The Portfolio Group Jobs

Join One of Toronto's Fastest Growing Companies: Inside Sales Manager OpportunityAre you ready to take the next step in your sales leadership career? Do you thrive in a high-energy environment where your efforts directly contribute to team success? If you're driven, ambitious, and ready to inspire a team of talented salespeople, then this is the opportunity for you.Why Join Us? Our client is growing at lightning speed and are looking for a dynamic Inside Sales Manager to lead their passionate and motivated team. This is your chance to help shape the success of a cutting-edge company that's rapidly expanding. You'll work with top tier inside sales consultants and collaborate with senior management, all while making a significant impact on the performance of our sales teams.What You'll Be Doing: In this pivotal role, you'll be responsible for developing and nurturing both new and seasoned sales consultants. You'll manage, motivate, and coach the inside sales team to drive high-performing sales opportunities, ensuring a seamless connection between the inside sales team and our field sales force. From CRM and data management to creating and executing performance-boosting campaigns, you'll be at the helm of optimizing and scaling sales activities to new heights.What's In It for You? * Competitive Salary & Earnings Potential: Start with a solid base salary of $70,000, and with our bonus program, earn a realistic $100,000 OTE in your first year! * No Weekends, No Evenings: Enjoy a work-life balance with a Monday to Friday schedule (8:45am - 5pm). * Generous Time Off: 15 days holiday + statutory holidays, plus an extra day off to celebrate your birthday. * Clear Career Growth: We invest in your future with ongoing training and coaching, as well as a transparent development plan to help you advance. * Incentives & Rewards: Unlock daily, weekly, and monthly performance incentives to keep you motivated. * Additional Benefits: Access to our Employee Assistance Program, RRSP Matching, and a fantastic downtown Toronto location, just steps from Union Station! What We're Looking for in an Inside Sales Manager * Proven Leadership: 1.5+ years of experience managing a sales team, ideally with a background in either face-to-face or phone-based sales. * Energetic & Engaging: You bring personality to the floor and can motivate a team with your enthusiasm and drive. * Ambitious & Goal-Oriented: You are deeply invested in your team's success and have the resilience to keep improving. * Target-Driven: Your ability to manage in a fast-paced, target-based environment is key to your success. Your Day-to-Day Responsibilities * Lead a high-performing team of 5 inbound sales consultants. * Motivate and engage the team with daily, weekly, and hourly sales performance reviews. * Be an active presence on the sales floor, driving performance and creating an energetic atmosphere. * Provide coaching and feedback to help team members exceed their sales targets. * Regularly review CRM data and campaigns, optimizing for improved results. * Manage lead flow efficiently to ensure timely responses and follow-up. * Work closely with our internal training team…

THE OPPORTUNITYThis is a once in a career opportunity for a Resource Planner to join a truly Service Led business, the company is an industry leading EAP and OH provider & Sunday Times 'Best Places to Work' organisation. With an unrivalled track record of incredibly strong year on year growth of its subscription model business, they support over 80,000 organisations and 13 million lives across the UK & Ireland. Part of a global Group, with 14 operating companies and a group turnover of circa £400m, there is substantial financial backing for further expansion, including acquisition and international development. This represents an unparalleled career advancement opportunity for the exceptional individual. THE ROLEYou will be working within the Employee Assistance Programme (EAP) alongside the digital counselling team. You will monitor the workloads for the teams and distribute tasks to those teams, ensuring our SLAs are achieved. The role will involve administrative tasks to ensure that system information is accurate, and the work is correctly allocated. You may be required to respond to live chats and emails from clients, to assess and triage live chats while ensuring that clients are reassured of the support you are setting up for them.DAY TO DAY RESPONSIBILITIES1. Working closely with Workforce Planning to monitor and manage workloads to ensure optimum SLA is achieved2. To ensure teammates are adhering to rotas and daily plans as set by Workforce Planning 3. To take ownership and responsibility of the cases in the first instance and ensure the client can access the relevant support4. Manage and distribute queries and enquiries across the digital counselling team.5. Ensure that all notes are recorded accurately against the appropriate cases and all other client and live chat/email information is correctly captured on the database6. Support the digital services by completing emails and live chats7. Maintain and assess required productivity levels to ensure that the service provision is maintained, and service levels are achieved8. Ensure that personal knowledge of the EAP is continually developing and that departmental procedures and protocols are always adhered to9. To demonstrate an ability to confidently triage and create a safe space for a variety of individuals and presenting issues, including those who are distressed and at risk of harm to self or others10. To provide an efficient and effective digital service to all service usersWHAT YOU BRING TO THE TEAM1. Excellent Attention to Detail2. Ability to prioritise and work unsupervised as required3. Excellent communication and written skills4. Ability to provide great customer service5. Ability to work to deadlines6. Ability to work with telephony and IT systems7. MS Office knowledge and experienceBENEFITS1. 25 days' holiday, plus bank holidays2. Day off on your birthday3. Cash plan for you (and your children, if any)4. Holidays increase after 2- and 5-years' service5. Contractual sick pay6. Private medical insurance after 5-years' service7. Pension Plan and Life Insurance8. Pension plan contributions increase after 5- and 7-years' service 9. Holiday season bonus after 3 years' service10. Profit share scheme11. Season ticket loan scheme12. Cycle to work scheme13. Access…

Portfolio Credit Control are currently partnered with a well-established FMCG business who after continuous growth are looking to strengthen the Credit function. This well established business is massive on staff retention and internal development and progression. If you are 1-2 years into your Credit Control career and want to take that next step, look no further!Duties and Responsibilities * Responsible for managing the allocation of cash receipts for your allocated ledger. * Consistently reaches out to their respective customers to discuss ongoing improvements in the communication required to ensure prompt payment from our major accounts. * Reporting on a regular basis to the Credit Control Manager on the position of the assigned sale ledger and problem accounts and discussing the course of any action where applicable. * Oversee the opening on new customer accounts and ensuring that all departments are chased for correct information. * Create, initiate, and promote new ideas and processes. * Proactively contacting customers (primarily) by phone and (secondarily) by email to chase any outstanding monies and to deal with any customer queries. * Managing the process to ensure customers have received invoices which have been accurately raised and distributed in a timely manner * Creating and maintaining customers' accounts and running credit checks on existing and new customers. * Knowing and understanding the processes of Electronic Data Interchange (EDI) invoicing and ensuring resolution of all errors and queries received. * Assisting in the refining of the existing processes and procedures to help maximise the cash collection. * Build and maintain strong working relationships, both internally and externally ensuring high standards of service are always provided. * Can structure and plan all responsibilities to ensure the most efficient use of time and efforts. * Handle disputed accounts and negotiate with clients to bring payment in line with terms. * Undertake other ad hoc duties as directed by the Credit Manager 48561BRR2INDCC

Portfolio Credit Control are currently partnered with a reputable business who are heavily investing into the Credit Function. We are currently recruiting for a Credit Controller to join the successful team who pride itself with a flexible approach to promote a healthy work/life balance. * Salary - Up to £27,000 * Hybrid Working - 4 days from home, 1 day office based (Cambridge) * Private Medical * Discretionary Bonus Scheme About The RoleThis role demands advanced credit control expertise and the ability to navigate complex financial environments. You'll manage a diverse, high-value portfolio spanning multiple countries and industries, applying innovative strategies to optimize cash flow.Working closely with internal teams and external stakeholders, you'll handle credit checks, analyse financial data, and ensure compliance with legal, audit, and credit insurance requirements. Other key accountabilities will be, but not limited to: * Prepare and maintain monthly aged debtor/credit reports in line with deadlines. * Follow up on unpaid invoices via phone and email. * Address and resolve internal and external queries promptly. * Keep detailed, up-to-date notes on customer accounts. * Send invoices and statements upon customer request. About You * With proven experience in international credit control, you excel in managing complex portfolios with high financial stakes. * You have a strong technical background, including SAP expertise and intermediate Excel skills, and thrive in intricate global environments where attention to detail and strategic thinking are essential. * Studying for or qualified with CICM is a plus. Strong Maths and English qualifications, you will possess a confident telephone manner and understand the customer needs. * A positive influence on the team and the wider business, you will have an attention to detail and willingness to learn. 48471BRR2INDCC

I am working with a dynamic and growing accounting firm dedicated to providing comprehensive financial services to our diverse client base. They pride ourselves on delivering accurate, timely, and tailored solutions to meet our clients' needs and are currently seeking a highly skilled and motivated Payroll Specialist to join our team.Are you detail-oriented, organized, and ready to be a crucial part of the team within a chartered accountancy practice? Will consider the position on a part time or full time basis Responsibilities The role involves supporting the Payroll Manager in delivering efficient payroll and pension services, ensuring compliance with regulations, working alongside a small team of payroll professionals. 200 clients, ranging from 1-300 employees , processing a variable amount of payrolls * Process end-to-end payroll for a portfolio of clients, ensuring accuracy and timeliness. * Handle payroll calculations, deductions, and statutory payments (e.g., PAYE, National Insurance, pensions). * Ensure compliance with relevant payroll regulations and legislation. * Manage and respond to client inquiries regarding payroll matters. * Prepare and submit payroll reports to clients and authorities as required. * Assist in the setup and management of new client payrolls. * Collaborate with team members to continuously improve payroll processes and systems. * Provide training and support to junior payroll staff as needed. Experience * Proven experience in payroll processing, within an accounting practice. * Strong knowledge of payroll systems, legislation, and compliance requirements. Desirables Sage 50 Benefits * Competitive salary with opportunities for progression. * Flexible working hours with the option for part-time or full-time employment. * A supportive and collaborative team environment. * Ongoing professional development and training opportunities. * Generous holiday allowance and company pension scheme. 48061RCR1INDPAYS

Health and Safety Consultant Job Purpose If you are a Health & Safety professional based in Tipperary looking to move into the Consultancy space this opportunity is for you! As Health and Safety Consultant you will have a high level of technical knowledge and ability to build strong relationships clients and ideally you will be a chartered member of the Institution of Occupational Safety & Health, or equivalents. Applications from Graduate member of IOSH will also be considered. Main DutiesYou will undertake health and safety visit client premises for the purpose of carrying out agreed contractual work and will conduct yourself in a professional matter at all times including appearance, use of PPE, communication etc.) ensuring that you comply with both company and departmental policies, procedures and protocols. All health and safety visits to client's premises will be in accordance with departmental protocols and contract requirements, in particular where SLAs are in place. Your excellent client relationship skills will be vital for supporting the client through effective crisis management when required, when you advise and instruct clients in the use of Health and Safety Management systems and other relevant technical documents and online services, and when liaising with the HSE, HSA and other Enforcing Authorities on behalf of clients when required to do so.You will provide practical solutions to clients when assisting them with accident or other special investigations as required and advise clients on matters of Health and Safety standards and best practice affecting their business. Your attention to detail and ability to prioritise workload and meet strict deadlines will support you when submitting any relevant reports or other such associated documents in accordance with client demand and department protocol, provide management reports as required and manage time effectively to provide an effective and efficient service to clients. You will work autonomously and as part of a team as you will attend company meetings, courses etc. when required to update and maintain professional skills/knowledge.Any other relevant duties as may be identified by your Line Manager.Your understanding of Health and Safety procedures, strong interpersonal skills and ideally be a member of the Institution of Occupational Safety & Health, or equivalents will contribute your success in the role.If you're ready to make the next step to join this global organisation apply with your cv or reach out to sinead.killalea@theportfoliogroup.co.uk Start date for this position; 06/01/2025 48672SKR1INDIRE

HR Advisor (Employment Law Consultants)Portfolios are proud to be exclusively representing our award-wining, multinational HR & Employment Law services client in their search for a HR Advisor to add to their team. This unique HR Advisory role is open to HR professionals looking to gain invaluable experience advising on a vast range of HR processes and procedures and Employment Law for over 30,000 clients in various sectors. There is also opportunity to earn additional money on top of your basic and to follow a fantastic career pathway with a clear route of progression. The HR Advisor will be responsible for providing reliable and commercially focused HR and Employment Law advice over the phone to clients on all matters of HR from general to complex queries. You will take part in an excellent training programme and also the potential to gain a part post-graduate qualification. If you have a HR qualification, experience working within HR or studying your CIPD in your own time and looking for that foot in the door, this could be a good opportunity for you to expand your knowledge and your skills to further your HR career. This is the perfect chance to work for an award-winning organisation who have won awards as one of the 'Best Places to Work'. The shift pattern for the role is 37 ½ hours per week working 5 days out of 7 as rostered on shifts varying between 7.00am and 9.00pm. The core shift is 9.00-5.30 but every couple of weeks you may be on 7.00am-3.30pm, 8.00am-4.30pm or 12.30pm-9.00pm and will have to work a couple of weekends a year 9.00-5.00pm in addition to at least one public holiday per year. Once you are trained there is a requirement to participate in an on-call roster. The HR Advisor will also be responsible for: * To support all clients with quality advice in a productive manner to provide an efficient solution-based advice, either through email or call depending on client preference. This will be predominately calling advice. * Receiving a variety of calls from clients with HR issues or queries, which can include absence management, grievances, disciplinaries etc. * Providing clients with supporting information/documentation to assist them in implementing the advice/ solutions provided. * Using your expert HR and employment law knowledge to develop a clear answer for the client. * To review client documentation and provide advice accordingly taking their applicable internal terms and conditions into account in each case. * Ensure that all requests for advice are dealt with within the relevant service level agreement (SLA) To be considered for this opportunity it is essential that you have the following: * Good employment law knowledge either through studies or working experience. * CIPD qualification or equivalent experience in the workplace is desirable. * Previous experience of working in a KPI/target driven environment would be highly desirable, ideally in a shared service centre. * Ability to juggle multiple tasks, prioritising your workload accordingly. * An organised self-starter * Ability to work…

Are you a Talent Acquisition Specialist or Recruiter with TA experience looking to take the next step in your career to become a Talent Acquisition Manager? Then this job is for youWant to be apart of a leading Global provider of HR and Health and Safety services who are growing excessively by supporting small businesses across Ireland? Based in Dublin city, you would be handling the full recruitment lifecycle and working closely with hiring managers to achieve business goals in this new standalone position. As Talent Acquistion Manager you will support all roles across Ireland in a fast-paced environment, most roles are one stage interview, and you will work closely with hiring managers regarding their hiring requirements and future pipelines. Your vibrant office is based in East Dublin and promotes open floor work model allows a sense of collaboration and operate a five-day onsite work model, this is non-negotiable. Free parking is provided and there are accessible public travel links. Day-to-Day Responsibilities * Talent Strategy & Business Partnership * Full-Cycle Recruitment * Requisition & Pipeline Management * Resourceful Talent Sourcing * Employer Branding/Recruitment Marketing * Have full responsibility for managing KPI's and SLA across the recruitment area with both internal and external parties. * Provide weekly, monthly, and quarterly updates on recruitment to Directors and Group. * Continuous Improvement If you're resilient, influential, adaptable and have a drive to join this new position and grow with the business please do not hesitate to apply with your cv or reach out to sinead.killalea@theportfoliogroup.co.uk 48493SKR5INDIRE

Portfolio Group are proud to represent our client, a market leading HR SaaS provider in their search for a customer service advisor to join the onboarding team. You will contacting new clients and arranging VC and phone appointments with the Account Managers, and offering excellent customer service. This is an amazing opportunity for anyone with customer service experience looking for a role with clear progression and a new challenge. Customer Service Advisor Manchester City Centre £23,000 Role DescriptionIn a fast paced, global business, provide excellent customer service to new clients through out-bound calling, by pro-actively contacting clients to arrange their on-boarding call and offer additional training to disengaged users. Contribute to increased engagement and retention rates and improve client sentiment and online reputation. Contribute to the business's Super-duper service strategy whilst exceeding individual KPIs and embrace our company values with every interaction. Main Responsibilities * Provide an excellent customer service and software support to our new and existing BrightHR clients * Welcome new clients to the software who have just signed with our sales team and go through the services they have and explain the next steps and what to expect going forward * Helping the client register their accounts and where to find services within the software as well as booking call backs with the Advice and/ or Health and safety team as well as arranging one-to-one training on the software with an account manager * Conduct follow up calls for clients who chose not to have the one-to-one training to see how they are getting on and remind them of the services they have * To be available for clients to call in when they have problems with the software and to work with other teams on my floor to troubleshoot and find solutions for clients * To work with our sister business Peninsula and Croner and support their clients use of BrightHR software and arrange one-to-one training/Demos * Owning activation for all new clients * Carry out pro-active calls to arrange on-board appointments with an Activation and Engagement Manager * Use software including but not limited to Calendly and salesforce to keep an accurate record of appointment times * Take ownership of any Service Issues raised by the client, keeping an accurate account of the client's concerns on the relevant CRM system * Ensure all Service Level Agreements are adhered to at all times * Meet and exceed all Key Performance Indicators * Contribute to team targets, paying particular attention to customer experience and feedbackSkills and Experience * Customer service experience is essential * The ideal candidate will have experience of working in an out-bound, telephone based role * Must have excellent listening skills and be able to communicate with clients and users of varying technical ability * The ability to work in a fast paced environment * Able to adapt to change * Can take responsibility of own product knowledge * Able to communicate at different levels throughout the business Benefits * 25 days' holiday, plus…