L&d Support Advisor Jobs

A progressive career opportunity for an Operations Manager - to join an award-winning professional services consultancy. This is an exciting career opportunity working within a highly successful International company, where you will have the opportunity to make a genuine impact on the business with a focus on driving performance and developing a culture of operational excellence.Providing clear leadership, technical support and ensuring day to day functional operation of the team meets productivity and quality standards. Day-to-Day * Mentoring and monitoring team, ensuring they provide commercially focused, quality advice to clients recognising gaps in knowledge recorded for training and development purposes. * Overseeing the management of the team, ensuring all protocols and KPIs are met and client SLAs are adhered to with no work outstanding. * Liaising with clients to discuss their requirements and needs, in accordance with policies and procedures. * Ensuring client complaints relating to departmental issues are dealt with appropriately and within the SLA, making contact with the client and, if required, carry out complaint visits with a view to resolving the issues amicably in liaison * Building and maintaining a cohesive and motivated team, providing leadership and support to colleagues and peers ensuring best practice is shared across group companies. This role offers an exciting opportunity to really make your mark within the business, with a focus on driving operational excellence, customer engagement through to developing products & services utilising the latest technology to maximise client growth opportunities. 48018LSR5INDHIN

Job PurposeThe role of HR Consultant is to liaise with clients to create and review bespoke employment and HR documentation and to provide accurate commercially focused advice to clients on all related aspects of HR and employment law. Responsible to HR Consultancy Team Leader. Job OverviewThis role is a busy and fast paced position within Employment Consultancy Services Department and HR Consultants are expected to have an excellent understanding of employment law, specifically relating to policy wording and requirements. This role requires a particular focus on attention to detail and a strong client focus. Main Duties * Review clients' HR and employment documentation checking for terms that breach legislation, amending typographical/grammatical errors and updating to ensure each client has robust HR documentation to suit their business. * Liaise with clients in a timely manner, producing professional quality documentation, and dealing with queries as appropriate, whilst adhering to Peninsula's current policies, procedures, and SLAs. * To take responsibility for the management of your workload and diary, ensuring that you book the required number of appointments in accordance with Company protocol, to include proactively contacting clients to arrange appropriate appointments in accordance with the client's agreement. * Liaise with clients primarily via video conference and telephone to create bespoke employment documentation in accordance with Peninsula's policies and procedures. You will also be required to undertake face to face meetings when required. * Carry out necessary and associated administration via computerised systems. * Produce daily and weekly reports as required. * Contribute to a knowledge sharing and collegiate culture, supporting training and development of others, valuing and utilising the different skills and expertise of colleagues. * Ensure knowledge of employment law and HR best practice is continually updated. * Present HR and employment law training to client and non-client groups via video conference or in person. * Assist other departments when required, in particular the HR Advisory department. * Attend team meetings and training as and when required, to include those which may take place outside your normal working hours/days. * Ensure you have a strong understanding of the services offered by the Peninsula Group and the ability to confidently discuss these services with clients, making recommendations as appropriate. * Undertake or provide support with any bespoke projects as requested by Management. * Carry out other tasks as deemed necessary by the company. What you Bring to the Team * Excellent knowledge of employment law and HR best practice * Exceptional communication skills * Professional and confident manner when interacting with clients * Excellent written English * Attention to detail * Ability to prioritise your workload whilst working under pressure * Strong organisational skills * Ability to present information accurately * Excellent word processing skills Desired Competencies * Accuracy * Analytical thinking * Ownership/Initiative into action * Business awareness * Tenacity * Positive approach to change 48403SKINDIRE

Portfolio are proud to be exclusively representing an award-wining, Software provider based in the heart of Manchester, providing people solutions to over 50,000 clients worldwide.In this role our client is looking for a candidate that possess an ability to work in cross-functional product teams, in a truly agile way, delivering small increments of value to our customers very frequently. An Ideal candidate would have experience of REST, JSON, C#, .NET and how to build clean architecture with TDD and BDD for mobile platforms.The ideal candidate will have a positive, 'can-do' attitude, with a thirst for knowledge and the ability communicate knowledge effectively and work within a team. Key Responsibilities/Skills: * Ensure that the initiative has a coherent Definition of Done and that your features are met. * Able to communicate a complicated problem succinctly accurately and coherently to a team with different skill sets. * Exhibit cross functional behaviour and support other competencies within the company. * Able to negotiate and compromise solutions and find the balance between best practice, expediency and longer-term maintenance costs. * Demonstrate, discuss and permeate current good practice in the skills specific to your professional family across other members of your professional family. * Propose new technology, process or tooling to improve efficiency being aware of the future maintenance costs and consistency across other product teams. * You make realistic commitments that you are confident of meeting and strive to do so. * Maintain and improve engineering practice. * Maintain and improve software quality for features built (TDD, Pairing, Peer Review, Static Analysis) * Support the product owner and Development Lead in the provision of estimates that are at an appropriate level of fidelity for the phase in the development lifecycle. * Support the QA in identifying describing and resolving defects. * Support the BA in the elaboration of requirements. * You take responsibility for the entire lifecycle of delivery from idea, marketing, sales and operation. * Manage your own training requirements. * Attend industry events and share the value with your Benefits: * 25 days' holiday, plus bank holidays. * Day off on your birthday. * Holidays increase after 2- and 5-years' service. * Pension Plan and Life Insurance. * Access to Employee Assistance Programme. * Company incentives, access to discount schemes. * Profit Share Scheme. P971080NBR2INDMANS

Employment Operations Manager Job PurposeTo ensure the operational effectiveness of the HR Advice department for both internal and external stakeholders with a constant focus on exceptional service delivery and service provision enhancements. Job OverviewThe successful candidate will oversee the day-to-day operational management of the department and the output of work. They will ensure individual and departmental adherence to all SLAs, KPIs and quality standards whilst maintaining first class service delivery for our 24/7 365 operation. Day-to-Day Responsibilities * Build and maintain an effective, cohesive and innovative service function, providing leadership and ongoing support to team members and colleagues. * Effectively manage workloads, in line with departmental requirements, and adherence to all SLAs whilst delivering first-class service. * Monitor and review individual and team performance activity daily, providing detailed periodical operational reports as required. * Consistently review internal KPI metrics ensuring they are aligned with business objectives and ensuring maximum efficiency without impact on quality of service. * Manage department projects and facilitate communication to ensure success in implementation and delivery. * Work with our IT function to ensure our IT, Telephony and Infrastructure are best in class and meet existing and future operational requirements. * Work with Business Intelligence to consistently deliver, review and evolve our operational reporting suite and quickly identify any trends based to drive operational effectiveness. * Expansion and updating of employment law content on our internal AI system BrAInbox with continual focus on enhancing service provision. * Management of internal library resources such as the letter generator so that template letters and guidance documents, etc. are kept up to date and commercially focused. * Ensure awareness and understanding of additional services within the Group driving business development opportunities within the department. * Conduct mentoring, one to one and bi-annual appraisal meetings with team members. * Identify training needs, themes and trends as well as areas for improvement and communication of these across the department. * Deal with client complaints and any service issues in a timely manner ensuring that a satisfactory conclusion is reached on all occasions. * Manage resource planning for the department ensuring the service is effectively covered 24/7. * Ensure a regular presence in our Cork office. * Lead on recruitment for the department ensuring that staffing levels are maintained, and staff attrition is reduced whilst ensuring any areas of concern are highlighted and appropriate solutions proposed. * Conduct, where necessary, any formal meetings such as disciplinary or grievance investigations providing relevant outcomes in line with the procedures contained within the Employee Handbook. * Participate in external training events and conferences for clients and prospective clients, and to represent the business in external media events, to include radio interviews. * Flexibility with work times as there may be occasions, particularly due to the 24/7 nature of our Advisory service, where you will be required to complete work outside of core hours, conduct training or team meetings, or resolve IT or operational issues. * Carry out any other tasks deemed necessary by the Management…

This is a fantastic opportunity for a HR Consultant to join an experienced and professional consultancy team and will work in a fast paced and stimulating environment. The role will be varied and involve the provision of high quality HR support to clients. The successful candidate will require an exemplary understanding of HR employment law & best practice and will combine this with a commercial outlook and approach when supporting clients.You will contribute to achieve clients HRM's mission, through the provision of professional, high quality service delivery to clients in the areas of HR best practice and application of employment law. Day-to-Day Responsibilities * Provide specialist HR & Employment Law support to clients * Design and present effective HR solutions for a variety of clients within different industry sectors. * Lead complex workplace investigations, for example Dignity and Respect at Work, Disciplinary and Grievances for clients * Provide robust, pragmatic advice and guidance to clients on-site, via telephone, video conference or email in relation to HR issues * Build strong relationships within the current designated client base * Create new client relationships and promote HR & Employment Law expertise * Research current developments in Employment Law and HR practice * Research, prepare content and present seminars and training workshops on current HR topics * Contribute to the development of new compliance products and solutions * Work with key colleagues within the wider organisation to meet client needs * Work on site with clients to resolve HR issues and bridge gaps in their HR service or up skill HR teams in house in line with best practice and employment legislation * Draft written content and be a key HR contributor for our employment law publications * Review policies and procedures for clients and provide advice/guidance on required changes to ensure documentation is compliant with legislation * Any other duties as maybe required of the Consultancy Team What you Bring to the Team * Appropriate 3rd level degree programme in Human Resources / Employment Law, or equivalent experience * Minimum 3 years' experience in an HR role providing HR support to managers and/or the business * Experience providing advice on company policy and procedures * Excellent knowledge of Employment Law and its application in unionised and non unionised workplaces * Comprehensive knowledge of Human Resource developments in Ireland and Internationally * Understanding of the role of the third party industrial relations and employment institutions in Ireland * Highly Commercial * A flexible and adaptable individual with a constructive 'can do' attitude who is willing to contribute to the development of the business in order to maximise new business opportunities. * Ability to research and write HR compliance materials * Keen interest in current HR and employment law issues * Excellent communication skills (business English - verbal and written) * Strong administration skills * Good project management skills * Experience working effectively in a team environment * Computer Literate with experience using Windows * A self-starter, innovative and enthusiastic Essential Requirements of Successful…

HR Advisor (Employment Law Consultants)Portfolios are proud to be exclusively representing our award-wining, multinational HR & Employment Law services client in their search for a HR Advisor to add to their team. This unique HR Advisory role is open to HR professionals looking to gain invaluable experience advising on a vast range of HR processes and procedures and Employment Law for over 30,000 clients in various sectors. There is also opportunity to earn additional money on top of your basic and to follow a fantastic career pathway with a clear route of progression. The HR Advisor will be responsible for providing reliable and commercially focused HR and Employment Law advice over the phone to clients on all matters of HR from general to complex queries. You will take part in an excellent training programme and also the potential to gain a part post-graduate qualification. If you have a HR qualification, experience working within HR or studying your CIPD in your own time and looking for that foot in the door, this could be a good opportunity for you to expand your knowledge and your skills to further your HR career. This is the perfect chance to work for an award-winning organisation who have won awards as one of the 'Best Places to Work'. The shift pattern for the role is 37 ½ hours per week working 5 days out of 7 as rostered on shifts varying between 7.00am and 9.00pm. The core shift is 9.00-5.30 but every couple of weeks you may be on 7.00am-3.30pm, 8.00am-4.30pm or 12.30pm-9.00pm and will have to work a couple of weekends a year 9.00-5.00pm in addition to at least one public holiday per year. Once you are trained there is a requirement to participate in an on-call roster. The HR Advisor will also be responsible for: * To support all clients with quality advice in a productive manner to provide an efficient solution-based advice, either through email or call depending on client preference. This will be predominately calling advice. * Receiving a variety of calls from clients with HR issues or queries, which can include absence management, grievances, disciplinaries etc. * Providing clients with supporting information/documentation to assist them in implementing the advice/ solutions provided. * Using your expert HR and employment law knowledge to develop a clear answer for the client. * To review client documentation and provide advice accordingly taking their applicable internal terms and conditions into account in each case. * Ensure that all requests for advice are dealt with within the relevant service level agreement (SLA) To be considered for this opportunity it is essential that you have the following: * Good employment law knowledge either through studies or working experience. * CIPD qualification or equivalent experience in the workplace is desirable. * Previous experience of working in a KPI/target driven environment would be highly desirable, ideally in a shared service centre. * Ability to juggle multiple tasks, prioritising your workload accordingly. * An organised self-starter * Ability to work…

Job PurposeResponsible for assessing risks, identifying patterns and trends, whilst performing overall compliance management. Job OverviewThe successful candidate will manage a range of compliance issues and will be responsible for assessing risks, identifying patterns and trends, whilst performing overall compliance management, in the form of internal auditing and the implementation of measures. Day-to-Day Responsibilities * Analyse full sales process to ensure sales procedures are compliant in line with best practice and regulatory expectations. * Assessment of Business Development Managers for quality and compliance standards * Assess Field /Office Based Consultants for quality and compliance standards * Oversee quality assessment process across sales teams both in the field and office based * Conduct compliance investigations as and when required and advise on themes and trends * Responsible for the implementation and monitoring of compliance controls including carrying out regular spot checks of websites, emails, letters, documents and processes * Maintain and develop current OHSAS 18001 and ISO 9001 and 27001 certifications. * Internal auditing of processes and procedures from a compliance perspective, particularly those procedures relating to the sales process. * Develop an effective education and engagement program through ongoing communication and training to senior management * Work closely with Directors across the Ireland business and Group Directors. What you Bring to the Team * Established and successful compliance background being able to meet the "fit and proper" person test. * Strong communicator, with the ability to communicate clearly and concisely, varying communication style depending upon the audience * Ensuring personal knowledge in regulation changes * Confident knowledge of regulation guidelines and best practice * Risk analysis and problem solving expertise * An organised individual with strong attention to detail * Commerciality and the ability to apply knowledge in a practical, commercially focused manner * Proactive suggestions for improvement * High level of integrity and accountability for results * Can-do attitude offering strategic analysis and day to day involvement in compliance across the Group. 48421SKINDIRE

Portfolio are proud to be exclusively representing our award-wining, multinational professional services client in their search for a Data Business Anakyst Personal responsibilities: * Works on a cross-functional team that analyses, designs, and implements data architecture of projects to meet solution needs; leverages resources from different teams to ensure business needs are met.* Analyses new and existing data, researches solutions, specifies long term direction, and ensures trading platforms meet reliability expectations in line with business KPI's.* Solution design for data automation, reporting, system integration, and implementation strategy to deliver an integrated solution in line with business KPI's.* Communicates vision and strategy during meetings and presentations to appropriate parties. Ensures that the technical aspects of the program are accepted by the stakeholders.* Generates conceptual, and physical architectures, system documents, testing analyses, test plans, and risk assessments to ensure sound architecture to meet business needs.* Ensures the components of the solution aligns with business KPI's.* Identifies existing and potential issues and design matters in overall system and solution architecture; implements solutions to ensure that best practices and processes are followed and enhanced.* Researches technological advancements to ensure that solutions are continuously improved, supported, and aligned with industry and company standards Essential: * Min 5 years' experience in a BA role.* Data process automation/reporting solutions.* SQL, Python, PowerBI.* BCS / ITIL or similar BA qualification.* Excellent visualisation and presentation skills.* Organisational change.* Strong stakeholder management.* Green field project environmentP971107NBINDMANJ

Portfolio are proud to be exclusively representing our Client who are a trusted health and wellbeing network who have been making a positive difference in over 15 million lives, in their search to add a Safeguarding Administrator to their team.Our client offers the most comprehensive employee assistance programme on the market, giving 24/7 caring and compassionate support services to employers from organisations of all sizes, across the private, public and non-profit sector, to business partners, individual users, employees and their family members. The RoleThis role is an exciting opportunity to act as a Risk & Safeguarding Administrator for theorganisation, supporting the EAP teams in the daily management of risk and safeguarding for service users. The primary focus is to ensure the Risk and Safeguarding Team are supported through ensuring all risk forms approved and completed to a high standard. Day to Day Responsibilities * Reviewing all risk and safeguarding forms completed to ensure appropriate actions are taken in line with policies * Ensuring bespoke risk processes are always followed * Maintaining confidentiality and discretion when dealing with any cases, or sensitive information obtained as part of the role What you Bring to the Team * Exceptional organisation skills, excellent time management, ability to work to tight deadline/targets * Excellent communication skills via telephone, face to face and written communications * Track record of meeting and exceeding KPI's and targets * Professional and outgoing personality Benefits * 25 days' holiday, plus bank holidays * Day off on your birthday * Cash plan for you (and your children, if any) * Holidays increase after 2- and 5-years' service * Private medical insurance after 5 years' service * Pension Plan and Life Insurance * Pension plan contributions increase after 5- and 7-years' service * Holiday season bonus after 3 years' service * Profit share scheme * Season ticket loan scheme * Cycle to work scheme * Access to Employee Assistance Programme * Free breakfast every Monday and social sessions on the last Friday of the month with * free food and drink - we call this Fab Friday! * Company incentives, access to discount schemes 48420LSINDMANJ