The Portfolio Group Jobs

As an operational Team Lead, you will manage, motivate and inspire your team of inbound/outbound agents. You will mentor, support and develop your team to allow them to gain knowledge and understanding of their business area and the company to ensure the business's success! You will have an excellent 'can-do' attitude and be able to adapt to ever-changing business requirements! Day-to-day responsibilities include but are not limited to the below: * Lead your team and ensure they fully understand their main driver to achieve the target and hit SLA/KPIs * Ongoing development planning to drive performance through effective communication and documentation * Plan for the week/month ahead based on current issues and analysis of the previous week/month's stats * Deliver weekly plans through daily performance & stat reviews * Performing coaching, 1:1's, agent contribution reviews, conduct & behaviours reviews in line with policies * Deliver documentation based on the constant coaching and improvement of their team * All compliance is adhered to by ensuring paperwork is clear, concise and legible with all areas completed for review by senior management * Keep up to date with any campaign/company updates and changes Key Requirements: * Must have at least 2 years experience in a management position leading a sales team to targets * Competent user of salesforce * Uses statistical analysis to implement long-term and short-term fixes * Set a constant example in terms of behaviour and setting standards * Gains feedback and analyse the way you communicate * Always consistent and professional * Manages and assists in performance improvements * Analytical and problem-solving skills - have the ability to interpret MI and deliver Action Plans * Good understanding of Inbound and Outbound telephony/dialler systems * Excellent communication skills - effective coaching skills; the ability to build relationships & can motivate staff * Strong organisational aptitude and proven time management skills * Excellent people management skills * The proactive and decisive approach to problem-solving * Strong organisational aptitude and proven time management skills * Highly effective communication INDIRE

As an operational Team Lead, you will manage, motivate and inspire your team of inbound/outbound agents. You will mentor, support and develop your team to allow them to gain knowledge and understanding of their business area and the company to ensure the business's success! You will have an excellent 'can-do' attitude and be able to adapt to ever-changing business requirements! Day-to-day responsibilities include but are not limited to the below: * Lead your team and ensure they fully understand their main driver to achieve the target and hit SLA/KPIs * Ongoing development planning to drive performance through effective communication and documentation * Plan for the week/month ahead based on current issues and analysis of the previous week/month's stats * Deliver weekly plans through daily performance & stat reviews * Performing coaching, 1:1's, agent contribution reviews, conduct & behaviours reviews in line with policies * Deliver documentation based on the constant coaching and improvement of their team * All compliance is adhered to by ensuring paperwork is clear, concise and legible with all areas completed for review by senior management * Keep up to date with any campaign/company updates and changes Key Requirements: * Must have at least 2 years experience in a management position leading a sales team to targets * Competent user of salesforce * Uses statistical analysis to implement long-term and short-term fixes * Set a constant example in terms of behaviour and setting standards * Gains feedback and analyse the way you communicate * Always consistent and professional * Manages and assists in performance improvements * Analytical and problem-solving skills - have the ability to interpret MI and deliver Action Plans * Good understanding of Inbound and Outbound telephony/dialler systems * Excellent communication skills - effective coaching skills; the ability to build relationships & can motivate staff * Strong organisational aptitude and proven time management skills * Excellent people management skills * The proactive and decisive approach to problem-solving * Strong organisational aptitude and proven time management skills * Highly effective communication INDIRE

This is a once in a career opportunity for an exceptional Salesperson to join a truly Sales Led business, the industry leading EAP and OH provider & Sunday Times best companies to work for Health Assured. With an unrivalled track record of incredibly strong year on year growth of its subscription model business, Health Assured supports over 80,000 organisations and 13 million lives across the UK & Ireland. Part of the global Peninsula Group, with 14 companies and a group turnover more than £400m, there is substantial financial backing for further expansion, acquisition and international development. This represents an unparalleled career advancement opportunity for the exceptional individual.A key member of the New Business leadership team, you will own and drive the recruitment and onboarding of new starters, conduct ongoing coaching with your team, and support the wider Inside Sales leadership team with the day-to-day running and management of our Inside Sales team. 1 Motivate and drive the performance of a team of 15+ Business Sales Consultants 2 Complete daily quality checks, live coaching, and feedback sessions with the team to ensure that the standard of calls is excellent. 3 To review team performance daily and support the team individually and as a whole, with ongoing coaching and support to improve performance and ensure that targets are achieved. 4 To monitor daily activity from the team. Support any team members underperforming to ensure that the team are hitting minimum KPI's and conduct monthly 1 to 1's to review performance.Benefits 1 25 days' holiday, plus bank holidays 2 Day off on your birthday 3 Cash plan for you (and your children, if any) 4 Holidays increase after 2- and 5-years' service 5 Contractual sick pay 6 Private medical insurance after 5 years' service 7 Pension Plan and Life Insurance 8 Pension plan contributions increase after 5- and 7-years' service 9 Holiday season bonus after 3 years' service 10 Profit share scheme 11 Season ticket loan scheme 12 Cycle to work scheme 13 Access to Employee Assistance Programme 14 Free breakfast every Monday and social sessions on the last Friday of the month with free food and drink - we call this Fab Friday! 15 Company incentives, access to discount schemes INDMANS

This is a once in a career opportunity for an exceptional Salesperson to join a truly Sales Led business, the industry leading EAP and OH provider & Sunday Times best companies to work for Health Assured. With an unrivalled track record of incredibly strong year on year growth of its subscription model business, Health Assured supports over 80,000 organisations and 13 million lives across the UK & Ireland. Part of the global Peninsula Group, with 14 companies and a group turnover more than £400m, there is substantial financial backing for further expansion, acquisition and international development. This represents an unparalleled career advancement opportunity for the exceptional individual.A key member of the New Business leadership team, you will own and drive the recruitment and onboarding of new starters, conduct ongoing coaching with your team, and support the wider Inside Sales leadership team with the day-to-day running and management of our Inside Sales team. 1 Motivate and drive the performance of a team of 15+ Business Sales Consultants 2 Complete daily quality checks, live coaching, and feedback sessions with the team to ensure that the standard of calls is excellent. 3 To review team performance daily and support the team individually and as a whole, with ongoing coaching and support to improve performance and ensure that targets are achieved. 4 To monitor daily activity from the team. Support any team members underperforming to ensure that the team are hitting minimum KPI's and conduct monthly 1 to 1's to review performance.Benefits 1 25 days' holiday, plus bank holidays 2 Day off on your birthday 3 Cash plan for you (and your children, if any) 4 Holidays increase after 2- and 5-years' service 5 Contractual sick pay 6 Private medical insurance after 5 years' service 7 Pension Plan and Life Insurance 8 Pension plan contributions increase after 5- and 7-years' service 9 Holiday season bonus after 3 years' service 10 Profit share scheme 11 Season ticket loan scheme 12 Cycle to work scheme 13 Access to Employee Assistance Programme 14 Free breakfast every Monday and social sessions on the last Friday of the month with free food and drink - we call this Fab Friday! 15 Company incentives, access to discount schemes INDMANS

Are you a 2023 or 2024 grad looking to start your first full-time counselling position?Are you looking to join a supportive company that will give you further training to develop your career?Portfolio are proud to be exclusively representing our Client who are a trusted health and wellbeing network who have been making a positive difference in over 15 million lives. Our client offers the most comprehensive employee assistance programme on the market, giving 24/7 caring and compassionate support services to employers from organisations of all sizes, across the private, public and non-profit sector, to business partners, individual users, employees and their family members.We are looking for professional, hard-working graduates with strong communication, high levels of computer literacy and high levels of organisational ability with a desire to make a difference to people's lives. * Start date - 3rd March This is a brilliant opportunity to begin your counselling career with the expertise and support from the number one EAP in the UK. The 6-month graduate scheme will provide you extensive training and development throughout, before you move into a full-time Wellbeing Counsellor role. This 6-month full time graduate scheme will develop your skills in areas such as: * Digital Counselling * Telephone Counselling * Solution Focused Counselling * Risk Assessment and Managing Risk * Safeguarding Training * Online CBT * Online Counselling * Case Management It is essential that you have the following: * Minimum diploma level 4 in Counselling & minimum of 100 counselling hours * To be a member of the BACP Employee Benefits: * BACP (or equivalent) membership and accreditation paid for * BACP CBD Hub * Up to £60 per month for supervision * Inhouse supervision * Monthly incentives such as weekends away! * Supervision * 25 Days Holiday + Bank Holidays (plus an additional 2 days after 2 years service) * Birthday Off/Mental Health Day * Profit Share Scheme * Perkbox (staff discount scheme) * Christmas bonus after 3 years of service * Contributory Pension Scheme * Fab Fridays- dress down & free treats * Allied Pride Network * Social events throughout the year * Free breakfast on Mondays * Fresh fruit delivered to the office each week * Free annual flu vaccine * Private health insurance after 5 years service * Life Insurance * Discounted eye test * Discounted glasses/contact lenses prescription P46586LSR4INDMANJ

Are you a 2023 or 2024 grad looking to start your first full-time counselling position?Are you looking to join a supportive company that will give you further training to develop your career?Portfolio are proud to be exclusively representing our Client who are a trusted health and wellbeing network who have been making a positive difference in over 15 million lives. Our client offers the most comprehensive employee assistance programme on the market, giving 24/7 caring and compassionate support services to employers from organisations of all sizes, across the private, public and non-profit sector, to business partners, individual users, employees and their family members.We are looking for professional, hard-working graduates with strong communication, high levels of computer literacy and high levels of organisational ability with a desire to make a difference to people's lives. * Start date - 3rd March 2025This is an incredible opportunity to join the industry leading EAP and OH provider & Sunday Times 'Best Places to Work' organisation and gain further paid training to gain relevant skills for an EAP! The 6-month graduate scheme will provide you extensive training and development throughout, before you move into a full-time Wellbeing Counsellor role. This 6-month full time graduate scheme will develop your skills in areas such as: * Digital Counselling * Telephone Counselling * Solution Focused Counselling * Risk Assessment and Managing Risk * Safeguarding Training * Online CBT * Online Counselling * Case Management It is essential that you have the following: * Minimum diploma level 4 in Counselling & minimum of 100 counselling hours * To be a member of the BACP Employee Benefits: * BACP (or equivalent) membership and accreditation paid for * BACP CBD Hub * Up to £60 per month for supervision * Inhouse supervision * Monthly incentives such as weekends away! * Supervision * 25 Days Holiday + Bank Holidays (plus an additional 2 days after 2 years service) * Birthday Off/Mental Health Day * Profit Share Scheme * Perkbox (staff discount scheme) * Christmas bonus after 3 years of service * Contributory Pension Scheme * Fab Fridays- dress down & free treats * Allied Pride Network * Social events throughout the year * Free breakfast on Mondays * Fresh fruit delivered to the office each week * Free annual flu vaccine * Private health insurance after 5 years service * Life Insurance * Discounted eye test * Discounted glasses/contact lenses prescription P46586LSR4INDMANJ

Are you a 2023 or 2024 grad looking to start your first full-time counselling position?Are you looking to join a supportive company that will give you further training to develop your career?Portfolio are proud to be exclusively representing our Client who are a trusted health and wellbeing network who have been making a positive difference in over 15 million lives. Our client offers the most comprehensive employee assistance programme on the market, giving 24/7 caring and compassionate support services to employers from organisations of all sizes, across the private, public and non-profit sector, to business partners, individual users, employees and their family members.We are looking for professional, hard-working graduates with strong communication, high levels of computer literacy and high levels of organisational ability with a desire to make a difference to people's lives. * Start date - 3rd March 2025This is an incredible opportunity to join the industry leading EAP and OH provider & Sunday Times 'Best Places to Work' organisation and gain further paid training to gain relevant skills for an EAP! The 6-month graduate scheme will provide you extensive training and development throughout, before you move into a full-time Wellbeing Counsellor role. This 6-month full time graduate scheme will develop your skills in areas such as: * Digital Counselling * Telephone Counselling * Solution Focused Counselling * Risk Assessment and Managing Risk * Safeguarding Training * Online CBT * Online Counselling * Case Management It is essential that you have the following: * Minimum diploma level 4 in Counselling & minimum of 100 counselling hours * To be a member of the BACP Employee Benefits: * BACP (or equivalent) membership and accreditation paid for * BACP CBD Hub * Up to £60 per month for supervision * Inhouse supervision * Monthly incentives such as weekends away! * Supervision * 25 Days Holiday + Bank Holidays (plus an additional 2 days after 2 years service) * Birthday Off/Mental Health Day * Profit Share Scheme * Perkbox (staff discount scheme) * Christmas bonus after 3 years of service * Contributory Pension Scheme * Fab Fridays- dress down & free treats * Allied Pride Network * Social events throughout the year * Free breakfast on Mondays * Fresh fruit delivered to the office each week * Free annual flu vaccine * Private health insurance after 5 years service * Life Insurance * Discounted eye test * Discounted glasses/contact lenses prescription P46586LSR4INDMANJ

Are you an experienced Customer Service/Receptionist professional looking to join a company where you can build a career, and will invest in your development?The Portfolio Group have a phenomenal opportunity on the table.. we are looking for a talented Receptionist to join a vibrant company with incredible growth plans who have won many awards such as the 'Feefo Platinum trusted service award 2021'. We are currently supporting one of the UKs longest leading information resource business for HR, Tax & Accounting Professionals. Part of a Global Group that have a multimillion-pound turnover year on year that keeps on growing. Day-to-Day Responsibilities * Management of the Client Experience inbox and ensuring that all emails are actioned/responded to within a timely manner on the day that they are received. * Maintaining contact details and ensuring that all requests are actioned/responded to within a timely manner. * Acting as overflow calls for various departments and logging callbacks. * Use of Microsoft Word, Excel, Outlook, SharePoint, upload system and the Intranet. * Diary management for both the HR and H&S consultants. What you Bring to the Team * A "can-do" attitude, a thirst for knowledge and the ability to communicate knowledge effectively within the team. * A team player * Ability to work in a fast paced environment. * Strong time management skills. Benefits * 25 Holidays + Bank Holidays * Free Parking * Free Breakfast Mondays * Daily, weekly, and monthly incentives * Profit Share Scheme * Day off on your Birthday * PerkBox Discounts * Access to EAP * Social Events Throughout Year * Contributory Pension Scheme * Private Health Insurance after 5 years 4887LSRINDHIN

Compliance Manager5 days a week in office Based in Manchester City Overview: We are seeking a highly motivated, skilled, and driven Compliance Manager to join our client's evolving Compliance Team. In this newly created role, you will be responsible for managing a variety of compliance-related issues, including assessing risks, identifying patterns, and conducting internal audits. The role also involves implementing compliance measures to ensure adherence to internal sales quality guidelines, identifying areas of non-compliance, and continuously improving internal processes. Key Responsibilities: * Analyse the full sales process to ensure compliance with regulatory authorities and internal quality guidelines. * Assess sales calls and sales teams to ensure quality and compliance standards are met. * Oversee the quality assessment of sales and service calls. * Conduct compliance investigations and identify recurring themes and trends. * Design, implement, and enhance compliance procedures aligned with business objectives. * Monitor and implement compliance controls, including spot checks of websites, emails, letters, and documents. * Perform internal audits of sales-related processes from a compliance perspective. * Develop and deliver an education and engagement program through training and communication with senior management. * Regularly report to senior management on compliance reviews and recommended actions. Qualifications and Skills: * Prior experience in a regulated environment is preferred. * Strong planning and organisational skills with exceptional attention to detail. * Excellent communication skills and the ability to provide constructive feedback. * High level of integrity, accountability, and commitment to delivering results. 48211CHRINDMANS