The Portfolio Group Jobs

Portfolio are proud to be representing our client, a market leading professional services consultancy in their search for a Consultant to conduct HR meetings on behalf of their clients. You will have experience in conducting various meetings such as investigations, disciplinaries, decision making and issuing outcomes including warnings and dismissals. You will need a HR / CIPD Degree or strong experience in people management. Your role will be to support thousands of business owners ensuring compliance and legality, and a fair outcome for both employer and employee. Job PurposeTo deliver an expert HR service virtually via platforms such as Microsoft Teams in order to support our clients in dealing with formal meetings with their employees - conducting and advising on consultancy, capability, disciplinary, grievance and appeal issues as well as investigations and settlement negotiations.Job OverviewWe are looking for personable and confident HR professionals/employment lawyers with good technical skills who can respond to often short-notice assignments and produce thoughtful, legally compliant and well-written reports. The ability to act impartially, identify and quantify risk for our clients and communicate this to them effectively is crucial.Day-to-Day Responsibilities * Attend meetings with clients and their employees as arranged and diarised by an office-based paralegal and either conduct these or support the client to do so, as required. * To undertake mediation, conciliation and other employment relations services as may be requested by clients from time to time. * To provide clients with advice and guidance on their legal position with individual employees or groups of employees, with due regard to your duty of impartiality. * To provide prompt, high quality reports of outcomes within specified time frames and adhere to administrative procedures concerning file management. * Regularly achieve or exceed the hearing targets set by the Face2Face Management team. * Work towards the team objective of obtaining repeat business. What you Bring to the Team * Educated to degree level in HR, law or related business discipline or with substantial professional experience * Background in HR management, consultancy or in employment law * Highly professional presentation, service focussed and personable; quickly able to form good working relationships with people who may be stressed, angry or upset. * A 'can do' approach to challenging situations and problem solving BENEFITS * 25 days' holiday, plus bank holidays * Day off on your birthday * Cash plan for you (and your children, if any) * Holidays increase after 2- and 5-years' service. * Contractual sick pay * Private medical insurance after 5 years' service * Pension Plan and Life Insurance * Pension plan contributions increase after 5- and 7-years' service * Holiday season bonus after 3 years' service * Profit Share Scheme * Season Ticket loan scheme * Cycle to work scheme AND Free on-site Gym * Access to Employee Assistance Programme * Free breakfast every Monday and social sessions on the last Friday of the month with * free food and drink - we call this Fab Friday'! * Company incentives, access to discount schemes INDMANJ

DO YOU HAVE GOOD CUSTOMER SERVICE AND TELESALES EXPERIENCE BUT DON'T LIKE COLD CALLING?ARE YOU LOOKING FOR A NEW ROLE WITH NO HARD SELL, UNCAPPED COMMISSION AND PROGRESSION?IF YOU HAVE A PROVEN B2B UPSELLING OR RETENTIONS BACKGROUND, APPLY TODAY AND WE'LL BE IN TOUCH!Peninsula are recruiting a Telesales consultant to contact existing clients and sell additional services to them. This is an ideal role for someone with telesales experience, who likes sales and high earning potential but doesn't like cold calling!Job OverviewTo be a member of the Health & Safety Face2Face Sales team, your role is to sell the product to our client base. On a daily basis, BSC's call clients who have recently taken advice from Peninsula, and highlight the F2F additional service to them. The BSC would then be responsible for explaining the nature of the service to the individual client (including all of the relevant terms and conditions of the service) and informing them of how using the H&S Face2Face service would benefit them directly. Once a client has agreed to pay the additional fee involved, the BSC role is then to provide a smooth transition into our H&S Services Team (Consultancy & Advisory), to ensure that the matter is dealt with promptly and efficiently. Responsibilities· To make a minimum of 50 outbound calls to H&S Face2Face business prospects;· To reach a minimum of 2 hours talk-time per day, i.e. actual time spent actively contacting and speaking to prospects;· To liaise with the Consultancy & Advisory Service Teams, to ensure that all cases are dealt with promptly ensuring the client receives the best service at all times. What you Bring to the Team· B2B experience is advantageous.· Pro-active and self-motivated attitude towards sales targets: Staff are expected to take responsibility.· Strong customer service experience.· Outgoing personality, with strong organisational skills and a tenacious nature.· Professional and intelligent approach to work.· Good business acumen, articulate, uses initiative.· Strongly focussed on delivering an excellent client experience at all stages.· A positive approach in a fast-moving, busy team environment. benefits· Uncapped monthly commission· 25 days' holiday, plus bank holidays· Day off on your birthday· Cash plan· Holidays increase after 2- and 5-years' service· Pension Plan and Life Insurance· Access to Employee Assistance Programme· Free breakfast every Monday and social sessions on the last Friday of the month with free food and drink - we call this Fab Friday'!· Company incentives, access to discount schemes INDMANJ

The Portfolio Group are proud to represnt our client in their search for a Resource Planning Coordinator, to join the Workforce Planning team within the HR Department, to administer effective planning and scheduling and ensure smooth and efficient running of the wider operation, staffing schedules and overtime requirements whilst working closely with the real time and forecasting analyst to ensure the department has adequate staffing at all times to meet operational demand. Day-to-Day Responsibilities· Produce the daily staffing profile for the current day.· Maintain and own within the master rota; shift rotations, changes of hours, overnight shift cover, ad hoc shift changes, new starter information, lunch time cover projection.· Communicate FRT bulletin on department changes and updates including the speed to competency process. · Produce the weekly schedule· Maintain, update and error check the weekly schedule· Implement any none working day swaps on an ad hoc basis.· Implement any shift slides or swaps on an ad hoc basis.· Responsibility for overtime requirements, managing the monthly availability upload· Ensuring shift management for weekend and bank holiday shifts is in place.· Analysing weekly overtime requirements and escalating to the Resource Planning Manager and the Operations Manager where you have not been able to fill any shifts.· Managing overtime booking approvals and cancellations· Managing a log of all cancelled or unattended overtime shifts.· Reviewing and responding to any queries regarding OOH staffing or cover.· Update weekend staffing profiles and distribute each Tuesday.· Cross check the weekend staffing profile and send to those on shift and managers, including profile views.· Work with the Workforce Planning Team to ensure staffing for Bank Holidays is in line with forecast .· Maintaining the shift matrix, assign ad hoc offline time for training, and providing supporting data for FWR approvals/declines· Scheduling of, monthly training, Ad hoc meetings, VCs, coaching sessions, induction training sessions for trainers and existing staff, group training sessions and client visits, passing the schedule to the Resource planning administrator to plot into the pre-planner.· Review lunch time distribution as and when required to ensure optimum operational efficiency.· To play a part if a contingency plan for when the department idle space drops to 0, you will be responsible for contacting teams that are in a incorrect workmode to go available.· Take reception calls as a last resort to protect the ACR.· Monitor idle space across the department and flag when intervention is needed to maintain idle space.· Improve efficiency through effective reporting and development of reports· To ensure the highest level of customer service is adhered to· To ensure client confidentiality is maintained.· To establish and maintain efficient working relationships with colleagues and clients. What you Bring to the Team· Experience in a planning within a contact centre environment with or without the use of WFP software· A positive "can-do" attitude, a thirst for knowledge and the ability to communicate knowledge effectively within the team.· Excellent attention to detail and an ability to be forward thinking in your approach· Good knowledge of Excel (lookup functions,…

The Portfolio Group are proud to represnt our client in their search for a Resource Planning Coordinator, to join the Workforce Planning team within the HR Department, to administer effective planning and scheduling and ensure smooth and efficient running of the wider operation, staffing schedules and overtime requirements whilst working closely with the real time and forecasting analyst to ensure the department has adequate staffing at all times to meet operational demand. Day-to-Day Responsibilities· Produce the daily staffing profile for the current day.· Maintain and own within the master rota; shift rotations, changes of hours, overnight shift cover, ad hoc shift changes, new starter information, lunch time cover projection.· Communicate FRT bulletin on department changes and updates including the speed to competency process. · Produce the weekly schedule· Maintain, update and error check the weekly schedule· Implement any none working day swaps on an ad hoc basis.· Implement any shift slides or swaps on an ad hoc basis.· Responsibility for overtime requirements, managing the monthly availability upload· Ensuring shift management for weekend and bank holiday shifts is in place.· Analysing weekly overtime requirements and escalating to the Resource Planning Manager and the Operations Manager where you have not been able to fill any shifts.· Managing overtime booking approvals and cancellations· Managing a log of all cancelled or unattended overtime shifts.· Reviewing and responding to any queries regarding OOH staffing or cover.· Update weekend staffing profiles and distribute each Tuesday.· Cross check the weekend staffing profile and send to those on shift and managers, including profile views.· Work with the Workforce Planning Team to ensure staffing for Bank Holidays is in line with forecast .· Maintaining the shift matrix, assign ad hoc offline time for training, and providing supporting data for FWR approvals/declines· Scheduling of, monthly training, Ad hoc meetings, VCs, coaching sessions, induction training sessions for trainers and existing staff, group training sessions and client visits, passing the schedule to the Resource planning administrator to plot into the pre-planner.· Review lunch time distribution as and when required to ensure optimum operational efficiency.· To play a part if a contingency plan for when the department idle space drops to 0, you will be responsible for contacting teams that are in a incorrect workmode to go available.· Take reception calls as a last resort to protect the ACR.· Monitor idle space across the department and flag when intervention is needed to maintain idle space.· Improve efficiency through effective reporting and development of reports· To ensure the highest level of customer service is adhered to· To ensure client confidentiality is maintained.· To establish and maintain efficient working relationships with colleagues and clients. What you Bring to the Team· Experience in a planning within a contact centre environment with or without the use of WFP software· A positive "can-do" attitude, a thirst for knowledge and the ability to communicate knowledge effectively within the team.· Excellent attention to detail and an ability to be forward thinking in your approach· Good knowledge of Excel (lookup functions,…

A fast paced, global software business leaders are looking for a talented Customer Care Specialist in Manchester. About the RoleYou will be providing a super-duper service to new and existing clients through critical care support, by identifying "at risk" accounts and pro-actively contacting to offer support, additional training and resolving service issues relating to the software, sale, or customer service. Increase engagement and retention rates and improve client sentiment and online reputation. Contribute to the business's strategy whilst exceeding individual KPIs and embrace company's values with every interaction. About You * Customer service experience is essential * Soft sales skills including the ability to handle objections and make recommendations based on client needs * Must have excellent listening skills and be able to communicate with clients and users of varying technical ability * The ability to work in a fast-paced environment * Able to adapt to change Great salary package with excellent benefits. Apply today! 48325MSINDMANJ

UKs leading information resource company for tax and accounting business are looking for a Business Support Coordinator in London. About the RoleLooking for an individual to continue to meet the growth expectations and ensure that the business and different departments run efficiently. You will be required to support the Senior Leadership Team, along with all other departments whilst maintaining the upkeep of the office. About You * Experience of working in an administration role * Good written and oral communication skills * Strong administrative skills * Accuracy and attention to detail * Strong computer skills (Microsoft office (Word, Excel, PowerPoint, Outlook) * An ability to work under pressure and to deadlines Great salary package with excellent benefits. Apply today! 48326MSINDLON

We are partnering with a top Procurement Consultancy Practice who are looking to bring in a consultant to manage a number of upcoming projects and frameworks through out the year as well as managing day to day BAU duties. The incumbent will ideally have come from a background managing Public Sector (PCR15) tenders and happy to work within a consultancy capacity.Day to day responsibilities will include: * Responsibility for the re-procurement of a number of existing public sector legal services frameworks. * Assisting with and advising on responses to Clarification Questions * Drafting Response Letters and dealing with feedback requests * Supporting clients and contracting authorities at approval stage, including preparation of governance reports. * Framework execution, including Access Agreements and Framework Agreements, and Award administration. Requirements: * Knowledge of Procurement Act 2023 / Procurement Regulations 2024 / Light touch services. * Established public sector procurement experience, preferably for legal services frameworks. * Computer literacy including strong knowledge of MS Office (Word, PowerPoint, Excel) INDPRO48074DH

We are currently recruiting for an exciting accountancy firm based just outside of London for a Payroll Administrator to join the team on a 6 month fixed term contract. With almost 90 team members, they are a growing and ambitious practice. If you are a motivated, self-starter, who thrives in finding solutions, building great client relationships and working in a collaborative team. Then this may be the role for you. As a Payroll Administrator, you will be working within a supportive environment where you will be encouraged to develop and progress. Your individual efforts and contributions are recognised and rewarded, bringing further opportunities for career development and progression. The roleTo work with the team to ensure timely and accurate delivery of payroll and Auto-Enrolment services. This will include: Payroll duties: * Processing, ownership and completion of regular client payrolls (whether weekly, fortnightly, 4-weekly or monthly). * Managing the process from receipt of data to the printing and the despatch of reports (email/post or both). * Ensuring the payroll is reviewed by a supervisor/manager where applicable. * Production and despatch of payslips and P45's etc. * Seek guidance the semi-seniors/ seniors as required. Auto-Enrolment:Full Auto-Enrolment tasks for clients, including: * Staging date review/informing clients. * Letter and communications. * Input and reporting to/from the payroll system (mainly KeyPay). * Production of files for upload to the relevant pension provider/middleware portal. * Consultation and reconciliation of payments with checks clients. * Auto Enrolment set-up, including use of The Pensions Regulator website. General Admin and Filing:These tasks are completed on an 'as and when' basis for each payroll and include: * Keeping both the Client Data Sheet and the Excel database of clients up-to-date. * Scanning and filing of documentation relating to the payroll, Auto-Enrolment or individuals. * Regular and accurate completion and submission of timesheets within set deadlines. * Payroll procedures relating to specific tasks/new processes introduced to be kept up-to-date. * Support Inhouse payroll. * Liaise with clients to clarify facts/information. 48324SMINDPAY