Senior Employment Law Consultant Jobs

Complaints Handler5 days a week in office Based in Hinckley Are you a bright, confident, and positive individual with a passion for delivering exceptional service? We're looking for a Complaints Handler to play a crucial role in supporting cash collection efforts for our client. Why This Role?As the first point of contact for clients, you'll thrive in a fast-paced environment, resolving issues with a pragmatic and customer focussed approach. Your will be responsible for hitting cash collection targets while maintaining excellent relationships with clients. This is predominantly a phone-based role so outstanding communication skills are key. What You'll Do: * Engage with clients about their overdue accounts. * Resolve payment and service queries, primarily via telephone. * Own client service issues, identifying root causes and providing effective solutions. * Navigate client databases to investigate and respond accurately. * Deliver 'Super Service' in all client interactions. * Process debit/credit card payments. * Collaborate with the local team to streamline client accounts and internal processes. * Prepare comprehensive case histories when further action is required. What You Bring: * Strong client service skills, focusing on rapport building and issue resolution. * Excellent verbal and written communication abilities. * High attention to detail with strong administration skills. * Ability to multi-task and work efficiently under tight deadlines while maintaining superior customer service. 48472CHRINDMANJ

My client is a market-leading provider of Information Services and Solutions for professionals is Accounting, Audit, Tax, H&S and Business. This is an ideal role for an experienced auditor with strong technical knowledge, excellent writing skills and a keen interest in media/publishing to join an expert and enthusiastic Audit and Accounting (A&A) author team. Job Purpose:The A&A technical writer team are responsible for writing and reviewing content for the A&A segment They work with commercial, sales, IT, and editorial teams to innovate the way that content is delivered to maximise the value to our clients. The team also deliver technical and product training and are expected to be active members of external technical committees, for example at ICAEW. Day to Day Responsibilities as a Senior Audit Technical Writer: * Take responsibility for certain audit and practice management products. * Get involved in supporting commercial and content partnerships for example with audit software companies. * Lead transformation projects for content, products, and processes. * Research and perform or review authoring update work on the A&A products as appropriate for the candidate's expertise and the roles of other team members. This could include: * commentary, insights, and analysis. * tools including audit programmes, model accounts and disclosure checklists. * online training materials (podcasts, videos, recording audio, preparing slides and notes). * contributing articles for news updates, Accountancy Daily and social media. * UK GAAP and IFRS presentation, measurement, and disclosure. * company law and corporate governance; and * practice management guides and tools. * Maintain and expand external networks through social media, webinars, training, sales demos and technical committees. * Work with external expert authors and panel members in practice. * Instruct editorial/production support teams and review output within tight publishing deadlines. * Provide insight and leadership to other team members maintaining accounting/auditing standards and company legislation on Croner-i Navigate platform to ensure that new content is added when needed and editorial notes are up to date. * Answer product queries and assist client experience and sales teams with demos and training. What you bring to the team: * Qualified ACA, ACCA, FCA or FCCA. * Experience of working within an accounting practice environment, typically within the audit function. * Professional knowledge of and strong technical grounding in the areas of auditing and IFRS and UK GAAP accounting, ethics, quality, and risk. * Proven writing and presentation skills, including the ability to convey complex themes in an accessible way to a variety of audiences with varying levels of expertise. * Strong excel, word and IT skills and experience in audit software. * Interest in media/publishing. * Confident in helping clients. * Superb teamwork and communication. Employee Benefits: * 25 Holidays + Bank Holidays * Vibrant Offices in Central London (Looking over the Thames) * Profit Share Scheme * PerkBox Discounts * Social Events Throughout Year * Contributory Pension Scheme * Private Health Insurance after 5 years P967616LS1R22INDHIN

Compliance Manager - Sales Office based with travel required Driver's License required Based in Hinckley Job Purpose:The Compliance Manager will be responsible for assessing risks, identifying patterns and trends, and managing overall compliance operations within the company. This includes conducting internal audits, implementing compliance measures, and ensuring adherence to regulatory standards. Job Overview:As a Compliance Manager, you will handle various compliance-related issues, focusing on assessing risks and maintaining regulatory standards across the company. This role will involve ensuring that sales processes are compliant, conducting quality assessments, and managing the company's compliance certifications within a FCA regulated environment. You will work closely with senior management and directors to monitor compliance controls and drive improvements in compliance management. Key Responsibilities: * Analyse the full sales process to ensure adherence to best practices and regulatory expectations. * Conduct quality and compliance assessments of Business Development Managers and Field/Office-Based Consultants. * Oversee the quality assessment process across both field and office-based sales teams. * Lead compliance investigations, identifying themes and trends to mitigate risks. * Implement and monitor compliance controls, including spot checks on websites, emails, letters, documents, and processes. * Maintain and develop current OHSAS 18001, ISO 9001, and ISO 27001 certifications. * Conduct internal audits of processes, especially those related to the sales process, from a compliance perspective. * Develop and deliver an education and engagement program for senior management, ensuring clear communication and training on compliance matters. * Collaborate with Directors to ensure a cohesive compliance strategy across the business. Skills & Qualifications: * A proven background in compliance management. * Strong communication skills, with the ability to tailor your style based on your audience. * Up-to-date knowledge of regulatory changes and guidelines. * Strong risk analysis and problem-solving abilities. * Highly organised with strong attention to detail. * Commercial acumen, with the ability to apply compliance knowledge practically within a business context. * A proactive approach with a strategic mindset, offering suggestions for improvement. * High level of integrity and accountability for achieving results. * A positive, can-do attitude with involvement in day-to-day compliance management. 48473CHINDHIN

Portfolio Procurement has been engaged to recruit a Buying Manager for a leading retailer based in South East London/Kent. To be considered for this role you must have experience of buying hard wood/laminate flooring. Skills and Experience * Strong knowledge of laminate and engineered wood flooring products. * Excellent supplier negotiation and contract management. * Analytical and decision-making skills. * Proficient in Microsoft Office Suite. * Ability to work in a fast-paced, dynamic environment with a focus on achieving results. * Strong organizational skills and attention to detail. 48167JEINDPRO

Revenue Controller looking for your next Project role in a fast pace environment?I am seeking an revenue controller who will be able to assist a project within a public sector client using CIVICA system. Accountabilities * Communicate with taxpayers and other interested persons, predominantly by telephone, to identify occupiers, owners for liabilities, discounts and disregards. * To facilitate payment of Council Tax by ensuring that demand notices and other documentation are issued to tax payers as appropriate. Implement methods of payment, refunds and other transactions as necessary. * Serve various legal notices and invoices for all debt types, implementing payment agreements and take appropriate action for collection and recovery in accordance with guidelines, taking ownership of monitoring accounts and payment arrangements. * Ensure that appropriate methods of enforcement and sanctions are pursued, having regard to the means and circumstances of debtors, ensuring that due regard is taken in vulnerable cases. * Ensure that appropriate methods of enforcement and sanctions are pursued, having regard to the means and circumstances of debtors, ensuring that due regard is taken in vulnerable cases. * Maintain knowledge of Council Tax and Benefits legislation, including debt collection, enforcement and insolvency law, ensuring that processes and decisions apply in accordance with law and policy guidelines. * To represent the council in court hearings for all debt types. * Ensure that communications with DWP through the Customer Information System (CIS) or its equivalent are properly implemented and undertaken by the relevant staff in accordance with agreed procedures. * To identify cases of hardship or other circumstances where a debt may be irrecoverable and to make recommendations for write-offs, referring debtors to local welfare benefits and debt counselling groups where appropriate. * Liaise with other staff as appropriate in relation to the collection and enforcement of all debt types owed to the Council. * Liaise with enforcement agents, the Police, Courts and with other external collection and enforcement agents to seek to obtain prompt and correct settlement of debts. * To liaise with all internal and external partners as required. The Experience You Will Bring * Demonstrable experience of working in a recovery section or in a similar environment dealing with the collection of various debt types * A good working knowledge of Council Tax and NNDR law and procedures * Experience of customer/public contact demonstrating good communication and interpersonal skills * Experience of accurately maintaining and interpreting personal and financial data * Experience of using office information systems, specifically CIVICA 48461LHINDCC

The Health & Safety Consultant position is primarily field-based, focusing on providing expert advice, support, recommendations, solutions, and documentation to clients in the Ottawa area. The working hours are between 9-5:30pm, although flexibility is necessary based on client needs. A valid G license is required and your own vehicle.Salary: $80-90, 000 + car allowance of $8400CRSP designation required or exam to be written in May or October 2025.Here's a breakdown of the key aspects of this role: 1 Providing Advice and Support: As a Health & Safety Consultant, your primary responsibility is to offer guidance, recommendations, and solutions to clients regarding health and safety practices. This involves assessing risks, understanding regulatory requirements, and suggesting measures to mitigate potential hazards. 1 Client Interaction: You'll be actively engaging with clients, both virtually and onsite, to understand their specific needs and challenges. This may include conducting audits, evaluating operations, and providing tailored advice to improve safety standards. 1 Development of Health & Safety Management Systems: You'll work closely with clients to develop comprehensive health and safety management systems tailored to their business operations. This includes drafting relevant policies, procedures, and training programs to ensure compliance with regulations and best practices. 1 Project Work and Collaboration: Alongside your day-to-day client interactions, you may also be involved in larger projects aimed at enhancing health and safety practices or developing new solutions. Collaboration with other consultants is essential to meet client expectations and achieve business objectives. 1 Compliance and Regulatory Knowledge: A deep understanding of Occupational Health and Safety legislation is imperative in this role. You'll need to stay updated on relevant laws and regulations to ensure that clients remain compliant with legal requirements. 1 Education and Experience: A degree or diploma in a relevant field, coupled with a minimum of 5 years of experience in health and safety, is typically required for this role. Additionally, having or pursuing OHS designations demonstrates a commitment to professional development in the field. 1 Communication and Interpersonal Skills: Strong communication and interpersonal skills are essential for effectively engaging with clients, understanding their needs, and conveying complex information in a clear and concise manner. 1 Time Management and Flexibility: Given the dynamic nature of the role, the ability to manage time effectively and adapt to changing client demands is crucial. Flexibility in working hours and readiness to accommodate client schedules are often required. 1 Technological Proficiency: Proficiency in various software tools and platforms, such as Salesforce, is beneficial for managing client interactions, documenting recommendations, and tracking progress. 1 Commitment to Customer Experience: Demonstrating a genuine commitment to providing excellent customer experience ensures client satisfaction and fosters long-term relationships. Overall, the role of a Health & Safety Consultant demands a blend of technical expertise, interpersonal skills, and a dedication to ensuring the well-being of employees in diverse work environments. Education/Experience * A degree or diploma from an accredited college or university * Having or pursuing CSRP designatin (exam to be written in March or October 2025) * Strong knowledge of the…

The Health & Safety Consultant position is primarily field-based, focusing on providing expert advice, support, recommendations, solutions, and documentation to clients in the Metro-Toronto area. The working hours are between 9-5:30pm, although flexibility is necessary based on client needs. A valid G license is required and your own vehicle.Salary: $80-90, 000 + car allowance of $8400Here's a breakdown of the key aspects of this role: 1 Providing Advice and Support: As a Health & Safety Consultant, your primary responsibility is to offer guidance, recommendations, and solutions to clients regarding health and safety practices. This involves assessing risks, understanding regulatory requirements, and suggesting measures to mitigate potential hazards. 1 Client Interaction: You'll be actively engaging with clients, both virtually and onsite, to understand their specific needs and challenges. This may include conducting audits, evaluating operations, and providing tailored advice to improve safety standards. 1 Development of Health & Safety Management Systems: You'll work closely with clients to develop comprehensive health and safety management systems tailored to their business operations. This includes drafting relevant policies, procedures, and training programs to ensure compliance with regulations and best practices. 1 Project Work and Collaboration: Alongside your day-to-day client interactions, you may also be involved in larger projects aimed at enhancing health and safety practices or developing new solutions. Collaboration with other consultants is essential to meet client expectations and achieve business objectives. 1 Compliance and Regulatory Knowledge: A deep understanding of Occupational Health and Safety legislation is imperative in this role. You'll need to stay updated on relevant laws and regulations to ensure that clients remain compliant with legal requirements. 1 Education and Experience: A degree or diploma in a relevant field, coupled with a minimum of 5 years of experience in health and safety, is typically required for this role. Additionally, having or pursuing OHS designations demonstrates a commitment to professional development in the field. 1 Communication and Interpersonal Skills: Strong communication and interpersonal skills are essential for effectively engaging with clients, understanding their needs, and conveying complex information in a clear and concise manner. 1 Time Management and Flexibility: Given the dynamic nature of the role, the ability to manage time effectively and adapt to changing client demands is crucial. Flexibility in working hours and readiness to accommodate client schedules are often required. 1 Technological Proficiency: Proficiency in various software tools and platforms, such as Salesforce, is beneficial for managing client interactions, documenting recommendations, and tracking progress. 1 Commitment to Customer Experience: Demonstrating a genuine commitment to providing excellent customer experience ensures client satisfaction and fosters long-term relationships. Overall, the role of a Health & Safety Consultant demands a blend of technical expertise, interpersonal skills, and a dedication to ensuring the well-being of employees in diverse work environments. Education/Experience * A degree or diploma from an accredited college or university * Having or pursuing CSRP designatin (exam to be written in March or October 2025) * Strong knowledge of the Occupational Health and Safety Legislation throughout Canada * A strong background in…

Portfolio are proud to be representing our client, an award winning, Market leading EAP in their search for a Business support coordinator. This is an integral role within the sales team, ensuring a smooth day to day running of the dept, managing the inbox, allocating sales leads, checking compliance and new clients are correctly added to the system, producing reports - Expert Excel knowledge is a must for this. You will be part of a small team, working in a fast paced environment, flexibility is a must due to the fluidity of the team - no 2 days will be the same! If you have come from a sales administration, or business support background, have excellent Excel knowledge and enjoy a fast paced role, apply today and we'll be in touch! job overviewBusiness Support Coordinators manage the provision of complete administrative support to the direct and indirect sales teams which includes preparing reports, allocating leads, maintaining operational procedures, data management of the CRM system and the production of all new client set ups.This includes allocating more than 500 leads per month, processing more than 300 contracts, support of the Business Support mailbox and keeping this within the SLA. You will act as sales enablement support and produce daily and weekly reporting with analysis of trends and relevant MI data to senior sales management team. day to day responsibilities 1 Ensure mailbox is constantly monitored and all emails are processed 2 Compile daily, weekly, monthly, quarterly, and yearly reports with analysis 3 Manage incoming leads 4 Process daily new businesses applications 5 Act as sales support for all sales teams - supporting with system training and daily queries from the sales department 6 Monitor & allocate data records so the sales team always have enough data to work 7 Coordinate the administrative needs of the Sales team and management team as required essential skills and Competencies 1 Strong Microsoft Office software experience, Word and Powerpoint and expert Excel skills 2 Attention to detail: excellent attention to detail skills and ability to analyse and interpret data, experience with statistical anaysis and able to problem solve data errors 3 Teamwork: willingness to assist and support others as required and get on with team members 4 Experience in a fast-paced organisation 5 Energy, commitment and drive: dedication to the role, willingness to show flexibility when required, enthusiasm for the role and company development 6 Relationship-orientation: possess excellent interpersonal skills and be able to build rapport and trust with others to forge meaningful business relationships 7 Time management/organisation: accomplish objectives effectively within time frame given, carry out administrative duties within portfolio in an efficient and timely manner 8 Commerciality: ability to apply knowledge in a practical, commercial manner 9 Communication: the ability to communicate clearly and concisely, varying communication style depending upon the audience BENEFITS 1 25 days' holiday, plus bank holidays 2 Day off on your birthday 3 Cash plan for you (and your children, if any) 4 Holidays increase after 2- and 5-years'…

Job PurposeTo deliver telephone and written HR advice and support to clients who have requested on-site consultancy support through Face2Face. To plan meetings and to manage consultant diaries in a dynamic fast-paced setting. This is an excellent opportunity for a HR / CIPD Graduate looking to start their career in Human Resources, offering continued support and progression. Job OverviewWe are looking for a motivated and enthusiastic team member who can combine professional HR advice and excellent detail-focused drafting skills with diary planning and management in which pace, teamwork and flexibility are key. Day-to-Day Responsibilities· Communicate by telephone and email with clients about their requirements to hold formal meeting with employees with Face2Face consultant support, explaining their options and responsibilities.· Review case files and draft on the client's behalf legally compliant and accurate invitation letters to disciplinary hearings, grievances, appeals, investigations and consultations.· Manage consultant diaries as part of a small team, making appointments and maintaining a flexible approach to last minute changes.· Work positively with consultants to effectively manage their time and client expectations.· Create and maintain files, system logs and other administrative tasks.· Work towards the team objective of obtaining repeat business. What you Bring to the Team· Educated to degree level in HR, law or related business discipline, or with relevant experience in employment law or an employee relations-focussed HR role. · Customer service experience.· Excellent written and oral communication skills, delivering technical information and commercial advice as well as empathy to clients, and provide outstanding attention to detail.· Strongly focussed on delivering an excellent client experience at all stages.· A positive approach in a fast-moving, busy team environment. INDMANJ