The Portfolio Group Jobs

Do you thrive on organization and efficiency? As a Digital Planning Administrator, you'll play a vital role in supporting our digital counselling team by ensuring workloads are managed and service levels are met. Your attention to detail and ability to prioritize will directly impact the lives of those who rely on us for support. What You'll Do * Distribute and monitor workloads to maintain optimum SLAs. * Manage live chats and emails to triage and reassure clients. * Accurately record notes and maintain database records. * Support the digital services team to maintain productivity and excellent service delivery. What You'll Bring * Exceptional attention to detail and organizational skills. * Strong written and verbal communication abilities. * A proactive mindset and the ability to work unsupervised. This is more than just a job; it's your chance to make a difference while advancing your career in a dynamic, supportive environment. If you're ready to rise to the challenge, we want to hear from you! 48645LFRINDMANJ

Portfolio Credit Control are currently partnered with a major player in the real estate sector who are looking to continue their success by strengthening the Credit Control function. If you are looking to join a reputable business who are continiously growing, developing its staff and rewarding employees for the work they do - Look no further! As a Senior Credit Controller in the real estate sector, your role involves managing the credit and collections processes to ensure timely payments from lease hold tenants. This role will have a particular focus on the retail sector. Key Responsibilites * Credit Policy Adherence: Monitor and enforce existing credit policies. Ensuring best practice across the Accounts Receivable function. * Tenant and Client Relations: Build and maintain positive relationships with tenants, clients, and other stakeholders, serving as the primary point of contact for credit-related inquiries, disputes, and escalations. * Collections Management: Monitor and manage accounts receivable aging reports, proactively following up on overdue payments, issuing reminders, and initiating collections actions as necessary to minimize delinquencies and maximize cash flow. * Negotiation and Resolution: Negotiate payment arrangements with delinquent tenants and clients, collaborating with property managers and AR management team to resolve disputes and minimize financial losses. * Credit Analysis and Reporting: Analyse credit and collections data to identify trends, assess portfolio performance, and forecast cash flow projections. Prepare regular reports and presentations for senior management, highlighting key metrics and actionable insights. * Compliance and Legal Compliance: Ensure compliance with relevant regulations, lease agreements, and industry standards governing credit and collections activities. * Process Improvement: Identify opportunities for process improvement and automation within the credit and collection's function, assist with implementing technology solutions and best practices to enhance efficiency, accuracy, and scalability. * Mentorship: Provide guidance and training to credit control staff, fostering a culture of accountability, collaboration, and continuous learning to optimize team performance and achieve departmental goals. Person Specification * Previous experience of the property industry desirable, combined with a minimum of 4 years' experience in credit control and a strong knowledge of the end to end credit control process. * Must be numerate, computer literate and possess good communication skills. * Excel experience within a Windows environment. * Must have ability to work under pressure, use their initiative and have a flexible yet ordered approach to their work. * Confident, assertive and strong attention to detail. * Experience of working in a high volume and target driven environment. * Previous supervisory experience is desirable. 48274BRINDCC

Portfolio Group are proud to be recruiting for a leading digital technology company that provides professional services solutions to a range of corporate and SME client across the UK. A market-leading provider of Information Services and Solutions for professionals is Accounting, Audit, Tax, H&S and Business.An exciting opportunity to join a vibrant company that has been operating for over 40 years with incredible growth and have won many awards such as the 'Feefo Platinum Trusted Service Award 2023'.This is an ideal opportunity for a recent graduate looking for their first role in Publishing! It would suit an individual with an excellent eye for detail and strong language skills who has an interest in working in an online editorial environment. This is an ideal opportunity for someone with good techical skills looking to move into a fast-growing publishing company in the business compliance sector. Job PurposeThe editor is responsible for editing and processing content supplied by internal and external authors, and compiling weekly eAlerts. Working closely with the Content teams, the editor tags the content correctly and checks it thoroughly so that it can be processed efficiently through the content management system. The editor also ensures that the quality of the published product is high and any identifies any improvements required.The team is looking for an individual who is confident with technology and who can adapt to manipulating content using XML-based editing software in a content management system. Day to Day Responsibilities * Using editing software to tag content in line with author/development editor/content manager instructions, ensuring that content can be processed correctly in the content management system for online publication. * Checking content for spelling, grammar and editorial errors, adhering to the company's house style. * Monitoring quality of published content to ensure that it has published as expected. * Compiling weekly eAlerts to send out to subscribers. * Constantly reviewing progress against schedules and prioritise work accordingly, liaising with colleagues as necessary. * Providing regular feedback to the editorial manager and development editors regarding supplied content, to ensure that the editorial approach remains consistent and improvements are put in place as required. What you bring to the team * Solid English language skills with an excellent eye for detail. * Strong technical ability * Ability to prioritise effectively and constantly adapt to changing demands. * Experience of working in a fast-paced environment. * Superb teamwork and communication. * Interest in editorial work and publishing. Benefits * 25 Holidays + Bank Holidays * Vibrant Offices in Central London (Looking over the Thames) * Profit Share Scheme * PerkBox Discounts * Social Events Throughout Year * Contributory Pension Scheme * Private Health Insurance after 5 years 47613LSR3INDLON

THE OPPORTUNITYThis is a once in a career opportunity for an exceptional Resource Planning Manager to join a truly Service Led business, the company is an industry leading EAP and OH provider & Sunday Times 'Best Places to Work' organisation. With an unrivalled track record of incredibly strong year on year growth of its subscription model business, they support over 80,000 organisations and 13 million lives across the UK & Ireland. Part of a global Group, with 14 operating companies and a group turnover of circa £400m, there is substantial financial backing for further expansion, including acquisition and international development. This represents an unparalleled career advancement opportunity for the exceptional individual. THE ROLEYou will be working within the Employee Assistance Programme (EAP) alongside the digital counselling team. You will monitor the workloads for the teams and distribute tasks to those teams, ensuring our SLAs are achieved. The role will involve administrative tasks to ensure that system information is accurate, and the work is correctly allocated. You may be required to respond to live chats and emails from clients, to assess and triage live chats while ensuring that clients are reassured of the support you are setting up for them.DAY TO DAY RESPONSIBILITIES1. Working closely with Workforce Planning to monitor and manage workloads to ensure optimum SLA is achieved2. To ensure teammates are adhering to rotas and daily plans as set by Workforce Planning 3. To take ownership and responsibility of the cases in the first instance and ensure the client can access the relevant support4. Manage and distribute queries and enquiries across the digital counselling team.5. Ensure that all notes are recorded accurately against the appropriate cases and all other client and live chat/email information is correctly captured on the database6. Support the digital services by completing emails and live chats7. Maintain and assess required productivity levels to ensure that the service provision is maintained, and service levels are achieved8. Ensure that personal knowledge of the EAP is continually developing and that departmental procedures and protocols are always adhered to9. To demonstrate an ability to confidently triage and create a safe space for a variety of individuals and presenting issues, including those who are distressed and at risk of harm to self or others10. To provide an efficient and effective digital service to all service usersWHAT YOU BRING TO THE TEAM1. Excellent Attention to Detail2. Ability to prioritise and work unsupervised as required3. Excellent communication and written skills4. Ability to provide great customer service5. Ability to work to deadlines6. Ability to work with telephony and IT systems7. MS Office knowledge and experienceBENEFITS1. 25 days' holiday, plus bank holidays2. Day off on your birthday3. Cash plan for you (and your children, if any)4. Holidays increase after 2- and 5-years' service5. Contractual sick pay6. Private medical insurance after 5-years' service7. Pension Plan and Life Insurance8. Pension plan contributions increase after 5- and 7-years' service 9. Holiday season bonus after 3 years' service10. Profit share scheme11. Season ticket loan scheme12. Cycle to work…

Portfolio are proud to be representing our client, an award winning, Market leading EAP in their search for a Business support coordinator. This is an integral role within the sales team, ensuring a smooth day to day running of the dept, managing the inbox, allocating sales leads, checking compliance and new clients are correctly added to the system, producing reports - Expert Excel knowledge is a must for this. You will be part of a small team, working in a fast paced environment, flexibility is a must due to the fluidity of the team - no 2 days will be the same! If you have come from a sales administration, or business support background, have excellent Excel knowledge and enjoy a fast paced role, apply today and we'll be in touch! job overviewBusiness Support Coordinators manage the provision of complete administrative support to the direct and indirect sales teams which includes preparing reports, allocating leads, maintaining operational procedures, data management of the CRM system and the production of all new client set ups.This includes allocating more than 500 leads per month, processing more than 300 contracts, support of the Business Support mailbox and keeping this within the SLA. You will act as sales enablement support and produce daily and weekly reporting with analysis of trends and relevant MI data to senior sales management team. day to day responsibilities 1 Ensure mailbox is constantly monitored and all emails are processed 2 Compile daily, weekly, monthly, quarterly, and yearly reports with analysis 3 Manage incoming leads 4 Process daily new businesses applications 5 Act as sales support for all sales teams - supporting with system training and daily queries from the sales department 6 Monitor & allocate data records so the sales team always have enough data to work 7 Coordinate the administrative needs of the Sales team and management team as required essential skills and Competencies 1 Strong Microsoft Office software experience, Word and Powerpoint and expert Excel skills 2 Attention to detail: excellent attention to detail skills and ability to analyse and interpret data, experience with statistical anaysis and able to problem solve data errors 3 Teamwork: willingness to assist and support others as required and get on with team members 4 Experience in a fast-paced organisation 5 Energy, commitment and drive: dedication to the role, willingness to show flexibility when required, enthusiasm for the role and company development 6 Relationship-orientation: possess excellent interpersonal skills and be able to build rapport and trust with others to forge meaningful business relationships 7 Time management/organisation: accomplish objectives effectively within time frame given, carry out administrative duties within portfolio in an efficient and timely manner 8 Commerciality: ability to apply knowledge in a practical, commercial manner 9 Communication: the ability to communicate clearly and concisely, varying communication style depending upon the audience BENEFITS 1 25 days' holiday, plus bank holidays 2 Day off on your birthday 3 Cash plan for you (and your children, if any) 4 Holidays increase after 2- and 5-years'…

Portfolio are proud to be representing our client, a market leading professional services consultancy in their search for a Consultant to conduct HR meetings on behalf of their clients. You will have experience in conducting various meetings such as investigations, disciplinaries, decision making and issuing outcomes including warnings and dismissals. You will need a HR / CIPD Degree or strong experience in people management. Your role will be to support thousands of business owners ensuring compliance and legality, and a fair outcome for both employer and employee. Job PurposeTo deliver an expert HR service virtually via platforms such as Microsoft Teams in order to support our clients in dealing with formal meetings with their employees - conducting and advising on consultancy, capability, disciplinary, grievance and appeal issues as well as investigations and settlement negotiations.Job OverviewWe are looking for personable and confident HR professionals/employment lawyers with good technical skills who can respond to often short-notice assignments and produce thoughtful, legally compliant and well-written reports. The ability to act impartially, identify and quantify risk for our clients and communicate this to them effectively is crucial.Day-to-Day Responsibilities * Attend meetings with clients and their employees as arranged and diarised by an office-based paralegal and either conduct these or support the client to do so, as required. * To undertake mediation, conciliation and other employment relations services as may be requested by clients from time to time. * To provide clients with advice and guidance on their legal position with individual employees or groups of employees, with due regard to your duty of impartiality. * To provide prompt, high quality reports of outcomes within specified time frames and adhere to administrative procedures concerning file management. * Regularly achieve or exceed the hearing targets set by the Face2Face Management team. * Work towards the team objective of obtaining repeat business. What you Bring to the Team * Educated to degree level in HR, law or related business discipline or with substantial professional experience * Background in HR management, consultancy or in employment law * Highly professional presentation, service focussed and personable; quickly able to form good working relationships with people who may be stressed, angry or upset. * A 'can do' approach to challenging situations and problem solving BENEFITS * 25 days' holiday, plus bank holidays * Day off on your birthday * Cash plan for you (and your children, if any) * Holidays increase after 2- and 5-years' service. * Contractual sick pay * Private medical insurance after 5 years' service * Pension Plan and Life Insurance * Pension plan contributions increase after 5- and 7-years' service * Holiday season bonus after 3 years' service * Profit Share Scheme * Season Ticket loan scheme * Cycle to work scheme * Access to Employee Assistance Programme * Free breakfast every Monday and social sessions on the last Friday of the month with * free food and drink - we call this Fab Friday'! * Company incentives, access to discount schemes INDMANJ

Are you an up and coming HR professional wanting to start or progress your career in HR?Are you a master in customer service, attention to detail and you are ready to elevate to the next level?Are you ready to take on a new job that provides a perfect platform to grow yourself and your career then read on…..Portfolio are proud to be exclusively representing one of the UK's market leading professional service providers for HR, Tax, Health and Safety and Reward. We are looking for an experienced HR Advisor to join a vibrant, award-wining, fast growing organisation, dealing with Business owners and their HR needs. Our client is a fun, lively, fast-paced consultancy company who can offer excellent exposure and progression. The role will involve calls and emails with clients advising and consulting on their documentation, if changes are needed or even to create them from scratch so you will need up to date knowledge of current legislation in Employment Law and HR. If you have the relevant knowledge or experience, please apply and we'll be in touch! Job Purpose and overviewWe're looking for a dynamic, motivated, high performing HR professional to work with Croner clients to provide documentation support.The HR Office Documentation Consultant is responsible for providing support to our clients, creating new and amending existing contracts and policies.The role will be office based at the Hinckley office. Day-to-Day Responsibilities * Respond to client requests in line with company SLA * Create the employment documentation or to critique the clients own documentation to meet their needs, in accordance with Croner's policies and procedures * Provide HR support for clients in a timely, efficient and comprehensive manner * Liaise with clients via phone and email and deal with queries as appropriate * Ensure deadlines and targets are met * Attend team meetings, as required * Record work utilising the systems in place What you Bring to the Team * Experience of working in employment law and/or human resource role * Ideally degree level and CIPD qualified * Thorough knowledge of employment practices * Professional approach * Confident manner facing clients and on the phone * Ability to work under pressure * Organisational and time management skills * Excellent attention to detail * Willingness to travel Benefits * It's not all work and no play that's why you get 25 days holiday a year increasing with length of service * Hard work is recognised that's why we will give you a 6 monthly salary increase based on achieving set out KPIs * Career progression - if you want it, it's there for you! * We want you to be the best you can be so we provide regular training delivered by HR experts in their field * If we do well you should too, that's why we share our profits if we hit target each year with a bonus * At Croner we wouldn't dream of letting you work on your birthday, we give you that as an additional day off…

So what's your next step? Are you looking to join an organisation that will support and develop you from the offset?Funding and supporting both your NVQ level 6 in H&S and NVQ level 5 fire risk assessment… YES BOTH!My client is seeking a Health and Safety individual who is looking to take that step! Want to be a part of an award-winning service provider who are rapidly growing with a track record year on year?Whether you have got Consultancy experience or not, they want individuals that think differently about Health and Safety and those who will strive every day to create moments of magic for their clients. Everyday in consultancy is different, you will be speaking with different clients from varied backgrounds, gaining exposure across a range of H&S topics.. whist improving your own CPD.Providing advice and assistance on all Health and safety matters both to our clients. Assisting with any general management tasks and ensuring that you are providing legally competent advice.Still reading? Day-to-Day * Ensure that personal knowledge of health and safety best practice is continually updated. * To assist with all health and safety enquiries received. * To take ownership and responsibility for on-going cases where health and safety advice is required from all departments across the business. * To provide support and advice to clients in regards to information/documentation * Ensure that all advice is recorded accurately against the appropriate cases and all other client and call information is correctly captured on the database. * Review client documentation as required. * Attend legal briefings and internal company training ensuring advice complies with Health * Assured service standards. * Ensure departmental protocols are adhered to ensuring a high quality level of service is provided at all times. * Maintain required productivity levels to ensure that the service provision is maintained. * Ensure that all requests for advice are dealt and that the relevant service levels are achieved. * Attend and complete training as required. * Escalate any complaints in regards to any advice given in line with the company complaints procedure. Providing an overview of the advice provided if an investigation is required. * Assist with internal health and safety matters, to provide advice and case management support, including assisting with drafting of letters and minute taking at meetings if required. * Ensure compliance and adherence to protocols in terms of the requirements for maintaining the ISO accreditation. * Attend client meetings and conference calls as required to assist/advise with any health and safety related matters. * To maintain confidentiality and discretion when dealing with any enquiries, or sensitive information obtained as part of the role. * Assisting with requests for articles which have health and safety topic. * Assist with any amendments required to any Croner Group templates, documents, letters, etc. where a change in case law may impact the wording on any standard documentation. * Attend team meetings for all departments as required. * Able to work on your own initiative. * To ensure that…

This is the UK's largest charitable social enterprise, managing over 300 leisure centers, libraries, and community services across the country. With the mission to make a difference by encouraging healthier, happier, and more active lifestyles for everyone. They pride themselves on being a people-focused organization where employees are integral to their success. The RoleThey are seeking a meticulous and proactive Payroll and Pensions Officer to join their growing team. This is a fantastic opportunity to play a key role in delivering accurate and efficient payroll and pensions services for a large and dynamic workforce. You will be part of a collaborative payroll team, working to ensure compliance and excellence in processing complex payroll activities. Key Responsibilities * Process overpayments, ensuring timely communication and resolution in line with company policies. * Manage and calculate statutory maternity, sickness, and other absence-related payments. * Process leavers, ensuring final payments are accurate and compliant with legislative and contractual requirements. * Support the reconciliation and administration of pension schemes, ensuring accurate contributions and timely reporting to providers. * Assist with payroll audits and reporting, contributing to continuous improvement initiatives. * Provide clear, concise guidance to employees regarding payroll and pensions-related queries. What We're Looking For * Proven experience in payroll processing and pensions administration within a large organization. * A solid understanding of statutory payments, including SSP, SMP, and redundancy calculations. * Strong analytical skills with excellent attention to detail. * Confident communication skills with the ability to liaise effectively across all levels of the organization. * Knowledge of payroll software systems and advanced proficiency in Microsoft Excel. * A proactive attitude and the ability to work effectively in a fast-paced, team-oriented environment. Why Join? * Competitive salary and benefits package. * Opportunities for professional development and career progression within a supportive team. * The chance to make a difference in a values-driven organization. * Access to GLL facilities and discounts on activities and services. If you're passionate about delivering exceptional payroll services and enjoy being part of a collaborative team, I'd love to hear from you. 48640LWINDPAY