The Portfolio Group Jobs
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Are you detail-oriented, organized, and ready to be a crucial part of the team within a leading chartered accountancy practice? We're seeking a dedicated Payroll Supervisor to join our team and manage their internal team. Responsibilities The role involves supporting the Payroll Manager in delivering efficient payroll and pension services, ensuring compliance with regulations, working alongside a small team of payroll professionals. (100-400 employees) * Processing payrolls from beginning to end in accordance with current legislation, policies and processes, and timelines, while ensuring that all payroll transactions are approved by an appropriately authorised person * Process Leavers, Calculate Holiday payments, PILON and other associated termination payments * Calculation of absence including sickness, leave and statutory payments. * Process other payments/deductions, including Auto-enrolment, Court orders and Contractual payments. Ensuring that Audit and Statutory requirements are met. * Input changes to employee personal details, e.g. bank account and address details. * Input statutory changes, P45, P46, P6, and P9, student loan notices and court orders. * Maintain confidentiality and make sure sensitive files are protected appropriately * Make ad-hoc payroll payments on occasion, and support the team in responding to questions * Maintain up to date knowledge of Payroll legislation and internal policies * Ensure all payroll deadlines are met and quality levels are maintained * Ensure all payrolls under your responsibility are processed and paid on time, and ensure pensions, PAYE/NI, are paid on time * Ensure information, policy & procedures and employee files are kept current and accurate * Support on a range of Payroll projects * Assist with monitoring the payroll inbox and dealing with queries in a timely manner * Perform any other tasks associated with payroll to complete payrolls within agreed deadlines Experience * 5+ years' experience within payroll * Clients/Bureau experience Desirables * CIPP 47961RCR1INDPAY
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Customer Service Account Manager Greater Manchester
Permanent £25,000 - £25,000 Per Annum
Ref: 47974LF Group
Customer Service Account Manager Manchester City Centre £25,000 We are expanding our Customer Service team due to continued growth. Working with the Onboarding team you will be an Account Manager for new Businesses to the Service! Acting as a first point of contact for your allocated clients, this is not your normal high volume, inbound customer service role. You will be responsible for dealing with any issues, general queries and technical questions they may have for the first 30 days of their contract. You will be keeping in regular contact via inbound, outbound and Teams providing a world class experience for our business owners. This a very varied, fast paced role within a small, friendly, supportive team! Main Responsibilities * Provide an excellent customer service to our new and existing BrightHR clients * Carry out pro-active implementation calls to new clients to welcome them to the service and provide them with an overview of the system and assist with the set-up of their account * Continue to account manage each on-boarded client during the first 30 days of their service agreement, keeping an accurate record of discussions with each client on Salesforce * Contribute to BrightHR's business goal of migrating all HRonline users to BrightHR * Take ownership of any Service Issues raised by the client, keeping an accurate account of the client's concerns on the relevant CRM system * Conduct demonstrations of BrightHR by webinar for prospect clients and those wishing to migrate from HRonline * Ensure all Service Level Agreements are adhered to at all times * Meet and exceed all Key Performance Indicators * Contribute to team targets, paying particular attention to customer experience and feedback Skills and Experience * Customer service experience is essential * The ideal candidate will have experience of working in an out-bound, telephone based role * Must have excellent listening skills and be able to communicate with clients and users of varying technical ability * The ability to work in a fast paced environment * Able to adapt to change * Can take responsibility of own product knowledge * Able to communicate at different levels throughout the business Benefits * 25 days' holiday, plus bank holidays. * Day off on your birthday. * Perkbox discounts. * Holidays increase after 2 and 5 years' service. * Pension Plan and Life Insurance. * Access to Employee Assistance Programme. * Profit Share Scheme. INDMANJ
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Customer Service Team Leader Greater Manchester
Permanent £28,000 - £30,000 Per Annum
Ref: 47973LF Group
Are you an Experienced Customer Service Team Leader looking for a new challenge?Do you always put the customer first while creating a happy, supportive environment for your team? If you have at least 1 year customer service team management experience, preferably within a software company, please apply today and we'll be in touch! We are looking for an experienced Customer Service team Leader to manage a team of 10 Account managers. Working with the Onboarding team you will be responsible for all coaching, QA, KPI's as well as HR issues. We are looking for someone who is very hands on and visible, who doesn't mind getting stuck in when needed and help with escalations, demo's of the software / platform and supporting their team! Role DescriptionSupport the BrightHR Activation and Engagement Specialist team, encouraging best practice and Service Level Adherence (SLA). Meet and exceed all personal KPIs and drive the Support team to deliver against their own objectives. Contribute to team activities, leading by example and encouraging colleagues to follow suit. Be available to assist in resolving complex technical queries and complaints and assist the Onboarding Manager in identifying career progression and training opportunities. Main Responsibilities * Deliver a "best in class" service to all new and existing clients, producing work to an excellent quality and ensuring 100% task completion. * Provide daily and weekly MI on team performance KPI and SLA adherence to team and senior stakeholders. * Provide feedback to the team on both positive and negative service issues, giving praise to individuals where due. * Conduct at least 4 weekly call quality assessments and provide timely feedback and coaching to team. * Lead the Engagement Team to achieve minimum 50% onboarded clients within 30 days from registration. * Develop and guide the Activation Team to deliver minimum 80% activated clients. * Contribute to 5-star online reviews and positive feedback and always provide an excellent customer service. * Identify individual training needs/performance issues and assist the Head of Onboarding & Engagement Manager in implementing career development plans/performance management plans where necessary. * Be available to resolve complex complaints within contractual SLA and adherence/behaviours are always met. * Ensure processes are followed and provide suggestions for improvement where processes are failing. * Conduct BrightHR demos to prospect clients ensuring feedback is provided to the Business Development Managers. * Delegate tasks to individuals to ensure that the team is operating efficiently and to maximum capacity. * Conduct all internal and external training sessions where required across the Peninsula Group. The above is not an exhaustive list of responsibilities and the successful candidate will be expected to carry out duties, outside of their usual role. These duties may include out of hours/ weekend working to suit the needs of the business. The successful candidate should possess the following skills and experience: * Excellent customer service skills * Strong leadership skills * The ability to present information confidently and accurately * Minimum 1 years team management experience Benefits * 25 days' holiday,…
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A leading NHS body are currently recruiting for a Payroll & Pensions Manager to join them on a permanent basis.This is a crucial role for the business & will require candidates to be a strong support for the Head of Payroll & Pensions. As the Payroll & Pensions Manager, you will be responsible for the following: * Overseeing a large monthly payroll of over 15,000+ employees * Delivering a full start to finish process using ESR software * Ensuring all statutory deductions are made accurately & on time and submitted to the HMRC * All year end processes, including P11Ds * Supporting the Head of Payroll & Pensions with management of a large payroll team - 30+ * Training, development, carrying out appraisals and one to ones * Recruitment of new hires * Delivery on payroll projects In order to be considered for this role, candidates must have worked within the NHS sector & used the ESR payroll software.Interviewing now. 47976GCINDPAY
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Our client is offering a rare career-defining opportunity for an outstanding Sales Representative to join a dynamic, sales-focused organization. The main goal for our client, a leading provider of HR and H&S SaaS solutions, will be to spearhead and elevate our already industry-leading sales performance.The company boasts an impressive track record of year-on-year growth in its subscription model, supporting over 50,000 organizations globally. As part of the esteemed Peninsula Group, which oversees 14 companies with a combined turnover exceeding $500 million, we have robust financial backing to fuel our ambitious plans for expansion, acquisitions, and international growth.This role presents an unprecedented chance for ambitious professionals to advance their careers within a globally recognized organization. What are we looking for? We are looking for a confident, "hands on" proven, high performing Key Account Manager. You will be part of a department which is responsible for the generation of demonstrations (and upsell opportunities) for our digital services. This is a critical role for the business to sustain and build on its success in Canada. The product itself being new to the Peninsula Group will see you offering ideas and feedback to the Head of Sales of ways to improve performance and sales conversion. The ideal candidate will have a background in managing an outbound telephone-based Sales Team, driving quality and sales performance in a targeted and dynamic environment. You should not be afraid to challenge the team and should be a confident decision maker. Experience of working in a b2b environment is desirable, although not essential. A pro-active approach to management, coaching, pipeline & campaign planning and driving sales revenue are a must! Day to Day Responsibilities * This is a fully in office, 5 days a week opportunity in the core of Toronto's Financial District. No exceptions. * Recruiting, training, coaching and managing a high performing telesales team of up to 15 individuals * Developing & managing the CRM system to optimise data and leads * To provide daily, weekly, monthly and quarterly sales figures and MI * To regularly walk the sales floor to drive activity and performance and KPIs * Manipulate sales data to maximise opportunity * Campaign management * To continuously seek to improve sales performance through monitoring all leads, conversions and sales actively * To introduce fresh incentives to motivate and drive the team. What you Bring to the Team * Track record of managing a telephone-based sales department * Ability to build, manage and drive sales performance in a targeted, entrepreneurial business * Ability to influence and liaise with all levels up to Directors * A consultative sales approach. Company Benefits * Salary: up to $80k base + monthly commission structure that increases if the stretch target is achieved. * Day off on your birthday * Vacation Days increase after 2 and 5 years' service * Benefits and Pension Plan available. * Access to Employee Assistance Programs * Company incentives, access to discounts. 47850ABINDCAN
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An amazing opportnity has arisen working for a global financial services business with a very impressive reputation. A true leader in their field, this client can offer a great working environment & in a challenging and rewarding role.This is a sole role & will sit within HR and work very closely with the finance function. As EMEA Payroll Specialist, you will be responsible for: * Managing the coordination of over 20 EMEA payrolls * Working with in-country providers to process and deliver multiple payrolls * Manage all payroll relationships externally * All year end payroll activities, including P60s and P11Ds * Supporting with rolling out new payrolls across new and existing countries * Leading on payroll related projects This company has huge growth plans and it's a really exciting time to join!This role can offer an impressive benefits package & a very flexible working pattern.Interviewing now. 47805GCR3INDPAY
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Portfolio has got an amazing opportunity with an industry leading and award-winning employer who are looking to recruit an experienced highly motivated Regional/Field Sales Manager, with a proven track record of improving sales performance to join their already successful national team. Offering a generous package off up to a 60k basic + 5k Car allowance/ company car, quarterly and yearly bonuses based on the performance of the BDMs in the region against target. OTE 85K-100k + Other group benefitsThe business has gone through substantial growth over the last 5 years with an annual turnover of 40million + and a unique client base over 15,000 they are looking to bring in exceptional individual to help manage expansion of their already great business model.Working closely with the Sales Director and Managing a team of field-based BDMs, in your assigned region tasked with developing business with SME/Medium employers providing solution-based business services.You will also work in conjunction with the Head of Telesales and Telesales management team to ensure the quality and quantity of appointments stay high. What you'll bring to the Organisation * Proven track record of managing, driving, and motivating a field sales team to hit sales targets. * Proved experience in leading high performing sales teams ideally with exposure of selling into the SME market. * Strong organisational skills, with the ability to multi-task and manage and monitor sales process and pipeline. * Highly numerate with the ability to quickly understand the key figures that impact sales performance. Key Responsibilities * Takes ownership for the success of all new hires. * Ensure that "New Hire Training Program" is explicitly implemented for all initial sales training. * Determine the developmental level and objectives for each BDM's. * Develop new corrective action plans for each direct report, utilising directive, and supportive coaching styles. * Work with Sales Director to review performance on daily, weekly, monthly basis. * Plan and commit to a schedule with each BDM based on tenured productivity and developmental level. * Utilises Coaching and Field Evaluations for each field accompaniment. * Focus coaching on specific developmental objectives. * Conduct productive sales meetings focused on skill development issues. * Prepare and conduct semi-annual and annual reviews for all BDM's. *Requires a full clean driving licence. Regular driving is an essential element of the role.*Must have flexibility to travel across the UK when required. P46483MA2R7INDFIR
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Location: Toronto, Canada - FT in office - Downtown TorontoResponsibilities: 1 Leadership in Finance Management: * Lead all financial functions, including managing relationships with key stakeholders in Canada and the UK. * Foster a positive and inspiring work environment, coaching and guiding team members to achieve growth, accountability, and business advancement. * Proactively drive process enhancements and efficiencies across Finance and other areas * Strategic Financial Advisory: * Serve as a dedicated Finance Business Partner, serving as the primary resource for financial and reporting matters. * Offer strategic advice on sales optimization to enhance profitability and operational effectiveness. * Communication and Reporting: * Deliver regular updates to Executive Management in monthly meetings, ensuring clear communication and alignment with organizational objectives. * Take full ownership of reporting, budgeting, and forecasting activities, ensuring alignment with UK reporting standards and quarterly reforecasting needs. * Stakeholder Relations: * Cultivate and strengthen relationships between the Toronto and UK offices, facilitating effective communication and collaboration to drive shared success. * Team Development and Management: * Mentor and develop the finance team, ensuring the delivery of accurate financial outcomes and processes. * Lead and manage a dedicated local finance team, ensuring the achievement of deliverables, KPIs, and performance targets. * Compliance and Financial Operations Oversight: * Oversee all aspects of the tax function, including tax returns, PST, GST/HST, and corporate tax obligations, leveraging intermediate tax expertise. * Lead annual budgeting and quarterly reforecasting processes to support strategic financial planning. * Manage the annual audit process and ensure the timely generation of accurate statutory filings. * Assume full responsibility for all financial accounting functions, including month-end reporting, semi-monthly payroll processing, weekly accounts payable processing, and weekly cashflow forecasting. Desirable Skills and Experience: * Ceridian Dayforce payroll process experience * Proficiency in B2B environments * Familiarity with software/SAAS industry * Demonstrated leadership in team management * Experience in CA/UK business environments * Commercial analysis mindset * At least 7+ years of experience as a Financial Controller, Finance Manager, Head of Finance Perks and Benefits: * Three weeks of vacation, with additional vacation days increasing after two and five years of service * Birthday day off * RRSP matching program * Enhanced health and dental benefits 47578CNINDCAN
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Senior Complaints Handler Greater Manchester
Permanent £25,000 - £28,000 Per Annum
Ref: 47972LSR Group
Senior Complaints Handler - Salary: £25,000Calling all Customer service superstars! We are seeking a professional and motivated Customer Service professional to join a leading SaaS brand in Manchester! Role DescriptionProviding a super-duper service to new and existing clients through critical care support, by identifying "at risk" accounts and pro-actively contacting to offer support, additional training and resolving service issues relating to the software, sale or customer service. Increase engagement and retention rates and improve client sentiment and online reputation. Main Responsibilities * Take ownership of all service issues, identifying the root cause and offering a suitable resolution to any concerns raised * Take ownership of technical and compliance related complaints ensuring that all procedures are followed accurately and the relevant internal contacts are notified of any risk * Identify and pro-actively contact "at risk" clients to promote the benefits of our products and service and encourage implementation and usage * Provide feedback to sales and service agents, to help improve efficiencies, processes and promote best practice * Help to improve client sentiment and online reputation by pro-actively contacting dissatisfied users Skills and Experience * Customer service experience is essential * The ideal candidate will have some soft sales skills including the ability to handle objections and make recommendations based on client needs * Must have excellent listening skills and be able to communicate with clients and users of varying technical ability * The ability to work in a fast paced environment Benefits * Profit Share Scheme * 25 Holidays + Bank Holidays (Increases with service) * Day off on your Birthday * Access to Employee Assistance Programme * Free breakfast every Monday and social sessions on the last Friday of the month with free food and drink - we call this 'Fun Friday'! * PerkBox Discounts * Christmas Bonus after 3 years * Social Events Throughout Year * Contributory Pension Scheme * Private Health Insurance after 5 years 47972LSRINDMANJ