel, Drupal and Typescript amongst others) * Ability to deliver semantically correct, performant, responsive frontend code. * Experience enhancing application performance and security. * Knowledge of or experience configuring CI/CD pipelines. * Familiarity with serverless applications, headless or microservices architecture * Knowledge of DevOps, DevSecOps and Quality Engineering practices. P1116889NBR2INDMANS
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Are you an experienced Customer Service / Call Centre Team Leader looking for a new challenge?Do you always put the customer first while creating a happy, supportive environment for your team? If you have at least 1 year customer service team management experience, preferably within a software company, please apply today and we'll be in touch! We are looking for an experienced Customer Service / Call Centre team Leader to manage a team of 10 Account managers. Working with the Onboarding team you will be responsible for all coaching, QA, KPI's as well as HR issues. We are looking for someone who is very hands on and visible, who doesn't mind getting stuck in when needed and help with escalations, demo's of the software / platform and supporting their team! Role DescriptionSupport the BrightHR Activation and Engagement Specialist team, encouraging best practice and Service Level Adherence (SLA). Meet and exceed all personal KPIs and drive the Support team to deliver against their own objectives. Contribute to team activities, leading by example and encouraging colleagues to follow suit. Be available to assist in resolving complex technical queries and complaints and assist the Onboarding Manager in identifying career progression and training opportunities. Main Responsibilities * Deliver a "best in class" service to all new and existing clients, producing work to an excellent quality and ensuring 100% task completion. * Provide daily and weekly MI on team performance KPI and SLA adherence to team and senior stakeholders. * Provide feedback to the team on both positive and negative service issues, giving praise to individuals where due. * Conduct at least 4 weekly call quality assessments and provide timely feedback and coaching to team. * Lead the Engagement Team to achieve minimum 50% onboarded clients within 30 days from registration. * Develop and guide the Activation Team to deliver minimum 80% activated clients. * Contribute to 5-star online reviews and positive feedback and always provide an excellent customer service. * Identify individual training needs/performance issues and assist the Head of Onboarding & Engagement Manager in implementing career development plans/performance management plans where necessary. * Be available to resolve complex complaints within contractual SLA and adherence/behaviours are always met. * Ensure processes are followed and provide suggestions for improvement where processes are failing. * Conduct BrightHR demos to prospect clients ensuring feedback is provided to the Business Development Managers. * Delegate tasks to individuals to ensure that the team is operating efficiently and to maximum capacity. * Conduct all internal and external training sessions where required across the Peninsula Group. The above is not an exhaustive list of responsibilities and the successful candidate will be expected to carry out duties, outside of their usual role. These duties may include out of hours/ weekend working to suit the needs of the business. The successful candidate should possess the following skills and experience: * Excellent customer service skills * Strong leadership skills * The ability to present information confidently and accurately * Minimum 1 years team management…
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OverviewWork as part of the operational support and demand team to ensure teams are correctly resourced, including short notice cover, highlighting concerns to Managers, handling client calls (including setting call-backs) and providing accurate reporting on a daily and weekly basis. This role requires you in the office Monday - Friday, 8:45am to 5:15pm. While everyday day will offer a different challenge your core responsibilities will be to: * Assist with the availability of Advisors using the telecommunication application to review individual codes. * Maintain an abandon call rate of below 0.80% and an SLA target of above 99%. * Maintain service metrics by ensuring work is queued and assigned correctly. * Assist the Leadership team with daily, weekly, monthly, and quarterly reporting. * Ensure annual leave is agreed within the departmental cap. * Take inbound calls to reduce the over-flow and abandon rate for the team. * Listen to the customers' needs and set call-backs within a timeline. * Set the expectation for Super Service by letting the client know timeframes. A solid customer service background with help you thrive in this role, alongside: * Excellent organisational and decision-making skills. * Excellent working knowledge of Microsoft office suite. * Ability to thrive in a fast-paced environment. * Highly customer service oriented with a focus on service delivery. * Positive individual with great communication skills at all levels. * Ability to deal with detail, be methodical, analytical, and accurate. * Being a Team player with a can-do attitude. 47968CHRINDHIN
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Telesales - No Cold Calling Greater Manchester
Permanent £22,308 - £22,308 Per Annum
Ref: 46822LF Group
DO YOU HAVE TELESALES EXPERIENCE BUT DON'T LIKE COLD CALLING?ARE YOU LOOKING FOR A NEW ROLE WITH NO HARD SELL, UNCAPPED COMMISSION, MONTHLY BONUS AND PROGRESSION?IF YOU HAVE A PROVEN B2B UPSELLING OR RETENTIONS BACKGROUND, APPLY TODAY AND WE'LL BE IN TOUCH!Peninsula are recruiting a Telesales consultant to contact existing clients and sell additional services to them. This is an ideal role for someone with telesales experience, who likes sales and high earning potential but doesn't like cold calling!Job OverviewTo be a member of the HR Sales team, your role is to sell the product to our client base. On a daily basis, BSC's call or take calls from clients who have an immediate need for HR advice, and highlight the F2F additional service to them. The BSC would then be responsible for explaining the nature of the service to the individual client (including all of the relevant terms and conditions of the service) and informing them of how using the HR Face2Face service would benefit them directly. Once a client has agreed to pay the additional fee involved, the BSC role is then to provide a smooth transition into our HR Services Team (Consultancy & Advisory), to ensure that the matter is dealt with promptly and efficiently. Responsibilities· To make a minimum of 50 outbound calls to H&S Face2Face business prospects;· To reach a minimum of 2 hours talk-time per day, i.e. actual time spent actively contacting and speaking to prospects;· To liaise with the Consultancy & Advisory Service Teams, to ensure that all cases are dealt with promptly ensuring the client receives the best service at all times. What you Bring to the Team· B2B experience is advantageous.· Pro-active and self-motivated attitude towards sales targets: Staff are expected to take responsibility.· Strong customer service experience.· Outgoing personality, with strong organisational skills and a tenacious nature.· Professional and intelligent approach to work.· Good business acumen, articulate, uses initiative.· Strongly focussed on delivering an excellent client experience at all stages.· A positive approach in a fast-moving, busy team environment. benefits· Uncapped monthly commission· 25 days' holiday, plus bank holidays· Day off on your birthday· Cash plan· Holidays increase after 2- and 5-years' service· Pension Plan and Life Insurance· Access to Employee Assistance Programme· Free breakfast every Monday and social sessions on the last Friday of the month with free food and drink - we call this Fab Friday'!· Company incentives, access to discount schemes. Free on site gym. Subsidised car parking INDMANJ
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Resolution Specialist£24,000 - £26,000 - Office based - Mon-FriHinckleyDo you have excellent communication skills and a desire to provide excellent customer service?Are you someone who enjoys working under pressure in a fast paced environment? Job OverviewOur client is looking for an enthusiastic Resolution Specialist to join as part of their client experience team. Become the first point of contact for any issues or concerns raised whilst achieving and delivering excellence in service, by providing fast membership focused solutions. Accountable for our client's online reputation, managing online reviews in accordance with business processes. Day-to-Day Responsibilities * To be the key person for receiving member complaints and retention opportunities * To be the key person for responding to all online reviews for the business * To ensure that all member service issues whether verbal or written are acknowledged in line with the complaints procedure * To ensure that all online reviews are dealt with efficiently and professionally to a high standard * To escalate any negative online reviews through the correct channels of the complaints process * To ensure that all member service issues are thoroughly investigated through discussion with the member and appropriate internal staff * To ensure that all member service issues are resolved in a timely manner and at all times focused on member resolution and retention * To understand all member databases and systems in order to adequately investigate and respond to the member * Accountability for obtaining a prompt response to member queries, service issues and requests to cancel * Review of member service issues in order to produce an effective handover where applicable to Credit Control * Maintenance of member profile including additional sites, change in employee information and undertaking investigations where appropriate * To liaise with the Business Development Manager regarding clarification of the members contracted service provision * To contact members to activate their account and book the initial appointments with consultations in line with service levels and diary booking guidelines. * To receive member and consultant telephone calls and resolve queries, service issues and retention opportunity requests What you Bring to the Team * A "can-do" attitude, a thirst for knowledge and the ability to communicate knowledge effectively within the team * Ability to work in a fast paced environment * Strong time management skills * A dynamic and flexible approach, as well as the ability to work under pressure Apply now!! 47997EBINDHIN
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Business Support Coordinator London Blackfriars - Full Time Office Based! 8:45- 5:15pmSalary: 25k Plus Excellent Benefits Package My client is seeking an experienced individual to join their team i to enable them to continue to meet their growth expectations and ensure that the business and different departments run efficiently. You will be required to support the Senior Leadership Team, along with all other departments whilst maintaining the upkeep of the office.My client provides resources, guidance and tools for Accountancy, Tax Compliance, HR and Health & Safety professionals via their online content platform. They provide a library of expert-written commentary, source materials, legislation and tools like calculators and templates to businesses ranging from sole Key Responsibilities will include but are not limited to: * To meet and greet all visitors to the business and always present a professional image. * Ensure that all wallboards display the correct information each day and gather requirements from the SLT for any changes required. * Work with the property management team to report faults and issues with any of the office equipment and facilities. * Maintain the overall presentation of the office ensuring that we present a professional image to all visitors to the floor. * Work closely with the Leadership team on your floor, assisting with their mailbox and calendars, plus ad hoc tasks, and reports. * File and scan all confidential correspondence in the appropriate folder. * Floor stock takes and order additional equipment when required. * Create agendas for meetings and minute take upon request. * Produce reports in the absence of any member of the business support team. * To provide various basic weekly, monthly, and ad hoc reports when required. * Undertaking other duties to ensure operational efficiency of the department. * Keep team distribution lists up to date along with team chat groups. * Ensure all meeting rooms are presentable and the meeting room bookings system is monitored and always controlled. * Managing people's movements in the absence of managers, example people leaving early and not logging their movements on Select HR * Ensure Select HR is up to date. * Ordering and stocking stationery and Printing paper * Drinks Fridges are full for Monthly TFI * Support with leaver and starter forms * Create and maintain new starter Spreadsheet * Making up new starter's swag / goody bags. * Ensure access passes are created. * Uploading interview notes to P Files. * Assisting in the sales career days / events. * Request incentive prizes from purchase ledger for your floor. Essential Skills and experience * Experience of working in an administration role * Good written and oral communication skills * Strong administrative skills * Accuracy and attention to detail * Strong computer skills (Microsoft office (Word, Excel, PowerPoint, Outlook) * To always maintain a professional and responsible attitude * Ability to work independently and maintain accurate records * Excellent communication and active listening skills * An ability to work under pressure and to deadlines Benefits: * Free Breakfast…