The Portfolio Group Jobs

Portfolio are proud to be exclusively representing our client who provide Legal Expenses and Commercial Liability insurance products to small businesses. Their products help businesses facing a wide range of legal disputes, including employment issues, health and safety matters and tax investigations.This role is a fantastic opportunity for someone looking to join a busy insurance claims team at a very exciting time for a fast-growing company. The role has clear scope for development as the business continues to evolve. You will provide market-leading customer service in every case whilst continuously developing knowledge, skills, and behaviours. The role requires you to be part of and contribute to a high performing team through exemplary claims handling, control indemnity spend as well as high quality, maximum quantity output. Experience of working in Employment Claims environment or Employment Law/ HR knowledge is essential to this role, as well as a high attention to detail and a confident decision-making ability. You must be a great team player with a collaborative attitude and have the ability to communicate effectively and build and maintain relationships, both internally and external stakeholders.This role will be paying up to £30,000 based on experience and Office Based Day to Day Responsibilities: * Insurance claim reviews - assessing Tribunal papers and all other available information to make accurate insurance claims decisions in line with the policy wording. * Liaising with clients and ensuring all insurance decisions are made in a timely and efficient manner. * Effectively manage own workload of varying priorities * Monitoring claims progress and working with our intermediary's Liability Consultants to get the best claims outcomes for clients and Irwell. * Reviewing and responding to requests for an insurance contribution to settlement from the Intermediary's Litigation Consultants, to assist them in their negotiations. * Where a case has lost at Tribunal, reviewing tribunal papers against detailed HR advice logs, and advising on policy coverage. * Understand how to assess all claims information and apply a reserve in line with the reserving methodology. * Ensure the clients are treated fairly and receive excellent service in accordance with industry and company guidelines. * Ensure that all claim's related intelligence is recorded accurately. * Proactively develop your learning and skills. * Seek opportunities to improve and share learnings with colleagues. 45655NBR3INDMANJ

Recruitment Resourcer - The Portfolio Group The Portfolio Group is a specialist recruitment agency sourcing talented professionals across our four specialist Divisions for Payroll, Credit Control, Procurement, and HR & Reward while also partnering with businesses to offer a full RPO solution.Established in 1988, we now have over 30 years' experience in the industry and a reputable track record recruiting at all levels of the market, across the whole of the UK and into a multitude of industry sectors. With offices based in London and Manchester, we have proven success in permanent, temporary and contract recruitment and we pride ourselves on having a fast, efficient and consultative service with an enviable client base.We value our client relationships, operate with an honest and ethical attitude and love what we do! We're rated #1 Recruitment Agency on Trustpilot based on 1,300+ reviews. (April 2022) The Portfolio Group are perfectly placed to assist you in recruiting for any of our core divisions: Payroll, Credit Control, HR & Reward and Procurement plus we can assist with other business operations appointments including but not limited to the following functions: * Credit Control & Finance * Governance, Risk Management & Compliance * Health & Safety * HR and Compensation, Benefits & Reward * IT - Development, Projects & Services * Legal Services * Payroll & Tax * Procurement & Supply Chain * Sales and Marketing, PR & Communications.The Portfolio Group is an award-winning Recruitment Agency having won places on The Sunday Times 100 Best Small Companies to Work For - most recently achieved in 2017, The Sunday Times Fast Track 100 (Twice) and most recently, being ranked in The Recruiter Hot 100 2021 and being shortlisted for Recruitment Agency of the Year - Medium (50-99 employees) in 2021. Key Responsibilities * You'll be able to take on live roles from existing consultants and existing clients so you hit the ground running * You will be able to work on multiple roles at one time. * Identify new candidates through research and knowledge of the market * Use various channels to advertise jobs * Sourcing candidates through a variety of methods * Manage your candidates through the recruitment life cycle from introductions to offer stage. * Become an expert in your market * Communicating candidates via telephone and email * Achieve agreed KPIs on a monthly basis Experience * Previous recruitment or sales experience is preferred * Advanced communication skills with a high ability to negotiate with candidates * Sales-driven mindset, achievement oriented * Independent person with good organisation skills Why work for us? * Transparent career framework and set promotional criteria that you can start working towards on day one * Amazing office based in the heart of the city with amazing facilities * Work for a market leading agency with an established list of clients * A supportive and collaborative team * Realistic targets and time to grow in your role * Uncapped competitive commission scheme with no threshold with additional bonuses * Company-wide trips…

* Is this you? A positive, organised, hardworking individual, who enjoys speaking to clients. * Do you have a keen eye for detail? * Are you self-motivated and looking for a new adventure?The Portfolio Group have a phenomenal opportunity on the table... we are looking for a talented Complaints Handler to join a vibrant company with incredible growth plans who have won many awards such as the 'Feefo Platinum trusted service award 2021'. We are currently supporting one of the UKs longest leading information resource business for HR, Tax & Accounting Professionals. Part of a Global Group that have a multimillion-pound turnover year on year that keeps on growing. Job OverviewThe role requires you to deliver an exceptional level of service in order to retain our clients. You will be the first point of contact for any clients who wish to renegotiate or cancel their agreement. Your key focus will be retaining our clients by resolving any issues or concerns raised, whilst achieving and delivering excellence in service by providing fast client focused solutions. Day-to-Day Responsibilities * Being the first point of contact for any client wishing to discuss their continuous service agreement * Retaining clients on their continuous service agreement and avoid them from renegotiating their terms and conditions * Ensuring that all client service issues are thoroughly investigated through discussion with the client and appropriate internal departments * Ensuring that all client service issues are resolved in a timely manner and at all times focused on client resolution and retention * Ensuring that all client service issues whether verbal or written are acknowledged in line with the complaint's procedure * Understanding all client databases and systems to adequately investigate and respond to the client What you Bring to the Team * A target driven individual who thrives on personal and team success * Total commitment to client retention * Thrives from client success * A positive attitude, a thirst for knowledge and the ability to communicate knowledge effectively within the team * A strong communicator with excellent interpersonal skills and works well in a team * Ability to deal with challenging conversations * Ability to work in a fast-paced environment * Strong time management skills * A dynamic and flexible approach, as well as the ability to work under pressure Benefits * 25 Holidays + Bank Holidays * Day off on your Birthday * PerkBox Discounts * Social Events Throughout Year * Contributory Pension Scheme * Private Health Insurance after 5 year 474497MAR2INDHIN

* Is this you? A positive, organised, hardworking individual, who enjoys speaking to clients. * Do you have a keen eye for detail? * Are you self-motivated and looking for a new adventure?The Portfolio Group have a phenomenal opportunity on the table... we are looking for a talented Customer Service Advisor to join a vibrant company with incredible growth plans who have won many awards such as the 'Feefo Platinum trusted service award 2021'. We are currently supporting one of the UKs longest leading information resource business for HR, Tax & Accounting Professionals. Part of a Global Group that have a multimillion-pound turnover year on year that keeps on growing. Job OverviewThe role requires you to deliver an exceptional level of service in order to retain our clients. You will be the first point of contact for any clients who wish to renegotiate or cancel their agreement. Your key focus will be retaining our clients by resolving any issues or concerns raised, whilst achieving and delivering excellence in service by providing fast client focused solutions. Day-to-Day Responsibilities * Being the first point of contact for any client wishing to discuss their continuous service agreement * Retaining clients on their continuous service agreement and avoid them from renegotiating their terms and conditions * Ensuring that all client service issues are thoroughly investigated through discussion with the client and appropriate internal departments * Ensuring that all client service issues are resolved in a timely manner and at all times focused on client resolution and retention * Ensuring that all client service issues whether verbal or written are acknowledged in line with the complaint's procedure * Understanding all client databases and systems to adequately investigate and respond to the client What you Bring to the Team * A target driven individual who thrives on personal and team success * Total commitment to client retention * Thrives from client success * A positive attitude, a thirst for knowledge and the ability to communicate knowledge effectively within the team * A strong communicator with excellent interpersonal skills and works well in a team * Ability to deal with challenging conversations * Ability to work in a fast-paced environment * Strong time management skills * A dynamic and flexible approach, as well as the ability to work under pressure Benefits * 25 Holidays + Bank Holidays * Day off on your Birthday * PerkBox Discounts * Social Events Throughout Year * Contributory Pension Scheme * Private Health Insurance after 5 year 474497MAR3INDHIN

Our client an award-winning global consultancy, outsourcing the best Health and Safety services to businesses across the UK and Ireland are growing... believing in what they do with a clear commitment across a wide range of sectors, they are keen to grow the team with big plans for the new year. Join an organisation with a supportive and engaging working environment, giving individuals the best opportunity to excel and grow within themselves and their career! * Are you passionate about health and safety and looking to join an inspired and motivated team? * Opportunity to further grow and develop your career within H&S? £26-28,000 DOE. + Commission/bonus - OTE (£50,000) Guaranteed 2k bonus for the first 3 months Job PurposeAs a Video SafeCheck Consultant, you will be required to undertake Health & Safety compliance reviews for businesses. The role of the Safe Check Consultant is to meet with the business owner, understand what they have in place to manage Health & Safety in their workplace and conduct an audit evaluating their current levels of compliance.Further to this audit as the SafeCheck Consultant, you will be required to complete an evaluation report for the Client based on their findings, highlighting any risks and making recommendations Job OverviewThe role requires a mix of commercial and technical skills. The Consultant must be technically strong with good Health & Safety knowledge, but also have the commercial presence to engage with business owners and make recommendations to help them protect their business. Main Duties / Day-to-Day Responsibilities * You will be required to complete an evaluation report for the client based on their findings, highlighting any risks and making recommendations * Covering an agreed geographical area, meeting with a wide variety of different business owners, in a wide variety of industry sectors. * It is essential that you are able to adapt to each changing environment and be able to engage with different business owners to identify their individual requirements and demonstrate potential risk to the business through shortcomings in the business owners Health & Safety arrangements * A primary objective of the role is to demonstrate the value of the full H&S Service and highlight the key reasons that the Client would benefit from our service, without compromising your professional Health & Safety Consultancy objectives What you Bring to the Team * NEBOSH General Certificate * Experience of working within a Health & Safety environment * Excellent communication skills both verbal and written * Outstandingly professional at all times * Good PC skills Employee Benefits: * 25 Holidays + Bank Holidays (Increases with service) * Day off on your Birthday * PerkBox Discounts * Social Events Throughout Year * Contributory Pension Scheme * Private Health Insurance after 5 years P68787LSR9INDMANJ

Wellbeing Counsellor£30,000-33,000 FTEVarious shift patterns from part-time to full-time.Hybrid or office based position Are you a qualified counsellor looking for a company that will invest in your development and career progression?Portfolio are proud to be exclusively representing our Client who are a trusted health and wellbeing network who have been making a positive difference in over 15 million lives, in their search to add an Helpline Counsellor to their team. Our client offers the most comprehensive employee assistance programme on the market, giving 24/7 caring and compassionate support services to employers from organisations of all sizes, across the private, public and non-profit sector.This is a great opportunity to join the industry leading EAP and OH provider & Sunday Times 'Best Places to Work' organisation as an EAP Counsellor. Job OverviewProviding immediate emotional support and guidance to callers on the 24/7 helpline - completing clinical assessments and signposting appropriately. The role also includes structured telephone/ video counselling clients - hour can be counted towards BACP accreditation. Day to Day Responsibilities: * Providing an efficient and effective telephone counselling service to all callers * Demonstrating an ability to work with a variety of individuals and presenting issues, including those who are distressed and/or at risk * Providing "In the moment support" to callers, adopting a Solution Focused approach and achieving a one call resolution Essential Skills and Competencies: * Minimum diploma level 4 in Counselling & minimum of 150 counselling hours * 12 months post qualification experience * Registered member of the BACP or equivalent (or COP booked) * Relevant telephone experience * High level of computer literacy (MS Office, Word, Excel and PowerPoint) * High level of organisational ability; ability to work to tight deadlines and targets * Good communication and customer service skills Desirable Skills and Competencies: * Accredited with the BACP or eligible for the accreditation process * EAP experience * Experience of working within a target driven environment Employee Benefits: * BACP (or equivalent) membership and accreditation paid for * BACP CBD Hub * Up to £70 per month for supervision * Monthly incentives such as weekends away! * 25 days' holiday, plus bank holidays, holidays increase after 2- and 5-years' service * Day off on your birthday * Cash plan for you (and your children, if any) * Contractual sick pay * Private medical insurance after 5 years' service * Pension Plan and Life Insurance * Pension plan contributions increase after 5- and 7-years' service * Holiday season bonus after 3 years' service * Profit share scheme * Season ticket loan scheme after 6 months and successful completion of probationary period * Cycle to work scheme after 6 months and successful completion of probationary period * Access to Employee Assistance Programme * Free breakfast every Monday and social sessions on the last Friday of the month with free food and drink - we call this Fab Friday! * Company incentives, access to discount schemes * Discounted glasses/contact lenses prescription 47589LS1R9INDHA

Wellbeing Counsellor£30,000-33,000 FTEVarious shift patterns from part-time to full-time.Hybrid or office based position Are you a qualified counsellor looking for a company that will invest in your development and career progression?Portfolio are proud to be exclusively representing our Client who are a trusted health and wellbeing network who have been making a positive difference in over 15 million lives, in their search to add an Helpline Counsellor to their team. Our client offers the most comprehensive employee assistance programme on the market, giving 24/7 caring and compassionate support services to employers from organisations of all sizes, across the private, public and non-profit sector.This is a great opportunity to join the industry leading EAP and OH provider & Sunday Times 'Best Places to Work' organisation as an EAP Counsellor. Job OverviewProviding immediate emotional support and guidance to callers on the 24/7 helpline - completing clinical assessments and signposting appropriately. The role also includes structured telephone/ video counselling clients - hour can be counted towards BACP accreditation. Day to Day Responsibilities: * Providing an efficient and effective telephone counselling service to all callers * Demonstrating an ability to work with a variety of individuals and presenting issues, including those who are distressed and/or at risk * Providing "In the moment support" to callers, adopting a Solution Focused approach and achieving a one call resolution Essential Skills and Competencies: * Minimum diploma level 4 in Counselling & minimum of 150 counselling hours * 12 months post qualification experience * Registered member of the BACP or equivalent (or COP booked) * Relevant telephone experience * High level of computer literacy (MS Office, Word, Excel and PowerPoint) * High level of organisational ability; ability to work to tight deadlines and targets * Good communication and customer service skills Desirable Skills and Competencies: * Accredited with the BACP or eligible for the accreditation process * EAP experience * Experience of working within a target driven environment Employee Benefits: * BACP (or equivalent) membership and accreditation paid for * BACP CBD Hub * Up to £70 per month for supervision * Monthly incentives such as weekends away! * 25 days' holiday, plus bank holidays, holidays increase after 2- and 5-years' service * Day off on your birthday * Cash plan for you (and your children, if any) * Contractual sick pay * Private medical insurance after 5 years' service * Pension Plan and Life Insurance * Pension plan contributions increase after 5- and 7-years' service * Holiday season bonus after 3 years' service * Profit share scheme * Season ticket loan scheme after 6 months and successful completion of probationary period * Cycle to work scheme after 6 months and successful completion of probationary period * Access to Employee Assistance Programme * Free breakfast every Monday and social sessions on the last Friday of the month with free food and drink - we call this Fab Friday! * Company incentives, access to discount schemes * Discounted glasses/contact lenses prescription 47589LS1R12INDMANS

A progressive career opportunity for an HR Office Manager - to join an award-winning professional services consultancy. This is an exciting career opportunity working within a highly successful International company, where you will have the opportunity to make a genuine impact on the business with a focus on driving performance and developing a culture of operational excellence.Providing clear leadership, technical support and ensuring day to day functional operation of the team meets productivity and quality standards. Day-to-Day * Mentoring and monitoring team, ensuring they provide commercially focused, quality advice to clients recognising gaps in knowledge recorded for training and development purposes. * Overseeing the management of the team, ensuring all protocols and KPIs are met and client SLAs are adhered to with no work outstanding. * Liaising with clients to discuss their requirements and needs, in accordance with policies and procedures. * Ensuring client complaints relating to departmental issues are dealt with appropriately and within the SLA, making contact with the client and, if required, carry out complaint visits with a view to resolving the issues amicably in liaison * Building and maintaining a cohesive and motivated team, providing leadership and support to colleagues and peers ensuring best practice is shared across group companies. This role offers an exciting opportunity to really make your mark within the business, with a focus on driving operational excellence, customer engagement through to developing products & services utilising the latest technology to maximise client growth opportunities. 48018LSR5INDHIN

* Are you passionate about health and safety and looking to join an inspired and motivated team? * Opportunity to further grow and develop your career within H&S?Basic + Car or Car Allowance + On Target Earnings (OTE) £80,000-£90,000 with BonusesAs the Health & Safety Consultant, you will be required to complete an evaluation report for the Client based on their findings, highlighting any risks and making recommendations. The role requires a mix of commercial and technical skills.The Consultant must be technically strong with good Health & Safety knowledge, but also have the commercial presence to engage with business owners and make recommendations to help them protect their business. Main Duties You will be required to prepare for and conduct an evaluation for clients, based upon your findings, highlighting any risks and making recommendations.Covering an agreed geographical area, meeting with a wide variety of different business owners, in a wide variety of industry sectors. What you Bring to the Team * A minimum of a NEBOSH National General Certificate (or level 3 H&S equivalent). * Experience of working within a Health & Safety environment * Full driving licence 58788LSRINDFIR