Strategic Sourcing & Vendor Manager Jobs
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Customer Service Team Leader Greater Manchester
Permanent £28,000 - £30,000 Per Annum
Ref: 47973LF Group
Are you an Experienced Customer Service Team Leader looking for a new challenge?Do you always put the customer first while creating a happy, supportive environment for your team? If you have at least 1 year customer service team management experience, preferably within a software company, please apply today and we'll be in touch! We are looking for an experienced Customer Service team Leader to manage a team of 10 Account managers. Working with the Onboarding team you will be responsible for all coaching, QA, KPI's as well as HR issues. We are looking for someone who is very hands on and visible, who doesn't mind getting stuck in when needed and help with escalations, demo's of the software / platform and supporting their team! Role DescriptionSupport the BrightHR Activation and Engagement Specialist team, encouraging best practice and Service Level Adherence (SLA). Meet and exceed all personal KPIs and drive the Support team to deliver against their own objectives. Contribute to team activities, leading by example and encouraging colleagues to follow suit. Be available to assist in resolving complex technical queries and complaints and assist the Onboarding Manager in identifying career progression and training opportunities. Main Responsibilities * Deliver a "best in class" service to all new and existing clients, producing work to an excellent quality and ensuring 100% task completion. * Provide daily and weekly MI on team performance KPI and SLA adherence to team and senior stakeholders. * Provide feedback to the team on both positive and negative service issues, giving praise to individuals where due. * Conduct at least 4 weekly call quality assessments and provide timely feedback and coaching to team. * Lead the Engagement Team to achieve minimum 50% onboarded clients within 30 days from registration. * Develop and guide the Activation Team to deliver minimum 80% activated clients. * Contribute to 5-star online reviews and positive feedback and always provide an excellent customer service. * Identify individual training needs/performance issues and assist the Head of Onboarding & Engagement Manager in implementing career development plans/performance management plans where necessary. * Be available to resolve complex complaints within contractual SLA and adherence/behaviours are always met. * Ensure processes are followed and provide suggestions for improvement where processes are failing. * Conduct BrightHR demos to prospect clients ensuring feedback is provided to the Business Development Managers. * Delegate tasks to individuals to ensure that the team is operating efficiently and to maximum capacity. * Conduct all internal and external training sessions where required across the Peninsula Group. The above is not an exhaustive list of responsibilities and the successful candidate will be expected to carry out duties, outside of their usual role. These duties may include out of hours/ weekend working to suit the needs of the business. The successful candidate should possess the following skills and experience: * Excellent customer service skills * Strong leadership skills * The ability to present information confidently and accurately * Minimum 1 years team management experience Benefits * 25 days' holiday,…
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Reporting into the Director of Payroll, the Payroll Administrator will be responsible for processing full-cycle payroll for 1500+ employees using ADP WFN. The successful candidate will work closely with HR and finance departments to ensure seamless payroll operations. Key Responsibilities: * Process bi-weekly payroll for all hourly employees using ADP WFN. * Verify and input employee information, including miscellaneous earnings, hours, and deductions. * Create, modified and submit electronic ROEs. * Handle payroll discrepancies and resolve issues promptly. * Prepare and distribute pay statements and reports. * Assist in year-end reporting, including T4 preparation and distribution. * Respond to employee inquiries regarding payroll and benefits. * Support internal and external audits related to payroll. Qualifications: * Post-secondary education in accounting, finance, or related field preferred. * PCP designated or in-progress. * Minimum of 1 year of full-cycle payroll using ADP WFN. * Proficient in Microsoft Office, especially Excel. * Strong organization and communication skills. INDCAN48213NWR
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We have an exciting opportunity for a Payroll Officer to join a leading construction organisation based in Peterborough, committed to providing world-class solutions and offering exceptional customer services to their stakeholders. Priding themselves on encouraging a supportive and collaborative work environment, they are currently seeking a highly skilled and knowledgeable Payroll Officer to play an instrumental role in ensuring payroll operations run smoothly. The Role:Operating in a large to medium size team and reporting into a supportive and collaborative manager, this Payroll Officer role will see you processing start to finish payroll for a large size employee base. Carrying over your expertise within payroll, you will provide guidance and support to stakeholders, all whilst building exceptional rapport with colleagues and the wider organisation. Key Responsibilities: * End-to-end payroll processing for UK employees, ensuring timely and accurate payments. * Collaborate with HR and finance teams to gather payroll data, ensuring seamless integration between departments. * Manage statutory deductions and ensure compliance with UK tax regulations, including PAYE, National Insurance, and pension contributions. * Process employee benefits, including pensions, bonuses, and salary adjustments. * Ensure payroll compliance with all local laws and company policies. * Prepare and submit monthly and annual statutory reports, including P60s, P45s, and tax year-end submissions. * Investigate and resolve payroll discrepancies or issues raised by clients/employees. * Acting as point of contact for clients for all payroll related queries and concerns. Requirements: * Proven experience as a Payroll Officer or similar role, with hands-on experience in UK payroll. * Strong knowledge of payroll processes, tax regulations, and statutory reporting requirements in the UK. * Experience using a variety of payroll software systems. * Exceptional attention to detail and accuracy, with the ability to handle high-volume and complex payrolls. * Strong communication and interpersonal skills, with the ability to liaise effectively with employees at all levels. * Ability to work independently and as part of a team, managing multiple deadlines in a fast-paced environment. * A proactive approach to problem-solving and process improvement. What They Offer: * Competitive salary and benefits package. * Opportunities for professional development and career progression. * A supportive and inclusive work culture. * Flexible working options, including hybrid working arrangements. If you are an experienced payroll professional with UK payroll expertise, then please do apply today and we can set up a time to speak in more detail. INDPAY48263OC
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We are currently recruiting for a Payroll Officer on a rolling temporary contract based in Bristol the appropriate candidate must be available and ready to start ASAP. Please find more detail on the role below, if this is of interest apply, and one of our consultants will contact you. PAYROLL OFFICER -£15 - £17 per hour Temp until October 2025 * 4500 on payroll using itrent * Dealing with high volume queries * Must have good technical knowledge * Runs payrolls up to BACS Duties and responsibilities * To support the Deputy Payroll and Pensions Manager in the effective and efficient provision of payroll and pensions service ensuring that services are delivered to meet legislative, business and customer requirements within relevant timescales. * To provide specialist payroll and pensions support to staff in colleges, services and other customers. * To analyse individual pension statements and determine appropriateness of information ensuring Pension contributions are sufficient and accurate for future benefit payments. * To receive payroll, pension issues and resolve problems following existing policies, regulations and guidance where necessary to achieve the optimum solution. * To maintain a good knowledge of regulatory and statutory requirements such that payroll and pension transactions are compliant. * To provide prompt and accurate payment of staff particularly in relation to the calculation and administration of complex payments. * To be responsible for the maintenance and control of designated employee records including receiving organising and actioning documentation associated with payroll adjustments and amendments. * To provide detailed ad hoc reports for colleges and services as appropriate and for People Services People Partners. * To create and revise documents and reports and communicate changes with colleague and customers. * To advise and assist P&OD teams on payroll related matters and input. * To develop and deliver briefings, training and presentations as required. * To support the team to meet its objectives within timescales and supporting the induction and training of team members. 48539GFINDPAYS
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Location: Toronto, Canada - FT in office - Downtown TorontoPayroll administration and processing experience is required. CPA Canada designation preferredResponsibilities: 1 Leadership in Finance Management: * Lead all financial functions, including managing relationships with key stakeholders in Canada and the UK. * Foster a positive and inspiring work environment, coaching and guiding team members to achieve growth, accountability, and business advancement. * Proactively drive process enhancements and efficiencies across Finance and other areas * Strategic Financial Advisory: * Serve as a dedicated Finance Business Partner, serving as the primary resource for financial and reporting matters. * Offer strategic advice on sales optimization to enhance profitability and operational effectiveness. * Communication and Reporting: * Deliver regular updates to Executive Management in monthly meetings, ensuring clear communication and alignment with organizational objectives. * Take full ownership of reporting, budgeting, and forecasting activities, ensuring alignment with UK reporting standards and quarterly reforecasting needs. * Stakeholder Relations: * Cultivate and strengthen relationships between the Toronto and UK offices, facilitating effective communication and collaboration to drive shared success. * Team Development and Management: * Mentor and develop the finance team, ensuring the delivery of accurate financial outcomes and processes. * Lead and manage a dedicated local finance team, ensuring the achievement of deliverables, KPIs, and performance targets. * Compliance and Financial Operations Oversight: * Oversee all aspects of the tax function, including tax returns, PST, GST/HST, and corporate tax obligations, leveraging intermediate tax expertise. * Lead annual budgeting and quarterly reforecasting processes to support strategic financial planning. * Manage the annual audit process and ensure the timely generation of accurate statutory filings. * Assume full responsibility for all financial accounting functions, including month-end reporting, semi-monthly payroll processing, weekly accounts payable processing, and weekly cashflow forecasting. Desirable Skills and Experience: * Ceridian Dayforce payroll process experience * Proficiency in B2B environments * Familiarity with software/SAAS industry * Demonstrated leadership in team management * Experience in CA/UK business environments * Commercial analysis mindset * At least 5+ years of experience as a Financial Controller, Finance Manager, Head of Finance, Accounting Manager Perks and Benefits: * Three weeks of vacation, with additional vacation days increasing after two and five years of service * Birthday day off * RRSP matching program * Enhanced health and dental benefits 47578CNINDCAN
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Trainee Fire Safety Administrator Greater Manchester
Permanent £24,000 - £27,000 Per Annum
Ref: 48543LS Group
Are you a driven Administration professional with an interest in pursuing a career within Fire?We're seeking a dynamic and driven trainee Fire professional to join our clients growing team, where you'll provide invaluable advice and support to clients across a range of industries. Day-to-Day * Advising client's needs relating to Fire * Providing telephone/e-mail advice to clients regarding Fire related concerns (Once trained). * Attending training and regularly updating the team on relevant changes to legislation and guidance * To specialise in Fire and have relevant practitioner experience. * Undetake development and professional training to level 3 in fire risk management with a view to undertaking BAFE validation approval process. * Amending Fire Safety management systems and risk assessments. * Development of Fire systems and elearning as requested Benefits * 25 Days holiday rising to 27 Days after 2 years and 28 Days after 5 years (not applicable for Field Sales, they receive 22 days) * Additional day off for your Birthday * Medicash cash plan * Profit share scheme dependent on targets set, non-contractual. * Pension scheme 4% employer contribution, rising to 5% after 5 years and 7% after 7 years. * Enhanced sick pay 1 week for up to 12 months service, then increases to up to 3 weeks. * Cycle to work scheme. * Season Ticket Loan Scheme * Christmas Bonus applicable after 3 years' service, additional weeks' pay paid in December. * 24/7 Access to Health at Work * Auto enrolment onto the Group Life Insurance scheme * Bupa individual health care cover after 5 years' service * Bakers Breakfast every Monday for office-based staff. * Free Fruit every Wednesday for office-based staff. * Discounted parking for Manchester staff at AO Arena for a monthly ticket * Refer a friend scheme, standard scheme is £500 after probationary period. Some Departments will offer enhanced incentives for particular roles. 48543LSINDMANJ
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Our client a true market leader in their field is looking for an experienced Litigation Consultant specialising within employment law to join their field based team. Experienced within Advocacy the successful candidate will manage cases across their locality with some requirement to travel across the UK.This is fantastic opportunity to be able to work from home and within the field representing clients within employment tribunal cases. This is a fantastic opportunity for a qualified Advocate, looking for an improved work life balance or a HR professional who has represented the company interests within a Tribunal setting.We are looking for candidates who are confident, articulate and legally qualified, who have direct employment law experience. The successful candidate will be part of the UK Legal Team and will work closely with the employment law advisory service, the Litigation Executive teams and Senior Leadership Team. There is a strong focus on delivering high standards of care and service to our clients and we are looking for someone with good communication skills and high professional standards. Day to Day Responsibilities * Review allocated claims brought against clients in the Employment Tribunal, in conjunction with the appointed Litigation Executive preparing the case, to include approving the drafted pleadings, disclosure exercises and bundles of documents. * Representing clients in Tribunals and hearing and contested cases at tribunal * Preparation of cases, write up and running trials in court * Provide clear assessment of client cases, and identify and manage risks to the client including cost implications * Representing client interests wholly and presenting all legal arguments relevant Person Specification * Advocacy experience, ideally within employment law * Experience of representation in employment tribunal cases * Professional qualification preferred but not essential * Hold a full valid driving licence, and can work with autonomy and independently * Ability to work under pressure INDMANS971383BG7R10
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Our client a true market leader in their field is looking for an experienced Litigation Consultant specialising within employment law to join their field based team. Experienced within Advocacy the successful candidate will manage cases across their locality with some requirement to travel across the UK.This is fantastic opportunity to be able to work from home and within the field representing clients within employment tribunal cases. This is a fantastic opportunity for a qualified Advocate, looking for an improved work life balance or a HR professional who has represented the company interests within a Tribunal setting.We are looking for candidates who are confident, articulate and legally qualified, who have direct employment law experience. The successful candidate will be part of the UK Legal Team and will work closely with the employment law advisory service, the Litigation Executive teams and Senior Leadership Team. There is a strong focus on delivering high standards of care and service to our clients and we are looking for someone with good communication skills and high professional standards. Day to Day Responsibilities * Review allocated claims brought against clients in the Employment Tribunal, in conjunction with the appointed Litigation Executive preparing the case, to include approving the drafted pleadings, disclosure exercises and bundles of documents. * Representing clients in Tribunals and hearing and contested cases at tribunal * Preparation of cases, write up and running trials in court * Provide clear assessment of client cases, and identify and manage risks to the client including cost implications * Representing client interests wholly and presenting all legal arguments relevant Person Specification * Advocacy experience, ideally within employment law * Experience of representation in employment tribunal cases * Professional qualification preferred but not essential * Hold a full valid driving licence, and can work with autonomy and independently * Ability to work under pressure INDMANS971383BG6R9
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Our client a true market leader in their field is looking for an experienced Litigation Consultant specialising within employment law to join their field based team. Experienced within Advocacy the successful candidate will manage cases across their locality with some requirement to travel across the UK.This is fantastic opportunity to be able to work from home and within the field representing clients within employment tribunal cases. This is a fantastic opportunity for a qualified Advocate, looking for an improved work life balance or a HR professional who has represented the company interests within a Tribunal setting.We are looking for candidates who are confident, articulate and legally qualified, who have direct employment law experience. The successful candidate will be part of the UK Legal Team and will work closely with the employment law advisory service, the Litigation Executive teams and Senior Leadership Team. There is a strong focus on delivering high standards of care and service to our clients and we are looking for someone with good communication skills and high professional standards. Day to Day Responsibilities * Review allocated claims brought against clients in the Employment Tribunal, in conjunction with the appointed Litigation Executive preparing the case, to include approving the drafted pleadings, disclosure exercises and bundles of documents. * Representing clients in Tribunals and hearing and contested cases at tribunal * Preparation of cases, write up and running trials in court * Provide clear assessment of client cases, and identify and manage risks to the client including cost implications * Representing client interests wholly and presenting all legal arguments relevant Person Specification * Advocacy experience, ideally within employment law * Experience of representation in employment tribunal cases * Professional qualification preferred but not essential * Hold a full valid driving licence, and can work with autonomy and independently * Ability to work under pressure INDMANS971383BG5R8